Biggest changeAdjusted EBITDA has other limitations as an analytical tool when compared to the use of net income (loss), which is the most directly comparable GAAP financial measure, including that Adjusted EBITDA does not reflect: • the interest or other expense we incur; • the provision for or benefit from income tax; • any attribution of costs to our operations related to our investments and capital expenditures through depreciation and amortization charges; • any transaction or debt extinguishment costs; • any costs to establish or relocate distribution centers; • any costs related to severance from headcount reductions; • any impairment of goodwill or intangible assets; • any costs related to sales tax penalties; • any insured losses, net of recoveries; • any non-routine legal matters; • any amortization expense associated with fair value adjustments from purchase price accounting, including intangibles or inventory step-up; and • the cost of compensation we provide to our employees in the form of equity awards. 55 Table of Contents The following table reflects a reconciliation of Adjusted EBITDA to net loss and Adjusted EBITDA margin to net loss margin, the most directly comparable financial measures prepared in accordance with GAAP: Year Ended December 31, (dollars in thousands) 2024 2023 2022 Net loss $ (25,990) $ (98,886) $ (176,697) Add (deduct): Total other expense, net 11,340 13,556 8,575 Provision for (benefit from) income tax 4,329 1,921 (3,917) Depreciation and amortization expense 17,597 19,141 20,348 Equity-based compensation expense 7,980 7,640 6,730 Inventory step-up amortization expense — — 707 Distribution center relocation costs 2,101 — 1,302 Transaction costs — — 140 Goodwill impairment — 68,524 173,786 Non-routine legal matters 1 4,498 396 — Non-routine items 2 1,454 1,498 898 Adjusted EBITDA $ 23,309 $ 13,790 $ 31,872 Net loss margin (5 %) (18 %) (29 %) Adjusted EBITDA margin 4 % 3 % 5 % 1 Non-routine legal matters include a $2.0 million accrual in 2024 in connection with the legal matter described in Part I, Item 3, “Legal Proceedings” of this Annual Report on Form 10-K. 2 Non-routine items include severance from headcount reductions; sales tax penalties; and insured losses, net of recoveries.
Biggest changeAdjusted EBITDA has other limitations as an analytical tool when compared to the use of net income (loss), which is the most directly comparable GAAP financial measure, including that Adjusted EBITDA does not reflect: • the interest or other expense we incur; • the provision for or benefit from income tax; • any attribution of costs to our operations related to our investments and capital expenditures through depreciation and amortization charges; • any transaction or debt extinguishment costs; • any costs to establish or relocate distribution centers; • any costs related to severance from headcount reductions; • any impairment of goodwill or intangible assets; • any costs related to sales tax penalties; • any insured losses, net of recoveries; • any non-routine legal matters; • any amortization expense associated with fair value adjustments from purchase price accounting, including intangibles or inventory step-up; and • the cost of compensation we provide to our employees in the form of equity awards. 55 Table of Contents The following table reflects a reconciliation of Adjusted EBITDA to net loss and Adjusted EBITDA margin to net loss margin, the most directly comparable financial measures prepared in accordance with GAAP: Year Ended December 31, (dollars in thousands) 2025 2024 2023 Net loss $ (31,434) $ (25,990) $ (98,886) Add (deduct): Total other expense, net 11,266 11,340 13,556 Provision for income tax 2,119 4,329 1,921 Depreciation and amortization expense 17,758 17,597 19,141 Equity-based compensation expense 7,049 7,980 7,640 Distribution center relocation costs 4,632 2,101 — Goodwill impairment — — 68,524 Non-routine legal matters 6,647 4,498 396 Non-routine items 1 1,684 1,454 1,498 Adjusted EBITDA $ 19,721 $ 23,309 $ 13,790 Net loss margin (5) % (5) % (18) % Adjusted EBITDA margin 3 % 4 % 3 % 1 Non-routine items include severance from headcount reductions; one time supply chain sourcing costs and sales tax penalties.
See “Non-GAAP Financial Measures” below for information regarding our use of Adjusted EBITDA, Adjusted EBITDA margin and Free Cash Flow and their reconciliation to net income (loss), net income (loss) margin and net cash provided by (used in) operating activities, respectively. 54 Table of Contents Non-GAAP Financial Measures In addition to our results determined in accordance with GAAP, we monitor the following supplemental non-GAAP financial measures to evaluate our operating performance, identify trends, formulate financial projections and make strategic decisions on a consolidated basis.
See “Non-GAAP Financial Measures” below for information regarding our use of Adjusted EBITDA, Adjusted EBITDA margin and Free Cash Flow and their reconciliation to net income (loss), net income (loss) margin and net cash provided by operating activities, respectively. 54 Table of Contents Non-GAAP Financial Measures In addition to our results determined in accordance with GAAP, we monitor the following supplemental non-GAAP financial measures to evaluate our operating performance, identify trends, formulate financial projections and make strategic decisions on a consolidated basis.
In order to provide a framework for assessing the performance of our underlying business, excluding the effects of foreign currency rate fluctuations, we compare the percent change in the results from one period to another period in this Annual Report on Form 10-K using a constant currency methodology wherein current and comparative prior period results for our operations reporting in currencies other than U.S. dollars are converted into U.S. dollars at constant exchange rates (i.e., the rates in effect on December 31, 2023 , which was the last day of our prior fiscal year) rather than the actual exchange rates in effect during the respective periods.
In order to provide a framework for assessing the performance of our underlying business, excluding the effects of foreign currency rate fluctuations, we compare the percent change in the results from one period to another period in this Annual Report on Form 10-K using a constant currency methodology wherein current and comparative prior period results for our operations reporting in currencies other than U.S. dollars are converted into U.S. dollars at constant exchange rates (i.e., the rates in effect on December 31, 2024 , which was the last day of our prior fiscal year) rather than the actual exchange rates in effect during the respective periods.
Gross Profit Years Ended December 31, 2024 2023 Gross profit $ 327,505 $ 300,280 Gross margin 57 % 55 % Gross profit increased by $27.2 million, or 9%, in 2024 compared to 2023. This increase was primarily driven by the 5% increase in net sales in 2024, as compared to 2023, and an increase in gross margin.
Gross Profit Years Ended December 31, 2024 2023 Gross profit $ 327,505 $ 300,280 Gross margin 57.0 % 55.0 % Gross profit increased by $27.2 million, or 9%, in 2024 compared to 2023. This increase was primarily driven by the 5% increase in net sales in 2024, as compared to 2023, and an increase in gross margin.
This was primarily attributable to the combined $50.7 million in principal payments, net of borrowings, on our senior secured credit facility in 2023 and the $17.9 million in borrowings, net of repayments, under our senior secured credit facility in 2024.
This increase was primarily attributable to the combined $50.7 million in principal payments, net of borrowings, on our senior secured credit facility in 2023 and the $17.9 million in borrowings, net of repayments, under our senior secured credit facility in 2024 .
Macroeconomic factors that could cause significant negative impacts on our results of operations include, but are not limited to: inflationary pressures on consumers globally and on our supply chain; elevated interest rates; employment rates; business conditions; changes in the housing market; changes in stock markets; adverse developments affecting the financial services industry; the availability of credit, both for us and for our customers; foreign currency exchange rates; fuel, energy and raw materials costs; supply chain challenges; wars and geopolitical tensions; and the effects of tariffs.
Macroeconomic factors that could cause significant negative impacts on our results of operations include, but are not limited to: inflationary pressures on consumers globally and on our supply chain; elevated interest rates; employment rates; business conditions; changes in the housing market; changes in stock markets; adverse developments affecting the financial services industry; the availability of credit, both for us and for our customers; foreign currency exchange rates; fuel, energy and raw materials costs; supply chain challenges; wars and geopolitical tensions; and the effects of tariffs and other trade policies.
Our estimates of fair value are based on assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. 68 Table of Contents In August 2023, due to elevated interest rates and unfavorable demand in Australia, we reduced our forecasts and expectations for the Culture Kings and Petal & Pup reporting units.
Our estimates of fair value are based on assumptions believed to be reasonable, but which are inherently uncertain and unpredictable and, as a result, actual results may differ from estimates. In August 2023, due to elevated interest rates and unfavorable demand in Australia, we reduced our forecasts and expectations for the Culture Kings and Petal & Pup reporting units.
As of December 31, 2024, most of our cash was held for working capital purposes. We have historically financed our operations and capital expenditures primarily through cash flows generated by operations, the incurrence of debt and through the issuance of equity.
As of December 31, 2025, most of our cash was held for working capital purposes. We have historically financed our operations and capital expenditures primarily through cash flows generated by operations, the incurrence of debt and through the issuance of equity.
Changes in recognition or measurement are reflected in the period in which the change in judgment occurs. We have not made any material changes to our assumptions and estimates related to our income tax positions during the year ended December 31, 2024. 69 Table of Contents
Changes in recognition or measurement are reflected in the period in which the change in judgment occurs. We have not made any material changes to our assumptions and estimates related to our income tax positions during the year ended December 31, 2025. 68 Table of Contents
The following table sets forth our key operating metrics for each period presented: Year Ended December 31, (in millions, other than dollar figures) 2024 2023 2022 Active customers 4.07 3.72 3.78 Average order value $ 79 $ 80 $ 82 Number of orders 7.32 6.85 7.42 53 Table of Contents Active Customers We view the number of active customers as a key indicator of our growth, our value proposition, consumer awareness of our brand, and our customer’s desire to purchase our products.
The following table sets forth our key operating metrics for each period presented: Year Ended December 31, (in millions, other than dollar figures) 2025 2024 2023 Active customers 4.18 4.07 3.72 Average order value $ 77 $ 79 $ 80 Number of orders 7.77 7.32 6.85 53 Table of Contents Active Customers We view the number of active customers as a key indicator of our growth, our value proposition, consumer awareness of our brand, and our customer’s desire to purchase our products.
We have not made any material changes to our assumptions included in the calculations of the lower of cost or net realizable value reserves during the year ended December 31, 2024. 67 Table of Contents Goodwill and Impairment of Intangible Assets Goodwill represents the excess of the purchase price over the fair value of net assets, including the amount assigned to identifiable intangible assets.
We have not made any material changes to our assumptions included in the calculations of the lower of cost or net realizable value reserves during the year ended December 31, 2025. Goodwill and Impairment of Intangible Assets Goodwill represents the excess of the purchase price over the fair value of net assets, including the amount assigned to identifiable intangible assets.
We have lease arrangements for certain equipment and facilities, primarily office locations, warehouse facilities and retail stores. Most of our property, equipment and software have been purchased with cash. As of December 31, 2024, our future minimum payments under non-cancelable operating leases totaled $92.9 million, with $13.2 million payable within the next 12 months.
We have lease arrangements for certain equipment and facilities, primarily office locations, warehouse facilities and retail stores. Most of our property, equipment and software have been purchased with cash. As of December 31, 2025, our future minimum payments under non-cancelable operating leases totaled $129.9 million, with $18.2 million payable within the next 12 months.
Refer to Note 7, “Debt,” in the notes to our consolidated financial statements included in this Annual Report on Form 10-K for additional information regarding our senior secured credit facility. Material Cash Requirements Our material cash requirements include operating lease obligations and inventory purchase commitments.
Refer to Note 7, “Debt,” in the notes to our consolidated financial statements included in this Annual Report on Form 10-K for additional information regarding the Amended and Restated Credit Agreement. Material Cash Requirements Our material cash requirements include operating lease obligations and inventory purchase commitments.
While we routinely contract for the purchase of inventory from vendors, we have no material purchase obligations outstanding with any vendors or third parties. 65 Table of Contents Additionally, we plan to incur capital expenditures of approximately $12.0 to $14.0 million in 2025. This reflects the planned opening of 6-8 new stores, as well as investments in infrastructure and technology.
While we routinely contract for the purchase of inventory from vendors, we have no material purchase obligations outstanding with any vendors or third parties. Additionally, we plan to incur capital expenditures of approximately $14.0 to $16.0 million in 2026. This reflects the planned opening of 8-10 new stores, as well as investments in infrastructure and technology.
The following table presents a reconciliation of Free Cash Flow to net cash provided by (used in) operating activities, the most directly comparable financial measure prepared in accordance with GAAP: Year Ended December 31, (dollars in thousands) 2024 2023 2022 Net cash provided by (used in) operating activities $ 669 $ 33,426 $ (319) Less: purchases of property and equipment (11,592) (5,970) (19,746) Free Cash Flow $ (10,923) $ 27,456 $ (20,065) Our Free Cash Flow has fluctuated over time primarily as a result of timing of inventory purchases, purchases of property and equipment and fluctuations in earnings.
The following table presents a reconciliation of Free Cash Flow to net cash provided by operating activities, the most directly comparable financial measure prepared in accordance with GAAP: Year Ended December 31, (dollars in thousands) 2025 2024 2023 Net cash provided by operating activities $ 16,436 $ 669 $ 33,426 Less: purchases of property and equipment (17,069) (11,592) (5,970) Free Cash Flow $ (633) $ (10,923) $ 27,456 Our Free Cash Flow has fluctuated over time primarily as a result of timing of inventory purchases, purchases of property and equipment and fluctuations in earnings.
This increase was driven by the 5% increase in net sales, as well as the opening of additional stores and the impact from growing marketplace initiatives in 2024 compared to 2023.
This increase was driven by the 5% increase in net sales, as well as the opening of additional stores and the impact from growing marketplace initiatives in 2024 compared to 2023. The increase in selling expenses as a percentage of net sales was primarily due to the opening of additional stores and the impact from growing marketplace initiatives.
Historical Cash Flows Year Ended December 31, 2024 2023 2022 Net cash provided by (used in) operating activities $ 669 $ 33,426 $ (319) Net cash used in investing activities (11,594) (6,031) (25,314) Net cash provided by (used in) financing activities 15,506 (52,829) 33,260 Net Cash Provided by (Used in) Operating Activities Cash provided by (used in) operating activities consists primarily of net income (loss) adjusted for certain non-cash items, including depreciation, amortization, equity-based compensation, the effect of changes in working capital and other activities.
Historical Cash Flows Year Ended December 31, 2025 2024 2023 Net cash provided by operating activities $ 16,436 $ 669 $ 33,426 Net cash used in investing activities (17,069) (11,594) (6,031) Net cash (used in) provided by financing activities (4,433) 15,506 (52,829) Net Cash Provided by Operating Activities Cash provided by operating activities consists primarily of net income (loss) adjusted for certain non-cash items, including depreciation, amortization, equity-based compensation, the effect of changes in working capital and other activities.
Marketing expenses as a percentage of net sales for 2024 was flat compared to 2023. General and Administrative Expenses Years Ended December 31, 2024 2023 General and administrative $ 101,264 $ 96,951 Percent of net sales 18 % 18 % General and administrative expenses increased by $4.3 million, or 4%, in 2024 compared to 2023.
General and Administrative Expenses Years Ended December 31, 2024 2023 General and administrative $ 101,264 $ 96,951 Percent of net sales 18 % 18 % General and administrative expenses increased by $4.3 million, or 4%, in 2024 compared to 2023.
We were in compliance with all debt covenants as of December 31, 2024, and expect to be in compliance beyond the next 12 months, although our ability to meet these financial ratios and tests can be affected by the interpretation of certain provisions in our Credit Agreement, macro economic factors and the seasonality of our business, which is more concentrated in the third and fourth fiscal quarters .
We were in compliance with all debt covenants as of December 31, 2025 , and expect to be in compliance beyond the next 12 months, although our ability to meet these financial ratios and tests can be affected by the interpretation of certain provisions in our Amended and Restated Credit Agreement, macro-economic factors and the seasonality of our business.
This was attributable primarily to more cash used to purchase inventory in 2024 and additional capital expenditures related to new stores, as compared to 2023, to support growth in the U.S., partially offset by the timing of payments. 56 Table of Contents Factors Affecting Our Performance Macroeconomic Environment The macroeconomic environment in which we operate impacts consumer behavior and may have a significant impact on our business.
This was attributable primarily to more sell through of inventory in 2025, as compared to 2024, as well as an increase in lease incentive payments received, partially offset by additional capital expenditures related to new stores, to support growth in the U.S. and Australia. 56 Table of Contents Factors Affecting Our Performance Macroeconomic Environment The macroeconomic environment in which we operate impacts consumer behavior and may have a significant impact on our business.
All repurchased shares under the Share Repurchase Program will be retired. During the year ended December 31, 2024, we repurchased 131,618 shares of our common stock under the Share Repurchase Program for $1.5 million, at an average price of $11.53 per share. Critical Accounting Estimates We believe that the following accounting estimates involve a high degree of judgment and complexity.
All repurchased shares under the Share Repurchase Program will be retired. During the year ended December 31, 2025, we repurchased 28,005 shares of our common stock under the Share Repurchase Program for $0.4 million, at an average price of $13.14 per share. Critical Accounting Estimates We believe that the following accounting estimates involve a high degree of judgment and complexity.
For the year ended December 31, 2024 , net cash provided by operating activities decreased by $32.8 million compared to net cash provided by operating activities for the year ended December 31, 2023 .
For the year ended December 31, 2025 , net cash provided by operating activities increased by $15.8 million compared to net cash provided by operating activities for the year ended December 31, 2024 .
Subsequently, in 2023, our board of directors approved an additional repurchase capacity under the Share Repurchase Program of $3.0 million of shares of our common stock.
Share Repurchase Program On May 25, 2023, our board of directors approved the Share Repurchase Program, authorizing us to repurchase up to $2.0 million of shares of our common stock. Subsequently, in 2023, our board of directors approved an additional repurchase capacity under the Share Repurchase Program of $3.0 million of shares of our common stock.
Key Financial Metrics The following table sets forth our key financial metrics prepared in accordance with GAAP and certain non-GAAP financial metrics for each period presented: Year Ended December 31, (dollars in thousands) 2024 2023 2022 Gross margin 57 % 55 % 55% Net loss $ (25,990) $ (98,886) $ (176,697) Net loss margin (5 %) (18 %) (29%) Adjusted EBITDA $ 23,309 $ 13,790 $ 31,872 Adjusted EBITDA margin 4 % 3 % 5 % Net cash provided by (used in) operating activities $ 669 $ 33,426 $ (319) Free Cash Flow $ (10,923) $ 27,456 $ (20,065) Adjusted EBITDA, Adjusted EBITDA margin and Free Cash Flow are non-GAAP measures.
Key Financial Metrics The following table sets forth our key financial metrics prepared in accordance with GAAP and certain non-GAAP financial metrics for each period presented: Year Ended December 31, (dollars in thousands) 2025 2024 2023 Gross margin 57 % 57 % 55% Net loss $ (31,434) $ (25,990) $ (98,886) Net loss margin (5 %) (5 %) (18%) Adjusted EBITDA $ 19,721 $ 23,309 $ 13,790 Adjusted EBITDA margin 3 % 4 % 3 % Net cash provided by operating activities $ 16,436 $ 669 $ 33,426 Free Cash Flow $ (633) $ (10,923) $ 27,456 Adjusted earnings before interest, taxes, depreciation and amortization (“Adjusted EBITDA”), Adjusted EBITDA margin and Free Cash Flow are non-GAAP measures.
Other Expense, net Years Ended December 31, 2024 2023 Other expense, net: Interest expense $ (10,296) $ (11,165) Other expense (1,044) (2,391) Total other expense, net $ (11,340) $ (13,556) Percent of net sales (2 %) (2 %) Other expense, net decreased by $2.2 million, or 16%, in 2024 compared to 2023, primarily due to lower interest expense from a reduction in our long-term balance, the impact of changes in foreign currency exchange rates and the loss recognized on the sale of the Rebdolls reporting unit in 2023. 61 Table of Contents Provision for Income Tax Years Ended December 31, 2024 2023 Provision for income tax $ (4,329) $ (1,921) Percent of net sales (1 %) — % Effective tax rate (20 %) (2 %) Provision for income tax increased by $2.4 million, or 125%, in 2024 compared to 2023.
Goodwill impairment in 2023 was recognized on the goodwill recorded from the acquisitions of the Culture Kings and Petal & Pup reporting units. 62 Table of Contents Other Expense, net Years Ended December 31, 2024 2023 Other expense, net Interest expense $ (10,296) $ (11,165) Other expense (1,044) (2,391) Total other expense, net $ (11,340) $ (13,556) Percent of net sales (2 %) (2 %) Other expense, net decreased by $2.2 million, or 16%, in 2024 compared to 2023, primarily due to lower interest expense from a reduction in our long-term balance, the impact of changes in foreign currency exchange rates and the loss recognized on the sale of the Rebdolls reporting unit in 2023.
In 2024 as compared to 2023, we: • Increased net sales to $574.7 million from $546.3 million , representing 5% year-over-year growth • Increased U.S. net sales to $368.8 million from $315.5 million , representing 17% year-over-year growth • Expanded gross margin by 200 basis points to 57% from 55% • Reduced our net loss to $26.0 million from $98.9 million • Increased Adjusted EBITDA to $23.3 million from $13.8 million , representing 69% year-over-year growth • Attracted 4.1 million active customers, an increase of 9% from the prior year • Received approximately 7.3 million orders, an increase of 7% from the prior year Key Operating and Financial Metrics Operating Metrics We use the following metrics to assess the progress of our business, make decisions on where to allocate capital, time and technology investments and assess the near-term and longer-term performance of our business.
In 2025 as compared to 2024, we: • Increased net sales to $600.2 million from $574.7 million , representing 4% year-over-year growth • Increased U.S. net sales to $394.3 million from $368.8 million , representing 7% year-over-year growth • Expanded gross margin by 30 basis points • Attracted 4.2 million active customers, an increase of 3% from the prior year • Received approximately 7.8 million orders, an increase of 6% from the prior year Key Operating and Financial Metrics Operating Metrics We use the following metrics to assess the progress of our business, make decisions on where to allocate capital, time and technology investments and assess the near-term and longer-term performance of our business.
While positive conditions in the economy generally promote customer spending on our sites and in our stores, any economic weakness can result in a reduction of customer spending and have a significant negative impact on our results of operations.
While positive conditions in the economy generally promote customer spending on our sites and in our stores, any economic weakness can result in a reduction of customer spending and have a significant negative impact on our results of operations. Specifically, many of our products may be viewed as discretionary items rather than necessities.
Year Ended December 31, (in thousands) 2024 2023 2022 Net sales $ 574,697 $ 546,258 $ 611,738 Cost of sales 247,192 245,978 274,491 Gross profit 327,505 300,280 337,247 Operating expenses: Selling 161,852 149,307 166,070 Marketing 74,710 68,907 66,730 General and administrative 101,264 96,951 102,700 Goodwill impairment — 68,524 173,786 Total operating expenses 337,826 383,689 509,286 Loss from operations (10,321) (83,409) (172,039) Other expense, net: Interest expense (10,296) (11,165) (7,043) Other expense (1,044) (2,391) (1,532) Total other expense, net (11,340) (13,556) (8,575) Loss before income taxes (21,661) (96,965) (180,614) (Provision for) benefit from income tax (4,329) (1,921) 3,917 Net loss $ (25,990) $ (98,886) $ (176,697) Year Ended December 31, 2024 2023 2022 Net sales 100 % 100 % 100 % Cost of sales 43 % 45 % 45 % Gross profit 57 % 55 % 55 % Operating expenses: Selling 28 % 27 % 27 % Marketing 13 % 13 % 11 % General and administrative 18 % 18 % 17 % Goodwill impairment — % 13 % 28 % Total operating expenses 59 % 70 % 83 % Loss from operations (2 %) (15 %) (28 %) Other expense, net: Interest expense (2 %) (2%) (1%) Other expense — % —% —% Total other expense, net (2 %) (2%) (1%) Loss before income taxes (4 %) (18 %) (30 %) (Provision for) benefit from income tax (1 %) —% 1% Net loss (5 %) (18 %) (29 %) 59 Table of Contents Comparison of the Years Ended December 31, 2024 and 2023 Net Sales Years Ended December 31, 2024 2023 Net sales $ 574,697 $ 546,258 Net sales increased by $28.4 million, or 5%, in 2024 compared to 2023.
Year Ended December 31, (in thousands) 2025 2024 2023 Net sales $ 600,208 $ 574,697 $ 546,258 Cost of sales 256,149 247,192 245,978 Gross profit 344,059 327,505 300,280 Operating expenses: Selling 177,822 161,852 149,307 Marketing 74,125 74,710 68,907 General and administrative 110,161 101,264 96,951 Goodwill impairment — — 68,524 Total operating expenses 362,108 337,826 383,689 Loss from operations (18,049) (10,321) (83,409) Other expense, net: Interest expense (9,975) (10,296) (11,165) Other expense (1,291) (1,044) (2,391) Total other expense, net (11,266) (11,340) (13,556) Loss before income taxes (29,315) (21,661) (96,965) Provision for income tax (2,119) (4,329) (1,921) Net loss $ (31,434) $ (25,990) $ (98,886) Year Ended December 31, 2025 2024 2023 Net sales 100 % 100 % 100 % Cost of sales 43 % 43 % 45 % Gross profit 57 % 57 % 55 % Operating expenses: Selling 30 % 28 % 27 % Marketing 12 % 13 % 13 % General and administrative 18 % 18 % 18 % Goodwill impairment — % — % 13 % Total operating expenses 60 % 59 % 70 % Loss from operations (3 %) (2 %) (15 %) Other expense, net: Interest expense (2 %) (2%) (2%) Other expense — % —% —% Total other expense, net (2 %) (2%) (2%) Loss before income taxes (5 %) (4 %) (18 %) Provision for income tax — % (1%) —% Net loss (5 %) (5 %) (18 %) 59 Table of Contents Comparison of the Years Ended December 31, 2025 and 2024 Net Sales Years Ended December 31, 2025 2024 Net sales $ 600,208 $ 574,697 Net sales increased by $25.5 million, or 4%, in 2025 compared to 2024.
The terminal growth rate is selected based on consideration of growth rates used in the forecast period, historical performance of the reporting unit and economic conditions. • A discount rate that reflects the risks inherent in realizing the forecasted cash flows. Under the market-based fair value methodology, judgment is required in evaluating market multiples and recent transactions.
The terminal growth rate is selected based on consideration of growth rates used in the forecast period, historical performance of the reporting unit and economic conditions. 67 Table of Contents • A discount rate that reflects the risks inherent in realizing the forecasted cash flows.
This was attributable primarily to more cash used to purchase inventory in 2024, as compared to 2023, to support growth in the U.S., partially offset by the timing of payments. For the year ended December 31, 2024 , Free Cash Flow decreased by $38.4 million compared to Free Cash Flow for the year ended December 31, 2023 .
This decrease was attributable primarily to more cash used to purchase inventory in 2024, as compared to 2023, to support growth in the U.S., partially offset by the timing of payments.
Net Cash Provided by (Used in) Financing Activities Our financing activities have historically consisted of cash proceeds from borrowings, cash used to pay down borrowings, cash received from the sale of our common stock in the IPO and cash used to repurchase shares of our common stock.
This increase was attributable to additional capital expenditures related to new stores . 65 Table of Contents Net Cash (Used in) Provided by Financing Activities Our financing activities have historically consisted of cash proceeds from borrowings, cash used to pay down borrowings, cash received from the sale of our common stock in the IPO and cash used to repurchase shares of our common stock.
(Provision for) Benefit from Income Tax Years Ended December 31, 2023 2022 (Provision for) benefit from income tax $ (1,921) $ 3,917 Percent of net sales — % 1 % Effective tax rate 2 % (2 %) Provision for income tax increased by $5.8 million, or 149%, in 2023 compared to 2022.
Provision for Income Tax Years Ended December 31, 2024 2023 Provision for income tax $ (4,329) $ (1,921) Percent of net sales (1 %) — % Effective tax rate (20 %) (2 %) Provision for income tax increased by $2.4 million, or 125%, in 2024 compared to 2023.
In 2023, net cash used in financing activities increased $86.1 million as compared to net cash provided by financing activities in 2022.
In 2025, net cash used in financing activities increased by $19.9 million as compared to net cash provided by financing activities in 2024.
The increase in selling expenses as a percentage of net sales was primarily due to the opening of additional stores and the impact from growing marketplace initiatives. 60 Table of Contents Marketing Expenses Years Ended December 31, 2024 2023 Marketing $ 74,710 $ 68,907 Percent of net sales 13 % 13 % Marketing expenses increased by $5.8 million, or 8%, in 2024 compared to 2023.
Marketing Expenses Years Ended December 31, 2024 2023 Marketing $ 74,710 $ 68,907 Percent of net sales 13 % 13 % Marketing expenses increased by $5.8 million, or 8%, in 2024 compared to 2023. Marketing expenses as a percentage of net sales for 2024 was flat compared to 2023.
We estimate our liability for product returns based on historical return trends and an evaluation of current economic and market conditions, all of which have a degree of uncertainty. We record the expected customer refund liability as a reduction to revenue, and the expected inventory right of recovery as a reduction of cost of goods sold.
Our revenue is reported net of sales returns and discounts. We estimate our liability for product returns based on historical return trends and an evaluation of current economic and market conditions, all of which have a degree of uncertainty.
Goodwill Impairment Years Ended December 31, 2024 2023 Goodwill impairment $ — $ 68,524 Percent of net sales — % 13 % There was no goodwill impairment in 2024. Goodwill impairment in 2023 was recognized on the goodwill recorded from the acquisitions of the Culture Kings and Petal & Pup reporting units.
Goodwill Impairment Years Ended December 31, 2024 2023 Goodwill impairment $ — $ 68,524 Percent of net sales 0 % 13 % There was no goodwill impairment in 2024.
We determine revenue recognition through the following steps in accordance with the Financial Accounting Standards Board’s Revenue from Contracts with Customers (Topic 606) : • identification of the contract, or contracts, with a customer; • identification of the performance obligations in the contract; • determination of the transaction price; • allocation of the transaction price to the performance obligations in the contract; and • recognition of revenue when, or as, we satisfy a performance obligation.
We determine revenue recognition through the following steps in accordance with the Financial Accounting Standards Board’s Revenue from Contracts with Customers (Topic 606) : • identification of the contract, or contracts, with a customer; • identification of the performance obligations in the contract; • determination of the transaction price; • allocation of the transaction price to the performance obligations in the contract; and • recognition of revenue when, or as, we satisfy a performance obligation. 66 Table of Contents Revenue is recognized upon shipment when control of the promised goods or services is transferred to our customers, or at point of sale for purchases in our stores, in an amount that reflects the consideration we expect to be entitled to in exchange for those goods or services.
We write down inventory where it appears that the carrying cost of the inventory may not be recovered through subsequent sale of the inventory.
Cost of inventory includes import duties and other taxes and transport and handling costs to deliver the inventory to our distribution centers or stores. We write down inventory where it appears that the carrying cost of the inventory may not be recovered through subsequent sale of the inventory.
Gross margin increased primarily due to the impact from more full price selling and improved inventory position, partially offset by the effect of growing wholesale initiatives, which have lower gross margins.
Gross margin increased primarily due to the impact from more full price selling and improved inventory position, partially offset by the effect of growing wholesale initiatives, which have lower gross margins. 61 Table of Contents Selling Expenses Years Ended December 31, 2024 2023 Selling $ 161,852 $ 149,307 Percent of net sales 28 % 27 % Selling expenses increased by $12.5 million, or 8%, in 2024 compared to 2023.
The overall decrease in net sales was primarily driven by an 8% decrease in the number of orders we processed in 2023 compared to 2022, which drove a decrease in net sales of $49.7 million, and a decrease in our average order value of 2%, from $82 in 2022 to $80 in 2023, which drove a decrease in net sales of $15.8 million.
The overall increase in net sales was primarily driven by an 6% increase in the number of orders we processed in 2025 compared to 2024, partially offset by a decrease in our average order value of 3%, from $79 in 2024 to $77 in 2025.
Selling Expenses Years Ended December 31, 2024 2023 Selling $ 161,852 $ 149,307 Percent of net sales 28 % 27 % Selling expenses increased by $12.5 million, or 8%, in 2024 compared to 2023.
General and Administrative Expenses Years Ended December 31, 2025 2024 General and administrative $ 110,161 $ 101,264 Percent of net sales 18 % 18 % General and administrative expenses increased by $8.9 million, or 9%, in 2025 compared to 2024.
Management believes that the assumptions used for its impairment tests are representative of those that would be used by market participants performing similar valuations of our reporting units. The carrying value of definite-lived intangible assets is reviewed whenever events or changes in circumstances indicate the carrying amount of the assets might not be recoverable.
Under the market-based fair value methodology, judgment is required in evaluating market multiples and recent transactions. Management believes that the assumptions used for its impairment tests are representative of those that would be used by market participants performing similar valuations of our reporting units.
If actual return costs differ from previous estimates, the amount of the liability and corresponding revenue are adjusted in the period in which such costs occur. We have not made any material changes to our assumptions included in our calculations of expected customer refund activity during the year ended December 31, 2024.
We record the expected customer refund liability as a reduction to revenue, and the expected inventory right of recovery as a reduction of cost of goods sold. If actual return costs differ from previous estimates, the amount of the liability and corresponding revenue are adjusted in the period in which such costs occur.
The highest interest rates under the Credit Agreement for both the term loan and the revolving line of credit occur at a net leverage ratio of greater than 2.75x, yielding an interest rate of a benchmark rate plus 3.25%.
Borrowings under the Amended and Restated Credit Agreement accrue interest at Term SOFR plus an applicable margin dependent upon the Company’s net leverage ratio, as defined in the Amended and Restated Credit Agreement. The highest rate under the agreement occurs at a net leverage ratio of greater than 2.75x, yielding an interest rate of Term SOFR plus 3.75%.
In 2024, net cash used in investing activities increased $5.6 million. This was attributable to additional capital expenditures related to new stores. In 2023, net cash used in investing activities decreased $19.3 million. This was attributable to a reduction in purchases of property and equipment and the cash paid from holdbacks in the prior period related to the mnml acquisition.
In 2025, net cash used in investing activities increased by $5.5 million. This increase was attributable to additional capital expenditures related to new stores. In 2024, net cash used in investing activities increased by $5.6 million.
In 2024, net cash provided by operating activities decreased $32.8 million. This was attributable primarily to more cash used to purchase inventory in 2024, as compared to 2023, to support growth in the U.S., partially offset by the timing of payments. In 2023, net cash provided by operating activities increased $33.7 million.
In 2025, net cash provided by operating activities increased by $15.8 million. This increase was attributable primarily to more sell through of inventory in 2025, as compared to 2024, as net sales grew by 4%, as well as an increase in lease incentive payments received. In 2024, net cash provided by operating activities decreased by $32.8 million.
Additionally, as of December 31, 2024, the estimated fair value of the mnml reporting unit exceeded the carrying value by 11.2%, and the carrying value of the related goodwill was $30.0 million. No impairment was identified as part of the annual goodwill impairment test conducted in 2024. Income Taxes Income taxes are accounted for under the asset and liability method.
Holding all other assumptions used in the fair value measurement of the mnml reporting unit constant, a 60 basis points increase in the selected discount rate would result in impairment. No impairment was identified as part of the annual goodwill impairment test conducted in 2025. Income Taxes Income taxes are accounted for under the asset and liability method.
This increase was primarily due to limitations in interest expense deduction in Australia and the additional valuation allowance on the net deferred tax assets in the U.S.
This increase was primarily due to limitations in interest expense deduction in Australia and the additional valuation allowance on the net deferred tax assets in the U.S. 63 Table of Contents Liquidity and Capital Resources As of December 31, 2025, our principal sources of liquidity were cash and cash equivalents totaling $20.3 million, our revolving line of credit and our term loan accordion provision.
This reduction was identified as a triggering event and a subsequent quantitative test concluded that the carrying value of the Culture Kings and Petal & Pup reporting units exceeded their fair values as of August 31, 2023.
These revisions and a continued decrease in our stock price were identified as triggering events and a subsequent quantitative test concluded that the fair value of each of our reporting units exceeded their carrying values as of June 30, 2025.
The decrease was primarily driven by a $2.7 million decrease in intangible amortization, a $2.1 million decrease in wages and benefits and a $1.5 million decrease in insurance costs. A $1.2 million increase in professional fees partially offset these decreases.
The increase was primarily driven by a $5.3 million increase in wages and incentive compensation expense, a $2.1 million increase in professional services, a $2.1 million increase in other non-routine legal matters and a $1.0 million increase in travel expenses. Partially offsetting these increases was a $1.2 million decrease in insurance expense and a $0.4 million decrease in nonrecurring penalties.
Comparison of the Years Ended December 31, 2023 and 2022 Net Sales Years Ended December 31, 2023 2022 Net sales $ 546,258 $ 611,738 Net sales decreased by $65.5 million, or 11%, in 2023 compared to 2022.
This decrease was primarily due to establishment of a valuation allowance against certain deferred tax assets in the U.S. in 2024. Comparison of the Years Ended December 31, 2024 and 2023 Net Sales Years Ended December 31, 2024 2023 Net sales $ 574,697 $ 546,258 Net sales increased by $28.4 million, or 5%, in 2024 compared to 2023.
The increase in general and administrative expenses as a percentage of net sales resulted primarily from lower net sales in 2023 compared to 2022. Goodwill Impairment Years Ended December 31, 2023 2022 Goodwill impairment $ 68,524 $ 173,786 Percent of net sales 13 % 28 % Goodwill impairment decreased by $105.3 million, or 61%, in 2023 compared to 2022.
The increase in selling expenses as a percentage of net sales was primarily due to the opening of additional stores. Marketing Expenses Years Ended December 31, 2025 2024 Marketing $ 74,125 $ 74,710 Percent of net sales 12 % 13 % Marketing expenses decreased by $0.6 million, or 1%, in 2025 compared to 2024.
The decrease in cost of sales as a percentage of net sales was primarily due to the impact from more full price selling and improved inventory position, partially offset by the effect of growing wholesale initiatives, which have lower gross margins.
This increase was primarily driven by the 4% increase in net sales in 2025, as compared to 2024. Gross margin was flat compared to 2024 with improvements from a higher mix of retail stores, an improved inventory position, more full price selling and targeted price increases, offset by the impact of tariffs and duties net of duty drawback.
The inability to raise capital if needed would adversely affect our ability to achieve our business objectives.
The inability to raise capital if needed would adversely affect our ability to achieve our business objectives. Amended and Restated Syndicated Facility On October 14, 2025, we entered into an Amended and Restated Syndicated Facility Agreement (the “Amended and Restated Credit Agreement”), which amends and restates in its entirety the previous credit agreement.
Inventory Inventories are stated at the lower of cost and net realizable value. Cost is determined using an average cost method. Cost of inventory includes import duties and other taxes and transport and handling costs to deliver the inventory to our distribution centers or stores.
We have not made any material changes to our assumptions included in our calculations of expected customer refund activity during the year ended December 31, 2025. Inventory Inventories are stated at the lower of cost and net realizable value. Cost is determined using an average cost method.
Marketing Expenses Years Ended December 31, 2023 2022 Marketing $ 68,907 $ 66,730 Percent of net sales 13 % 11 % Marketing expenses increased by $2.2 million, or 3%, in 2023 compared to 2022. The increase in marketing expenses was driven by additional marketing spend due to reduced marketing effectiveness, particularly in Australia.
Selling Expenses Years Ended December 31, 2025 2024 Selling $ 177,822 $ 161,852 Percent of net sales 30 % 28 % Selling expenses increased by $16.0 million, or 10%, in 2025 compared to 2024. This increase was driven by the opening of additional stores, as well as the 4% increase in net sales in 2025 compared to 2024.
This was primarily attributable to the combined $50.7 million in principal payments, net of borrowings, on our senior secured credit facility in 2023 and the $34.4 million in borrowings, net of repayments, under our senior secured credit facility in 2022 . 66 Table of Contents Share Repurchase Program On May 25, 2023, our board of directors approved the Share Repurchase Program, authorizing us to repurchase up to $2.0 million of shares of our common stock.
This increase was primarily attributable to the $17.9 million in principal borrowings, net of repayments, on our senior secured credit facility in 2024 and $1.4 million in debt issuance costs, under our Amended and Restated Credit Agreement in 2025.
Cost of Sales Years Ended December 31, 2023 2022 Cost of sales $ 245,978 $ 274,491 Percent of net sales 45 % 45 % Cost of sales decreased by $28.5 million, or 10%, in 2023 compared to 2022.
Provision for Income Tax Years Ended December 31, 2025 2024 Provision for income tax $ (2,119) $ (4,329) Percent of net sales — % (1 %) Effective tax rate (7 %) (20 %) Provision for income tax decreased by $2.2 million, or 51%, in 2025 compared to 2024.
The decrease in the number of orders and average order value were primarily due to adverse macroeconomic conditions in Australia and New Zealand. On a constant currency basis, net sales and average order value for 2023 would have decreased 9% and 1%, respectively, as compared to 2022.
On a constant currency basis, net sales and average order value for 2025 would have increased 5% and decreased 1%, respectively, as compared to 2024. Gross Profit Years Ended December 31, 2025 2024 Gross profit $ 344,059 $ 327,505 Gross margin 57 % 57 % Gross profit increased by $16.6 million, or 5%, in 2025 compared to 2024.