Biggest changeClosed and opened orders information is as follows: Year Ended December 31 Change % Change 2022 2021 2020 2022 vs 2021 2021 vs 2020 2022 vs 2021 2021 vs 2020 Opened Orders: Commercial 20,202 18,113 15,748 2,089 2,365 12 % 15 % Purchase 241,781 283,350 250,058 (41,569) 33,292 (15) % 13 % Refinance 98,663 256,621 304,064 (157,958) (47,443) (62) % (16) % Other 9,037 6,753 3,868 2,284 2,885 34 % 75 % Total 369,683 564,837 573,738 (195,154) (8,901) (35) % (2) % Closed Orders: Commercial 18,448 17,334 15,035 1,114 2,299 6 % 15 % Purchase 184,652 217,895 178,935 (33,243) 38,960 (15) % 22 % Refinance 81,755 211,109 203,763 (129,354) 7,346 (61) % 4 % Other 8,071 4,736 2,594 3,335 2,142 70 % 83 % Total 292,926 451,074 400,327 (158,148) 50,747 (35) % 13 % Gross revenues from independent agency operations (agency revenues) decreased $116.4 million, or 7%, in 2022 and increased $431.6 million, or 38%, in 2021, compared to corresponding prior years, which were consistent with the trends of our direct title operations and the overall real estate market during 2022 and 2021.
Biggest changeTotal international revenues decreased $24.1 million, or 13%, primarily due to lower transaction volumes in our Canadian operations and overall weaker average foreign currency exchange rates against the U.S. dollar in 2022 compared to the prior year. 23 Closed and opened orders information is as follows: Year Ended December 31 Change % Change 2023 2022 2021 2023 vs 2022 2022 vs 2021 2023 vs 2022 2022 vs 2021 Opened Orders: Commercial 14,203 20,202 18,113 (5,999) 2,089 (30) % 12 % Purchase 202,947 241,781 283,350 (38,834) (41,569) (16) % (15) % Refinance 64,418 98,663 256,621 (34,245) (157,958) (35) % (62) % Other 27,328 9,037 6,753 18,291 2,284 202 % 34 % Total 308,896 369,683 564,837 (60,787) (195,154) (16) % (35) % Closed Orders: Commercial 14,971 18,448 17,334 (3,477) 1,114 (19) % 6 % Purchase 147,528 184,652 217,895 (37,124) (33,243) (20) % (15) % Refinance 40,151 81,755 211,109 (41,604) (129,354) (51) % (61) % Other 17,612 8,071 4,736 9,541 3,335 118 % 70 % Total 220,262 292,926 451,074 (72,664) (158,148) (25) % (35) % Gross revenues from independent agency operations (agency revenues) decreased $480.3 million, or 33%, in 2023 and $116.4 million, or 7%, in 2022 compared to corresponding prior years, which were consistent with the trends of the overall real estate market and our direct title operations during 2023 and 2022.
Other operating expenses include costs that are fixed in nature, costs that follow, to varying degrees, changes in transaction volumes and revenues (variable costs) and costs that fluctuate independently of revenues (independent costs). Costs that are primarily fixed in nature include rent and other occupancy expenses, equipment rental, insurance, repairs and maintenance, technology costs, telecommunications and title plant expenses.
Other operating expenses include costs that are primarily fixed in nature, costs that follow, to varying degrees, changes in transaction volumes and revenues (variable costs) and costs that fluctuate independently of revenues (independent costs). Costs that are primarily fixed in nature include rent and other occupancy expenses, equipment rental, insurance, repairs and maintenance, technology costs, telecommunications and title plant expenses.
Cash flows. As the parent company conducts no operations apart from its wholly-owned subsidiaries, the discussion below focuses on consolidated cash flows.
As the parent company conducts no operations apart from its wholly-owned subsidiaries, the discussion below focuses on consolidated cash flows.
However, to the extent that these funds are not sufficient, we may be required to borrow funds on terms less favorable than we currently have or seek funding from the equity market, which may not be successful or may be on terms that are dilutive to existing stockholders. Other comprehensive (loss) income.
However, to the extent that these funds are not sufficient, we may be required to borrow funds on terms less favorable than we currently have or seek funding from the equity market, which may not be successful or may be on terms that are dilutive to existing stockholders. Other comprehensive income (loss).
Unrealized gains and losses on available-for-sale securities investments and changes in foreign currency exchange rates are reported net of deferred taxes in accumulated other comprehensive (loss) income, a component of stockholders’ equity, until realized. Refer to Note 1-H and Note 19 to our audited consolidated financial statements for details.
Unrealized gains and losses on available-for-sale securities investments and changes in foreign currency exchange rates are reported net of deferred taxes in accumulated other comprehensive income (loss), a component of stockholders’ equity, until realized. Refer to Note 1-H and Note 19 to our audited consolidated financial statements for details.
The principal factors that contribute to changes in our operating revenues include: • mortgage interest rates; • availability of mortgage loans; • number and average value of mortgage loan originations; • ability of potential purchasers to qualify for loans; • inventory of existing homes available for sale; • ratio of purchase transactions compared with refinance transactions; • ratio of closed orders to open orders; • home prices; • consumer confidence, including employment trends; • demand by buyers; • premium rates; • foreign currency exchange rates; • market share; • ability to attract and retain highly productive sales associates; • independent agency remittance rates; • opening and integration of new offices and acquisitions; 20 • office closures; • number and value of commercial transactions, which typically yield higher premiums; • government or regulatory initiatives, including tax incentives and the implementation of the integrated disclosure requirements; • acquisitions or divestitures of businesses; • volume of distressed property transactions; • seasonality and/or weather; and • outbreaks of diseases and related quarantine orders and restrictions on travel, trade and business operations.
The principal factors that contribute to changes in our operating revenues include: • interest rates; • availability of mortgage loans; • number and average value of mortgage loan originations; • ability of potential purchasers to qualify for loans; • inventory of existing homes available for sale; • ratio of purchase transactions compared with refinance transactions; • ratio of closed orders to open orders; • home prices; • consumer confidence, including employment trends; • demand by buyers; • premium rates; • foreign currency exchange rates; • market share; • ability to attract and retain highly productive sales associates; • independent agency remittance rates; • opening and integration of new offices and acquisitions; • office closures; • number and value of commercial transactions, which typically yield higher premiums; • government or regulatory initiatives, including tax incentives and the implementation of the integrated disclosure requirements; • acquisitions or divestitures of businesses; • volume of distressed property transactions; • seasonality and/or weather; and • outbreaks of diseases and related quarantine orders and restrictions on travel, trade and business operations.
Variable costs include appraiser and service expenses related to real estate solutions operations, outside search and valuation fees, attorney fee splits, credit losses (on receivables), copy supplies, delivery fees, postage, premium taxes and title plant maintenance expenses. Independent costs include general supplies, litigation defense, business promotion and marketing and travel.
Variable costs include appraiser and service expenses related to real estate solutions operations, outside search fees, attorney fee splits, credit losses (on receivables), copy supplies, delivery fees, postage, premium taxes and title plant maintenance expenses. Independent costs include general supplies, litigation defense, business promotion and marketing and travel.
Consolidated employee costs increased $25.0 million, or 3%, in 2022 compared to 2021, primarily due to higher salaries and employee benefits driven by 16% higher average employee count, as we integrate our acquisitions, partially offset by reduced incentive compensation, temporary labor and overtime costs resulting from lower operating results and volumes during 2022.
Consolidated employee costs increased $25.0 million, or 3%, in 2022 compared to 2021, primarily due to higher salaries and employee benefits driven by 16% higher average employee count, as we integrated our acquisitions, partially offset by reduced incentive compensation, temporary labor and overtime costs resulting from lower operating results and volumes during 2022.
Guaranty may also, subject to certain limitations, provide funds to its subsidiaries (whose operations consist principally of field title offices and real estate solutions operations) for their operating and debt service needs. 25 We maintain investments in accordance with certain statutory requirements for the funding of statutory premium reserves.
Guaranty may also, subject to certain limitations, provide funds to its subsidiaries (whose operations consist principally of field title offices and real estate solutions operations) for their operating and debt service needs. 27 We maintain investments in accordance with certain statutory requirements for the funding of statutory premium reserves.
A substantial majority of our consolidated cash and investments as of December 31, 2022 was held by Guaranty and its subsidiaries. The use and investment of these funds, dividends to the parent company, and cash transfers between Guaranty and its subsidiaries and the parent company are subject to certain legal and regulatory restrictions.
A substantial majority of our consolidated cash and investments as of December 31, 2023 was held by Guaranty and its subsidiaries. The use and investment of these funds, dividends to the parent company, and cash transfers between Guaranty and its subsidiaries and the parent company are subject to certain legal and regulatory restrictions.
As of December 31, 2022 and 2021, our reserve balance was above the actuarial midpoint of total estimated policy loss reserves. Refer to Note 10 (Estimated title losses) to our audited consolidated financial statements for details. Depreciation and amortization .
As of December 31, 2023 and 2022, our reserve balance was above the actuarial midpoint of total estimated policy loss reserves. Refer to Note 10 (Estimated title losses) to our audited consolidated financial statements for details. Depreciation and amortization .
As of December 31, 2022, our total debt-to-equity and debt-to-capitalization ratios, excluding short-term loan agreements in connection with our Section 1031 tax-deferred property exchange (Section 1031) business, were approximately 32% and 25%, respectively.
As of December 31, 2023, our total debt-to-equity and debt-to-capitalization ratios, excluding short-term loan agreements in connection with our Section 1031 tax-deferred property exchange (Section 1031) business, were approximately 32% and 25%, respectively.
These risks and uncertainties include, among other things, the following: • the volatility of economic conditions; • adverse changes in the level of real estate activity; • changes in mortgage interest rates, existing and new home sales, and availability of mortgage financing; • our ability to respond to and implement technology changes, including the completion of the implementation of our enterprise systems; • our ability to prevent and mitigate cyber risks; • the impact of unanticipated title losses or the need to strengthen our policy loss reserves; • any effect of title losses on our cash flows and financial condition; • the ability to attract and retain highly productive sales associates; • the impact of vetting our agency operations for quality and profitability; • independent agency remittance rates; • changes to the participants in the secondary mortgage market and the rate of refinancing that affects the demand for title insurance products; 28 • regulatory non-compliance, fraud or defalcations by our title insurance agencies or employees; • our ability to timely and cost-effectively respond to significant industry changes and introduce new products and services; • our ability to realize anticipated benefits of our previous acquisitions; • the outcome of pending litigation; • the impact of changes in governmental and insurance regulations, including any future reductions in the pricing of title insurance products and services; • our dependence on our operating subsidiaries as a source of cash flow; • our ability to access the equity and debt financing markets when and if needed; • effects of seasonality and weather; and • our ability to respond to the actions of our competitors.
These risks and uncertainties include, among other things, the following: • the volatility of economic conditions; • adverse changes in the level of real estate activity; • changes in mortgage interest rates, existing and new home sales, and availability of mortgage financing; • our ability to respond to and implement technology changes, including the completion of the implementation of our enterprise systems; • our ability to prevent and mitigate cyber risks; • the impact of unanticipated title losses or the need to strengthen our policy loss reserves; • any effect of title losses on our cash flows and financial condition; • the ability to attract and retain highly productive sales associates; • the impact of vetting our agency operations for quality and profitability; • independent agency remittance rates; • changes to the participants in the secondary mortgage market and the rate of refinancing that affects the demand for title insurance products; 30 • regulatory non-compliance, fraud or defalcations by our title insurance agencies or employees; • our ability to timely and cost-effectively respond to significant industry changes and introduce new products and services; • our ability to realize anticipated benefits of our previous acquisitions; • the outcome of pending litigation; • our ability to manage risks associated with potential cybersecurity or other privacy or data security breaches; • the impact of changes in governmental and insurance regulations, including any future reductions in the pricing of title insurance products and services; • our dependence on our operating subsidiaries as a source of cash flow; • our ability to access the equity and debt financing markets when and if needed; • effects of seasonality and weather; and • our ability to respond to the actions of our competitors.
Based on historical payment patterns, 87% of the outstanding loss reserves are paid out within eight years. As a result, the estimate of the ultimate amount to be paid on any claim may be modified over that time period.
Based on historical payment patterns, approximately 86% of the outstanding loss reserves are paid out within eight years. As a result, the estimate of the ultimate amount to be paid on any claim may be modified over that time period.
Refer to Note 9 (Notes payable) and Note 14 (Leases) to our audited consolidated financial statements for details on the unsecured senior notes and other notes payable, and operating leases, respectively. Refer to the Note 10 (Estimated title losses) to our audited consolidated financial statements and the Title losses section under Results of Operations for details on title losses.
Refer to Note 9 (Notes payable) and Note 14 (Leases) to our audited consolidated financial statements for details on the unsecured senior notes and operating leases, respectively. Refer to the Note 10 (Estimated title losses) to our audited consolidated financial statements and the Title losses section under Results of Operations for details on title losses. Cash flows.
Also in 2022, we recorded foreign currency translation losses which increased our other comprehensive loss by $14.9 million, net of taxes, which was primarily driven by the depreciation in value of the Canadian dollar and British pound against the U.S. dollar.
Also in 2022, we recorded foreign currency translation losses which increased our other comprehensive loss by $14.9 million, net of taxes, which was primarily driven by the depreciation in value of the Canadian dollar and British pound against the U.S. dollar. Off-balance sheet arrangements.
Retention by agencies. Amo unts retained by title agencies are based on agreements between agencies and our title underwriters. Amounts retained by independent agencies, as a percentage of revenues generated by them, averaged 82.4%, 82.2% and 82.1% during the three years ended December 31, 2022.
Retention by agencies. Amo unts retained by title agencies are based on agreements between agencies and our title underwriters. Amounts retained by independent agencies, as a percentage of revenues generated by them, averaged 82.5%, 82.4% and 82.2% during the three years ended December 31, 2023.
The Texas Department of Insurance (TDI) must be notified of any dividend declared, and any dividend in excess of the greater of the statutory net operating income or 20% of surplus (which was approximately $158.1 million as of December 31, 2022) would be, by regulation, considered extraordinary and subject to pre-approval by the TDI (see Note 3 to our audited consolidated financial statements for details).
The Texas Department of Insurance (TDI) must be notified of any dividend declared, and any dividend in excess of the greater of the statutory net operating income or 20% of surplus (which was approximately $168.7 million as of December 31, 2023) would be, by regulation, considered extraordinary and subject to pre-approval by the TDI (see Note 3 to our audited consolidated financial statements for details).
Cash held at the parent company and its unregulated subsidiaries (which totaled $56.8 million at December 31, 2022) is available for funding the parent company's operating expenses, interest payments on debt and dividend payments to common stockholders. The parent company also receives distributions from Guaranty, its regulated title insurance underwriter, to meet cash requirements for acquisitions and other strategic investments.
Cash held at the parent company and its unregulated subsidiaries (which totaled $30.6 million at December 31, 2023) is available for funding the parent company's operating expenses, interest payments on debt and dividend payments to common stockholders. The parent company also receives distributions from Guaranty, its regulated title insurance underwriter, to meet cash requirements for acquisitions and other strategic investments.
Cash used and provided by investing activities is primarily driven by proceeds from matured and sold investments, purchases of investments, capital expenditures and acquisition of title offices and other businesses.
Cash used and provided by investing activities is primarily driven by proceeds from matured and sold investments, purchases of investments, capital expenditures and acquisition of businesses.
Statutory premium reserves are required to be fully funded and invested in high-quality securities and short-term investments. Statutory reserve funds are not available for current claims payments, which must be funded from current operating cash flow. Included in investments in debt and equity securities are statutory reserve funds of approximately $544.0 million at December 31, 2022.
Statutory premium reserves are required to be fully funded and invested in high-quality securities and short-term investments. Statutory reserve funds are not available for current claims payments, which must be funded from current operating cash flow. Included in investments in debt and equity securities are statutory reserve funds of approximately $527.4 million at December 31, 2023.
LIQUIDITY AND CAPITAL RESOURCES Our liquidity and capital resources reflect our ability to generate cash flow to meet our obligations to shareholders, customers (payments to satisfy claims on title policies), vendors, employees, lenders and others. As of December 31, 2022, our total cash and investments, including amounts reserved pursuant to statutory requirements, aggregated $982.8 million.
LIQUIDITY AND CAPITAL RESOURCES Our liquidity and capital resources reflect our ability to generate cash flow to meet our obligations to shareholders, customers (payments to satisfy claims on title policies), vendors, employees, lenders and others. As of December 31, 2023, our total cash and investments, including amounts reserved pursuant to statutory requirements, aggregated $952.3 million.
We used $47.9 million, $39.8 million and $15.0 million of cash for purchases of property and equipment during 2022, 2021 and 2020, respectively, while we generated cash proceeds of $10.7 million in 2021 primarily from the sale of our Colorado buildings.
We used $37.8 million, $47.9 million and $39.8 million of cash for purchases of property and equipment during 2023, 2022 and 2021, respectively, while we generated cash proceeds of $10.7 million in 2021 primarily from the sale of our Colorado buildings.
During 2022, 2021 and 2020, payments on notes payable of $74.3 million, $165.0 million and $23.8 million, respectively, and notes payable additions of $39.5 million, $201.4 million and $16.5 million, respectively, were related to our Section 1031 business, which had an outstanding balance of $2.3 million at December 31, 2022.
During 2023, 2022 and 2021, payments on notes payable of $5.7 million, $74.3 million and $165.0 million, respectively, and notes payable additions of $3.5 million, $39.5 million and $201.4 million, respectively, were related to our Section 1031 business, which had an outstanding balance of $0.2 million at December 31, 2023.
Our primary foreign currencies are the Canadian dollar and British pound, and, relative to the U.S. dollar, the value of the Canadian dollar and British pound generally declined during 2022 and 2021, while both foreign currencies appreciated during 2020. *********** 27 We believe we have sufficient liquidity and capital resources to meet the cash needs of our ongoing operations, including in the current economic and real estate environment created by the increasing mortgage interest and inflation rates.
Our primary foreign currencies are the Canadian dollar and British pound, and, relative to the U.S. dollar, the value of the Canadian dollar and British pound generally appreciated in 2023 and declined during 2022 and 2021. *********** 29 We believe we have sufficient liquidity and capital resources to meet the cash needs of our ongoing operations, including consideration of the current economic and real estate environment created by the increasing mortgage interest rates.
Claims payments made on large title claims, net of insurance recoveries, during 2022, 2021 and 2020 were $18.3 million, $2.8 million and $8.7 million, respectively. Our liability for estimated title losses as of December 31, 2022 and 2021 comprises both known claims and our IBNR. Known claims reserves are reserves related to actual losses reported to us.
Claims payments made on large title claims, net of insurance recoveries, during 2023, 2022 and 2021 were $26.3 million, $23.1 million and $2.8 million, respectively. Our liability for estimated title losses as of December 31, 2023 and 2022 comprises both known claims and our IBNR. Known claims reserves are reserves related to actual losses reported to us.
In addition, included within cash and cash equivalents are statutory reserve funds of approximately $8.6 million at December 31, 2022. Although these cash statutory reserve funds are not restricted or segregated in depository accounts, they are required to be held pursuant to state statutes.
In addition, included within cash and cash equivalents are statutory reserve funds of approximately $10.0 million at December 31, 2023. Although these cash statutory reserve funds are not restricted or segregated in depository accounts, they are required to be held pursuant to state statutes.
The effect of changes in foreign currency rates on the consolidated statements of cash flows was a net (decrease) increase in cash and cash equivalents of ($5.5 million) $(2.2 million) and $3.3 million in 2022, 2021 and 2020, respectively.
The effect of changes in foreign currency rates on the consolidated statements of cash flows was a net increase (decrease) in cash and cash equivalents of $1.0 million, ($5.5 million) and $(2.2 million) in 2023, 2022 and 2021, respectively.
During 2021, we had the following debt transactions related to the parent company (refer to Note 9 to our audited consolidated financial statements for details of our debt transactions): • During the first and third quarters of 2021, we drew a total of $175.0 million on our previous line of credit facility. • In October 2021, we entered into an unsecured credit agreement which included a new $200.0 million line of credit facility and a $400.0 million short-term loan facility.
During 2021, we had the following debt transactions related to the parent company: • During the first and third quarters of 2021, we drew a total of $175.0 million on our previous line of credit facility. • In October 2021, we entered into an unsecured credit agreement which included a new $200.0 million line of credit facility and a $400.0 million short-term loan facility.
The amount of the reserve represents the aggregate, non-discounted future payments (net of recoveries) that we expect to incur on policy and escrow losses and in costs to settle claims. 24 Total title policy loss reserve balances at December 31 were as follows: 2022 2021 (in $ millions) Known claims 87.3 75.9 IBNR 462.1 473.7 Total estimated title losses 549.4 549.6 The actual timing of estimated title loss payments may vary since claims, by their nature, are complex and paid over long periods of time.
The amount of the reserve represents the aggregate, non-discounted future payments (net of recoveries) that we expect to incur on policy and escrow losses and in costs to settle claims. 26 Total title policy loss reserve balances at December 31 were as follows: 2023 2022 (in $ millions) Known claims 70.2 87.3 IBNR 458.1 462.1 Total estimated title losses 528.3 549.4 The actual timing of estimated title loss payments may vary since claims, by their nature, are complex and paid over long periods of time.
During 2022, 2021 and 2020, total proceeds from securities investments sold and matured were $103.8 million, $143.8 million and $96.0 million, respectively; while cash used for purchases of securities investments was $207.5 million, $143.9 million and $118.3 million, respectively. During 2021, we also invested $16.1 million in equity method investments in title offices.
During 2023, 2022 and 2021, total proceeds from securities investments sold and matured were $132.2 million, $103.8 million and $143.8 million, respectively; while cash used for purchases of securities investments was $78.0 million, $207.5 million and $143.9 million, respectively. During 2021, we also invested $16.1 million in equity method investments in title offices.
The following table shows employee costs and other operating expenses as a percentage of operating revenues for each of the title and real estate solutions segments for the years ended December 31: Employee Costs Other Operating Expenses 2022 2021 2020 2022 2021 2020 Title 27.1 % 24.5 % 26.8 % 14.8 % 13.0 % 13.5 % Real estate solutions 17.0 % 13.3 % 16.4 % 68.8 % 78.5 % 81.9 % Employee costs.
The following table shows employee costs and other operating expenses as a percentage of operating revenues for each of the title and real estate solutions segments for the years ended December 31: Employee Costs Other Operating Expenses 2023 2022 2021 2023 2022 2021 Title 33.3 % 27.1 % 24.5 % 16.4 % 14.8 % 13.0 % Real estate solutions 18.7 % 17.0 % 13.3 % 68.2 % 68.8 % 78.5 % Employee costs.
Refer to Note 6 to our audited consolidated financial statements for additional details. Net realized and unrealized gains. Refer to Note 6 to our audited consolidated financial statements for details. Expenses. Our employee costs and certain other operating expenses are sensitive to inflation.
Refer to Note 6 to our audited consolidated financial statements for details. Expenses. Our employee costs and certain other operating expenses are sensitive to inflation.
As of December 31, 2022, our known claims reserve totaled $87.3 million and our estimate of claims that may be reported in the future, under U.S. generally accepted accounting principles, totaled $462.1 million. In addition to this, we had cash and investments (excluding equity method investments) of $198.8 million which are available for underwriter operations, including claims payments.
As of December 31, 2023, our known claims reserve totaled $70.2 million and our estimate of claims that may be reported in the future, under U.S. generally accepted accounting principles, totaled $458.1 million. In addition to this, we had cash and investments (excluding equity method investments) of $339.2 million which are available for underwriter operations, including claims payments.
We used $142.9 million, $600.0 million and $200.0 million of cash during 2022, 2021 and 2020, respectively, for acquisitions of various title and real estate solutions businesses, consistent with our strategy of increasing scale, growth in key markets and broader technology and service offerings.
We used $25.1 million, $142.9 million and $600.0 million of cash during 2023, 2022 and 2021, respectively, for acquisitions of various title and real estate solutions businesses, related to our strategy of increasing scale, growth in key markets and broader technology and service offerings.
We maintain investment in capital expenditures at a level that enables us to implement technologies for increasing our operational and back-office efficiencies and pursuing market growth. Financing activities and capital resources. Total debt and stockholders’ equity were $447.0 million and $1.4 billion, respectively, as of December 31, 2022.
We maintain investment in capital expenditures at a level that enables us to implement technologies for increasing our operational and back-office efficiencies and to pursue growth in key markets. Financing activities and capital resources. Total debt and stockholders’ equity were $445.3 million and $1.4 billion, respectively, as of December 31, 2023.
Our plans to improve margins include additional automation of manual processes, and further consolidation of our various systems and production operations. We continue to invest in the technology necessary to accomplish these goals. 26 Investing activities.
Our plans to improve margins include additional automation of manual processes, further consolidation of our various systems and production operations, and full integration of acquisitions. We are investing in the technology necessary to accomplish these goals. 28 Investing activities.
Refer to the consolidated statements of cash flows in the audited consolidated financial statements. 2022 2021 2020 (in $ millions) Net cash provided by operating activities 191.9 390.3 275.8 Net cash used by investing activities (300.7) (645.3) (231.4) Net cash provided (used) by financing activities (123.2) 310.4 54.3 Operating activities.
Refer to the consolidated statements of cash flows in the audited consolidated financial statements. 2023 2022 2021 (in $ millions) Net cash provided by operating activities 83.0 191.9 390.3 Net cash used by investing activities (30.0) (300.7) (645.3) Net cash provided (used) by financing activities (69.1) (123.2) 310.4 Operating activities.
Our second and third quarters are typically the most active as the summer is the traditional home buying season, and while commercial transaction closings are skewed to the end of the year, individually large commercial transactions can occur any time of year. On average, refinance title premium rates are 60% of the premium rates for a similarly priced sale transaction.
Our second and third quarters are typically the most active as the summer is the traditional home buying season, and while commercial transaction closings are skewed to the end of the year, individually large commercial transactions can occur any time of year.
An analysis of expenses is shown below: Year Ended December 31 Change* % Change 2022 2021 2020 2022 vs 2021 2021 vs 2020 2022 vs 2021 2021 vs 2020 (in $ millions) (in $ millions) Amounts retained by independent agencies 1,208.3 1,300.4 944.5 (92.1) 355.9 (7) % 38 % As a % of agency revenues 82.4 % 82.2 % 82.1 % Employee costs 802.0 777.0 613.2 25.0 163.8 3 % 27 % As a % of operating revenues 26.3 % 23.8 % 27.0 % Other operating expenses 648.0 626.8 375.2 21.2 251.6 3 % 67 % As a % of operating revenues 21.3 % 19.2 % 16.5 % Title losses and related claims 102.7 126.2 115.2 (23.5) 11.0 (19) % 10 % As a % of title revenues 3.8 % 4.2 % 5.3 % *Amounts change may not add due to rounding.
An analysis of expenses is shown below: Year Ended December 31 Change* % Change 2023 2022 2021 2023 vs 2022 2022 vs 2021 2023 vs 2022 2022 vs 2021 (in $ millions) (in $ millions) Amounts retained by independent agencies 813.5 1,208.3 1,300.4 (394.8) (92.1) (33) % (7) % As a % of agency revenues 82.5 % 82.4 % 82.2 % Employee costs 712.8 802.0 777.0 (89.2) 25.0 (11) % 3 % As a % of operating revenues 32.2 % 26.3 % 23.8 % Other operating expenses 507.7 648.0 626.8 (140.3) 21.2 (22) % 3 % As a % of operating revenues 22.9 % 21.3 % 19.2 % Title losses and related claims 80.3 102.7 126.2 (22.5) (23.5) (22) % (19) % As a % of title revenues 4.1 % 3.8 % 4.2 % *Amounts change may not add due to rounding.
Guaranty paid dividends to its parent of $150.0 million and $293.9 million (including an extraordinary dividend of $135.0 million) during 2022 and 2021, respectively. Contractual obligations. Our material contractual obligations at December 31, 2022 are composed primarily of our unsecured senior notes (and the related semi-annual interest payments), other notes payable, operating leases, and reserves for estimated title losses.
Guaranty paid no dividends to its parent during 2023, while it paid $150.0 million during 2022. Contractual obligations. Our material contractual obligations at December 31, 2023 are composed primarily of our unsecured senior notes (and the related semi-annual interest payments), operating leases, and reserves for estimated title losses.
Of our total cash and investments at December 31, 2022, $594.9 million ($310.4 million, net of statutory reserves) was held in the United States (U.S.) and the rest internationally, principally in Canada.
Of our total cash and investments at December 31, 2023, $531.0 million ($283.3 million, net of statutory reserves) was held in the United States (U.S.) and the rest internationally, principally in Canada.
Net cash provided by operations in 2022 decreased by $198.4 million from 2021, primarily due to the lower net income and higher payments related to claims and interest on debt in 2022.
Net cash provided by operations in 2023 declined by $108.8 million compared to 2022, primarily due to the lower net income and higher payments on claims, while net cash provided by operations in 2022 decreased by $198.4 million compared to the prior year, primarily due to the lower net income and higher payments related to claims and interest on debt in 2022.
As a result of changes in gross agency revenues, net agency revenues (which are net of agency retention) decreased $24.3 million, or 9%, in 2022 and increased $75.7 million, or 37%, in 2021, compared to respective prior periods. Refer further to the "Retention by agencies" discussion under Expenses below. Title revenues by geographic location.
In line with changes in gross agency revenues, our net agency revenues (which are net of agency retention) decreased $85.5 million, or 33%, and $24.3 million, or 9%, in 2023 and 2022, respectively, compared to prior periods. Refer further to the "Retention by agencies" discussion under Expenses below. Title revenues by geographic location.
Employee costs in the real estate solutions segment increased $15.9 million, or 46%, and $20.0 million, or 77%, in 2022 and 2021, respectively, compared to corresponding prior years, primarily due to higher salaries and employee benefits resulting from acquisitions. Other operating expenses.
Employee costs in 2022 for the title and real estate solutions segments increased $7.4 million, or 1%, and $15.9 million, or 46%, respectively, compared to 2021, primarily due to higher salaries and employee benefits from acquisitions. 25 Other operating expenses.
The approximate amounts and percentages of consolidated title operating revenues for the last three years ended December 31, 2021 were as follows: Year Ended December 31 Percentages 2022 2021 2020 2022 2021 2020 (in $ millions) Texas 448 469 359 17 % 16 % 16 % New York 284 263 187 10 % 9 % 9 % International 176 198 134 6 % 7 % 6 % Florida 135 150 102 5 % 5 % 5 % California 133 192 163 5 % 6 % 7 % All others 1,537 1,733 1,244 57 % 57 % 57 % 2,713 3,005 2,189 100 % 100 % 100 % Real estate solutions and other revenues.
The approximate amounts and percentages of consolidated title operating revenues for the last three years ended December 31, 2023 were as follows: Year Ended December 31 Percentages 2023 2022 2021 2023 2022 2021 (in $ millions) Texas 305 448 469 16 % 17 % 16 % New York 195 284 263 10 % 10 % 9 % International 131 176 198 7 % 7 % 7 % Ohio 96 105 92 5 % 4 % 3 % California 89 133 192 5 % 5 % 6 % Florida 85 135 150 4 % 5 % 5 % All others 1,048 1,432 1,610 53 % 52 % 54 % 1,949 2,713 2,974 100 % 100 % 100 % Real estate solutions and other revenues.
Real estate solutions and other revenues are comprised of revenues generated by our real estate solutions operations and, for the fourth quarter 2021 and first four months of 2022, by a real estate brokerage company which we sold in 2022.
Real estate solutions and other revenues are primarily comprised of revenues generated by our real estate solutions operations. These revenues also included revenues generated by a real estate brokerage company which we operated from the fourth quarter 2021 to the mid-second quarter 2022 before being sold in 2022.
Total claims payments in 2022 increased $21.6 million, or 30%, compared to 2021, primarily as a result of increased payments on large claims, while claims payments in 2021 decreased $10.5 million, or 12.8%, compared to the prior year, due to lower payments on large and non-large claims.
Total claims payments in 2023 increased $11.2 million, or 12%, compared to 2022, primarily due to increase in payments for non-large claims related to prior policy years, while total claims in 2022 increased $21.6 million, or 30%, compared to 2021, primarily as a result of increased payments on large claims.
Title losses in 2022 decreased $23.5 million, or 19%, compared to the prior year, primarily due to lower title premiums and overall favorable claims experience in 2022. Title losses in 2021 increased $11.0 million, or 10%, compared to the prior year, primarily due to increased title premiums, partially offset by favorable claims experience.
Title losses in 2022 decreased $23.5 million, or 19%, compared to the prior year, primarily due to lower title premiums and overall favorable claims experience in 2022. Title losses paid were $104.3 million, $93.1 million and $71.5 million in 2022, 2021 and 2020, respectively.
Also in 2021, we recorded foreign currency translation losses which increased our other comprehensive loss by $0.7 million, net of taxes, which was primarily driven by the depreciation in value of the British pound against the U.S. dollar in 2021. Off-balance sheet arrangements.
Also in 2023, we recorded foreign currency translation gains which increased our other comprehensive income by $5.3 million, net of taxes, which was primarily driven by the appreciation in value of the Canadian dollar and British pound against the U.S. dollar.
The higher other operating expenses ratios in 2022 and 2021 were primarily influenced by the increased size of our real estate solutions operations which typically have higher other operating expenses.
Total other operating expenses, as a percentage of total operating revenues (other operating expenses ratio), were 22.9%, 21.3% and 19.2% during 2023, 2022 and 2021, respectively, with the higher other operating expenses ratios in 2023 and 2022 primarily driven by lower operating revenues and the increased size of our real estate solutions operations which typically have higher other operating expenses.
Direct title revenue information is presented below: Year Ended December 31 Change Percent Change 2022 2021 2020 2022 vs 2021 2021 vs 2020 2022 vs 2021 2021 vs 2020 (in $ millions) (in $ millions) Non-commercial Domestic 830.5 960.1 743.7 (129.6) 216.4 (13) % 29 % International 130.5 157.1 106.1 (26.6) 51.0 (17) % 48 % 961.0 1,117.2 849.8 (156.2) 267.4 (14) % 31 % Commercial: Domestic 251.3 242.3 166.7 9.0 75.6 4 % 45 % International 34.0 31.4 21.4 2.6 10.0 8 % 47 % 285.3 273.7 188.1 11.6 85.6 4 % 46 % Total direct title revenues 1,246.3 1,390.9 1,037.9 (144.6) 353.0 (10) % 34 % Direct title revenues declined 10% in 2022 compared to 2021 primarily due to lower non-commercial revenues driven by lower residential transactions, partially offset by increased commercial revenues.
Direct title revenue information is presented below: Year Ended December 31 Change Percent Change 2023 2022 2021 2023 vs 2022 2022 vs 2021 2023 vs 2022 2022 vs 2021 (in $ millions) (in $ millions) Non-commercial Domestic 656.3 830.5 960.1 (174.2) (129.6) (21) % (13) % International 98.1 130.5 157.1 (32.4) (26.6) (25) % (17) % 754.4 961.0 1,117.2 (206.6) (156.2) (21) % (14) % Commercial: Domestic 182.2 251.3 242.3 (69.1) 9.0 (27) % 4 % International 26.1 34.0 31.4 (7.9) 2.6 (23) % 8 % 208.3 285.3 273.7 (77.0) 11.6 (27) % 4 % Total direct title revenues 962.7 1,246.3 1,390.9 (283.6) (144.6) (23) % (10) % Direct title revenues in 2023 decreased 23% compared to 2022, primarily due to reduced transaction volumes driven by the elevated interest rate market environment.
Net cash provided by operations improved by $114.5 million in 2021 compared to 2020, primarily as a result of the higher net income and lower claims payments in 2021. Although our business is labor intensive, we are focused on a cost-effective, scalable business model which includes utilization of technology, centralized back and middle office functions and business process outsourcing.
Although our business is labor intensive, we are focused on a cost-effective, scalable business model which includes utilization of technology, centralized back and middle office functions and business process outsourcing.
Our effective tax rates for 2022, 2021 and 2020 were 23.9%, 22.5% and 24.0%, respectively, based on income before taxes (after deducting noncontrolling interests) of $213.2 million, $417.2 million and $203.7 million, respectively. Refer to Note 7 to our audited consolidated financial statements for details on the effective tax rates and income tax accounts.
Acquisition intangible amortization expenses in 2023, 2022 and 2021 were $34.6 million, $33.0 million and $19.0 million, respectively. Income taxes. Our effective tax rates for 2023, 2022 and 2021 were 33.4%, 23.9% and 22.5%, respectively, based on income before taxes (after deducting noncontrolling interests) of $45.7 million, $213.2 million and $417.2 million, respectively.
Excluding the real estate brokerage company, real estate solutions revenues improved $37.0 million, or 14%, and $177.1 million, or 214%, during 2022 and 2021, respectively, compared to corresponding prior periods, primarily due to revenues generated by acquisitions. 22 Investment income.
Excluding the real estate brokerage company, real estate solutions revenues decreased $33.1 million, or 11%, in 2023 compared to 2022, primarily due to the slow market activity influenced by higher interest rates, while these revenues improved $37.0 million, or 14%, in 2022 compared to 2021, primarily due to revenues generated by acquisitions. Investment income.
As an overall guideline, a 5% change in median home prices results in an approximately 3.7% change in title premiums. Home price changes may override the seasonal nature of the title insurance business. Historically, our first quarter is the least active in terms of title insurance revenues as home buying is generally depressed during winter months.
Historically, our first quarter is the least active in terms of title insurance revenues as home buying is generally depressed during winter months.
As of December 31, 2022, the outstanding balance of our Senior Notes was $444.6 million, while we have an unused $197.5 million borrowing capacity on our existing line of credit facility. During 2022, we paid dividends of $1.65 per common share, compared to $1.365 and $1.20 per common share paid during 2021 and 2020, respectively.
As of December 31, 2023, the outstanding balance of our Senior Notes was $445.1 million, while we have an unused $197.5 million borrowing capacity on our existing line of credit facility (refer to Note 9 to our audited consolidated financial statements for details).
The title loss ratio in any given year can be significantly influenced by changes in new large claims incurred, escrow losses and adjustments to reserves for existing large claims. We continue to manage and resolve large claims prudently and in keeping with our commitments to our policyholders.
Title losses. Provisions for title losses, as a percentage of title operating revenues, were 4.1%, 3.8% and 4.2% in 2023, 2022 and 2021, respectively. The title loss ratio in any given year can be significantly influenced by changes in new large claims incurred, escrow losses and adjustments to reserves for existing large claims.
Investment income improved $5.6 million, or 33%, due to higher interest income driven by increased interest rates and higher dividend income from investments in 2022 compared to 2021. Investment income in 2021 decreased $1.8 million, or 9%, primarily due to reduced interest income on investments resulting from the lower interest rates environment compared to 2020.
Investment income in 2022 improved $5.6 million, or 33%, due to higher interest income driven by increased interest rates and higher dividend income from investments in 2022 compared to 2021. Refer to Note 6 to our audited consolidated financial statements for additional details. 24 Net realized and unrealized gains.
Consolidated employee costs increased $163.8 million, or 27%, in 2021 compared to 2020, primarily due to increased salaries and employee benefits on a 20% higher average employee count driven by acquisitions, higher incentive compensation on improved overall operating results, and increased temporary labor and overtime costs on increased transaction volumes.
Consolidated employee costs in 2023 decreased $89.2 million, or 11%, compared to 2022, primarily driven by lower salaries and benefits expenses, temporary labor and overtime costs, and incentive compensation resulting from lower average employee count and transaction volumes in 2023.
Total international revenues decreased $24.1 million, or 13%, primarily due to lower transaction volumes in our Canadian operations and overall weaker average foreign currency exchange rates against the U.S. dollar in 2022 compared to the prior year. 21 Direct title revenues in 2021 grew 34% compared to the prior year, as a result of overall revenue improvements in both non-commercial and commercial operations.
Total international revenues decreased $40.3 million, or 24%, in 2023 primarily due to lower transaction volumes in our Canadian and United Kingdom operations compared to the prior year. Direct title revenues declined 10% in 2022 compared to 2021 primarily due to lower non-commercial revenues driven by lower residential transactions, partially offset by increased commercial revenues.
In 2021, net unrealized investment losses of $16.1 million, net of taxes, which increased our other comprehensive loss, were primarily related to decreases in the fair values of our corporate and foreign bond securities, primarily resulting from higher interest rates. The five-year U.S. treasury yield applicable on our investments increased approximately 90 basis points in 2021 versus 2020.
In 2023, net unrealized investment gains of $10.9 million, net of taxes, which increased our other comprehensive income, were primarily related to net increases in the fair values of our corporate and foreign bond securities investments, primarily influenced by inflation improvements and expected government actions to lower interest rates.
Depreciation and amortization expense increased $20.8 million, or 57%, and $17.2 million, or 89%, in 2022 and 2021, respectively, compared to corresponding prior years, primarily due to acquisitions' intangible asset amortization, which totaled $33.0 million and $19.0 million, respectively. Income taxes.
Depreciation and amortization expense increased $5.3 million, or 9%, in 2023 compared to 2022, primarily due to increased depreciation expenses related to internal-use technology systems placed into operation starting in late 2022. Depreciation and amortization expense in 2022 increased $20.8 million, or 57%, compared to 2021, primarily due to acquisitions' intangible asset amortization.
In aggregate, we paid total dividends of $44.7 million, $36.6 million and $30.2 million in 2022, 2021 and 2020, respectively. During 2020, we generated net proceeds of approximately $109.0 million from an issuance of new shares of Common Stock, which we used primarily for the acquisition of several title offices. Effect of changes in foreign currency rates.
During 2023, we paid dividends of $1.85 per common share, compared to $1.65 and $1.365 per common share paid during 2022 and 2021, respectively. In aggregate, we paid total dividends of $50.5 million, $44.7 million and $36.6 million in 2023, 2022 and 2021, respectively. Effect of changes in foreign currency rates.
Non-commercial revenues increased in 2021, primarily driven by increased residential transactions and scale compared to 2020. Domestic commercial revenues increased 45% in 2021 compared to 2020, primarily due to improved commercial transaction size and volume. Total purchase and refinancing closed orders improved 12%, while commercial closed orders increased 15% in 2021 compared to the prior year.
Total non-commercial domestic revenues in 2023 declined 21%, primarily due to 20% and 51% lower residential purchase and refinancing transactions, respectively, compared to 2022. Domestic commercial revenues decreased 27% in 2023, primarily driven by 19% lower commercial transactions and smaller transaction sizes compared to 2022.
Our total employee counts at December 31, 2022, 2021 and 2020 were approximately 7,100, 7,400 and 5,800, respectively.
Our total employee counts at December 31, 2023, 2022 and 2021 were approximately 6,800, 7,100 and 7,400, respectively. Average cost per employee for 2023 and 2022 decreased 2% and 10%, respectively, compared to corresponding prior years, primarily due to lower incentive compensation, temporary labor and overtime costs driven by reduced 2023 and 2022 transaction volumes.