Biggest changeResults of Operations The following table is presented in thousands: Year Ended December 31, 2022 2021 2020 (in thousands) Revenue: Connected machines $ 252,563 $ 548,205 $ 416,714 Subscriptions 272,344 205,858 111,337 Accessories and materials 361,389 552,164 430,979 Total revenue 886,296 1,306,227 959,030 Cost of revenue: Connected machines (1) 244,260 484,025 351,898 Subscriptions (1) 26,375 21,961 13,125 Accessories and materials (1) 265,768 342,791 261,633 Total cost of revenue 536,403 848,777 626,656 Gross profit 349,893 457,450 332,374 Operating expenses: Research and development (1) 76,914 79,814 38,930 Sales and marketing (1) 130,379 133,963 63,329 General and administrative (1) 62,647 51,268 29,602 Total operating expenses 269,940 265,045 131,861 Income from operations 79,953 192,405 200,513 Other income (expense), net 2,028 (32) (1,320) Income before provision for income taxes 81,981 192,373 199,193 Provision for income taxes 21,315 51,900 44,615 Net income $ 60,666 $ 140,473 $ 154,578 71 Table of Contents (1) Includes stock-based compensation expense as follows: Year Ended December 31, 2022 2021 2020 (in thousands) Cost of revenue Connected machines $ 288 $ 34 $ 7 Subscriptions 443 219 31 Accessories and materials 199 — — Total cost of revenue 930 253 38 Research and development 17,713 15,782 3,332 Sales and marketing 12,603 13,814 4,794 General and administrative 9,875 8,225 1,320 Total stock-based compensation expense $ 41,121 $ 38,074 $ 9,484 Comparison of the years ended December 31, 2022 and 2021 Revenue Years Ended December 31, Change Change 2022 $ % 2021 $ % 2020 (dollars in thousands) Revenue: Connected machines $ 252,563 $ (295,642) (54) % $ 548,205 $ 131,491 32 % $ 416,714 Subscriptions 272,344 66,486 32 % 205,858 94,521 85 % 111,337 Accessories and materials 361,389 (190,775) (35) % 552,164 121,185 28 % 430,979 Total revenue $ 886,296 $ (419,931) (32) % $ 1,306,227 $ 347,197 36 % $ 959,030 Connected Machines revenue decreased by $295.6 million, or 54%, to $252.6 million for the year ended December 31, 2022 from $548.2 million for the year ended December 31, 2021.
Biggest changeThe only jurisdiction where the top-up tax would be applicable is Switzerland and the estimated tax is not expected to be material. 73 Table of Contents Results of Operations The following table is presented in thousands: Year Ended December 31, 2023 2022 2021 (in thousands) Revenue: Connected machines $ 198,312 $ 252,563 $ 548,205 Subscriptions 303,989 272,344 205,858 Accessories and materials 262,846 361,389 552,164 Total revenue 765,147 886,296 1,306,227 Cost of revenue: Connected machines (1) 172,571 244,260 484,025 Subscriptions (1) 32,346 26,375 21,961 Accessories and materials (1) 216,937 265,768 342,791 Total cost of revenue 421,854 536,403 848,777 Gross profit 343,293 349,893 457,450 Operating expenses: Research and development (1) 65,048 76,914 79,814 Sales and marketing (1) 123,169 130,379 133,963 General and administrative (1) 85,091 62,647 51,268 Total operating expenses 273,308 269,940 265,045 Income from operations 69,985 79,953 192,405 Other income (expense): Interest income 7,976 1,809 181 Interest expense (323) (289) (298) Other income (expense) 2,145 508 85 Other income (expense), net 9,798 2,028 (32) Income before provision for income taxes 79,783 81,981 192,373 Provision for income taxes 26,147 21,315 51,900 Net income $ 53,636 $ 60,666 $ 140,473 (1) Includes stock-based compensation expense as follows: Year Ended December 31, 2023 2022 2021 (in thousands) Cost of revenue Connected machines $ 700 $ 288 $ 34 Subscriptions 926 443 219 Accessories and materials 805 199 — Total cost of revenue 2,431 930 253 Research and development 18,169 17,713 15,782 Sales and marketing 12,740 12,603 13,814 General and administrative 13,986 9,875 8,225 Total stock-based compensation expense $ 47,326 $ 41,121 $ 38,074 74 Table of Contents Comparison of the years ended December 31, 2023 and 2022 Revenue Years Ended December 31, Change Change 2023 $ % 2022 $ % 2021 (in thousands) Revenue: Connected machines $ 198,312 $ (54,251) (21) % $ 252,563 $ (295,642) (54) % $ 548,205 Subscriptions 303,989 31,645 12 % 272,344 66,486 32 % 205,858 Accessories and materials 262,846 (98,543) (27) % 361,389 (190,775) (35) % 552,164 Total revenue $ 765,147 $ (121,149) (14) % $ 886,296 $ (419,931) (32) % $ 1,306,227 Connected Machines revenue decreased by $54.3 million, or 21%, to $198.3 million for the year ended December 31, 2023 from $252.6 million for the year ended December 31, 2022.
We grow with our users as they continue to create on their connected machines, subscribe to Cricut Access and Cricut Access Premium and purchase à la carte items and our accessories and materials repeatedly. The table below is a summary of our Users, Paid Subscribers, Subscription ARPU and Accessories and Materials ARPU since Q1 2020.
We grow with our users as they continue to create on their connected machines, subscribe to Cricut Access and Cricut Access Premium and purchase à la carte items and our accessories and materials repeatedly. The table below is a summary of our Users, Paid Subscribers, Subscription ARPU and Accessories and Materials ARPU since Q1 2021.
We expect our cost of revenue related to Connected Machines as a percentage of revenue to fluctuate in the near term as we continue selling though end of life machines, address global supply chain challenges and continue to invest in the growth of our business and decrease over the long term as we drive greater scale and efficiency in our business.
We expect our cost of revenue related to Connected Machines as a percentage of revenue to fluctuate in the near term as we continue selling through end of life machines, address global supply chain challenges and continue to invest in the growth of our business and decrease over the long term as we drive greater scale and efficiency in our business.
We identify our reportable segments based on the information used by management to monitor performance and make operating decisions. See Note 18 to our audited consolidated financial statements included elsewhere in this filing for additional information regarding our reportable segments.
We identify our reportable segments based on the information used by management to monitor performance and make operating decisions. See Note 19 to our audited consolidated financial statements included elsewhere in this filing for additional information regarding our reportable segments.
The recognition of stock-based compensation for awards with performance based vesting conditions, including our performance-based restricted stock units (“PRSU”) awards, is dependent on whether it is probable that the performance based vesting conditions will be met. As of December 31, 2022, we determined it is not probable that the performance conditions will be met.
The recognition of stock-based compensation for awards with performance based vesting conditions, including our performance-based restricted stock units (“PRSU”) awards, is dependent on whether it is probable that the performance based vesting conditions will be met. As of December 31, 2023, we determined it is not probable that the performance conditions will be met.
Factors Affecting Our Performance Our financial condition and results of operations have been, and will continue to be, affected by a number of factors, including the following: 66 Table of Contents Attracting New Users and Driving Connected Machine Sales Our growth depends in part on our ability to drive continued growth in users and connected machine sales.
Factors Affecting Our Performance Our financial condition and results of operations have been, and will continue to be, affected by a number of factors, including the following: Attracting New Users and Driving Connected Machine Sales Our growth depends in part on our ability to drive continued growth in users and connected machine sales.
Seasonality Historically, we have experienced the highest revenue levels in the fourth quarter of the year, coinciding with the holiday shopping season in the United States. For example, in 2020, 2021 and 2022, our fourth quarter represented 39%, 30% and 32% of total revenue for the year, respectively.
Seasonality Historically, we have experienced the highest revenue levels in the fourth quarter of the year, coinciding with the holiday shopping season in the United States. For example, in 2021, 2022 and 2023, our fourth quarter represented 30%, 32% and 30% of total revenue for the year, respectively.
Our nearly 7.9 million users represent approximately 6% of our total SAM which includes the United States, Canada, and our four leading international markets of Australia, France, Germany and the United Kingdom. We have been able to efficiently acquire new users and drive sales of our products because of the powerful network effects of our community.
Our over 8.9 million users represent approximately 7% of our total SAM which includes the United States, Canada, and our four leading international markets of Australia, France, Germany and the United Kingdom. We have been able to efficiently acquire new users and drive sales of our products because of the powerful network effects of our community.
Overview of Our Business and History At Cricut, our mission is to help people lead creative lives. We have designed and built a creativity platform that enables our engaged and loyal community of nearly 7.9 million users to turn ideas into professional-looking handmade goods.
Overview of Our Business and History At Cricut, our mission is to help people lead creative lives. We have designed and built a creativity platform that enables our engaged and loyal community of over 8.9 million users to turn ideas into professional-looking handmade goods.
While we expect to continue or increase our investments on these items in the future, we cannot be certain they will result in the growth of our number of users or increase engagement with existing users.
While we 69 Table of Contents expect to continue or increase our investments on these items in the future, we cannot be certain they will result in the growth of our number of users or increase engagement with existing users.
Our actual results could differ materially from these forward-looking statements as a result of many factors, including those discussed in the sections titled “Risk Factors” and “Note Regarding Forward-Looking Statements.” A discussion regarding our financial condition and results of operations for the year ended December 31, 2021 compared to the year ended December 31, 2020 can be found in “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in our annual report on Form 10-K filed on March 9, 2022, which is hereby incorporated by reference herein.
Our actual results could differ materially from these forward-looking statements as a result of many factors, including those discussed in the sections titled “Risk Factors” and “Note Regarding Forward-Looking Statements.” A discussion regarding our financial condition and results of operations for the year ended December 31, 2022 compared to the year ended December 31, 2021 can be found in “Management’s Discussion and Analysis of 65 Table of Contents Financial Condition and Results of Operations” in our annual report on Form 10-K filed on March 13, 2023, which is hereby incorporated by reference herein.
Our Business Model Our business model thrives because our products unlock creativity, which then in turn drives the engagement of our users. Our nearly 7.9 million users’ journeys typically begin with the purchase of a connected machine and expand across our family of products as users harness the power of our platform.
Our Business Model Our business model thrives because our products unlock creativity, which then in turn drives the engagement of our users. Our over 8.9 million users’ journeys typically begin with the purchase of a connected machine and expand across our family of products as users harness the power of our platform.
By subscribing to our offerings, users have access to a curated and growing design library of over 300,000 images, thousands of ready-to-make projects and hundreds of fonts. We believe that the number of Paid Subscribers is an indicator of the depth of our users’ engagement.
By subscribing to our offerings, users have access to a curated and growing design library of over 750 thousand images, thousands of ready-to-make projects and hundreds of fonts. We believe that the number of Paid Subscribers is an indicator of the depth of our users’ engagement.
Accessories and Materials revenue is recognized for sales of such items, net of sales discounts, incentives and returns and includes amounts allocated to the material right for discounts on materials and accessories available only to paid subscribers.
Accessories and Materials 71 Table of Contents revenue is recognized for sales of such items, net of sales discounts, incentives and returns and includes amounts allocated to the material right for discounts on materials and accessories available only to paid subscribers.
We believe our balances of cash and cash equivalents, which totaled $224.9 million as of December 31, 2022, along with forecasted cash expected to be generated by ongoing operations and $300.0 million in available borrowings on our credit facility (see Note 9) will be sufficient to satisfy our cash requirements over the next 12 months and beyond.
We believe our balances of cash and cash equivalents, which totaled $142.2 million as of December 31, 2023, along with forecasted cash expected to be generated by ongoing operations and $300.0 million in available borrowings on our credit facility (see Note 9) will be sufficient to satisfy our cash requirements over the next 12 months and beyond.
Leases As of December 31, 2022, we had fixed lease payment obligations of $20.5 million, with $6.0 million payable within 12 months primarily for corporate and other office space. See Note 14 of the notes to our consolidated financial statements for additional information.
Leases As of December 31, 2023, we had fixed lease payment obligations of $14.8 million, with $5.6 million payable within 12 months primarily for corporate and other office space. See Note 14 of the notes to our consolidated financial statements for additional information.
Our investments to date have been critical to our success and have allowed us to reach nearly 7.9 million users as of December 31, 2022 and launch more than 6,000 SKUs since the launch of our first connected machine. We will continue to prioritize our investments in technology innovation including software and hardware development, content and accessories and materials.
Our investments to date have been critical to our success and have allowed us to reach over 8.9 million users as of December 31, 2023 and launch more than 6,000 SKUs since the launch of our first connected machine. We will continue to prioritize our investments in technology innovation including software and hardware development, content and accessories and materials.
Revenue Connected Machines We generate Connected Machines revenue from sales of our portfolio of connected machines, currently consisting of machines in three product families, Cricut Maker, which includes Maker and Maker 3, Cricut Explore, which includes Explore Air 2 and Explore 3, and Cricut Joy, net of sales discounts, incentives and returns.
Revenue Connected Machines We generate Connected Machines revenue from sales of our portfolio of connected machines, currently consisting of machines in four product families, Cricut Maker, which includes Maker and Maker 3, Cricut Explore, which includes Explore Air 2 and Explore 3, Cricut Joy, which includes Joy and Joy Xtra, and Cricut Venture, net of sales discounts, incentives and returns.
To date, word-of-mouth referrals, as well as effective use of low-cost marketing channels like social media, have driven our success. In 2022, over 40% of new users first heard about Cricut through friends and family. Sales and marketing expenses represented 7%, 10% and 15% of revenue in 2020, 2021 and 2022, respectively.
To date, word-of-mouth referrals, as well as effective use of low-cost marketing channels like social media, have driven our success. In 2023, over 38% of new users first heard about Cricut through friends and family. Sales and marketing expenses represented 10%, 15% and 16% of revenue in 2021, 2022 and 2023, respectively.
Our promotional discounting activity is higher in the fourth quarter as well, which negatively impacts gross margin during this period. For example, gross margin in the fourth quarter of 2022 was 30%, compared to gross margin of 39% for all of 2022. Additionally, sales of accessories and materials typically rise and fall with seasonal holiday crafting periods.
Our promotional discounting activity is higher in the fourth quarter as well, which negatively impacts gross margin during this period. For example, gross margin in the fourth quarter of 2023 was 42%, compared to gross margin of 45% for all of 2023. Additionally, sales of accessories and materials typically rise and fall with seasonal holiday crafting periods.
Cricut Access Premium includes all of the benefits of Cricut Access as well as additional discounts and preferred shipping and is billed annually for $119.88 per year. As of December 31, 2022, we had 2.6 million Paid Subscribers to Cricut Access and Cricut Access Premium.
Cricut Access Premium includes all of the benefits of Cricut Access as well as additional discounts and preferred shipping and is billed annually for $119.88 per year. As of December 31, 2023, we had nearly 2.8 million Paid Subscribers to Cricut Access and Cricut Access Premium.
See the section titled “—Key Business Metrics” for the definition of Paid Subscribers and for information regarding that metric over the last three years. As of December 31, 2022, we had 2.6 million Paid Subscribers, representing 28% year-over-year growth. As of December 31, 2022, approximately 33% of our users were also Paid Subscribers.
See the section titled “—Key Business Metrics” for the definition of Paid Subscribers and for information regarding that metric over the last three years. As of December 31, 2023, we had nearly 2.8 million Paid Subscribers, representing 6% year-over-year growth. As of December 31, 2023, approximately 31% of our users were also Paid Subscribers.
Our partners include Amazon, Hobby Lobby, HSN, Jo-Ann, 64 Table of Contents Michaels, Target, Walmart and many others. We also sell our products, including subscriptions to Cricut Access and Cricut Access Premium, on cricut.com. In 2020, 2021, and 2022, 52%, 50%, and 41% of our revenue was generated through brick-and-mortar sales, respectively.
Our partners include Amazon, Hobby Lobby, HSN, Jo-Ann, Michaels, Target, Walmart and many others. We also sell our products, including subscriptions to Cricut Access and Cricut Access Premium, on cricut.com. In 2021, 2022, and 2023, 50%, 41%, and 38% of our revenue was generated through brick-and-mortar sales, respectively.
In 2022, we generated, on average, approximately $89 combined from subscriptions and accessories and materials per user. Our users purchase subscriptions and accessories and materials, our higher gross margin categories, long after they first purchase a connected machine.
In 2023, we generated, on average, approximately $67.33 combined from subscriptions and accessories and materials per user. Our users purchase subscriptions and accessories and materials, our higher gross margin categories, long after they first purchase a connected machine.
See the section titled “—Key Business Metrics” for the definition of Percentage of Users Creating in Trailing 90 Days and for information regarding that metric over the last three years. As of December 31, 2022, 51% of our nearly 7.9 million users created on their connected machines in the last 90 days.
See the section titled “—Key Business Metrics” for the definition of Percentage of Users Creating in Trailing 90 Days and for information regarding that metric over the last three years. As of December 31, 2023, 44% of our over 8.9 million users created on their connected machines in the last 90 days.
As of December 31, 2020, 2021 and 2022, we had 4.3 million, 6.4 million and 7.9 million users, respectively, representing 71%, 48% and 23% year-over-year growth, respectively. See the section titled “—Key Business Metrics” for the definition of users.
As of December 31, 2021, 2022 and 2023, we had 6.4 million, 7.9 million and 8.9 million users, respectively, representing 48%, 23% and 13% year-over-year growth, respectively. See the section titled “—Key Business Metrics” for the definition of users.
Inventory and Supply Chain We utilize third-party contract manufacturers to source components and finished goods and third-party logistics companies to warehouse and distribute our products . As of December 31, 2022, we had component purchase obligations of $30.3 million , with $24.2 million payable within 12 months in addition to ongoing inventory purchases of finished goods from our contract manufacturers.
Inventory and Supply Chain We utilize third-party contract manufacturers to source components and finished goods and third-party logistics companies to warehouse and distribute our products . As of December 31, 2023, we had component purchase obligations of $19.2 million , with $17.5 million payable within 12 months in addition to ongoing inventory purchases of finished goods from our contract manufacturers.
We expect our cost of revenue related to Accessories and Materials as a percentage of revenue to fluctuate in the near term as we address global supply chain challenges and continue to invest in the growth of our business and decrease over the long term as we drive greater scale and efficiency in our business.
We expect our cost of revenue related to Accessories and Materials as a percentage of revenue to fluctuate in the near term and long term as we address global supply chain challenges and continue to invest in the growth of our business.
Our connected machines are designed for a wide range of uses and are available at a variety of price points (MSRP by machine family as of December 31, 2022): • Cricut Joy for personalization, organization, and customization, $179.00 MSRP • Cricut Explore family for cutting, writing and scoring, $249.00 - $319.00 MSRP • Cricut Maker family for cutting, writing, scoring and adding decorative effects to a wider range of materials, $399.00 - $429.00 MSRP Our software integrates our connected machines and design apps, allowing our users to create and share seamlessly.
Our connected machines are designed for a wide range of uses and are available at a variety of price points (MSRP by machine family as of December 31, 2023): • Cricut Joy family for personalization, organization, and customization, $149.00 - $199.00 MSRP • Cricut Explore family for cutting, writing and scoring, $249.00 - $319.00 MSRP • Cricut Maker family for cutting, writing, scoring and adding decorative effects to a wider range of materials, $399.00 - $429.00 MSRP • Cricut Venture for cutting, writing, and scoring large-format projects at professional speeds, $999.00 MSRP Our software integrates our connected machines and design apps, allowing our users to create and share seamlessly.
Unrecognized stock-based compensation associated with unvested PRSU awards was $146.8 million as of December 31, 2022.
Unrecognized stock-based compensation associated with unvested PRSU awards was $157.8 million as of December 31, 2023.
The incurrence of debt financing would result in debt service obligations, and the instruments governing such debt could provide for operating and financing covenants that would restrict our operations. There can be no assurances that we will be able to raise additional capital. The inability to raise capital would adversely affect our ability to achieve our business objectives.
The incurrence of debt financing would result in debt service obligations, and the instruments governing such debt could provide for operating and financing covenants that would restrict our 77 Table of Contents operations. There can be no assurances that we will be able to raise additional capital.
We define Accessories and Materials ARPU as Accessories and Materials revenue divided by average users in a period. Accessories and Materials ARPU fluctuates seasonally as well as over time as we introduce new accessories and materials at various price points and as the volume and mix of accessories and materials purchased changes.
Connected Machine revenue fluctuates as we introduce new connected machines at various price points and as the mix of connected machines purchased changes. We define Accessories and Materials ARPU as Accessories and Materials revenue divided by average users in a period.
We expect our general and administrative expenses as a percentage of revenue to increase in the near term as we expand our operations, invest in systems enhancements, and incur expenses required of a public company. Longer term, we expect general and administrative expense to return to our long-term expected range of 3-4% as a percentage of revenue.
We expect our general and administrative expenses as a percentage of revenue to increase in the near term as we expand our operations, invest in systems enhancements, and incur expenses required of a public company.
Our users are engaged when they create with connected machines, design apps and accessories and materials. It is therefore important that users find our products intuitive and easy to use. As users create on their connected machines, they are more likely to purchase subscriptions and accessories and materials. Historically we find that our users continue to be engaged over time.
Our users are engaged when they create with 68 Table of Contents connected machines, design apps and accessories and materials. It is therefore important that users find our products intuitive and easy to use. As users create on their connected machines, they are more likely to purchase subscriptions and accessories and materials.
For the years ended December 31, 2020, 2021 and 2022, we generated: • Total revenue of $959.0 million, $1,306.2 million and $886.3 million, respectively, representing 97%, 36% and (32)% year-over-year growth, respectively • Net income of $154.6 million, $140.5 million and $60.7 million, respectively, representing 294%, (9)% and (57)% year-over-year growth, respectively On March 29, 2021, we completed an initial public offering (“IPO”), in which we sold 13,250,000 shares of Class A common stock, and the selling stockholders sold an additional 2,064,903 shares of Class A common stock at a price to the public of $20.00 per share.
In 2021, 2022, and 2023, 50%, 59%, and 62% of our revenue was generated through online channels, respectively. 66 Table of Contents For the years ended December 31, 2021, 2022 and 2023, we generated: • Total revenue of $1,306.2 million, $886.3 million and $765.1 million, respectively, representing 36%, (32)% and (14)% year-over-year growth, respectively • Net income of $140.5 million, $60.7 million and $53.6 million, respectively, representing (9)%, (57)% and (12)% year-over-year growth, respectively On March 29, 2021, we completed an initial public offering (“IPO”), in which we sold 13,250,000 shares of Class A common stock, and the selling stockholders sold an additional 2,064,903 shares of Class A common stock at a price to the public of $20.00 per share.
Stock Repurchase Program On July 19, 2022 , our Board of Directors authorized a share repurchase program to repurchase up to $50 million of its outstanding Class A common stock. 75 Table of Contents During the twelve months ended December 31, 2022, we repurchased and retired 2,349,581 shares of our Class A common stock for $18.5 million under this authorization.
Stock Repurchase Program On July 19, 2022 , our Board of Directors authorized a share repurchase program to repurchase up to $50 million of its outstanding Class A common stock. During the twelve months ended December 31, 2023, we repurchased and retired 2,548,893 shares of our Class A common stock for $20.3 million under this program.
In limited cases where the customer rebate is specifically for co-operative marketing or advertising campaigns, we classify these expenditures as selling and marketing expenses only if they meet the criteria of being a distinct good or service, are distinct within the context of the contract and the fair value is readily estimable.
The remaining portion of this liability is based on contractual amounts and does not require estimation. 79 Table of Contents In limited cases where the customer rebate is specifically for co-operative marketing or advertising campaigns, we classify these expenditures as selling and marketing expenses only if they meet the criteria of being a distinct good or service, are distinct within the context of the contract and the fair value is readily estimable.
Sales and Marketing Years Ended December 31, Change Change 2022 $ % 2021 $ % 2020 (dollars in thousands) Sales and marketing $ 130,379 $ (3,584) (3) % $ 133,963 $ 70,634 112 % $ 63,329 As a percentage of total revenue 15 % 10 % 7% Sales and marketing expenses decreased by $3.6 million, or 3%, to $130.4 million for the year ended December 31, 2022 from $134.0 million for the year ended December 31, 2021.
Sales and Marketing Years Ended December 31, Change Change 2023 $ % 2022 $ % 2021 (dollars in thousands) Sales and marketing $ 123,169 $ (7,210) (6) % $ 130,379 $ (3,584) (3) % $ 133,963 As a percentage of total revenue 16 % 15 % 10% Sales and marketing expenses decreased by $7.2 million, or 6%, to $123.2 million for the year ended December 31, 2023 from $130.4 million for the year ended December 31, 2022.
Investing Activities The change in net cash flows from investing activities for the year ended December 31, 2022 compared to year ended December 31, 2021 was due to investments in marketable securities.
Investing Activities The change in net cash flows from investing activities for the year ended December 31, 2023 compared to year ended December 31, 2022 was primarily due to fewer purchases of marketable securities during 2023.
Subscriptions revenue increased by $66.5 million, or 32%, to $272.3 million for the year ended December 31, 2022 from $205.9 million for the year ended December 31, 2021. The increase was primarily driven by growth of 28% in the number of Paid Subscribers from 2.0 million as of December 31, 2021 to 2.6 million as of December 31, 2022.
Subscriptions revenue increased by $31.6 million, or 12%, to $304.0 million for the year ended December 31, 2023 from $272.3 million for the year ended December 31, 2022. The increase was primarily driven by growth of 6% in the number of Paid Subscribers from 2.6 million as of December 31, 2022 to nearly 2.8 million as of December 31, 2023.
We expect our cost of revenue related to Subscriptions as a percentage of revenue to fluctuate in the near term as we expand our content offerings, including localized content for international target markets, and decrease over time as we drive greater scale and efficiency in our business.
We expect our cost of revenue related to Subscriptions as a percentage of revenue to fluctuate in the near term and long term as we expand our content and software feature offerings, including localized content for international target markets.
Managing our Supply Chain We rely on third-party suppliers, contract manufacturers and third-party logistics partners to produce and distribute our products. Our ability to grow depends largely on the ability of these third-party companies to scale with us, provide high quality services and deliver components and finished products on time and at reasonable costs.
Our ability to grow depends largely on the ability of these third-party companies to scale with us, provide high quality services and deliver components and finished products on time and at reasonable costs. We primarily rely on two contract manufacturers to build the majority of our connected machines.
This represents an effective tax rate of 26.0% and 27.0% for the years ended December 31, 2022 and 2021, respectively. The decrease in the tax rate is due mainly to an increase in tax credits specifically related to Research and Development.
This represents an effective tax rate of 32.8% and 26.0% for the years ended December 31, 2023 and 2022, respectively. The increase in the tax rate is due mainly to a decrease in tax credits specifically related to Research and Development and an increase in uncertain tax positions related to prior years foreign-derived intangible income.
The decrease was primarily due to a $7.4 million decrease in product development expenses for future products, partially offset by increases in personnel-related expenses and stock-based compensation expense.
The decrease was primarily due to a $9.4 million decrease in product development expense for future products and a $3.5 million decrease in personnel-related expense, partially offset by increases in professional services expense.
Year Ended December 31, 2022 2021 2020 Users (in thousands) 7,893 6,409 4,323 Percentage of Users Creating in Trailing 90 Days 51 % 60 % 65 % Paid Subscribers (in thousands) 2,609 2,037 1,303 Year Ended December 31, 2022 2021 2020 Subscription ARPU $ 38.09 $ 38.37 $ 32.52 Accessories and Materials ARPU $ 50.54 $ 102.91 $ 125.88 68 Table of Contents Users We define a User as a registered user of at least one registered connected machine as of the end of a period.
Year Ended December 31, 2023 2022 2021 Users (in thousands) 8,944 7,893 6,409 Percentage of Users Creating in Trailing 90 Days 44 % 51 % 60 % Number of Users Creating in Trailing 90 Days 3,932 4,050 3,828 Paid Subscribers (in thousands) 2,770 2,609 2,037 Year Ended December 31, 2023 2022 2021 Subscription ARPU $ 36.11 $ 38.09 $ 38.37 Accessories and Materials ARPU $ 31.22 $ 50.54 $ 102.91 Users We define a User as a registered user of at least one registered connected machine as of the end of a period.
User engagement has been relatively consistent over time, demonstrating how our platform becomes a regular part of the creative lives of our users. 65 Table of Contents The table below shows the Percentage of Users Creating in Trailing 90 Days for the periods indicated. 2020 2021 2022 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Users (in Thousands) 2,803 3,274 3,681 4,323 4,939 5,373 5,732 6,409 6,904 7,192 7,457 7,893 Percentage of Users Creating in Trailing 90 Days 60% 63% 63% 65% 62% 59% 56% 60% 54% 51% 48% 51% Many of our users choose to pay for our subscription offerings which include a subscription to images, fonts and projects as well as other member benefits, including exclusive software features and functionality, discounts, priority Cricut Member Care, and, in the case of Cricut Access Premium, preferred shipping.
The table below shows the Percentage of Users Creating in Trailing 90 Days for the periods indicated. 2021 2022 2023 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Users (in Thousands) 4,939 5,373 5,732 6,409 6,904 7,192 7,457 7,893 8,239 8,446 8,639 8,944 Percentage of Users Creating in Trailing 90 Days 62% 59% 56% 60% 54% 51% 48% 51% 45% 43% 42% 44% Many of our users choose to pay for our subscription offerings which include a subscription to images, fonts and projects as well as other member benefits, including exclusive software features and functionality, discounts, 67 Table of Contents priority Cricut Member Care, and, in the case of Cricut Access Premium, preferred shipping.
Percentage of Users Creating in Trailing 90 Days We define the Percentage of Users Creating in Trailing 90 Days as the percentage of users who have used a connected machine for any activity, such as cutting, writing or any other activity enabled by our connected machines, in the past 90 days.
We compensate for these limitations by also reviewing other metrics that capture portions of this information, including the metrics below. 70 Table of Contents Percentage of Users Creating in Trailing 90 Days We define the Percentage of Users Creating in Trailing 90 Days as the percentage of users who have used a connected machine for any activity, such as cutting, writing or any other activity enabled by our connected machines, in the past 90 days.
As part of the dividend, and pursuant to the underlying award agreements, holders of restricted stock units (“RSUs”) will receive a dividend equivalent of $0.35 per RSU in the form of additional RSUs.
As part of the dividend, and pursuant to the underlying award agreements, holders of RSU and PRSUs will receive a dividend equivalent of $0.35 per unit in the form of additional RSUs or PRSUs subject to the same vesting conditions as the original awards.
The increase was primarily due to a $3.1 million increase in personnel-related expenses, a $2.6 million impairment of unused equipment (see Note 2), and increases in stock-based compensation, software subscriptions, and professional services.
The increase was primarily due to a $13.0 million impairment of unused equipment, software, and inventory (see Note 2), a $4.1 million increase in stock-based compensation, a $2.4 million increase in professional services expense, a $1.7 million increase in bad debt expense, and a $1.7 million increase in software subscriptions expense.
Dividends On December 21, 2022, we declared a special dividend of $0.35 per share payable on February 15, 2023 to shareholder of record as of February 1, 2023.
On December 21, 2022, the Company declared a special dividend of $0.35 per share on its Class A and Class B common stock, payable on February 15, 2023 to shareholders of record as of February 1, 2023.
Other Income (Expense), Net Years Ended December 31, Change Change 2022 $ % 2021 $ % 2020 (dollars in thousands) Other income (expense), net $ 2,028 $ 2,060 (6,438) % $ (32) $ 1,288 (98) % $ (1,320) Other income (expense), net changed by $2.1 million, or 6,438%, to income of $2.0 million for the year ended December 31, 2022 from a net expense of $32.0 thousand for the year ended December 31, 2021.
Other Income (Expense) Years Ended December 31, Change Change 2023 $ % 2022 $ % 2021 (dollars in thousands) Other income (expense) $ 9,798 $ 7,770 383 % $ 2,028 $ 2,060 (6438) % $ (32) Other income (expense) increased by $7.8 million, or 383%, to a net income of $9.8 million for the year ended December 31, 2023 from a net income of $2.0 million for the year ended December 31, 2022.
Longer term, we expect research and development expense to return to our long-term expected range of 7-8% as a percentage of revenue. 70 Table of Contents Sales and Marketing Sales and marketing expenses consist primarily of the advertising and marketing of our products, third-party payment processing fees, personnel-related expenses, including salaries and bonuses, benefits and stock-based compensation expense, as well as sales incentives, professional services, promotional items, and allocated overhead costs.
Sales and Marketing Sales and marketing expenses consist primarily of the advertising and marketing of our products, third-party payment processing fees, personnel-related expenses, including salaries and bonuses, benefits and stock-based compensation expense, as well as customer rebates, professional services, promotional items, and allocated overhead costs.
We have a strong focus on the unit economics of each of our products and consistency in how we operate the business.
We expect net income margin to fluctuate as a percentage of revenue in the near term and long term. We have a strong focus on the unit economics of each of our products and consistency in how we operate the business.
During the past three fiscal years, we have not made any material changes to the accounting methodologies used to assess the areas discussed below, unless noted otherwise.
During the past three fiscal years, we have not made any material changes to the accounting methodologies used to assess the areas discussed below, unless noted otherwise. We believe that our significant accounting estimates involve a higher degree of judgment and/or complexity for the reasons discussed below.
For example, this metric does not capture whether a User is active in using a connected machine and does not indicate whether a User is purchasing subscriptions or accessories and materials. We compensate for these limitations by also reviewing other metrics that capture portions of this information, including the metrics below.
For example, this metric does not capture whether a User is active in using a connected machine and does not indicate whether a User is purchasing subscriptions or accessories and materials.
We have been net income profitable every year since 2017. See the section titled “—Key Business Metrics” for information regarding our net income and net income margin over the last three years. We expect net income margin to fluctuate as a percentage of revenue in the near term and long term.
Balancing Operating Discipline and Investment for Growth We seek to balance investments for long-term growth with operating discipline and the profitability of our business. We have been net income profitable every year since 2017. See the section titled “Key Business Metrics” for information regarding our net income and net income margin over the last three years.
As of December 31, 2022, 74% of our nearly 7.9 million users created on their connected machines in the last 365 days. This durable relationship is motivated by new software and products that we launch to expand the capabilities of existing connected machines as well as through the inspiration derived from our large and passionate community.
This durable relationship is motivated by new software and products that we launch to expand the capabilities of existing connected machines as well as through the inspiration derived from our large and passionate community. If our users engage with their connected machines less over time, the overall growth in our business may slow.
In 2022, the gross margin of our subscriptions and accessories and materials categories was 90% and 26%, respectively, compared to 3% for our connected machines category. 2020 2021 2022 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Users (in Thousands) 2,803 3,274 3,681 4,323 4,939 5,373 5,732 6,409 6,904 7,192 7,457 7,893 Paid Subscribers (in Thousands) 740 996 1,164 1,303 1,614 1,765 1,814 2,037 2,311 2,367 2,438 2,609 Subscription ARPU $7.20 $7.91 $8.97 $9.23 $9.96 $9.83 $9.60 $9.18 $9.73 $9.59 $9.40 $9.26 Accessories and Materials ARPU $25.40 $32.23 $29.41 $40.76 $29.45 $26.67 $18.79 $28.66 $17.67 $11.45 $7.61 $13.99 The number of Paid Subscribers for the third quarter of 2022 has been updated since previous filings to reflect an immaterial correction.
In 2023, the gross margin of our subscriptions and accessories and materials categories was 89% and 17%, respectively, compared to 13% for our connected machines category. 2021 2022 2023 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Users (in Thousands) 4,939 5,373 5,732 6,409 6,904 7,192 7,457 7,893 8,239 8,446 8,639 8,944 Paid Subscribers (in Thousands) 1,614 1,765 1,814 2,037 2,311 2,367 2,438 2,609 2,715 2,722 2,699 2,770 Subscription ARPU $9.96 $9.83 $9.60 $9.18 $9.73 $9.59 $9.40 $9.26 $9.31 $9.13 $8.93 $8.70 Accessories and Materials ARPU $29.45 $26.67 $18.79 $28.66 $17.67 $11.45 $7.61 $13.99 $8.93 $7.71 $5.75 $8.80 We review Subscription ARPU and Accessories and Materials ARPU as an indicator of the monetization of the journey of our users.
We have not recorded a valuation allowance against our deferred tax assets as we have concluded that it is more likely than not that the deferred tax assets will be realized.
Provision for Income Taxes Provision for income taxes consists of income taxes in the United States and certain state and foreign jurisdictions in which we conduct business. We have not recorded a valuation allowance against our deferred tax assets as we have concluded that it is more likely than not that the deferred tax assets will be realized.
Gross margin decreased primarily due to higher promotions, handling and inventoriable costs, and freight cost as a percentage of revenue. 73 Table of Contents Operating Expenses Research and Development Years Ended December 31, Change Change 2022 $ % 2021 $ % 2020 (dollars in thousands) Research and development $ 76,914 $ (2,900) (4) % $ 79,814 $ 40,884 105 % $ 38,930 As a percentage of total revenue 9 % 6 % 4 % Research and development expenses decreased by $2.9 million, or 4%, to $76.9 million for the year ended December 31, 2022 from $79.8 million for the year ended December 31, 2021.
Operating Expenses Research and Development Years Ended December 31, Change Change 2023 $ % 2022 $ % 2021 (dollars in thousands) Research and development $ 65,048 $ (11,866) (15) % $ 76,914 $ (2,900) (4) % $ 79,814 As a percentage of total revenue 9 % 9 % 6 % Research and development expenses decreased by $11.9 million, or 15%, to $65.0 million for the year ended December 31, 2023 from $76.9 million for the year ended December 31, 2022.
General and Administrative Years Ended December 31, Change Change 2022 $ % 2021 $ % 2020 (dollars in thousands) General and administrative $ 62,647 $ 11,379 22 % $ 51,268 $ 21,666 73 % $ 29,602 As a percentage of total revenue 7 % 4 % 3% General and administrative expenses increased by $11.4 million, or 22%, to $62.6 million for the year ended December 31, 2022 from $51.3 million for the year ended December 31, 2021.
The decrease was primarily due to a $2.6 million decrease in advertising and other marketing expense, a $1.7 million decrease in personnel-related expense, a $1.3 million decrease in professional services expense, and a $1.1 million decrease in software subscriptions expense. 76 Table of Contents General and Administrative Years Ended December 31, Change Change 2023 $ % 2022 $ % 2021 (dollars in thousands) General and administrative $ 85,091 $ 22,444 36 % $ 62,647 $ 11,379 22 % $ 51,268 As a percentage of total revenue 11 % 7 % 4% General and administrative expenses increased by $22.4 million, or 36%, to $85.1 million for the year ended December 31, 2023 from $62.6 million for the year ended December 31, 2022.
Sales incentives are considered to be variable consideration, which we estimate using the expected value method or most likely amount, based upon the nature of the incentive. Sales are reduced by the cost of these promotional and rebate programs and we record a related customer rebate liability in our consolidated balance sheets at the date of the transaction.
Sales are reduced by the cost of these promotional and rebate programs and we record a related customer rebate liability in our consolidated balance sheets at the date of the transaction.
While management believes estimated amounts are reasonable, actual results may vary from our estimates due to uncertainty regarding forecasted volume, product damage claims, or qualifying activities by our customers.
While management believes estimated amounts are reasonable, actual results may vary from our estimates due to uncertainty regarding forecasted volume, product damage claims, or qualifying activities by our customers. Inventories Inventories consist of finished goods and raw materials, which we purchase from contract manufacturers. We value our inventory at the lower of average cost or net realizable value.
Accessories and Materials cost of revenue decreased by $77.0 million, or 22%, to $265.8 million for the year ended December 31, 2022 from $342.8 million for the year ended December 31, 2021. The decrease was primarily driven by a decline in unit sales of Accessories and Materials during the period, particularly for units of Project Materials, EasyPress, and Mug Press.
Accessories and Materials revenue decreased by $98.5 million, or 27%, to $262.8 million for the year ended December 31, 2023 from $361.4 million for the year ended December 31, 2022. The decrease was primarily driven by a decline in unit sales of project materials and extensions products.
Financing Activities The change in net cash flows from financing activities for the year ended December 31, 2022 compared to year ended December 31, 2021 was primarily due to proceeds of $262.0 million received from our IPO during 2021 partially offset by repurchases of common stock during 2022.
Financing Activities The change in net cash flows from financing activities for the year ended December 31, 2023 compared to year ended December 31, 2022 was primarily due to the payment of special dividends during 2023.
Subscriptions cost of revenue increased by $4.4 million, or 20%, to $26.4 million for the year ended December 31, 2022 from $22.0 million for the year ended December 31, 2021. The increase was primarily driven by an increase in amortization of capitalized software development costs.
The increase was primarily driven by an increase in amortization of capitalized software development costs and increased external digital content costs. Gross margin for Subscriptions decreased to 89% for the year ended December 31, 2023 from 90% for the year ended December 31, 2022.
These cash increases were partially offset by a larger decrease in payable balances with inventory vendors in 2022 compared to 2021, due to repayment of 2021 payable balances with inventory vendors.
In addition, we experienced a smaller decrease in payable balances with inventory vendors in 2023 compared to 2022, due to fewer purchases in 2023. These increases were partially offset by a reduction in cash received from accounts receivable in 2023 compared to 2022.
Improving our software, expanding the capabilities of our connected machines and subscriptions and releasing new accessories and materials will require continued investment and expenses.
Improving our software, expanding the capabilities of our connected machines and subscriptions and releasing new accessories and materials will require continued investment and expenses. As a result, our reported capital expenditures and research and development expenses should be viewed in tandem to understand our investments in innovation.
To continue to grow, we must employ the right personnel to execute our product roadmap and effectively work with third-party suppliers and manufacturers. If we fail to expand our products or maintain high quality standards in our products, our brand, business and results of operations will be adversely affected.
If we fail to expand our products or maintain high quality standards in our products, our brand, business and results of operations will be adversely affected. Managing our Supply Chain We rely on third-party suppliers, contract manufacturers and third-party logistics partners to produce and distribute our products.
We expect our research and development expenses to fluctuate in the near term as we refine our product roadmaps.
We expect our research and development expenses to fluctuate in the near term as we refine our product roadmaps. We produced gross savings in research and development of approximately $4.6 million during 2023 as a result of the January 2023 restructuring plan.
The decrease was partially offset by increased revenue from Autopress and Hat Press which launched in 2022. 72 Table of Contents Cost of Revenue, Gross Profit and Gross Margin Years Ended December 31, Change Change 2022 $ % 2021 $ % 2020 (dollars in thousands) Cost of Revenue: Connected machines $ 244,260 $ (239,765) (50) % $ 484,025 $ 132,127 38 % $ 351,898 Subscriptions 26,375 4,414 20 % 21,961 8,836 67 % 13,125 Accessories and materials 265,768 (77,023) (22) % 342,791 81,158 31 % 261,633 Total cost revenue $ 536,403 $ (312,374) (37) % $ 848,777 $ 222,121 35 % $ 626,656 Gross Profit: Connected machines $ 8,303 $ (55,877) (87) % $ 64,180 $ (636) (1) % $ 64,816 Subscriptions 245,969 62,072 34 % 183,897 85,685 87 % 98,212 Accessories and materials 95,621 (113,752) (54) % 209,373 40,027 24 % 169,346 Total gross profit $ 349,893 $ (107,557) (24) % $ 457,450 $ 125,076 38 % $ 332,374 Gross Margin Connected machines 3 % 12 % 16 % Subscriptions 90 % 89 % 88 % Accessories and materials 26 % 38 % 39 % Connected Machines cost of revenue decreased by $239.8 million, or 50%, to $244.3 million for the year ended December 31, 2022 from $484.0 million for the year ended December 31, 2021.
Cost of Revenue, Gross Profit and Gross Margin Years Ended December 31, Change Change 2023 $ % 2022 $ % 2021 (dollars in thousands) Cost of Revenue: Connected machines $ 172,571 $ (71,689) (29) % $ 244,260 $ (239,765) (50) % $ 484,025 Subscriptions 32,346 5,971 23 % 26,375 4,414 20 % 21,961 Accessories and materials 216,937 (48,831) (18) % 265,768 (77,023) (22) % 342,791 Total cost revenue $ 421,854 $ (114,549) (21) % $ 536,403 $ (312,374) (37) % $ 848,777 Gross Profit: Connected machines $ 25,741 $ 17,438 210 % $ 8,303 $ (55,877) (87) % $ 64,180 Subscriptions 271,643 25,674 10 % 245,969 62,072 34 % 183,897 Accessories and materials 45,909 (49,712) (52) % 95,621 (113,752) (54) % 209,373 Total gross profit $ 343,293 $ (6,600) (2) % $ 349,893 $ (107,557) (24) % $ 457,450 Gross Margin Connected machines 13 % 3 % 12 % Subscriptions 89 % 90 % 89 % Accessories and materials 17 % 26 % 38 % Connected Machines cost of revenue decreased by $71.7 million, or 29%, to $172.6 million for the year ended December 31, 2023 from $244.3 million for the year ended December 31, 2022.
Connected Machines revenue is recognized at the point in time when control is transferred, which is either upon shipment or delivery to the customer in accordance with the terms of each customer contract. 69 Table of Contents Subscriptions We generate Subscriptions revenue primarily from sales of subscriptions to Cricut Access and Cricut Access Premium and a minimal amount of revenue allocated to the unspecified future upgrades and enhancements related to the essential software and access to our cloud-based services.
Subscriptions We generate Subscriptions revenue primarily from sales of subscriptions to Cricut Access and Cricut Access Premium and a minimal amount of revenue allocated to the unspecified future upgrades and enhancements related to the essential software and access to our cloud-based services.
In 2022, we experienced a deceleration of sales post-Q1 due to the global economic slowdown which drove a deviation from our typically expected seasonality. As the impact of the pandemic and global economy challenges on behaviors abate, we expect to return to a more normal seasonality pattern.
The yearly seasonality patterns experienced in 2021, 2022, and 2023 are not representative of our typical historical patterns due to the unique aspects of the pandemic and condition of the global economy. As the impact of the pandemic and global economy challenges on behaviors abate, we expect to return to a more normal seasonality pattern.
We expect this metric to continue to fluctuate both seasonally and over time from shifts in volume and mix.
Accessories and Materials ARPU fluctuates seasonally as well as over time as we introduce new accessories and materials at various price points and as the volume and mix of accessories and materials purchased changes. We expect this metric to continue to fluctuate both seasonally and over time from shifts in volume and mix.
We believe that our significant accounting estimates involve a higher degree of judgment and/or complexity for the reasons discussed below. 76 Table of Contents Customer rebates We recognize revenue at the net sales price, which includes certain estimates for variable consideration related to customer rebates with our key brick-and-mortar and online retail partners.
Customer rebates We recognize revenue at the net sales price, which includes certain estimates for variable consideration related to customer rebates with our key brick-and-mortar and online retail partners. These promotional programs are designed to enhance the sale of our products and consist of incentives to our customers.
We expect our sales and marketing expenses as a percentage of revenue to fluctuate in the near term. Longer term, we expect sales and marketing expense to return to our long-term expected range of 8-10% as a percentage of revenue.
We expect our sales and marketing expenses as a percentage of revenue to fluctuate in the near term. We produced gross savings in sales and marketing of approximately $1.1 million during 2023 as a result of the January 2023 restructuring plan.
If our users engage with their connected machines less over time, the overall growth in our business may slow. Scaling our Hardware and Software Product Offerings We have historically enjoyed strong demand for our products, both physical and digital, driving methodical growth.
Scaling our Hardware and Software Product Offerings We have historically enjoyed strong demand for our products, both physical and digital, driving methodical growth. Our growth depends in part on our ability to design and introduce new products and enhance existing products that meet the preferences of our users.
The change was primarily due to interest and other income from marketable securities we invested in during 2022. 74 Table of Contents Provision for Income Taxes Years Ended December 31, Change Change 2022 $ % 2021 $ % 2020 (dollars in thousands) Provision for income taxes $ 21,315 $ (30,585) (59) % $ 51,900 $ 7,285 16 % $ 44,615 Provision for income taxes decreased by $30.6 million, or 59%, to $21.3 million for the year ended December 31, 2022 from $51.9 million for the year ended December 31, 2021.
Provision for Income Taxes Years Ended December 31, Change Change 2023 $ % 2022 $ % 2021 (dollars in thousands) Provision for income taxes $ 26,147 $ 4,832 23 % $ 21,315 $ (30,585) (59) % $ 51,900 Provision for income taxes increased by $4.8 million, or 23%, to $26.1 million for the year ended December 31, 2023 from $21.3 million for the year ended December 31, 2022.
While we are working to diversify our supply chain, some of our third-party suppliers and manufacturers are sole-source suppliers, including one manufacturer for the majority of our connected machines. Our concentration of suppliers could lead to supply shortages, long lead times for components and supply changes. Much of our supply chain originates in Malaysia and China.
For a limited number of our products, which collectively constitute a small portion of our revenue, a particular contract manufacturer is the sole source of the finished product. Our concentration of suppliers could lead to supply shortages, long lead times for components and supply changes. Much of our supply chain originates in Malaysia and China.
Our growth depends in part on our ability to design and introduce new products and enhance existing products that meet the preferences of our users. We must also carefully manage any changes to our product offerings so that we do not harm our brand or our relationships with our users.
We must also carefully manage any changes to our product offerings so that we do not harm our brand or our relationships with our users. To continue to grow, we must employ the right personnel to execute our product roadmap and effectively work with third-party suppliers and manufacturers.