Biggest changeResults of Operations The following table sets forth selected consolidated statement of operations data for each of the periods indicated (in thousands): Year Ended January 31, 2024 2023 Revenue: Licenses $ 621,392 $ 497,836 Subscription services 649,918 508,823 Professional services and other 36,762 51,922 Total revenue 1,308,072 1,058,581 Cost of revenue: Licenses (1) 10,469 10,421 Subscription services (1)(2)(3)(4) 111,922 87,366 Professional services and other (2)(3)(4) 73,533 82,264 Total cost of revenue 195,924 180,051 Gross profit 1,112,148 878,530 Operating expenses: Sales and marketing (1)(2)(3)(4) 713,130 701,558 Research and development (2)(3)(4) 332,101 285,750 General and administrative (1)(2)(3)(4) 231,637 239,505 Total operating expenses 1,276,868 1,226,813 Operating loss (164,720) (348,283) Interest income 57,130 27,955 Other income, net 31,775 2,767 Loss before income taxes (75,815) (317,561) Provision for income taxes 14,068 10,791 Net loss $ (89,883) $ (328,352) 63 Table of Contents (1) Includes amortization of acquired intangible assets as follows (in thousands): Year Ended January 31, 2024 2023 Cost of licenses revenue $ 3,371 $ 2,754 Cost of subscription services revenue 2,359 1,811 Sales and marketing 2,706 2,153 General and administrative 164 178 Total amortization of acquired intangible assets $ 8,600 $ 6,896 (2) Includes stock-based compensation expense as follows (in thousands): Year Ended January 31, 2024 2023 Cost of subscription services revenue $ 14,750 $ 11,894 Cost of professional services and other revenue 10,958 11,855 Sales and marketing 144,863 154,922 Research and development 117,965 102,546 General and administrative 83,419 88,623 Total stock-based compensation expense $ 371,955 $ 369,840 (3) Includes employer payroll tax expense related to employee equity transactions as follows (in thousands): Year Ended January 31, 2024 2023 Cost of subscription services revenue $ 434 $ 272 Cost of professional services and other revenue 327 263 Sales and marketing 4,176 4,605 Research and development 3,027 1,692 General and administrative 1,924 930 Total employer payroll tax expense related to employee equity transactions $ 9,888 $ 7,762 (4) Includes restructuring expense as follows (in thousands): Year Ended January 31, 2024 2023 Cost of subscription services revenue $ 114 $ 182 Cost of professional services and other revenue — 710 Sales and marketing 1,376 19,491 Research and development 387 494 General and administrative 749 2,569 Total restructuring expense $ 2,626 $ 23,446 64 Table of Contents The following table sets forth our consolidated statement of operations data expressed as a percentage of revenue for the periods indicated: Year Ended January 31, 2024 2023 Revenue: Licenses 47 % 47 % Subscription services 50 % 48 % Professional services and other 3 % 5 % Total revenue 100 % 100 % Cost of revenue: Licenses 1 % 1 % Subscription services 8 % 8 % Professional services and other 6 % 8 % Total cost of revenue 15 % 17 % Gross profit 85 % 83 % Operating expenses: Sales and marketing 55 % 66 % Research and development 25 % 27 % General and administrative 18 % 23 % Total operating expenses 98 % 116 % Operating loss (13) % (33) % Interest income 4 % 3 % Other income, net 3 % — % Loss before income taxes (6) % (30) % Provision for income taxes 1 % 1 % Net loss (7) % (31) % Comparison of Fiscal Year 2024 and Fiscal Year 2023 Revenue Year Ended January 31, 2024 2023 Change % Change (dollars in thousands) Licenses $ 621,392 $ 497,836 $ 123,556 25 % Subscription services 649,918 508,823 141,095 28 % Professional services and other 36,762 51,922 (15,160) (29) % Total revenue $ 1,308,072 $ 1,058,581 $ 249,491 24 % Total revenue increased by $249.5 million, or 24%, for fiscal year 2024 compared to fiscal year 2023, primarily due to a $141.1 million increase in subscription services revenue, related in part to the transition to our Flex Offerings, and a $123.6 million increase in licenses revenue.
Biggest changeOur effective tax rate is affected by tax rates in foreign jurisdictions and the relative amounts of income we earn in those jurisdictions, as well as by non-deductible expenses as permanent differences, and by ch anges in our valuation allowances. 63 Table of Contents Results of Operations The following table sets forth selected consolidated statement of operations data for each of the periods indicated (in thousands): Year Ended January 31, 2025 2024 Revenue: Licenses $ 587,162 $ 621,392 Subscription services 801,947 649,918 Professional services and other 40,555 36,762 Total revenue 1,429,664 1,308,072 Cost of revenue: Licenses (1) 8,565 10,469 Subscription services (1)(2)(3)(4) 167,630 111,922 Professional services and other (2)(3)(4) 70,747 73,533 Total cost of revenue 246,942 195,924 Gross profit 1,182,722 1,112,148 Operating expenses: Sales and marketing (1)(2)(3)(4) 738,493 713,130 Research and development (2)(3)(4) 380,682 332,101 General and administrative (1)(2)(3)(4) 226,116 231,637 Total operating expenses 1,345,291 1,276,868 Operating loss (162,569) (164,720) Interest income 49,422 57,130 Other income, net 35,047 31,775 Loss before income taxes (78,100) (75,815) (Benefit from) provision for income taxes (4,406) 14,068 Net loss $ (73,694) $ (89,883) (1) Includes amortization of acquired intangible assets as follows (in thousands): Year Ended January 31, 2025 2024 Cost of licenses revenue $ 2,747 $ 3,371 Cost of subscription services revenue 2,382 2,359 Sales and marketing 1,428 2,706 General and administrative 154 164 Total amortization of acquired intangible assets $ 6,711 $ 8,600 (2) Includes stock-based compensation expense as follows (in thousands): Year Ended January 31, 2025 2024 Cost of subscription services revenue $ 19,401 $ 14,750 Cost of professional services and other revenue 11,386 10,958 Sales and marketing 134,646 144,863 Research and development 132,757 117,965 General and administrative 59,961 83,419 Total stock-based compensation expense $ 358,151 $ 371,955 64 Table of Contents (3) Includes employer payroll tax expense related to employee equity transactions as follows (in thousands): Year Ended January 31, 2025 2024 Cost of subscription services revenue $ 448 $ 434 Cost of professional services and other revenue 188 327 Sales and marketing 3,069 4,176 Research and development 2,188 3,027 General and administrative 1,106 1,924 Total employer payroll tax expense related to employee equity transactions $ 6,999 $ 9,888 (4) Includes restructuring expense as follows (in thousands): Year Ended January 31, 2025 2024 Cost of subscription services revenue $ 2,745 $ 114 Cost of professional services and other revenue 105 — Sales and marketing 15,452 1,376 Research and development 3,058 387 General and administrative 3,366 749 Total restructuring expense $ 24,726 $ 2,626 The following table sets forth our consolidated statement of operations data expressed as a percentage of revenue for the periods indicated: Year Ended January 31, 2025 2024 Revenue: Licenses 41 % 47 % Subscription services 56 % 50 % Professional services and other 3 % 3 % Total revenue 100 % 100 % Cost of revenue: Licenses — % 1 % Subscription services 12 % 8 % Professional services and other 5 % 6 % Total cost of revenue 17 % 15 % Gross profit 83 % 85 % Operating expenses: Sales and marketing 52 % 55 % Research and development 27 % 25 % General and administrative 15 % 18 % Total operating expenses 94 % 98 % Operating loss (11) % (13) % Interest income 3 % 4 % Other income, net 3 % 3 % Loss before income taxes (5) % (6) % (Benefit from) provision for income taxes — % 1 % Net loss (5) % (7) % 65 Table of Contents Comparison of Fiscal Year 2025 and Fiscal Year 2024 Revenue Year Ended January 31, 2025 2024 Change % Change (dollars in thousands) Licenses $ 587,162 $ 621,392 $ (34,230) (6) % Subscription services 801,947 649,918 152,029 23 % Professional services and other 40,555 36,762 3,793 10 % Total revenue $ 1,429,664 $ 1,308,072 $ 121,592 9 % Total revenue increased by $121.6 million, or 9%, for fiscal year 2025 compared to fiscal year 2024, primarily due to a $152.0 million increase in subscription services revenue partially offset by a $34.2 million decrease in licenses revenue, related in part to the transition to our Flex Offerings.
We expect that over the longer term our general and administrative expenses will decrease as a percentage of revenue, although this percentage may fluctuate from period to period due to timing and extent of expenses. Interest Income Interest income consists of interest income earned on our cash and cash equivalents and marketable securities.
We expect that over the longer term our general and administrative expenses will decrease as a percentage of revenue, although this percentage may fluctuate from period to period due to timing and extent of expenses. Interest Income Interest income consists of interest earned on our cash and cash equivalents and marketable securities.
Subscription Services Cost of subscription services revenue consists of personnel-related expenses of our customer support and technical support teams, including salaries and bonuses, stock-based compensation expense, and employee benefit costs.
Subscription Services Cost of subscription services revenue primarily consists of personnel-related expenses of our customer support and technical support teams, including salaries and bonuses, stock-based compensation expense, and employee benefit costs.
Cost of subscription services revenue also includes third-party consulting services, hosting costs related to our SaaS products, amortization of acquired developed technology and capitalized software development costs related to SaaS products, depreciation, and allocated overhead. Overhead is allocated to cost of subscription services r evenue based on applicable headcount. We recognize these expenses as they are incurred.
Cost of subscription services revenue also includes third-party consulting services, hosting costs related to our SaaS products, amortization of acquired developed technology and capitalized software development costs related to SaaS products, depreciation, and allocated overhead. Overhead is allocated based on applicable headcount. We recognize these expenses as they are incurred.
We have a unified commercial offering for software products with both on-premise and cloud deployment options that allows customers the choice of either deployment option throughout the term of the contract. These Flex Offerings are comprised of three types of performance obligations: term license, maintenance and support, and SaaS.
We have a unified commercial offering for software products with both on-premises and cloud deployment options that allows customers the choice of either deployment option throughout the term of the contract. These Flex Offerings are comprised of three types of performance obligations: term license, maintenance and support, and SaaS.
Our invoiced amounts are not matched to transfer of control of the performance obligations associated with the underlying subscription licenses and maintenance and support obligations. This can result in timing differences between our GAAP revenue and ARR calculations.
Our invoiced amounts are not matched to transfer of control of the performance obligations associated with the underlying subscription licenses and maintenance and support obligations. This can result in timing differences between our U.S. GAAP revenue and ARR calculations.
ARR is not a forecast of future revenue. Unlike ARR, future revenue can be impacted by contract start and end dates and duration. The timing of recognition of ARR is determined by contract billing structure, whereas billing structure will neither accelerate nor delay recognition of future revenue.
ARR is not a forecast of future revenue. Unlike ARR, revenue is impacted by contract start and end dates and duration. The timing of recognition of ARR is determined by contract billing structure, whereas billing structure will neither accelerate nor delay recognition of future revenue.
Our professional services contracts are structured on a time and materials or fixed price basis, and the related revenue is recognized as the services are rendered. 61 Table of Contents Cost of Revenue Licenses Cost of licenses revenue consists of all direct costs to deliver our licenses to customers, amortization of software development costs related to our licenses, and amortization of acquired developed technology.
Our professional services contracts are structured on a time and materials or fixed price basis, and the related revenue is recognized as the services are rendered. Cost of Revenue Licenses Cost of licenses revenue consists of all direct costs to deliver our licenses to customers, amortization of software development costs related to our licenses, and amortization of acquired developed technology.
General and Administrative General and administrative expenses consist primarily of personnel-related expenses, including salaries and bonuses, stock-based compensation expense, and employee benefits costs associated with our finance, legal, 62 Table of Contents human resources, compliance, and other administrative teams, as well as accounting and legal professional services fees, other corporate-related expenses, and allocated overhead.
General and Administrative General and administrative expenses consist primarily of personnel-related expenses, including salaries and bonuses, stock-based compensation expense, and employee benefits costs associated with our finance, legal, human resources, compliance, and other administrative teams, as well as accounting and legal professional services fees, other corporate-related expenses, and allocated overhead.
For further information, s ee the section titled “ Risk Factors—Risks 68 Table of Contents Related to Our Business, Products, Operations, and Industry " included in Part I, Item 1A of this Annual Report on Form 10-K.
For further information, s ee the section titled “ Risk Factors—Risks Related to Our Business, Products, Operations, and Industry " included in Part I, Item 1A of this Annual Report on Form 10-K.
We expect that our research and development expenses will increase in absolute dollars for the foreseeable future as we continue to invest in efforts to develop new technology and enhance the functionality and capabilities of our existing products and platform infrastructure.
We expect that our research and development expenses will increase in absolute dollars for the foreseeable future as we continue to invest in efforts 62 Table of Contents to develop new technology and enhance the functionality and capabilities of our existing products and platform infrastructure.
Maintenance and support and SaaS products represent stand-ready obligations for which revenue is recognized ratably over the term of the arrangements. Professional Services and Other Professional services and other revenue consists of fees associated with professional services for process automation, customer education, and training services.
Maintenance and support and SaaS 61 Table of Contents products represent stand-ready obligations for which revenue is recognized ratably over the term of the arrangements. Professional Services and Other Professional services and other revenue consists of fees associated with professional services for process automation, customer education, and training services.
Material Cash Requirements Our material cash requirements predominantly relate to working capital requirements, including employee compensation and payment of employee tax withholdings on net settlement of equity awards, and material contractual obligations, including leases and purchase commitments. As of January 31, 2024, accrued compensation and benefits of $137.4 million are included in current liabilities on our consolidated balance sheet.
Material Cash Requirements Our material cash requirements predominantly relate to working capital requirements, including employee compensation and payment of employee tax withholdings on net settlement of equity awards, and material contractual obligations, including leases and purchase commitments. As of January 31, 2025, accrued compensation and benefits of $112.4 million are included in current liabilities on our consolidated balance sheet.
We calculate dollar-based net retention rate as of a period end by starting with Prior Period ARR , the ARR from the cohort of all customers as of 12 months prior to such period end. We then calculate Current Period ARR , the ARR from these same customers as of the current period end.
We calculate dollar-based net retention rate as of a period end by starting with Prior Period ARR , the ARR from the 68 Table of Contents cohort of all customers as of 12 months prior to such period end. We then calculate Current Period ARR , the ARR from these same customers as of the current period end.
In contrast, for our revenue calculated in accordance with GAAP, subscription licenses revenue derived from the sale of term-based licenses hosted on-premises is recognized at the point in time when the customer is able to use and benefit from our software, which is generally upon delivery to the customer or upon the commencement of the renewal term, and maintenance, support, an d SaaS re venue is recognized ratably over the term of the arrangement.
GAAP, subscription licenses revenue derived from the sale of term-based licenses hosted on-premises is recognized at the point in time when the customer is able to use and benefit from our software, which is generally upon delivery to the customer or upon the commencement of the renewal term, and maintenance, support, an d SaaS re venue is recognized ratably over the term of the arrangement.
As we continued to expand our sales efforts in the U.S. and internationally, our revenue increased across all regions. Of the growth in total revenue, 12% was attributable to new customers and 88% was attributable to existing customers.
As we continued to expand our sales efforts in the U.S. and internationally, our revenue increased across all regions. Of the growth in total revenue, 24% was attributable to new customers and 76% was attributable to existing customers.
Our dollar-based net retention rate, which represents the net expansion of ARR from existing customers over the preceding 12 months, was 119% and 123% as of January 31, 2024 and 2023, respectively.
Our dollar-based net retention rate, which represents the net expansion of ARR from existing customers over the preceding 12 months, was 110% and 119% as of January 31, 2025 and 2024, respectively.
Macroeconomic Environment As a corporation with a global presence, we are subject to risks and uncertainties caused by significant events with macroeconomic impacts, including, but not limited to, the impact of changes in geopolitical relationships, rising inflation and interest rates, monetary policy changes, and foreign currency fluctuations.
Macroeconomic Environment As a corporation with a global presence, we are subject to risks and uncertainties caused by significant events with macroeconomic impacts, including, but not limited to, the impact of changes in geopolitical relationships, fluctuating inflation and interest rates, monetary and trade policy changes, government efficiency initiatives, and foreign currency fluctuations.
Net cash provided by operating activities for fiscal year 2024 of $299.1 million was driven by by cash collections from our customers, which were approximately 25% higher than in the prior year, and interest income on our marketable securities , partially offset by cash payments for operating expenditures, primarily associated with the compensation of our teams, including bonuses paid in the first quarter of fiscal year 2024 and employer payroll taxes related to employee equity transactions.
Net cash provided by operating activities for fiscal year 2024 of $299.1 million was driven by cash collections from our customers and interest income on our marketable securities, partially offset by cash payments for operating expenditures, primarily associated with the compensation of our teams, including fiscal year 2023 bonuses paid in the first quarter of fiscal year 2024 and employer payroll taxes related to employee equity transactions.
We continuously monitor the direct and indirect impacts of these circumstances on our business and financial results, as well as the overall global economy and geopolitical landscape. Fiscal Year 2023 Restructuring Actions On June 24, 2022, our board of directors approved restructuring actions to manage our operating expenses.
We continuously monitor the direct and indirect impacts of these circumstances on our business and financial results, as well as the overall global economy and geopolitical landscape. Workforce Restructuring On June 24, 2022, our board of directors approved the Fiscal Year 2023 Workforce Restructuring to manage our operating expenses by reducing our global workforce by approximately 5%.
Refer to Note 9, Con solidated Balance Sheet Components—Acc rued Expenses and Other Liabilities for details of additional short-term payroll-related obligations included in accrued expenses and other current liabilities as of January 31, 2024.
Refer to Note 9, Consolidated Balance Sheet Components—Accrued Expenses and Other Current Liabilities for details of additional short-term payroll-related obligations included in accrued expenses and other current liabilities as of January 31, 2025.
Personnel-related expenses are the most significant component of operating expenses and consist of salaries and bonuses, stock-based compensation expense, and employee benefit costs. Operating expenses also include allocated overhead.
Operating Expenses Our operating expenses consist of sales and marketing, research and development, and general and administrative expenses. Personnel-related expenses are the most significant component of operating expenses and consist of salaries and bonuses, stock-based compensation expense, and employee benefit costs. Operating expenses also include allocated overhead.
Stock Repurchase Program On September 1, 2023, our board of directors authorized a stock repurchase program, pursuant to which we may repurchase from time to time up to $500.0 million of our outstanding shares of Class A common stock. Refer to Note 12, Stockholders' Equity—Stock Repurchase Program for further details.
Stock Repurchase Program On September 1, 2023, our board of directors authorized a stock repurchase program, pursuant to which we may repurchase from time to time up to $500.0 million of our outstanding shares of Class A common stock.
At January 31, 2024 and 2023, our ARR was $1,463.7 million and $1,203.8 million, respectively, representing a growth rate of 22%. Approximately 14% of this growth rate was due to new customers and 86% of this growth rate was due to existing customers.
At January 31, 2025 and 2024, our ARR was $1,666.1 million and $1,463.7 million, respectively, representing a growth rate of 14%. Approximately 21% of this growth rate was due to new customers and 79% of this growth rate was due to existing customers.
Cash Flows The following table summarizes our cash flows for the periods presented: Year Ended January 31, 2024 2023 (dollars in thousands) Net cash provided by (used in) operating activities (1) $ 299,082 $ (9,981) Net cash used in investing activities (439,569) (289,143) Net cash used in financing activities (196,895) (60,669) (1) Inclusive of: Cash paid for employer payroll taxes related to employee equity transactions $ (10,483) $ (9,112) Net payments of employee tax withholdings on stock option exercises (980) (5,394) Cash paid for restructuring costs (6,180) (19,339) Operating Activities Our largest source of operating cash is cash generation from sales to our customers.
Cash Flows The following table summarizes our cash flows for the periods presented: Year Ended January 31, 2025 2024 (dollars in thousands) Net cash provided by operating activities (1) $ 320,565 $ 299,082 Net cash used in investing activities (45,503) (439,569) Net cash used in financing activities (450,515) (196,895) (1) Inclusive of: Cash paid for employer payroll taxes related to employee equity transactions $ (6,907) $ (10,483) Net receipts (payments) of employee tax withholdings on stock option exercises 3 (980) Cash paid for restructuring costs (15,283) (6,180) Operating Activities Our largest source of operating cash is cash generation from sales to our customers.
Our estimates are based on historical experience and various other assumptions that we believe to be reasonable under the circumstances, and we evaluate our estimates on an ongoing basis.
Our estimates are based on historical experience and various other assumptions that we believe to be reasonable under the circumstances, and we evaluate our estimates on an ongoing basis. The following are the accounting estimates that we believe have the most significant impact on our consolidated financial statements.
The distinct performance obligations identified in our typical contracts include, but are not limited to, software licenses, SaaS, maintenance and support, and professional services. The pattern and timing of revenue recognition for each of these performance obligations varies.
At the inception of a contract with a customer, we assess the goods or services promised to identify distinct performance obligations. The distinct performance obligations identified in our typical contracts include, but are not limited to, software licenses, SaaS, maintenance and support, and professional services. The pattern and timing of revenue recognition for each of these performance obligations varies.
A summary of ARR-related data at January 31, 2024 and 2023 is as follows: At January 31, 2024 2023 (dollars in thousands) Annualized renewal run-rate (ARR) $ 1,463,698 $ 1,203,845 Incremental ARR (1) $ 259,853 $ 278,569 Customers with ARR ≥ $1 million: Number of customers 288 229 Percent of fiscal year revenue 52 % 43 % Customers with ARR ≥ $100 thousand: Number of customers 2,054 1,785 Percent of fiscal year revenue 86 % 81 % Dollar-based net retention rate 119 % 123 % (1) For the twelve months ended January 31, 2024 and 2023, respectively Liquidity and Capital Resources We have financed operations since our inception primarily through customer payments and net proceeds from sales of equity securities.
A summary of ARR-related data at January 31, 2025 and 2024 is as follows: At January 31, 2025 2024 (dollars in thousands) ARR $ 1,666,136 $ 1,463,698 Incremental ARR (1) $ 202,438 $ 259,853 Customers with ARR ≥ $1 million: Number of customers 317 288 Percent of fiscal year revenue 51 % 52 % Customers with ARR ≥ $100 thousand: Number of customers 2,292 2,054 Percent of fiscal year revenue 87 % 86 % Dollar-based net retention rate 110 % 119 % (1) For the fiscal years ended January 31, 2025 and 2024, respectively Liquidity and Capital Resources We have financed operations since our inception primarily through customer payments and net proceeds from sales of equity securities.
Net cash used in investing activities for fiscal year 2023 of $289.1 million was primarily driven by $237.0 million in net purchases of marketable securities, $29.5 million in cash consideration associated with the acquisition of Re:Infer, which is presented net of cash acquired, and $23.8 million in capital expenditures. 70 Table of Contents Financing Activities Net cash used in financing activities for fiscal year 2024 of $196.9 million was primarily driven by payments of tax withholdings on net settlement of equity awards of $112.1 million, $102.6 million in repurchases of Class A common stock under our stock repurchase program, and $5.9 million loan note payment on the first anniversary of the acquisition of Re:infer, partially offset by proceeds from ESPP contributions of $17.6 million and proceeds from stock option exercises of $6.7 million.
Net cash used in financing activities for fiscal year 2024 of $196.9 million was primarily driven by $112.1 million in payments of tax withholdings on net settlement of equity awards, $102.6 million in repurchases of Class A common stock under our stock repurchase program, and $5.9 million loan note payment on the first anniversary of the acquisition of Re:infer, partially offset by $17.6 million in proceeds from ESPP contributions and $6.7 million in proceeds from stock option exercises.
Fiscal Year 2024 Highlights • Revenue of $1,308.1 million increased 24% year-over-year. • ARR of $1,463.7 million increased 22% year-over-year. • Gross margin was 85% for fiscal year 2024, compared to 83% for fiscal year 2023. • Cash and cash equivalents, restricted cash, and marketable securities were $1,880.3 million as of January 31, 2024, compared to $1,759.8 million as of January 31, 2023.
Fiscal Year 2025 Highlights • Revenue of $1,429.7 million increased 9% year-over-year. • ARR of $1,666.1 million increased 14% year-over-year. • Gross margin was 83% for fiscal year 2025, compared to 85% for fiscal year 2024. • Cash and cash equivalents, restricted cash, and marketable securities were $1,724.1 million as of January 31, 2025, compared to $1,880.3 million as of January 31, 2024.
In October 2020, we entered into the Credit Facility with an available borrowing capacity of $200.0 million. We did not borrow under the Credit Facility at any time, and it was terminated in September 2023, shortly prior to its scheduled maturity date. Refer to Note 10, Credit Facility for further details.
We did not borrow under the Credit Facility at any time, and it was terminated in September 2023, shortly prior to its scheduled maturity date. Refer to Note 10, Credit Facility for further details.
As of January 31, 2024 and 2023, our principal sources of liquidity were cash, cash equivalents, and marketable securities totaling $1,879.8 million and $1,759.8 million, respectively, and we had an accumulated deficit of $1,914.2 million and $1,824.3 million, respectively.
As of January 31, 2025 and 2024, our principal sources of liquidity were cash, cash equivalents, and 69 Table of Contents marketable securities totaling $1,723.6 million and $1,879.8 million, respectively, and we had an accumulated deficit of $1,987.9 million and $1,914.2 million, respectively.
The decrease in cost of professional services and other revenue was primarily driven by a $6.1 million decrease in costs associated with the use of third-party subcontractors to deliver professional services to our customers.
The decrease in cost of professional services and other revenue was primarily driven by a $3.8 million decrease in personnel-related expenses, largely related to lower salary-related and bonus expenses, partially offset by a $1.5 million increase in costs associated with the use of third-party subcontractors to deliver professional services to our customers.
Other cash operating expenditures included payments related to our workforce restructuring, and payments for professional services, software, and office rent. Investing Activities Net cash used in investing activities for fiscal year 2024 of $439.6 million was primarily driven by $435.0 million in net purchases of marketable securities and $7.3 million in capital expenditures.
Net cash used in investing activities for fiscal year 2024 of $439.6 million was primarily driven by $435.0 million in net purchases of marketable securities and $7.3 million in capital expenditures.
This decrease was primarily attributable to a $7.7 million decrease in personnel-related expenses, which included a $5.2 million decrease in stock-based compensation expense, a $1.6 million decrease in salary-related and bonus expense, and a $1.4 million decrease in employee termination benefits as a result of the completion of our fiscal year 2023 restructuring actions in the second quarter of fiscal year 2024, partially offset by a $1.0 million increase in employer payroll tax expense related to employee equity transactions.
This decrease was primarily attributable to a $19.7 million decrease in personnel-related expenses, which included a $23.5 million decrease in stock-based compensation expense and a $0.8 million decrease in employer payroll tax expense related to employee equity transactions, partially offset by a $2.6 million increase in employee termination benefits related to our Fiscal Year 2025 Workforce Restructuring and a $1.9 million increase in employee insurance costs.
General and Administrative Year Ended January 31, 2024 2023 Change % Change (dollars in thousands) General and administrative $ 231,637 $ 239,505 $ (7,868) (3) % Percentage of revenue 18 % 23 % General and administrative expense decreased by $7.9 million, or 3%, for fiscal year 2024 compared to fiscal year 2023.
General and Administrative Year Ended January 31, 2025 2024 Change % Change (dollars in thousands) General and administrative $ 226,116 $ 231,637 $ (5,521) (2) % Percentage of revenue 15 % 18 % General and administrative expense decreased by $5.5 million, or 2%, for fiscal year 2025 compared to fiscal year 2024.
ASC 606 requires recognition of revenue when control of promised goods or services is transferred to customers, in an amount that reflects the consideration we expect to be entitled to receive in exchange for those goods or services. Revenue recognition is inherently judgmental, particularly for complex arrangements that include multiple performance obligations, which are common for us.
Revenue Recognition We recognize revenue in accordance with ASC 606, Revenue from Contracts with Customers. ASC 606 requires recognition of revenue when control of promised goods or services is transferred to customers, in an amount that reflects the consideration we expect to be entitled to receive in exchange for those goods or services.
Our ARR calculation simply takes our invoiced amounts per solution SKU under a subscription license or maintenance agreement and divides that amount by the invoice term and multiplies by 365 days to derive the annualized value.
Generally speaking, our ARR calculation simply takes our invoiced amounts per solution SKU under a subscription license or maintenance agreement as of the end of an invoiced period and divides that amount by the corresponding term and multiplies by 365 days to derive the annualized renewal value. In contrast, for our revenue calculated in accordance with U.S.
Net cash used in operating activities for fiscal year 2023 of $10.0 million was driven by cash payments for operating expenditures, primarily associated with the compensation of our teams, including bonuses paid in the first quarter of fiscal year 2023 and employer payroll taxes related to employee equity transactions.
These cash inflows were partially offset by cash payments for operating expenditures, primarily associated with the compensation of our teams, including fiscal year 2024 bonuses paid in the first quarter 70 Table of Contents of fiscal year 2025 and employer payroll taxes related to employee equity transactions.
Refer to Note 11, Commitments and Contingencies—Fiscal Year 2023 Restructuring Actions included in Part II, Item 8 of this Annual Report on Form 10-K for more information.
The Fiscal Year 2025 Workforce Restructuring is substantially completed, with any remaining actions now expected to be completed by end of the second quarter of fiscal year 2026. Refer to Note 11, Commitments and Contingencies— Workforce Restructuring included in Part II, Item 8 of this Annual Report on Form 10-K for more information.
The increase in cost of subscription services revenue was primarily driven by a $14.3 million increase in personnel-related expenses, which included a $9.7 million increase in salary-related and bonus expenses associated with both increased headcount and merit increases, a $2.9 million increase in stock-based compensation expense, and a $1.4 million increase in employee insurance costs.
The increase in cost of subscription services revenue was primarily driven by a $25.1 million increase in third-party hosting and software services costs as a result of increased usage of our subscription services and a $23.1 million increase in personnel-related expenses, which included a $12.4 million increase in salary-related and bonus expenses associated with both increased average headcount and merit increases, a $4.7 million increase in stock-based compensation expense, a $3.1 million aggregate increase in employee insurance costs and employer payroll tax expense, and a $2.6 million increase in employee termination benefits related to our Fiscal Year 2025 Workforce Restructuring.
Research and development expense was also impacted by an $11.5 million increase in hosting and software services costs and a $2.5 million increase in travel-related expenses, partially offset by a $2.2 million decrease in third-party consulting fees.
Research and development expense was also impacted by an $18.7 million increase in hosting and software services costs, a $1.7 million increase in third-party consulting fees, and a $1.6 million increase in rent expense.
For further information about our revenue recognition, refer to Note 2, Summary of Significant Accounting Policies—Revenue Recognition and Note 3, Revenue Recognition , included in Part II, Item 8 of this Annual Report on Form 10-K. Stock-Based Compensation We recognize stock-based compensation expense in accordance with the provisions of ASC 718, Compensation—Stock Compensation .
For further information about our revenue recognition, refer to Note 2, Summary of Significant Accounting Policies—Revenue Recognition and Note 3, Revenue Recognition , included in Part II, Item 8 of this Annual Report on Form 10-K. 72 Table of Contents Income Taxes We are subject to income taxes in the U.S and in a number of foreign jurisdictions.
If we are unable to raise additional capital or generate cash flows necessary to expand our operations and invest in continued innovation, we may not be able to compete successfully, which would harm our business, operations and financial condition. 69 Table of Contents We believe that our existing cash and cash equivalents, marketable securities, and payments from customers will be sufficient to fund our anticipated cash requirements for the next twelve months and the long term.
If we are unable to raise additional capital or generate cash flows necessary to expand our operations and invest in continued innovation, we may not be able to compete successfully, which would harm our business, operations and financial condition.
Our primary uses of cash from operating activities are for personnel-related expenses, direct costs to deliver licenses and provide subscription and professional services, and marketing expenses. Until recently, our operating cash flows have generally been negative and we have supplemented working capital requirements primarily through net proceeds from the sale of equity securities.
Our primary uses of cash from operating activities are for personnel-related expenses, direct costs to deliver licenses and provide subscription and professional services, and marketing expenses.
DTAs , as we have concluded as of January 31, 2024 that it is more likely than not that these DTAs will not be realized.
We currently maintain a full valuation allowance on our U.S. federal and state and Romania DTAs , as we have concluded as of January 31, 2025 that it is more likely than not that these DTAs will not be realized.
The increase was primarily attributable to a $34.0 million increase in personnel-related costs, which included a $15.4 million increase in stock-based compensation expense, a $14.7 million increase in salary-related and bonus expenses, a $1.8 million increase in employee insurance costs, and a $1.3 million increase in employer payroll tax expense related to employee equity transactions.
This increase was primarily attributable to a $15.0 million increase in personnel-related expenses, which included a $14.1 million increase in employee termination benefits related to our Fiscal Year 2025 Workforce Restructuring, a $9.1 million increase in salary-related and bonus expenses, a $2.5 million aggregate increase in employee insurance costs and employer payroll taxes, and a $0.5 million increase in general employee severance, partially offset by a $10.2 million decrease in stock-based compensation expense and a $1.1 million decrease in employer payroll tax expense related to employee equity transactions.
During the fiscal years ended January 31, 2024 and 2023, we reported net losses of $89.9 million and $328.4 million, respectively, and net cash provided by (used in) operations of $299.1 million and $(10.0) million, respectively.
During the fiscal years ended January 31, 2025 and 2024, we reported net losses of $73.7 million and $89.9 million, respectively, and net cash provided by operations of $320.6 million and $299.1 million, respectively. In October 2020, we entered into the Credit Facility with an available borrowing capacity of $200.0 million.
Net cash used in financing activities for fiscal year 2023 of $60.7 million was primarily driven by payments of tax withholdings on net settlement of equity awards of $73.1 million, net payments of tax withholdings on sell-to-cover equity award transactions of $9.5 million, and $1.5 million in repurchases of unvested early exercised stock options, partially offset by proceeds from ESPP contributions of $15.0 million and proceeds from stock option exercises of $8.4 million.
Financing Activities Net cash used in financing activities for fiscal year 2025 of $450.5 million was primarily driven by $390.8 million in repurchases of Class A common stock under our stock repurchase program, $77.9 million in payments of tax withholdings on net settlement of equity awards, and $5.6 million loan note payment on the second anniversary of the acquisition of Re:infer, partially offset by $15.6 million in proceeds from ESPP contributions and $8.0 million in proceeds from stock option exercises.
Professional Services and Other Cost of professional services and other revenue primarily consists of personnel-related expenses of our professional services team, including salaries and bonuses, stock-based compensation expense, and employee benefit costs. Cost of professional services and other revenue also includes expenses related to subcontracted third-party services, depreciation, and allocated overhead. We recognize these expenses as they are incurred.
Cost of professional services and other revenue also includes expenses related to subcontracted third-party services, depreciation, and allocated overhead. We recognize these expenses as they are incurred. We expect cost of professional services and other revenue to increase in absolute dollars for the foreseeable future.
Our most significant judgment relates to allocation of the transaction price, specifically determining the SSP for each performance obligation, which impacts the pattern and timing of revenue recognition. At the inception of a contract with a customer, we assess the goods or services promised to identify distinct performance obligations.
Revenue recognition is inherently judgmental, particularly for complex arrangements that include multiple performance obligations, which are common for us. Our most significant judgment relates to allocation of the transaction price, specifically determining the SSP for each performance obligation, which impacts the pattern and timing of revenue recognition.
ARR does not include the costs we may incur to obtain such subscription licenses or provide such maintenance and support, and does not reflect any actual or anticipated reductions in invoiced value due to contract non-renewals or service cancellations other than for certain reserves, for example those for credit losses or disputed amounts.
ARR also does not reflect nonrecurring rebates payable to partners (upon establishing sufficient history of their nonrecurring nature), the impact of nonrecurring incentives (such as one-time discounts provided under sales promotional programs), and any actual or anticipated reductions in invoiced value due to contract non-renewals or service cancellations other than for certain reserves (for example those for credit losses or disputed amounts).
Sales and marketing expense was also impacted by a $4.8 million decrease in third-party consulting fees. 66 Table of Contents Research and Development Year Ended January 31, 2024 2023 Change % Change (dollars in thousands) Research and development $ 332,101 $ 285,750 $ 46,351 16 % Percentage of revenue 25 % 27 % Research and development expense increased by $46.4 million, or 16%, for fiscal year 2024 compared to fiscal year 2023.
Research and Development Year Ended January 31, 2025 2024 Change % Change (dollars in thousands) Research and development $ 380,682 $ 332,101 $ 48,581 15 % Percentage of revenue 27 % 25 % Research and development expense increased by $48.6 million, or 15%, for fiscal year 2025 compared to fiscal year 2024.
Other Income, Net Year Ended January 31, 2024 2023 Change % Change (dollars in thousands) Other income, net $ 31,775 $ 2,767 $ 29,008 NM (1) Percentage of revenue 3 % — % (1) Not meaningful Other income, net increased by $29.0 million for fiscal year 2024 compared to fiscal year 2023, primarily due to a $26.5 million increase in amortization of discounts on marketable securities and a $0.8 million increase in gains from foreign currency transactions. 67 Table of Contents Provision For Income Taxes Year Ended January 31, 2024 2023 Change % Change (dollars in thousands) Provision for income taxes $ 14,068 $ 10,791 $ 3,277 30 % Percentage of revenue 1 % 1 % Provision for income taxes increased by $3.3 million, or 30%, for fiscal year 2024 compared to fiscal year 2023.
Other Income, Net Year Ended January 31, 2025 2024 Change % Change (dollars in thousands) Other income, net $ 35,047 $ 31,775 $ 3,272 10 % Percentage of revenue 3 % 3 % Other income, net increased by $3.3 million, or 10%, for fiscal year 2025 compared to fiscal year 2024, primarily due to a $6.6 million increase in foreign currency transaction gains and a $1.9 million increase in accretion of discounts on marketable securities, partially offset by a $3.9 million decrease in legal expense related to shareholder litigation and a $1.6 million decrease in sublease income.
Cost of subscription services revenue was also impacted by a $5.1 million increase in hosting and software services costs as a result of increased usage, a $2.7 million increase in costs associated with the use of third-party vendors, an aggregate $0.8 million increase in depreciation and amortization and other administrative costs, and a $0.5 million increase in travel expenses.
Cost of subscription services revenue was also impacted by a $6.9 million increase in costs associated with the use of third-party vendors.
The following table summarizes the aggregate effect that our material contractual obligations as of January 31, 2024 are expected to have on our cash flows in the periods indicated (in thousands): Payments Due by Period Total Less Than 1 Year 1-3 Years 3-5 Years More Than 5 Years (dollars in thousands) Operating lease commitments (1) $ 126,836 $ 13,463 $ 28,593 $ 22,102 $ 62,678 Purchase commitments 171,115 68,958 93,689 8,468 — Total contractual obligations $ 297,951 $ 82,421 $ 122,282 $ 30,570 $ 62,678 (1) Inclusive of $32.7 million of commitments related to operating leases which have not yet commenced.
The following table summarizes the aggregate effect that our material contractual obligations as of January 31, 2025 are expected to have on our cash flows in the periods indicated (in thousands): Payments Due by Period Total Less Than 1 Year 1-3 Years 3-5 Years More Than 5 Years (dollars in thousands) Operating lease commitments (1) $ 111,886 $ 8,481 $ 27,837 $ 18,688 $ 56,880 Purchase commitments 170,168 78,613 89,181 2,374 — Total contractual obligations $ 282,054 $ 87,094 $ 117,018 $ 21,062 $ 56,880 (1) Inclusive of $0.2 million of commitments related to operating leases which have not yet commenced. 71 Table of Contents The amounts in the table above are associated with agreements that are enforceable and legally binding.
These increases were partially offset by a $32.7 million decrease in personnel-related expenses, which included a $17.6 million decrease in employee termination benefits as a result of the completion of our fiscal year 2023 restructuring actions in the second quarter of fiscal year 2024, a $10.1 million decrease in stock-based compensation expense, and an $8.0 million decrease in salary-related and bonus expenses, partially offset by a $3.1 million increase in employee insurance and other benefit costs.
The increase was primarily attributable to a $26.1 million increase in personnel-related costs, which included a $14.8 million increase in stock-based compensation expense, an $8.5 million increase in salary-related and bonus expenses, and a $2.7 million increase in employee termination benefits related to our Fiscal Year 2025 Workforce Restructuring.
A ten percent change in the Black-Scholes values of these ESPP awards would have impacted our fiscal year 2024 stock-based compensation expense by $0.7 million. Recent Accounting Pronouncements See Note 2, Summary of Significant Accounting Policies— Recently Issued Accounting Pronouncements , included in Part II, Item 8 of this Annual Report on Form 10-K for more information.
Income Taxes , included in Part II, Item 8 of this Annual Report on Form 10-K. Recent Accounting Pronouncements See Note 2, Summary of Significant Accounting Policies—Recently A dopted Accounting Pr onoun cem ents and — Re cently Issued Accounting Pronouncements , included in Part II, Item 8 of this Annual Report on Form 10-K for more information.
Other Income (Expense), Net Other inc ome (expense) , net primarily consists of foreign exchange gains and losses. Other income (expense), net also includes amortization of discounts and premiums on marketable securities, as well as gains and losses associated with foreign currency forward contracts for those periods in which such contracts were outstanding.
Other Income, Net Other inc ome, net primarily consists of foreign exchange gains and losses. Other income, net also includes accretion of discounts and premiums on marketable securities. (Benefit From) Provision For Income Taxes (Benefit from) provision for income taxes consists of U.S. federa l and state income taxes and income taxes in foreign jurisdictions in which we conduct business.
Operating Expenses Sales and Marketing Year Ended January 31, 2024 2023 Change % Change (dollars in thousands) Sales and marketing $ 713,130 $ 701,558 $ 11,572 2 % Percentage of revenue 55 % 66 % Sales and marketing expense increased by $11.6 million, or 2%, for fiscal year 2024 compared to fiscal year 2023.
Our gross margin decreased to 83% for fiscal year 2025 compared to 85% for fiscal year 2024, due to decrease in the proportion of higher-margin license revenue and the aforementioned increase in cost of subscription services revenue driven by increased hosting and personnel costs. 66 Table of Contents Operating Expenses Sales and Marketing Year Ended January 31, 2025 2024 Change % Change (dollars in thousands) Sales and marketing $ 738,493 $ 713,130 $ 25,363 4 % Percentage of revenue 52 % 55 % Sales and marketing expense increased by $25.4 million, or 4%, for fiscal year 2025 compared to fiscal year 2024.
This increase was primarily attributable to a $29.0 million increase in sales commissions expense as a result of higher amortization of capitalized contract acquisition costs, an $11.6 million increase in marketing and travel-related expenses due in part to our Forward VI event, a $5.4 million increase in sales-related software expenses, and an aggregate $1.5 million increase in depreciation and amortization and other administrative costs.
Sales and marketing was also impacted by a $10.7 million increase in sales commissions as a result of higher amortization of capitalized contract acquisition costs and a $4.7 million increase in marketing expenses largely related to our Forward VII user conference.
Subscription services revenue is recognized ratably over the subscription term; therefore, the increase in subscription services revenue is driven both by sales in prior periods for which we continue to provide maintenance and support and SaaS and by new sales in the current period. 65 Table of Contents Cost of Revenue and Gross Margin Year Ended January 31, 2024 2023 Change % Change (dollars in thousands) Licenses $ 10,469 $ 10,421 $ 48 — % Subscription services 111,922 87,366 24,556 28 % Professional services and other 73,533 82,264 (8,731) (11) % Total cost of revenue $ 195,924 $ 180,051 $ 15,873 9 % Gross margin 85 % 83 % Total cost of revenue increased by $15.9 million, or 9%, for fiscal year 2024 compared to fiscal year 2023, primarily due to an increase in cost of subscription services revenue, partially offset by a decrease in cost of professional services and other revenue.
Cost of Revenue and Gross Margin Year Ended January 31, 2025 2024 Change % Change (dollars in thousands) Licenses $ 8,565 $ 10,469 $ (1,904) (18) % Subscription services 167,630 111,922 55,708 50 % Professional services and other 70,747 73,533 (2,786) (4) % Total cost of revenue $ 246,942 $ 195,924 $ 51,018 26 % Gross margin 83 % 85 % Total cost of revenue increased by $51.0 million, or 26%, for fiscal year 2025 compared to fiscal year 2024, primarily due to a $55.7 million increase in cost of subscription services revenue, partially offset by a $2.8 million decrease in cost of professional services and other revenue.
As sales of SaaS products become a larger percentage of our total revenue, we expect our gross margin to be impacted by increased hosting fees and cloud infrastructure costs.
As more of our customer base deploys our products via SaaS, we expect our gross margin to be impacted by increased hosting fees and cloud infrastructure costs. Professional Services and Other Cost of professional services and other revenue primarily consists of personnel-related expenses of our professional services team, including salaries and bonuses, stock-based compensation expense, and employee benefit costs.
As of January 31, 2024, approximately $397.5 million remained of the $500.0 million originally authorized. The authorization expires on March 1, 2025, subject to modification by our board of directors. Refer to Note 12 , Stockholders' E quity —Stock Repurchase Program for further details. Critical Accounting Estimates Our consolidated financial statements are prepared in accordance wi th U.S. GAAP.
The current authorization may be suspended or discontinued at any time and does not have a specified expiration date. Refer to Note 12, Stockholders' Equity—Stock Repurchase Program for further details. Critical Accounting Estimates Our consolidated financial statements are prepared in accordance wi th U.S. GAAP.
The amounts in the table above are associated with agreements that are enforceable and legally binding. Obligations under contracts that we can cancel without a significant penalty are not included in the table above.
Obligations under contracts that we can cancel without a significant penalty are not included in the table above. Refer to Note 8, Operating Leases for more detailed information regarding timing of future lease payments, and to Note 11, Commitments and Contingencies—Non-Cancelable Purchase Commitments for more detailed information regarding timing of purchase commitments.
Interest Income Year Ended January 31, 2024 2023 Change % Change (dollars in thousands) Interest income $ 57,130 $ 27,955 $ 29,175 104 % Percentage of revenue 4 % 3 % Interest income increased by $29.2 million, or 104%, for fiscal year 2024 compared to fiscal year 2023 as a result of a period-over-period increase in our marketable securities balance as well as increased interest rates.
General and administrative expense was also impacted an $11.1 million increase in software service and implementation costs, a $2.7 million increase due to a credit loss recovery recorded in the prior comparable period, a $2.3 million increase in charitable donations mainly driven by the increased fair value of our Class A common shares contributed to a donor-advised fund in the current year, and a $1.9 million increase in third-party consulting fees, partially offset by a $3.9 million decrease in commercial insurance costs. 67 Table of Contents Interest Income Year Ended January 31, 2025 2024 Change % Change (dollars in thousands) Interest income $ 49,422 $ 57,130 $ (7,708) (13) % Percentage of revenue 3 % 4 % Interest income decreased by $7.7 million, or 13%, for fiscal year 2025 compared to fiscal year 2024 as a result of a period-over-period decrease in our aggregate balance of cash and cash equivalents and marketable securities, as well as decreased interest rates.
The effective tax rate was (18.6)% and (3.4)% for fiscal years 2024 and 2023, respectively. The increase in provision for income taxes was primarily driven by higher foreign tax expenses of our cost-plus margin entities in certain foreign jurisdictions. Key Performance Metric We mon itor ARR to help us measure and evaluate the effectiveness of our operations.
DTA, partially offset by tax expenses recognized related to the changing of our intent with respect to permanent reinvestment of foreign earnings. Key Performance Metric We mon itor ARR to help us measure and evaluate the effectiveness of our operations.
Refer to Note 8, Ope rating Leases for more detailed information regarding timing of future lease payments, and to Note 11, Commitments and Contingencies—Non-Cancelable Purchase Commitments for more detailed information regarding timing of purchase commitments. Additionally, our stock repurchase program may represent a material use of cash depending upon the number of shares repurchased, which is ultimately discretionary.
Additionally, our stock repurchase program may represent a material use of cash depending upon the number of shares repurchased, which is ultimately discretionary. As of January 31, 2025, approximately $507.4 million remained of the $1,000.0 million authorized by our board of directors.