Biggest changeOur investments in growth in these areas may affect our short-term profitability. 51 Results of Operations A summary of our consolidated statements of operations for the years ended December 31, 2023 and 2022 are as follows (dollars in thousands): Years Ended December 31, 2023 2022 Increase (Decrease) Amount Percent of Total Revenue Amount Percent of Total Revenue Amount Percent Revenue: Products $ 141,082 56.1 % $ 173,201 61.8 % $ (32,119) (18.5) % Services 110,618 43.9 107,137 38.2 3,481 3.2 % Total revenue 251,700 100.0 280,338 100.0 (28,638) (10.2) % Cost of revenue: Products 31,468 12.5 40,135 14.3 (8,667) (21.6) % Services 16,494 6.6 16,697 6.0 (203) (1.2) % Total cost of revenue 47,962 19.1 56,832 20.3 (8,870) (15.6) % Gross profit 203,738 80.9 223,506 79.7 (19,768) (8.8) % Operating expenses: Sales and marketing 85,976 34.2 88,511 31.6 (2,535) (2.9) % Research and development 55,229 21.9 58,398 20.8 (3,169) (5.4) % General and administrative 23,885 9.5 23,518 8.4 367 1.6 % Total operating expenses 165,090 65.6 170,427 60.9 (5,337) (3.1) % Income from operations 38,648 15.4 53,079 18.8 (14,431) (27.2) % Non-operating income (expense): Interest income 5,078 2.0 1,304 0.5 3,774 289.4 % Interest and other income (expense), net 69 — (1,667) (0.6) 1,736 (104.1) % Total non-operating income (expense), net 5,147 2.0 (363) (0.1) 5,510 (1,517.9) % Income before income taxes 43,795 17.4 52,716 18.7 (8,921) (16.9) % Provision for income taxes 3,825 1.5 5,808 2.1 (1,983) (34.1) % Net income $ 39,970 15.9 % $ 46,908 16.7 % $ (6,938) (14.8) % Revenue We derive revenue from two sources: (i) products revenue, which includes hardware, perpetual software license and subscription offerings, which include term-based license agreements and software-as-a-service; and (ii) services revenue, which includes post contract support (“PCS”), professional services, and training.
Biggest changeOur investments in growth in these areas may affect our short-term profitability. 51 Results of Operations A summary of our consolidated statements of operations for the years ended December 31, 2024 and 2023 are as follows (dollars in thousands): Years Ended December 31, 2024 2023 Increase (Decrease) Amount Percent of Total Revenue Amount Percent of Total Revenue Amount Percent Revenue: Products $ 139,799 53.4 % $ 141,082 56.1 % $ (1,283) (0.9) % Services 121,897 46.6 110,618 43.9 11,279 10.2 % Total revenue 261,696 100.0 251,700 100.0 9,996 4.0 % Cost of revenue: Products 31,218 11.9 31,468 12.5 (250) (0.8) % Services 20,201 7.7 16,494 6.6 3,707 22.5 % Total cost of revenue 51,419 19.6 47,962 19.1 3,457 7.2 % Gross profit 210,277 80.4 203,738 80.9 6,539 3.2 % Operating expenses: Sales and marketing 83,300 31.8 85,976 34.2 (2,676) (3.1) % Research and development 57,726 22.1 55,229 21.9 2,497 4.5 % General and administrative 25,283 9.7 23,885 9.5 1,398 5.9 % Total operating expenses 166,309 63.6 165,090 65.6 1,219 0.7 % Income from operations 43,968 16.8 38,648 15.4 5,320 13.8 % Non-operating income (expense): Interest income 6,747 2.6 5,078 2.0 1,669 32.9 % Interest and other income (expense), net 7,384 2.8 69 — 7,315 10,601.4 % Total non-operating income (expense), net 14,131 5.4 5,147 2.0 8,984 174.5 % Income before income taxes 58,099 22.2 43,795 17.4 14,304 32.7 % Provision for income taxes 7,959 3.0 3,825 1.5 4,134 108.1 % Net income $ 50,140 19.2 % $ 39,970 15.9 % $ 10,170 25.4 % Revenue We derive revenue from two sources: (i) products revenue, which includes hardware, perpetual software license and subscription offerings, which include term-based license agreements; and (ii) services revenue, which includes post contract support (“PCS”), professional services, training and software-as-a-service offerings.
Cash Flows from Financing Activities During the year ended December 31, 2023, cash used in financing activities was $28.8 million consisting primarily of $17.8 million of cash used for the payments of cash dividends and $16.0 million of cash used to repurchase our common stock in the open market, partially offset by $4.9 million of cash proceeds from common stock issuances under our equity incentive plans.
During the year ended December 31, 2023, cash used in financing activities was $28.8 million consisting primarily of $17.8 million of cash used for the payments of cash dividends and $16.0 million of cash used to repurchase our common stock in the open market, partially offset by $4.9 million of cash proceeds from common stock issuances under our equity incentive plans.
We have invested and expect to continue to invest in our product development efforts to deliver new products and additional features in our current products to address customer needs. In addition, we may expand our global sales and marketing organizations, expand our distribution channel partner programs and increase awareness of our solutions on a global basis.
We have invested and expect to continue to invest in our product development efforts to deliver new products and additional features in our current products to address customer needs. In addition, we may expand our global sales and marketing organizations, expand our distribution channel programs and increase awareness of our solutions on a global basis.
We generally use a range of amounts to estimate SSP for individual products and services based on multiple factors including, but not limited to the sales channel (reseller, distributor or end-customer), the geographies in which our products and services are sold, and the size of the end-customer.
We generally use a range of amounts to estimate SSP for individual products and services based on multiple factors including, but not limited to the sales channel (reseller, distributor or end-customer), the geographies in which our products and services are sold, and the size of the end-customer. 59
The decrease was primarily due to lower products revenue driven by a decrease in demand from our service provider customers driven by decreased demand. 53 Cost of Revenue, Gross Profit and Gross Margin Cost of Revenue Cost of products revenue is primarily comprised of cost of third-party manufacturing services and cost of inventory for the hardware component of our products.
The decrease was primarily due to lower products revenue driven by a decrease in demand from our service provider customers. 53 Cost of Revenue, Gross Profit and Gross Margin Cost of Revenue Cost of products revenue is primarily comprised of cost of third-party manufacturing services and cost of inventory for the hardware component of our products.
We derive revenue from two sources: (i) products revenue, which includes hardware, perpetual software license and subscription offerings, which include term-based license agreements and software-as-a-service; and (ii) services revenue, which includes post contract support (“PCS”), professional services, and training.
Revenue Recognition We derive revenue from two sources: (i) products revenue, which includes hardware, perpetual software license and subscription offerings, which include term-based license agreements; and (ii) services revenue, which includes post contract support (“PCS”), professional services, training and software-as-a-service offerings.
See Note 9 Income Taxes, of the notes to consolidated financial statements in Part II, Item 8 of this Annual Report on Form 10-K for further details regarding the Company’s taxes.
See Note 10 Income Taxes , of the notes to consolidated financial statements in Part II, Item 8 of this Annual Report on Form 10-K for further details regarding the Company’s taxes.
In addition, as described in Note 6 Commitments and Contingencies, in the notes to consolidated financial statements in Part II, Item 8 of this Annual Report on Form 10-K, we may be currently, or may be from time to time, involved in ongoing litigation.
In addition, as described in Note 7 Commitments and Contingencies , in the notes to consolidated financial statements in Part II, Item 8 of this Annual Report on Form 10-K, we may be currently, or may be from time to time, involved in ongoing litigation.
In 2024, we expect sales and marketing expenses to increase from 2023 levels as we continue to apply a disciplined approach to focus our investments in areas that offer the greatest opportunities. Research and Development Research and development efforts are focused on new product development and on developing additional functionality for our existing products.
For 2025, we expect sales and marketing expenses to increase modestly from 2024 levels as we continue to apply a disciplined approach to focus our investments in areas that offer the greatest opportunities. Research and Development Research and development efforts are focused on new product development and on developing additional functionality for our existing products.
Discussions of fiscal 2021 items and year-to-year comparisons between fiscal 2022 and 2021 that are not included in this Form 10-K can be found in "Management's Discussion and Analysis of Financial Condition and Results of Operations" in Part II, Item 7 of the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2022 filed with the SEC on February 27, 2023.
Discussions of fiscal 2022 items and year-to-year comparisons between fiscal 2023 and 2022 that are not included in this Form 10-K can be found in "Management's Discussion and Analysis of Financial Condition and Results of Operations" in Part II, Item 7 of the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2023 filed with the SEC on February 29, 2024.
Critical Accounting Estimates Our consolidated financial statements are prepared in accordance with generally accepted accounting principles in the United States. The preparation of these consolidated financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, expenses and related disclosures. We evaluate our estimates and assumptions on an ongoing basis.
Critical Accounting Estimates Our consolidated financial statements are prepared in accordance with generally accepted accounting principles in the U.S. The preparation of these consolidated financial statements requires us to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, expenses and related disclosures. We evaluate our estimates and assumptions on an ongoing basis.
This section of the Form 10-K generally discusses fiscal 2023 and 2022 items and year-to-year comparisons between fiscal 2023 and 2022.
This section of the Form 10-K generally discusses fiscal 2024 and 2023 items and year-to-year comparisons between fiscal 2024 and 2023.
During the year ended December 31, 2023, the Company repurchased 1.3 million shares for a total cost of $16.0 million. During the year ended December 31, 2022, the Company repurchased 6.1 million shares for a total cost of $79.3 million. 56 In October 2021, our Board approved the initiation of a regular quarterly cash dividend on our common stock.
During the year ended December 31, 2023, the Company repurchased 1.3 million shares for a total cost of $16.0 million. In October 2021, our Board approved the initiation of a regular quarterly cash dividend on our common stock.
In 2024, we expect general and administrative expenses to increase from 2023 levels as we continue to apply a disciplined approach to focus our investments in areas that offer the greatest opportunities. 55 Non-Operating Income (Expense) - Interest Income Interest income consists primarily of interest income earned on our invested cash, cash equivalents and marketable securities.
For 2025, we expect general and administrative expenses to increase modestly from 2024 levels as we continue to apply a disciplined approach to focus our investments in areas that offer the greatest opportunities. Non-Operating Income (Expense) - Interest Income Interest income consists primarily of interest income earned on our invested cash, cash equivalents and marketable securities.
Revenue in these arrangements is recognized over time as the services are provided. A substantial portion of our revenue is from sales of our products and services through distribution channel partners, such as resellers and distributors. Our customers predominantly purchase PCS services in conjunction with purchases of our products.
Revenue in these arrangements is recognized over time as the services are provided. A substantial portion of our revenue is from sales of our products and services through distribution channel partners, such as resellers and distributors. Our customers predominantly purchase PCS services in conjunction with purchases of our products other than our software-as-a-service offerings.
On November 1, 2022, the Company announced its Board of Directors authorized a stock repurchase program of up to $50 million of its common stock over a period of twelve months, at which point it expired.
On November 1, 2022, the Company announced its Board of Directors authorized a stock repurchase program of up to $50 million of its common stock over a period of twelve months.
The net change in our operating assets and liabilities primarily reflects cash outflows from changes in accounts receivable of $10.1 million and accrued and other liabilities of $1.3 million, partially offset by cash inflows from changes in deferred revenue of $5.4 million, inventory of $2.0 million and prepaid expenses and other assets of $1.6 million.
The net change in our operating assets and liabilities primarily reflects cash inflows from changes in deferred revenue of $6.9 million, accrued and other liabilities of $6.6 million and accounts payable of $2.2 million, partially offset by cash outflows from changes in accounts receivable of $2.6 million, inventory of $0.8 million and prepaid expenses and other assets of $0.1 million.
This decrease was due to a $32.1 million decrease in products revenue, partially offset by an increase of $3.5 million in services revenue.
This increase was due to a $11.3 million increase in services revenue, partially offset by a decrease of $1.3 million in products revenue.
During the year ended December 31, 2023, cash provided by operating activities was $44.5 million, consisting of net income of $40.0 million and non-cash benefits totaling $22.8 million, partially offset by an unfavorable net change in operating assets and liabilities of $18.3 million.
The unfavorable change in accounts receivable was due to the timing of collections from our customers. During the year ended December 31, 2023, cash provided by operating activities was $44.5 million, consisting of net income of $40.0 million and non-cash benefits totaling $22.8 million, partially offset by an unfavorable net change in operating assets and liabilities of $18.3 million.
Revenue in these arrangements is recognized ratably as the services are provided. A substantial portion of our revenue is from sales of our products and services through distribution channels, such as resellers and distributors.
Revenue in these arrangements is recognized ratably as the services are provided. A substantial portion of our revenue is from sales of our products and services through distribution channels, such as resellers and distributors. Our customers predominantly purchase PCS services in conjunction with purchases of our products.
The Company’s stock repurchase programs do not obligate us to acquire any specific number of shares. Shares may be repurchased in privately negotiated and/or open market transactions, including under plans complying with Rule 10b5-1 under the Exchange Act. To date, all repurchases under these programs, other than the repurchase from Summit, have occurred in the open market.
The Company’s stock repurchase programs do not obligate us to acquire any specific number of shares. Shares may be repurchased in privately negotiated and/or open market transactions, including under plans complying with Rule 10b5-1 under the Exchange Act.
We report two customer verticals: service providers, which accounted for 58% and 66% of our total revenue during 2023 and 2022, respectively, and enterprise, which accounted for 42% and 34% of our total revenue during 2023 and 2022, respectively.
We report two customer verticals: service providers, which accounted for 57% and 58% of our total revenue during 2024 and 2023, respectively, and enterprise, which accounted for 43% and 42% of our total revenue during 2024 and 2023, respectively.
Products revenue decreased $32.1 million, or 19%, in 2023 compared to 2022 primarily driven by lower demand from our service provider customers in the Americas, APAC and EMEA regions, partially offset by higher demand from enterprise customers in Japan. Services revenue increased $3.5 million, or 3%, in 2023 compared to 2022.
Products revenue decreased $1.3 million, or 1%, in 2024 compared to 2023 primarily driven by lower demand from our service provider and enterprise customers in the Americas, and EMEA regions, partially offset by higher demand from service provider customers in APJ. Services revenue increased $11.3 million, or 10%, in 2024 compared to 2023.
The favorable change in deferred revenues was attributable to the timing of service contract bookings. 57 Cash Flows from Investing Activities During the year ended December 31, 2023, cash provided in investing activities was $13.6 million, consisting of proceeds from maturities of marketable securities of $64.5 million and proceeds from the sales of marketable securities of $45.4 million, partially offset by purchases of marketable securities of $85.4 million and capital expenditures of $10.9 million.
During the year ended December 31, 2023, cash provided in investing activities was $13.6 million, consisting of proceeds from maturities of marketable securities of $64.5 million and proceeds from the sales of marketable securities of $45.4 million, partially offset by purchases of marketable securities of $85.4 million and capital expenditures of $10.9 million.
Liquidity and Capital Resources As of December 31, 2023, we had cash and cash equivalents of $97.2 million, including $3.4 million held outside the United States in our foreign subsidiaries, and $62.1 million of marketable securities. We currently do not have any plans to repatriate our earnings from our foreign operations.
Liquidity and Capital Resources As of December 31, 2024, we had cash and cash equivalents of $95.1 million, including $3.9 million held outside the U.S. in our foreign subsidiaries, and $100.4 million of marketable securities. We currently do not have any plans to repatriate our earnings from our foreign operations.
Statements of Cash Flows The following table summarizes our cash flow related activities (in thousands): Years Ended December 31, 2023 2022 Cash provided by (used in): Operating activities $ 44,514 $ 66,100 Investing activities 13,608 11,087 Financing activities (28,849) (88,141) Net increase (decrease) in cash and cash equivalents $ 29,273 $ (10,954) Cash Flows from Operating Activities Our cash provided by operating activities is driven primarily by sales of our products and management of working capital investments.
Statements of Cash Flows The following table summarizes our cash flow related activities (in thousands): Years Ended December 31, 2024 2023 Cash provided by (used in): Operating activities $ 90,492 $ 44,514 Investing activities (48,350) 13,608 Financing activities (44,257) (28,849) Net increase (decrease) in cash and cash equivalents $ (2,115) $ 29,273 Cash Flows from Operating Activities Our cash provided by operating activities is driven primarily by sales of our products and management of working capital investments.
On November 7, 2023, the Company announced its Board of Directors had authorized a stock repurchase program of up to $50 million of its common stock over a period of twelve months. As of December 31, 2023, the Company had $49.7 million available to repurchase shares. Under these repurchase programs, repurchased shares are held in treasury at cost.
On November 7, 2024, the Company announced its Board of Directors had authorized a new, non-expiring stock repurchase program under which the Company may repurchase up to $50 million of its outstanding common stock. As of December 31, 2024, the Company had $44.2 million available to repurchase shares. Under these repurchase programs, repurchased shares are held in treasury at cost.
As of December 31, 2023, we had working capital of $160.8 million, accumulated deficit of $90.5 million and total stockholders’ equity of $207.9 million. We plan to continue to invest for long-term growth, and our investment may increase.
As of December 31, 2024, we had working capital of $183.7 million, accumulated deficit of $40.3 million and total stockholders’ equity of $231.8 million. We plan to continue to invest for long-term growth, and our investment may increase.
Services gross margin percentage increased by 0.7% in 2023 compared to 2022 primarily due to a decrease in personnel-related support costs. Operating Expenses Our operating expenses consist of sales and marketing, research and development, general and administrative, and restructuring expenses.
Services gross margin percentage decreased by 1.7% in 2024 compared to 2023 primarily due to an increase in personnel-related support costs, especially variable compensation. Operating Expenses Our operating expenses consist of sales and marketing, research and development, general and administrative, and restructuring expenses.
Personnel costs also include stock-based compensation. 54 A summary of our operating expenses is as follows (dollars in thousands): Years Ended December 31, Increase (Decrease) 2023 2022 Amount Percent Operating expenses: Sales and marketing $ 85,976 $ 88,511 $ (2,535) (3) % Research and development 55,229 58,398 (3,169) (5) % General and administrative 23,885 23,518 367 2 % Total operating expenses $ 165,090 $ 170,427 $ (5,337) (3) % Sales and Marketing Sales and marketing expenses are our largest functional category of operating expenses and primarily consist of personnel costs.
Personnel costs also include stock-based compensation. 54 A summary of our operating expenses is as follows (dollars in thousands): Years Ended December 31, Increase (Decrease) 2024 2023 Amount Percent Operating expenses: Sales and marketing $ 83,300 $ 85,976 $ (2,676) (3) % Research and development 57,726 55,229 2,497 5 % General and administrative 25,283 23,885 1,398 6 % Total operating expenses $ 166,309 $ 165,090 $ 1,219 1 % Sales and Marketing Sales and marketing expenses are our largest functional category of operating expenses and primarily consist of personnel costs.
Our hardware includes embedded ACOS software, which together deliver the essential functionality of our products. For contracts which contain multiple performance obligations, we allocate revenue to each distinct performance obligation based on the standalone selling price (“SSP”). Judgment is required to determine the SSP for each distinct performance obligation.
For contracts which contain multiple performance obligations, we allocate revenue to each distinct performance obligation based on the standalone selling price (“SSP”). Judgment is required to determine the SSP for each distinct performance obligation.
Our non-cash benefit consisted primarily of non-cash charges of $13.3 million for stock-based compensation and $7.4 million of depreciation and amortization expense.
Our non-cash benefits primarily consisted of non-cash charges of $17.0 million for stock-based compensation and $11.3 million of depreciation and amortization expense.
A summary of our cost of revenue is as follows (dollars in thousands): Years Ended December 31, Increase (Decrease) 2023 2022 Amount Percent Cost of revenue: Products $ 31,468 $ 40,135 $ (8,667) (22) % Services 16,494 16,697 (203) (1) % Total cost of revenue $ 47,962 $ 56,832 $ (8,870) (16) % Gross Margin Gross margin may vary and be unpredictable from period to period due to a variety of factors.
A summary of our cost of revenue is as follows (dollars in thousands): Years Ended December 31, Increase (Decrease) 2024 2023 Amount Percent Cost of revenue: Products $ 31,218 $ 31,468 $ (250) (1) % Services 20,201 16,494 3,707 22 % Total cost of revenue $ 51,419 $ 47,962 $ 3,457 7 % Gross Margin Gross margin may vary and be unpredictable from period to period due to a variety of factors.
The increase was primarily attributable to the increase in PCS sales in connection with our increased installed customer base in the Japan, Americas and EMEA regions. During 2023, $132.7 million, or 53% of total revenue, was generated from the Americas region, which represents an 11% decrease compared to 2022.
The increase was primarily attributable to the increase in PCS sales in connection with our increased installed customer base in the APJ region, and to a lesser extent in the Americas and EMEA regions. During 2024, $134.4 million, or 51% of total revenue, was generated from the Americas region, which represents a 1% increase compared to 2023.
On September 8, 2022, we entered into a Common Stock Repurchase Agreement (the “Repurchase Agreement”) with Summit Partners Growth Equity Fund VIII-A, L.P., Summit Partners Growth Equity Fund VIII-B L.P., Summit Investors I, LLC and Summit Investors I (UK), L.P. (collectively, “Summit”).
In September 2022, we entered into a Common Stock Repurchase Agreement (the “Repurchase Agreement”) with Summit Partners Growth Equity Fund VIII-A, L.P., Summit Partners Growth Equity Fund VIII-B L.P., Summit Investors I, LLC and Summit Investors I (UK), L.P. (collectively, “Summit”). Pursuant to the Repurchase Agreement, we repurchased 3.5 million shares of common stock from Summit for approximately $44.6 million.
Pursuant to the Repurchase Agreement, we repurchased 3.5 million shares of common stock from Summit for approximately $44.6 million. The common shares repurchased are held in treasury and accounted for under the cost method.
In November 2024, we entered into a Common Stock Repurchase Agreement (the “Repurchase Agreement”) with Summit. Pursuant to the Repurchase Agreement, we repurchased 330 thousand shares of common stock from Summit for approximately $5.2 million. The common shares repurchased are held in treasury and accounted for under the cost method.
The $2.5 million decrease in sales and marketing expenses in 2023 compared to 2022 was primarily due to decreases of $3.5 million in personnel costs as a result of a decrease in headcount and $0.4 million in marketing expenses, partially offset by increases of $0.9 million in credit loss expense and $0.5 million in travel-related expense.
The $2.7 million decrease in sales and marketing expenses in 2024 compared to 2023 was primarily due to decreases of $3.2 million in personnel costs as a result of a decrease in headcount, partially offset by an increase in marketing events of $0.6 million.
If we do not have an observable SSP, such as when we do not sell a product or service separately, then SSP is estimated using judgment and considering all reasonably available information such as market conditions and information about the size and/or purchase volume of the customer.
We use a range of amounts to estimate SSP for products and PCS sold together in a contract to determine whether there is a discount to be allocated based on the relative SSP of the various products and PCS. 58 If we do not have an observable SSP, such as when we do not sell a product or service separately, then SSP is estimated using judgment and considering all reasonably available information such as market conditions and information about the size and/or purchase volume of the customer.
Our deferred tax assets primarily consist of research and development credits, capitalized research and development expenses and accruals and reserves. The Company’s income tax provision for the years ended December 31, 2023 and 2022 primarily consisted of state and foreign income taxes.
Provision for Income Taxes We recorded a provision for income tax of $8.0 million for the year ended December 31, 2024 and $3.8 million for the year ended December 31, 2023. Our deferred tax assets primarily consist of research and development credits, capitalized research and development expenses and accruals and reserves.
We believe this vertical and geographic view aligns with how we manage the business and maps our product portfolio to customer verticals. Our end-customers operate in a variety of industries, including telecommunications, technology, industrial, retail, financial, gaming, education and government. Since inception, our customer base has grown rapidly.
Our end-customers operate in a variety of industries, including telecommunications, technology, industrial, retail, financial, gaming, education and government. Since inception, our customer base has grown rapidly.
We sell substantially all of our solutions through our high-touch sales organization as well as distribution channels, including distributors, value-added resellers and system integrators, and fulfill nearly all orders globally through such resellers.
We sell substantially all of our solutions through our high-touch sales organization as well as distribution channels, including distributors, value-added resellers and system integrators, and fulfill nearly all orders globally through such resellers. 50 We believe this sales approach allows us to obtain the benefits of channel distribution, such as expanding our market coverage, while still maintaining face-to-face relationships with our end-customers.
Revenue is recognized for training when the training course is delivered. Contracts with Multiple Performance Obligations Most of our contracts with customers, other than renewals of PCS, contain multiple performance obligations with a combination of products and PCS. Products and PCS generally qualify as distinct performance obligations.
Most of our contracts with customers, other than renewals of PCS, contain multiple performance obligations with a combination of products and PCS. Products and PCS generally qualify as distinct performance obligations. Our hardware includes embedded ACOS software, which together deliver the essential functionality of our products.
Non-Operating Income (Expense) - Interest and Other Income (Expense), Net In the years ended December 31, 2023 and 2022, interest and other income (expense), net consisted primarily of foreign currency exchange gains and losses, which had a favorable change of $0.6 million in the year ended December 31, 2023 compared to 2022.
Interest income was $6.7 million and $5.1 million in the years ended December 31, 2024 and 2023, respectively. 55 Non-Operating Income (Expense) - Interest and Other Income (Expense), Net In the years ended December 31, 2024 and 2023, interest and other income (expense), net consisted primarily of gains on equity investments and foreign currency exchange gains and losses.
During the year ended December 31, 2022, cash used in investing activities was $11.1 million, consisting of purchases of marketable securities of $55.4 million and capital expenditures of $10.8 million, partially offset by proceeds from maturities of marketable securities of $71.0 million and sales of marketable securities of $6.3 million.
The favorable change in deferred revenues was attributable to the timing of service contract bookings. 57 Cash Flows from Investing Activities During the year ended December 31, 2024, cash used by investing activities was $48.4 million, consisting of purchases of marketable securities of $142.8 million and capital expenditures of $12.3 million, partially offset by proceeds from maturities of marketable securities of $81.1 million and proceeds from the sales of marketable securities of $25.5 million.
The $3.2 million decrease in research and development expenses in 2023 compared to 2022 was primarily due to a decrease of $8.5 million increase in personnel costs as a result of a decrease in headcount.
The $2.5 million increase in research and development expenses in 2024 compared to 2023 was primarily due to an increase of $1.5 million in personnel costs and a $1.3 million increase in equipment and software expense, partially offset by a decrease of $0.6 million in professional services.
The decrease was primarily due to lower products revenue driven by a decrease in demand from our service provider customers. During 2023, $77.6 million, or 31% of total revenue, was generated from APJ, which represents a 13% decrease compared to 2022. The decrease was mainly due to decreased revenue from both our enterprise and service provider customers.
The increase was primarily due to higher products and services revenue driven by an increase in demand from our service provider customers. During 2024, $40.2 million, or 16% of total revenue, was generated from EMEA, which represented a 3% decrease compared to 2023.
During the year ended December 31, 2022, cash provided by operating activities was $66.1 million, consisting of net income of $46.9 million, partially offset by a non-cash benefit of $21.5 million and an unfavorable net change in operating assets and liabilities of $2.3 million.
During the year ended December 31, 2024, cash provided by operating activities was $90.5 million, consisting of net income of $50.1 million, non-cash benefits totaling $28.0 million and a favorable net change in operating assets and liabilities of $12.4 million.
The $0.4 million increase in general and administrative expenses in 2023 compared to 2022 was primarily due to an increase of $1.3 million in professional services expense as a result of increases in accounting and tax fees. Additionally, facility expense increased $0.7 million primarily related to rent expense, equipment expense increased $0.4 million and depreciation expense increased $0.3 million.
Professional services primarily consist of fees for outside accounting, tax, legal, recruiting and other administrative services. The $1.4 million increase in general and administrative expenses in 2024 compared to 2023 was primarily due to an increase of $1.3 million in personnel costs as a result of an increase in variable compensation.
The timing of these purchases and the delivery of the purchased products are difficult to predict and rely upon customer growth and network enhancements. Consequently, any acceleration or delay in anticipated product purchases by or deliveries to our largest customers could materially impact our revenue and operating results in any quarterly period.
Consequently, any acceleration or delay in anticipated product purchases by or deliveries to our largest end-customers could materially impact our revenue and operating results in any quarterly period. This may cause our quarterly revenue and operating results to fluctuate from quarter to quarter and make them difficult to predict.
Our solutions are available in a variety of form factors, such as optimized hardware appliances, bare metal software, containerized software, virtual appliances and cloud-native software. Our customers include leading service providers (cloud, telecommunications, multiple system operators, cable), government organizations, and enterprises.
Our security products include; A10 Defend Threat Control, A10 Defend Orchestrator, A10 Defend Detector, A10 Defend Mitigator and A10 Defend ThreatX Protect. Our solutions are available in a variety of form factors, such as optimized hardware appliances, bare metal software, containerized software, virtual appliances and cloud-native software.
A summary of our gross profit and gross margin is as follows (dollars in thousands): Years Ended December 31, 2023 2022 Increase (Decrease) Amount Gross Margin Amount Gross Margin Amount Gross Margin Gross profit: Products $ 109,614 77.7 % $ 133,066 76.8 % $ (23,452) 0.9 % Services 94,124 85.1 % 90,440 84.4 % 3,684 0.7 % Total gross profit $ 203,738 80.9 % $ 223,506 79.7 % $ (19,768) 1.2 % Products gross margin percentage decreased by 0.9% in 2023 compared to 2022 primarily driven by changes in product and geographic mix.
A summary of our gross profit and gross margin is as follows (dollars in thousands): Years Ended December 31, 2024 2023 Increase (Decrease) Amount Gross Margin Amount Gross Margin Amount Gross Margin Gross profit: Products $ 108,581 77.7 % $ 109,614 77.7 % $ (1,033) — % Services 101,696 83.4 % 94,124 85.1 % 7,572 (1.7) % Total gross profit $ 210,277 80.4 % $ 203,738 80.9 % $ 6,539 (0.5) % Products gross margin percentage remained flat in 2024 compared to 2023.
The unfavorable change in accounts receivable was due to the timing of collections from our customers. The favorable change in deferred revenues was attributable to the timing of service contract bookings.
The favorable change in deferred revenues was attributable to the timing of service contract bookings. The favorable change in accrued liabilities was due to increases in accrued income taxes and variable compensation. The favorable change in accounts payable is due to the timing of payments to our vendors.
We believe the following critical accounting policies require us to make significant judgments and estimates in the preparation of our consolidated financial statements. Inventory Inventory is stated at the lower of cost or net realizable value. Inventory cost is determined using a first-in, first-out method. We regularly evaluate inventory for excess and obsolete products.
We believe the following critical accounting policies require us to make significant judgments and estimates in the preparation of our consolidated financial statements.
A summary of our total revenue is as follows (dollars in thousands): Years Ended December 31, 2023 2022 Increase (Decrease) Amount Percent of Total Revenue Amount Percent of Total Revenue Amount Percent Revenue: Products $ 141,082 56 % $ 173,201 62 % $ (32,119) (19) % Services 110,618 44 107,137 38 3,481 3 % Total revenue $ 251,700 100 % $ 280,338 100 % $ (28,638) (10) % Revenue by geographic region: Americas $ 132,745 53 % $ 148,673 53 % $ (15,928) (11) % United States 113,766 45 % 129,397 46 % (15,631) (12) % Americas-other 18,979 8 % 19,276 7 % (297) (2) % APJ 77,606 31 % 89,702 32 % (12,096) (13) % APAC 29,748 12 % 32,986 12 % (3,238) (10) % Japan 47,858 19 % 56,716 20 % (8,858) (16) % EMEA 41,349 16 % 41,963 15 % (614) (1) % Total revenue $ 251,700 100 % $ 280,338 100 % $ (28,638) (10) % Total revenue decreased by $28.6 million, or 10%, in 2023 compared to 2022.
A summary of our total revenue is as follows (dollars in thousands): Years Ended December 31, 2024 2023 Increase (Decrease) Amount Percent of Total Revenue Amount Percent of Total Revenue Amount Percent Revenue: Products $ 139,799 53 % $ 141,082 56 % $ (1,283) (1) % Services 121,897 47 % 110,618 44 % 11,279 10 % Total revenue $ 261,696 100 % $ 251,700 100 % $ 9,996 4 % Revenue by geographic region: Americas $ 134,356 51 % $ 132,745 53 % $ 1,611 1 % United States 117,707 45 % 113,766 45 % 3,941 3 % Americas-other 16,649 6 % 18,979 8 % (2,330) (12) % APJ 87,175 33 % 77,606 31 % 9,569 12 % EMEA 40,165 16 % 41,349 16 % (1,184) (3) % Total revenue $ 261,696 100 % $ 251,700 100 % $ 9,996 4 % Total revenue increased by $10.0 million, or 4%, in 2024 compared to 2023.
During the year ended December 31, 2022, cash used in financing activities was $88.1 million consisting primarily of $79.3 million of cash used to repurchase our common stock in the open market and from Summit, and $15.9 million used for the payments of cash dividends, partially offset by $7.0 million of cash proceeds from common stock issuances under our equity incentive plans.
Cash Flows from Financing Activities During the year ended December 31, 2024, cash used in financing activities was $44.3 million consisting primarily of $30.1 million of cash used to repurchase our common stock in the open market, from privately negotiated transactions and from withholding shares in connection with vesting equity awards held by certain employees.
General and Administrative General and administrative expenses primarily consist of personnel costs, professional services and office expenses. General and administrative personnel costs include executive, finance, human resources, information technology, facility and legal related expenses. Professional services primarily consist of fees for outside accounting, tax, legal, recruiting and other administrative services.
For 2025, we expect research and development expenses to increase from 2024 levels reflecting strategic investments in our growth priorities, including cybersecurity technology and AI technologies. General and Administrative General and administrative expenses primarily consist of personnel costs, professional services and office expenses. General and administrative personnel costs include executive, finance, human resources, information technology, facility and legal related expenses.
We perform quality assurance and testing at our San Jose, Taiwan and Japan distribution centers, as well as at our manufacturers’ locations. As a result of the nature of our target market and the current stage of our development, a substantial portion of our revenue comes from a limited number of large customers and service providers.
As a result of the nature of our target market and the current stage of our development, a substantial portion of our revenue comes from a limited number of large end-customers and service providers. Purchases from our ten largest end-customers accounted for 38%, 33% and 41% of our total revenue for 2024, 2023 and 2022, respectively.
Inventory write downs are included as a component of cost of products revenue in the consolidated statements of operations. Revenue Recognition We derive revenue from two sources: (i) products revenue, which includes hardware, perpetual software license and subscription revenue; and (ii) services revenue, which includes post contract support (“PCS”), professional services, and training.
Our customers include leading service providers (cloud, telecommunications, multiple system operators, cable), government organizations, and enterprises. We derive revenue from two sources: (i) products revenue, which includes hardware, perpetual software license and subscription offerings, which include term-based license agreements; and (ii) services revenue, which includes post contract support (“PCS”), professional services, training and software-as-a-service offerings.
Purchases from our ten largest end-customers accounted for 33%, 41% and 39% of our total revenue for 2023, 2022 and 2021, respectively. Sales to these large end-customers have typically been characterized by large but irregular purchases with long sales cycles.
Sales to these large end-customers have typically been characterized by large but irregular purchases with long sales cycles. The timing of these purchases and the delivery of the purchased products are difficult to predict and rely upon customer growth and network enhancements.
The Americas region comprises the United States and all other countries in the Americas (excluding the United States). The APJ region comprises Japan and all other countries in APAC (excluding Japan). The EMEA region comprises Europe, Middle East and Africa.
The Americas region comprises the U.S. and all other countries in the Americas (excluding the U.S.). The APJ region comprises Asia Pacific region including Japan. The EMEA region comprises Europe, Middle East and Africa. We believe this vertical and geographic view aligns with how we manage the business and maps our product portfolio to customer verticals.
Additionally, we recorded impairment expense of $1.0 million in the year ended December 31, 2022 related to an equity investment in a private company held by the Company. Provision for (Benefit from) Income Taxes We recorded income tax provisions of $3.8 million for the year ended December 31, 2023 and $5.8 million for the year ended December 31, 2022.
The Company recorded $5.3 million of investment gains in the year ended December 31, 2024, compared to an immaterial loss in the year ended December 31, 2023. Foreign currency exchange gains and losses had a favorable change of $2.1 million in the year ended December 31, 2024 compared to a favorable change of $0.1 million in 2023.