Biggest changeTo the extent we 43 experience this seasonality, it may cause fluctuations in our operating results and financial metrics, and make forecasting our future operating results and financial metrics difficult. Additionally, we do not have sufficient experience in selling certain of our products to determine if demand for these products is, or will be, subject to material seasonality.
Biggest changeAdditionally, we do not have sufficient experience in selling certain of our products to determine if demand for these products is, or will be, subject to material seasonality. Our current operations are international in scope and we plan on further geographic expansion, creating a variety of operational challenges.
In some cases, third-party cloud providers run their own platforms that we access, and are, therefore, vulnerable to their service interruptions.
In some cases, third-party cloud providers run their own platforms that we access, and we are, therefore, vulnerable to their service interruptions.
We face substantial competition from legacy CDNs, small business-focused CDNs, cloud providers, traditional data center, and appliance vendors.
We face substantial competition from legacy CDNs, small business-focused CDNs, cloud providers, and traditional data center and appliance vendors.
For example, the European Union’s General Data Protection Regulation (“EU GDPR”), the United Kingdom’s GDPR (“UK GDPR”), (collectively “GDPR”) Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados Pessoais or “LGPD”) (Law No. 13,709/2018), Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and Canada’s Anti-Spam Legislation (“CASL”), and China’s Personal Information Protection Law (“PIPL”) impose strict requirements for processing the personal information of individuals.
For example, the European Union’s General Data Protection Regulation (“EU GDPR”), the United Kingdom’s GDPR (“UK GDPR” and collectively “GDPR”), Brazil’s General Data Protection Law (Lei Geral de Proteção de Dados Pessoais or “LGPD”) (Law No. 13,709/2018), Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and Canada’s Anti-Spam Legislation (“CASL”), and China’s Personal Information Protection Law (“PIPL”) impose strict requirements for processing the Personal Information of individuals.
The U.S. federal, state, local, or non-U.S. international tax laws on income, sales, use, indirect, or other tax laws, statutes, rules, regulations, or ordinances on multinational corporations to which we are subject are or under which we operate are unsettled in certain respects and may be subject to significant change.
The U.S. federal, state, local, or non-U.S. international tax laws on income, sales, use, indirect, or other tax laws, statutes, rules, regulations, or ordinances on multinational corporations to which we are subject or under which we operate are unsettled in certain respects and may be subject to significant change.
While our ability to do business has not been materially affected, and the global restrictive measures that have been taken in response to such events, and could be taken in the future, have created significant global economic uncertainty that could prolong and escalate tensions and expand the geopolitical conflict, which could have a lasting impact on regional and global economies, any of which could harm our business and operating results.
While our ability to do business has not been materially affected, the global restrictive measures that have been taken in response to such events, and could be taken in the future, have created significant global economic uncertainty that could prolong and escalate tensions and expand the geopolitical conflict, which could have a lasting impact on regional and global economies, any of which could harm our business and operating results.
Any dispute with a customer with respect to such obligations could have adverse effects on our relationship with that customer and other existing customers and new customers and harm our business.
Any dispute with a customer with respect to such obligations could have adverse effects on our relationship with that customer, other existing customers, and new customers and harm our business.
Overall growth of our business depends on a number of factors, including our ability to: • address new and developing markets, such as large enterprise customers outside the United States; • recruit, hire, train, and manage additional qualified engineers and product managers; 41 • recruit, hire, train, and manage additional sales and marketing personnel; • maintain and enhance our corporate culture; • expand our international operations; • establish more mature organizational designs and structures, with more skill, technical and leadership depth with experience scaling and expanding global businesses; • implement and improve our administrative, financial and operational systems, procedures, and controls; • attract new customers and increase our existing customers’ usage on our platform; • expand the functionality and use cases for the products we offer on our platform; • provide our customers with customer support that meets their needs; • successfully identify and acquire or invest in businesses, products, or technologies that we believe could complement or expand our products; and • recruit experienced leaders and strategists to facilitate successful acquisitions and integrations.
Overall growth of our business depends on a number of factors, including our ability to: • address new and developing markets, such as large enterprise customers outside the United States; • recruit, hire, train, and manage additional qualified engineers and product managers; • recruit, hire, train, and manage additional sales and marketing personnel; • maintain and enhance our corporate culture; • expand our international operations; • establish more mature organizational designs and structures, with more skill, technical and leadership depth with experience scaling and expanding global businesses; • implement and improve our administrative, financial and operational systems, procedures, and controls; • attract new customers and increase our existing customers’ usage on our platform; • expand the functionality and use cases for the products we offer on our platform; • provide our customers with customer support that meets their needs; • successfully identify and acquire or invest in businesses, products, or technologies that we believe could complement or expand our products; and • recruit experienced leaders and strategists to facilitate successful acquisitions and integrations.
As a result, our operating results could suffer due to: • any decline in demand for our edge cloud platform; • the failure of our edge cloud platform to achieve continued market acceptance; • the market for edge cloud computing services not continuing to grow, or growing more slowly than we expect; 35 • the introduction of products and technologies that serve as a replacement or substitute for, or represent an improvement over, our edge cloud platform; • technological innovations or new standards that our edge cloud platform does not address; • sensitivity to current or future prices offered by us or our competitors; • our customers’ development of their own edge cloud platform; and • our inability to release enhanced versions of our edge cloud platform on a timely basis.
As a result, our operating results could suffer due to: • any decline in demand for our edge cloud platform; • the failure of our edge cloud platform to achieve continued market acceptance; • the market for edge cloud computing services not continuing to grow, or growing more slowly than we expect; • the introduction of products and technologies that serve as a replacement or substitute for, or represent an improvement over, our edge cloud platform; • technological innovations or new standards that our edge cloud platform does not address; • sensitivity to current or future prices offered by us or our competitors; • our customers’ development of their own edge cloud platform; and • our inability to release enhanced versions of our edge cloud platform on a timely basis.
Our effective tax rate could be adversely impacted by several factors, including: • Changes in the relative amounts of income before taxes in the various jurisdictions in which we operate that have differing statutory tax rates; • Changes in tax laws, tax treaties, and regulations or the interpretation of them; • Changes to our assessment about our ability to realize our deferred tax assets that are based on estimates of our future results, the prudence and feasibility of possible tax planning strategies, and the economic and political environments in which we do business; • The outcome of current and future tax audits, examinations, or administrative appeals; and • Limitations or adverse findings regarding our ability to do business in some jurisdictions.
Our effective tax rate could be adversely impacted by several factors, including: • Changes in the relative amounts of income before taxes in the various jurisdictions in which we operate that have differing statutory tax rates; • Changes in tax laws, tax treaties, and regulations or the interpretation of them; 54 • Changes to our assessment about our ability to realize our deferred tax assets that are based on estimates of our future results, the prudence and feasibility of possible tax planning strategies, and the economic and political environments in which we do business; • The outcome of current and future tax audits, examinations, or administrative appeals; and • Limitations or adverse findings regarding our ability to do business in some jurisdictions.
Additional factors that may influence the length and variability of our sales cycle include: • the effectiveness of our sales force, particularly new salespeople and sales leadership, as we increase the size of our sales force and train our new salespeople to sell to enterprise customers; • the discretionary nature of customers’ purchasing decisions and budget cycles; • customers’ procurement processes, including their evaluation of competing products; • economic conditions and other factors affecting customer budgets; • the regulatory environment in which our customers operate; • integration complexity for a customer deployment; • the customer’s familiarity with edge cloud computing platforms; • evolving customer demands; • selling new products to enterprise customers; and • competitive conditions.
Additional factors that may influence the length and variability of our sales cycle include: • the effectiveness of our sales force, particularly new salespeople and sales leadership, as we increase the size of our sales force and train our new salespeople to sell to enterprise customers; • the discretionary nature of customers’ purchasing decisions and budget cycles; • customers’ procurement processes, including their evaluation of competing products; • economic conditions and other factors affecting customer budgets; • the regulatory environment in which our customers operate; • integration complexity for a customer deployment; 39 • the customer’s familiarity with edge cloud computing platforms; • evolving customer demands; • selling new products to enterprise customers; and • competitive conditions.
Our new products or enhancements and changes to our existing products could fail to attain sufficient market acceptance for many reasons, including: • failure to predict market demand accurately in terms of functionality and a failure to supply products that meet this demand in a timely fashion; • defects, errors, or failures; • negative publicity about our platform’s performance or effectiveness; • changes in the legal or regulatory requirements, or increased legal or regulatory scrutiny, adversely affecting our platform; • emergence of a competitor that achieves market acceptance before we do; • delays in releasing enhancements to our platform to the market; and • introduction or anticipated introduction of competing products by our competitors.
Our new products or enhancements and changes to our existing products could fail to attain sufficient market acceptance for many reasons, including: • failure to predict market demand for functionality accurately and a failure to supply products that meet this demand in a timely fashion; • defects, errors, or failures; • negative publicity about our platform’s performance or effectiveness; • changes in the legal or regulatory requirements, or increased legal or regulatory scrutiny, adversely affecting our platform; • emergence of a competitor that achieves market acceptance before we do; • delays in releasing enhancements to our platform to the market; and • introduction or anticipated introduction of competing products by our competitors.
We expect to continue to expend substantial financial and other resources on: • sales and marketing, including a significant expansion of our sales organization; • our infrastructure, including POP deployments, systems architecture, management tools, scalability, availability, performance, and security, as well as business continuity measures; • product development, including investments in our product development team and the development of new products and new functionality for our existing products; • acquisitions or strategic investments; • international expansion; and • general administration, including legal and accounting expenses associated with being a public company.
We expect to continue to expend substantial financial and other resources on: 43 • sales and marketing, including a significant expansion of our sales organization; • our infrastructure, including POP deployments, systems architecture, management tools, scalability, availability, performance, and security, as well as business continuity measures; • product development, including investments in our product development team and the development of new products and new functionality for our existing products; • acquisitions or strategic investments; • international expansion; and • general administration, including legal and accounting expenses associated with being a public company.
Moreover, any failure to identify new material weaknesses in our internal control over financial reporting, could result in material misstatements in our financial statements that may continue undetected and cause us 46 to fail to meet our reporting and financial obligations or incur significant additional costs to remediate new material weaknesses, each of which could harm our ability to raise capital on favorable terms in the future or otherwise have a negative impact on our financial condition.
Moreover, any failure to identify new material weaknesses in our internal control over financial reporting, could result in material misstatements in our financial statements that may continue undetected and cause us to fail to meet our reporting and financial obligations or incur significant additional costs to remediate new material weaknesses, each of which could harm our ability to raise capital on favorable terms in the future or otherwise have a negative impact on our financial condition.
Pricing decisions may also impact the mix of adoption among our customers and negatively impact our overall revenue. Moreover, larger organizations may demand substantial price concessions. As a result, in the future we may be 37 required to reduce our prices or develop new pricing models, which could adversely affect our revenue, gross margin, profitability, financial position, and cash flow.
Pricing decisions may also impact the mix of adoption among our customers and negatively impact our overall revenue. Moreover, larger organizations may demand substantial price concessions. As a result, in the future we may be required to reduce our prices or develop new pricing models, which could adversely affect our revenue, gross margin, profitability, financial position, and cash flow.
Our inability to protect our intellectual property and proprietary technology against unauthorized copying or use, as well as any costly litigation or diversion of our management’s attention and resources, could, among other things, delay 56 further sales or the implementation of our platform, impair the functionality of our platform, delay introductions of new products, result in our substituting inferior or more costly technologies into our products, or injure our reputation.
Our inability to protect our intellectual property and proprietary technology against unauthorized copying or use, as well as any costly litigation or diversion of our management’s attention and resources, could, among other things, delay further sales or the implementation of our platform, impair the functionality of our platform, delay introductions of new products, result in our substituting inferior or more costly technologies into our products, or injure our reputation.
Our actual or perceived failure to comply with such obligations could harm our business, by resulting in regulatory investigations or actions, litigation, fines and penalties, disruptions of our business operations, adverse publicity and reputational damage, loss of revenue or profits, loss of customers or sales and other adverse consequences that may negatively affect the value of our business and decrease the price of our common stock.
Our actual or perceived failure to comply with such obligations could harm our business, by resulting in regulatory investigations or actions, disputes or litigation, fines and penalties, disruptions of our business operations, adverse publicity and reputational damage, loss of revenue or profits, loss of customers or sales, and other adverse consequences that may negatively affect the value of our business and decrease the price of our common stock.
If we are found not to be protected by the safe harbor provisions of the DMCA, CDA or other similar laws, or if we are deemed subject to laws in other countries that may not have the same protections or that may impose more onerous obligations on us, we may owe substantial damages and our brand, reputation, and financial results may be harmed.
If we are found not to be protected by the safe harbor provisions of the DMCA, CDA, or other similar laws, or if we are deemed subject to laws in other countries that may not have the same protections or that may impose 52 more onerous obligations on us, we may owe substantial damages and our brand, reputation, and financial results may be harmed.
If we are unable to timely collect accounts receivable from our customers or detect fraudulent self-service customer accounts in a timely manner, our business will be harmed. Failure to effectively develop and expand our marketing and sales capabilities could harm our ability to increase our customer base and achieve broader market acceptance of our platform.
If we are unable to timely collect accounts receivable from our customers or detect fraudulent self-service customer accounts in a timely manner, our business will be harmed. 31 Failure to effectively develop and expand our marketing and sales capabilities could harm our ability to increase our customer base and achieve broader market acceptance of our platform.
Maintaining adequate research and development resources, such as the appropriate personnel and development technology, to meet the demands of the market is essential. If we are unable to develop products internally due to inadequate or ineffective research and 38 development resources, we may not be able to address our customers’ needs on a timely basis or at all.
Maintaining adequate research and development resources, such as the appropriate personnel and development technology, to meet the demands of the market is essential. If we are unable to develop products internally due to inadequate or ineffective research and development resources, we may not be able to address our customers’ needs on a timely basis or at all.
Any inability to license third-party technology in the future would have an adverse effect on our business and operating results, and would adversely affect our ability to compete. We may also be contractually obligated to indemnify our customers or other third parties in the event of infringement of a third party’s intellectual property rights.
Any inability to license third-party technology in the future would have an adverse effect on our business and operating results, and would adversely affect our ability to compete. We may also be contractually obligated to indemnify our customers or other third parties in the event of a claim of infringement of a third party’s intellectual property rights.
The market in which we compete is relatively new and subject to rapid technological change, evolving industry standards and regulatory changes, as well as changing customer needs, requirements, and preferences. The success of our business will depend, in part, on our ability to adapt and respond effectively to these changes on a timely basis.
The market in which we compete is relatively new and subject to rapid technological change, evolving industry standards and regulatory changes, as well as changing customer needs, requirements, and preferences. The success of our business will 30 depend, in part, on our ability to adapt and respond effectively to these changes on a timely basis.
In addition to the other risks described herein, factors that may affect our operating results include the following: • fluctuations in demand for or pricing of our platform; • our ability to attract new customers; • our ability to retain our existing customers; • fluctuations in the usage of our platform by our customers, which is directly related to the amount of revenue that we recognize from our customers; • fluctuations in customer delays in purchasing decisions in anticipation of new products or product enhancements by us or our competitors; • changes in customers’ budgets and in the timing of their budget cycles and purchasing decisions; • the timing of customer payments and any difficulty in collecting accounts receivable from customers; • timing of new functionality of our existing platform; • our ability to control costs, including our operating expenses and transmission bandwidth pricing; • the amount and timing of payment for operating expenses, particularly research and development and sales and marketing expenses, including commissions; 36 • the amount and timing of costs associated with recruiting, training, and integrating new employees; • the effects of acquisitions or other strategic transactions; • expenses in connection with acquisitions or other strategic transactions; • our ability to successfully deploy POPs in new regions; • general economic conditions, both domestically and internationally, as well as economic conditions specifically affecting industries in which our customers participate; • the ability to maintain our partnerships; • the impact of new accounting pronouncements; • changes in the competitive dynamics of our market, including consolidation among competitors or customers; • significant security breaches of, technical difficulties with, or interruptions to, the delivery and use of our platform; and • awareness of our brand and our reputation in our target markets.
In addition to the other risks described herein, factors that may affect our operating results include the following: • fluctuations in demand for or pricing of our platform; 37 • our ability to attract new customers; • our ability to retain our existing customers; • fluctuations in the usage of our platform by our customers, which is directly related to the amount of revenue that we recognize from our customers; • fluctuations in customer delays in purchasing decisions in anticipation of new products or product enhancements by us or our competitors; • changes in customers’ budgets and in the timing of their budget cycles and purchasing decisions; • the timing of customer payments and any difficulty in collecting accounts receivable from customers; • timing of new functionality of our existing platform; • our ability to control costs, including our operating expenses and transmission bandwidth pricing; • the amount and timing of payment for operating expenses, particularly research and development and sales and marketing expenses, including commissions; • the amount and timing of costs associated with recruiting, training, and integrating new employees; • the effects of acquisitions or other strategic transactions; • expenses in connection with acquisitions or other strategic transactions; • our ability to successfully deploy POPs in new regions; • general economic conditions, both domestically and internationally, as well as economic conditions specifically affecting industries in which our customers participate; • the ability to maintain our key partnerships; • the impact of new accounting pronouncements; • changes in the competitive dynamics of our market, including consolidation among competitors or customers; • significant security breaches of, technical difficulties with, or interruptions to, the delivery and use of our platform; and • awareness of our brand and our reputation in our target markets.
During times of war and other major conflicts, we, the third parties upon which we rely, and our customers may be vulnerable to a heightened risk of these attacks, including retaliatory cyber-attacks, that could materially disrupt our systems and operations, supply chain, and ability to produce, sell, and distribute our services.
During times of war and other major conflicts, we, the third parties upon which we rely, and our customers may be vulnerable to a heightened risk of these attacks, including retaliatory cyber-attacks, that could materially disrupt our IT Systems and operations, supply chain, and ability to produce, sell, and distribute our services.
If our other lead generation methods do not result in broader market acceptance of our platform and the users of trial versions of our platform do not become, or are unable to convince their organizations to become, paying customers, or if paying customers choose to convert to the free versions of our platform, we will not realize the intended benefits of this strategy, and our business will be harmed.
If our other lead generation methods do not result in broader market acceptance of our platform and the users of free versions of our platform do not become, or are unable to convince their organizations to become, paying customers, or if paying customers choose to convert to the free versions of our platform, we will not realize the intended benefits of this strategy, and our business will be harmed.
If such a challenge or disagreement were to occur, and our position was not sustained, we could be required to pay additional taxes, interest, and penalties, which could result in one-time tax 54 charges, higher effective tax rates, reduced cash flows, and lower overall profitability of our operations.
If such a challenge or disagreement were to occur, and our position was not sustained, we could be required to pay additional taxes, interest, and penalties, which could result in one-time tax charges, higher effective tax rates, reduced cash flows, and lower overall profitability of our operations.
We compete on the basis of a number of factors, including: • our platform’s functionality, scalability, performance, ease of use, ease of integration and programmability, reliability, security availability, and cost effectiveness relative to that of our competitors’ products and services; • our global network coverage and availability; • our ability to support modern application development processes and utilize new and proprietary technologies to offer services and features previously not available in the marketplace; • our ability to identify new markets, applications, and technologies; • our ability to attract and retain customers; • our brand, reputation, and trustworthiness; • our credibility with developers; • the quality of our customer support; • our ability to recruit software engineers and sales and marketing personnel; • our ability to protect our intellectual property; and 31 • our ability to identify opportunities for acquisitions and strategic relationships and successfully execute on them.
We compete on the basis of a number of factors, including: • our platform’s functionality, scalability, performance, ease of use, ease of integration and programmability, reliability, security availability, and cost effectiveness relative to that of our competitors’ products and services; • our global network coverage and availability; 32 • our ability to support modern application development processes and utilize new and proprietary technologies to offer services and features previously not available in the marketplace; • our ability to identify new markets, applications, and technologies; • our ability to attract and retain customers; • our brand, reputation, and trustworthiness; • our credibility with developers; • the quality of our customer support; • our ability to recruit software engineers and sales and marketing personnel; • our ability to protect our intellectual property; and • our ability to identify opportunities for acquisitions and strategic relationships and successfully execute on them.
In addition, we will need to appropriately scale our processes and procedures that 33 support our growing customer base, including increasing our number of POPs around the world and investments in systems, training, and customer support. Any failure of or delay in these efforts could cause impaired system performance and reduced customer satisfaction.
In addition, we will need to appropriately scale our processes and procedures that support our growing customer base, including increasing our number of POPs around the world and investments in systems, training, and customer support. Any failure of or delay in these efforts could cause impaired system performance and reduced customer satisfaction.
If we invest substantial time and resources to further expand our international operations and are unable to do so successfully and in a timely manner, our business may be harmed. If our estimates or judgments relating to our critical accounting estimates prove to be incorrect, our results of operations could be adversely affected.
If we invest substantial time and resources to further expand our international operations and are unable to do so successfully and in a timely manner, our business may be harmed. 46 If our estimates or judgments relating to our critical accounting estimates prove to be incorrect, our results of operations could be adversely affected.
Our results of operations may vary based on the impact of changes in our industry or the global economy on us or our customers and potential customers. Current or future economic uncertainties or downturns could adversely affect our business and results of operations. 55 The U.S. capital markets experienced and continue to experience extreme volatility.
Our results of operations may vary based on the impact of changes in our industry or the global economy on us or our customers and potential customers. Current or future economic uncertainties or downturns could adversely affect our business and results of operations. The U.S. capital markets experienced and continue to experience extreme volatility.
Like many other companies, our ability to monitor third parties’ information security practices is limited, and these third parties may not have adequate information 28 security measures in place. If our third-party service providers experience a security incident or other interruption, we could experience adverse consequences.
Like many other companies, our ability to monitor third parties’ information security practices is limited, and these third parties may not have adequate information security measures in place. If our third-party service providers experience a security incident or other interruption, we could experience adverse consequences.
The importance of maintaining high quality support will increase as we expand our business and pursue new customers. If we do not help our customers quickly resolve issues and provide effective ongoing support, our ability to maintain and expand our relationships with existing and new customers could suffer and our business could be harmed.
The importance of maintaining high quality support will increase as we expand our business and pursue new customers. If we do not help our customers quickly resolve issues and provide effective ongoing support, our ability to maintain and expand our 41 relationships with existing and new customers could suffer and our business could be harmed.
We may also be bound by contractual obligations related to privacy and data security, and our efforts to comply with such obligations may not be successful. For example, certain privacy and data security laws, such as the EU GDPR and the CCPA, require our customers to impose specific contractual restrictions on their service providers.
We may also be bound by contractual obligations related to privacy and data security, and our efforts to comply with such obligations may not be successful. For example, certain privacy and data security laws, such as the GDPR and the CCPA, require our customers to impose specific contractual restrictions on their service providers.
In addition, these 51 governmental agencies may be required to publish the rates we negotiate with them, which could harm our negotiating leverage with other potential customers and in turn harm our business. The success of our business depends on customers’ continued and unimpeded access to our platform on the Internet.
In addition, these governmental agencies may be required to publish the rates we negotiate with them, which could harm our negotiating leverage with other potential customers and in turn harm our business. The success of our business depends on customers’ continued and unimpeded access to our platform on the Internet.
Furthermore, our activities are subject to United States economic sanctions laws and regulations that generally prohibit the direct or indirect exportation or provision of products and services to countries, governments, and individuals and entities targeted by United States embargoes or sanctions, except to the extent authorized by OFAC or exempt from sanctions.
Furthermore, our activities are subject to United States economic sanctions laws and regulations that generally prohibit the direct or indirect exportation or provision of products and services to countries, governments, and individuals and entities 56 targeted by United States embargoes or sanctions, except to the extent authorized by OFAC or exempt from sanctions.
The occurrence of any defects, errors, disruptions in service, failures involving redundant data centers, or other performance problems, interruptions, or delays with our platform, whether in connection with the day-to-day operations or otherwise, could result in: 24 • loss of customers; • reduced customer usage of our platforms; • lost or delayed market acceptance and sales of our products, or the failure to launch products or features on anticipated timelines; • delays in payment to us by our customers; • injury to our reputation and brand; • governmental inquiry or oversight; • legal claims, including warranty and service level agreement claims, against us; or • diversion of our resources, including through increased service and warranty expenses or financial concessions, and increased insurance costs.
The occurrence of any defects, errors, disruptions in service, failures involving redundant data centers, or other performance problems, interruptions, or delays with our platform, whether in connection with the day-to-day operations or otherwise, could result in: 25 • loss of customers; • reduced customer usage of our platforms; • lost or delayed market acceptance and sales of our products, or the failure to launch products or features on anticipated timelines; • delays in payment to us by our customers; • injury to our reputation and brand; • governmental inquiry or oversight; • legal claims, including warranty and service level agreement claims, against us; or • diversion of our resources, including through increased service and warranty expenses or financial concessions, and increased insurance costs.
If we fail to achieve the necessary level of efficiency in our company as it grows, or if we are not able to accurately forecast future growth, our business would be negatively impacted. 42 If we cannot maintain our company culture as we grow, our success and our business may be harmed.
If we fail to achieve the necessary level of efficiency in our company as it grows, or if we are not able to accurately forecast future growth, our business would be negatively impacted. If we cannot maintain our company culture as we grow, our success and our business may be harmed.
If we sell any such securities in subsequent transactions, investors may be materially diluted. New investors in such subsequent transactions could gain rights, preferences, and privileges senior to those of holders of our common stock. 60 Future sales of our common stock in the public market could cause the market price of our common stock to decline.
If we sell any such securities in subsequent transactions, investors may be materially diluted. New investors in such subsequent transactions could gain rights, preferences, and privileges senior to those of holders of our common stock. Future sales of our common stock in the public market could cause the market price of our common stock to decline.
Such risks may also be augmented based on relative performance, both against any initiatives or goals we communicate as well as in 40 comparison to our competitors. Various of our stakeholders are also subject to similar pressures, which may result in additional or novel risks.
Such risks may also be augmented based on relative performance, both against any initiatives or goals we communicate as well as in comparison to our competitors. Various of our stakeholders are also subject to similar pressures, which may result in additional or novel risks.
Any such impairment charge or write-off may have an adverse effect on our business, financial condition, and results of operation. 45 Current and future indebtedness could restrict our operations, particularly our ability to respond to changes in our business or to take specified actions.
Any such impairment charge or write-off may have an adverse effect on our business, financial condition, and results of operation. Current and future indebtedness could restrict our operations, particularly our ability to respond to changes in our business or to take specified actions.
These proposals, recommendations and enactments include changes to the existing 53 framework in respect of income taxes, as well as new types of non-income taxes (such as taxes based on a percentage of revenue or taxes applicable to digital services), which could apply to our business.
These proposals, recommendations and enactments include changes to the existing framework in respect of income taxes, as well as new types of non-income taxes (such as taxes based on a percentage of revenue or taxes applicable to digital services), which could apply to our business.
If we are unable to develop 29 and sell new products that satisfy and are adopted by our customers and provide enhancements, new features, and capabilities to our platform that keep pace with rapid technological and industry change, our revenue and operating results could be adversely affected.
If we are unable to develop and sell new products that satisfy and are adopted by our customers and provide enhancements, new features, and capabilities to our platform that keep pace with rapid technological and industry change, our revenue and operating results could be adversely affected.
For example, we are required to perform system and process evaluation and testing of our internal control over financial reporting to allow management to report on the effectiveness of our internal control over financial reporting, as required by Section 404 of the Sarbanes-Oxley Act 9 (“Section 404”).
For example, we are required to perform system and process evaluation and testing of our internal control over financial reporting to allow management to report on the effectiveness of our internal control over financial reporting, as required by Section 404 of the Sarbanes-Oxley Act (“Section 404”).
If we fail to successfully promote and maintain our brand, our business may be harmed. Acquisitions, strategic investments, partnerships, or alliances could be difficult to identify and integrate, divert the attention of management, disrupt our business, and dilute stockholder value .
If we fail to successfully promote and maintain our brand, our business may be harmed. 33 Acquisitions, strategic investments, partnerships, or alliances could be difficult to identify and integrate, divert the attention of management, disrupt our business, and dilute stockholder value .
If we do not comply with these laws or regulations or if we become liable under these laws or regulations due to the failure of our customers to comply with these laws, we could face direct liability or delivery of content by our platform may be blocked by certain governments.
If we do not comply with these laws or regulations or if we become liable under these laws or regulations due to the failure of our customers to comply 48 with these laws, we could face direct liability or delivery of content by our platform may be blocked by certain governments.
Even when we have contractual protections against such customer claims, we may choose to honor a customer’s request for indemnification or otherwise seek to maintain customer satisfaction by issuing customer credits, assisting our customer in defending against claims, or in other ways.
Even when we have contractual protections against such 59 customer claims, we may choose to honor a customer’s request for indemnification or otherwise seek to maintain customer satisfaction by issuing customer credits, assisting our customer in defending against claims, or in other ways.
Sales of a substantial number of shares of our common stock in the public market, or the perception that these sales might occur, could depress the market price of our common stock and could impair our ability to raise capital through the sale of additional equity securities.
Sales of a substantial number of shares of our common stock in the public market, or the perception that these sales might occur, could depress the market price of our common stock and could impair our ability to raise capital through the sale 62 of additional equity securities.
Some of these agreements provide for uncapped liability for which we would be responsible, and some 57 provisions survive termination or expiration of the applicable agreement. Large liability payments could harm our business, results of operations, and financial condition.
Some of these agreements provide for uncapped liability for which we would be responsible, and some provisions survive termination or expiration of the applicable agreement. Large liability payments could harm our business, results of operations, and financial condition.
We receive a substantial portion of our revenues from a limited number of customers from a limited number of industries, and the loss of, or a significant reduction in usage by, one or more of our major customers would result in lower revenues and could harm our business.
We receive a substantial portion of our revenues from a limited number of customers within a limited number of industries, and the loss of, or a significant reduction in usage by, one or more of our major customers would result in lower revenues and could harm our business.
While we may be entitled to damages if our third-party service providers fail to satisfy their privacy and data security-related obligations to us, any award may be insufficient to cover our damages, or we may be unable to recover such award.
While we may be entitled to damages if our third-party service providers fail to satisfy their 29 privacy and data security-related obligations to us, any award may be insufficient to cover our damages, or we may be unable to recover such award.
If we fail to adequately control fraudulent credit card transactions, we may face civil liability, reputational harm, and 39 significantly higher credit card-related costs, each of which could harm our business, results of operations and financial condition.
If we fail to adequately control fraudulent credit card transactions, we may face civil liability, reputational harm, and significantly higher credit card-related costs, each of which could harm our business, results of operations and financial condition.
In addition, we believe that the success of our business and corporate culture depends on employing people with a variety of backgrounds and experiences, and the competition for such diverse personnel is significant. The market for such talented personnel is competitive.
In addition, we believe that the success of our business and corporate culture depends on employing people with a variety of backgrounds and experiences, and the competition for such personnel is significant. The market for such talented personnel is competitive.
Our future success depends on establishing and maintaining successful relationships with a diverse set of customers. We currently receive a substantial portion of our revenues from a limited number of customers and from a limited number of industries, such as media and entertainment.
Our future success depends on establishing and maintaining successful relationships with a diverse set of customers. We currently receive a substantial portion of our revenues from a limited number of customers and within a limited number of industries, such as media and entertainment.
Future or past business transactions (such as acquisitions or integrations) could expose us to additional cybersecurity risks and vulnerabilities, as our systems could be negatively affected by vulnerabilities present in acquired or integrated entities’ systems and technologies.
Future or past business transactions (such as acquisitions or integrations) could expose us to additional cybersecurity risks and vulnerabilities, as our IT Systems could be negatively affected by vulnerabilities present in acquired or integrated entities’ systems and technologies.
On August 23, 2024 and December 20, 2024, substantially similar stockholder derivative complaints were filed against certain of our officers and directors in the United States District Court for the District of Delaware and the Court of Chancery for the State of Delaware.
On August 23, 2024 and December 20, 2024, substantially similar stockholder derivative complaints were filed against certain of our officers and directors in the United States District Court for 34 the District of Delaware and the Court of Chancery for the State of Delaware.
If our platform does not allow us or our customers to comply with the latest regulatory requirements, our existing customers may decrease their usage on our platform and new customers will be less likely to adopt our platform.
If our platform does not allow us or our customers to comply with the latest regulatory requirements, our existing customers may decrease their usage on our platform or leave our platform and new customers will be less likely to adopt our platform.
In addition, during 2023 we introduced the option for customers to purchase product packages with single price points and set limits on usage. We do not charge for overages on these single price point product packages.
In addition, during 2023 we introduced the option for customers to purchase product packages with single price points and set limits on usage. We generally do not charge for overages on these single price point product packages.
Our platform and related applications, including our security solutions, are designed to provide rapid protection against web application vulnerabilities and cyber-attacks. However, no security product can provide absolute protection against all vulnerabilities and cyber-attacks.
Our platform and related applications, including our security solutions, are designed to provide rapid protection against web application vulnerabilities and cyber-attacks. However, no security product can provide absolute protection against all 35 vulnerabilities and cyber-attacks.
Our current and future international business and operations involve a variety of risks, including: • changes in a specific country’s or region’s political or economic conditions; • longer payment cycles; • greater difficulty collecting accounts receivable; • potential or unexpected changes in trade relations, regulations, or laws, including as a result of tariffs imposed by the current administration; • increased regulatory inquiry or oversight; • more stringent regulations relating to privacy and data security and the unauthorized use of, or access to, commercial and personal information, particularly in Europe; • differing labor regulations, especially in Europe and Japan, where labor laws are generally more advantageous to employees as compared to the United States, including deemed hourly wage and overtime regulations in these locations, and where potential labor organizing and works council negotiations in certain of those countries could contribute to increased operational costs or otherwise disrupt our business; • challenges inherent in efficiently managing an increased number of employees over large geographic distances, including the need to implement appropriate systems, policies, benefits, and compliance programs; • challenges to our corporate culture resulting from a dispersed workforce; • difficulties in managing a business in new markets with diverse cultures, languages, customs, legal systems, alternative dispute systems, and regulatory systems; • increased travel, real estate, infrastructure, and legal compliance costs associated with international operations; • currency exchange rate fluctuations and the resulting effect on our revenue and expenses, and the cost and risk of entering into hedging transactions if we choose to do so in the future; 44 • challenges related to providing support and developing products in foreign languages; • limitations on our ability to reinvest earnings from operations in one country to fund the capital needs of our operations in other countries; • laws and business practices favoring local competitors or general market preferences for local vendors; • potential tariffs and trade barriers; • limited or insufficient scope, strength and enforcement of intellectual property rights; • political instability, economic sanctions, terrorist activities, or international conflicts, including ongoing conflicts between Russia and Ukraine and Hamas and Israel, which may impact the operations of our business or the businesses of our customers; • inflationary pressures, such as those the global market is currently experiencing, labor shortages and supply chain disruptions, which may increase costs for certain services; • exposure to liabilities under anti-corruption and anti-money laundering laws, and similar laws and regulations in other jurisdictions; and • adverse tax burdens and foreign exchange controls that could make it difficult to repatriate earnings and cash.
Our current and future international business and operations involve a variety of risks, including: • changes in a specific country’s or region’s political or economic conditions; • longer payment cycles; • greater difficulty collecting accounts receivable; • potential or unexpected changes in trade relations, regulations, or laws, including as a result of tariffs imposed by the current administration; 45 • increased regulatory inquiry or oversight; • more stringent regulations relating to privacy and data security and the unauthorized use of, or access to, commercial and personal information, particularly in Europe; • differing labor regulations, especially in Europe and Japan, where labor laws are generally more advantageous to employees as compared to the United States, including deemed hourly wage and overtime regulations in these locations, and where potential labor organizing and works council negotiations in certain of those countries could contribute to increased operational costs or otherwise disrupt our business; • challenges inherent in efficiently managing an increased number of employees over large geographic distances, including the need to implement appropriate systems, policies, benefits, and compliance programs; • challenges to our corporate culture resulting from a dispersed workforce; • difficulties in managing a business in new markets with diverse cultures, languages, customs, legal systems, alternative dispute systems, and regulatory systems; • increased travel, real estate, infrastructure, and legal costs associated with international operations; • currency exchange rate fluctuations and the resulting effect on our revenue and expenses, and the cost and risk of entering into hedging transactions if we choose to do so in the future; • challenges related to providing support and developing products in foreign languages; • limitations on our ability to reinvest earnings from operations in one country to fund the capital needs of our operations in other countries; • laws and business practices favoring local competitors or general market preferences for local vendors; • potential tariffs and trade barriers; • limited or insufficient scope, strength, and enforcement of intellectual property rights; • political instability, economic sanctions, terrorist activities, or global conflicts and developments, including, but not limited to, ongoing conflicts between Russia and Ukraine and in the Middle East, which may impact the operations of our business or the businesses of our customers; • inflationary pressures, such as those the global market is currently experiencing, labor shortages, and supply chain disruptions, which may increase costs for certain services; • exposure to liabilities under anti-corruption and anti-money laundering laws, and similar laws and regulations in other jurisdictions; and • adverse tax burdens and foreign exchange controls that could make it difficult to repatriate earnings and cash.
The market price of our common stock may continue to be highly volatile and may fluctuate or decline substantially as a result of a variety of factors, some of which are beyond our control or are related in complex ways, including: • actual or anticipated fluctuations in our financial condition and operating results; • decreased usage by one or more of our customers; • variance in our financial performance from expectations of securities analysts or investors; • changes in the pricing we offer our customers; • changes in our projected operating and financial results; • changes in laws or regulations applicable to our platform or related products; • announcements by us or our competitors of significant business developments, acquisitions, or new offerings; • publicity associated with network outages and problems; • our involvement in litigation; • changes in senior management or key personnel; • the trading volume of our common stock; • potential equity or debt financings; • changes in the anticipated future size and growth rate of our market; and • general political, social, economic, regulatory, and market conditions, in both domestic and our foreign markets, including the effects of global events like the war in Ukraine and the more recent hostilities in Israel on the global economy, labor shortages, supply chain disruptions, inflation, increased interest rates, banking instability and slow or negative growth of our markets.
The market price of our common stock may continue to be highly volatile and may fluctuate or decline substantially as a result of a variety of factors, some of which are beyond our control or are related in complex ways, including: • actual or anticipated fluctuations in our financial condition and operating results; • decreased usage by one or more of our customers; • variance in our financial performance from expectations of securities analysts or investors; • changes in the pricing we offer our customers; • changes in our projected operating and financial results; • changes in laws or regulations applicable to our operations, platform or related products; • announcements by us or our competitors of significant business developments, acquisitions, or new offerings; • publicity associated with network outages and problems; • our involvement in litigation; • changes in senior management or key personnel; • the trading volume of our common stock; • potential equity or debt financings; • changes in the anticipated future size and growth rate of our market; and • general political, social, economic, regulatory, and market conditions, in both domestic and our foreign markets, including the effects of global events like the war in Ukraine and the hostilities in the Middle East on the global economy, labor shortages, supply chain disruptions, inflation, increased interest rates, banking instability, and slow or negative growth of our markets.
If a court were to find either exclusive-forum provision in our amended and restated certificate of incorporation to be inapplicable or unenforceable in an action, we may incur further significant additional costs associated with resolving the dispute in other jurisdictions, all of which could harm our business. 63 Item 1B. Unresolved Staff Comments None.
If a court were to find either exclusive-forum provision in our amended and restated certificate of incorporation to be inapplicable or unenforceable in an action, we may incur further significant additional costs associated with resolving the dispute in other jurisdictions, all of which could harm our business. 65 Item 1B. Unresolved Staff Comments None.
Some of our customers, who generally do not include our enterprise customers, enter into “click-though” agreements with us via our self-service model, and agree to a minimum monthly fee by signing up online with a credit card, and can easily terminate their subscriptions, or switch to a less expensive plan, at will with little advance notice.
Some of our customers, who generally do not include our enterprise customers, enter into “click-through” agreements with us via our self-service model, and agree to a minimum monthly fee by signing up online with a credit card, and can easily terminate their subscriptions, or switch to a less expensive plan, at will with little advance notice.
These two shareholder derivative actions have been consolidated and stayed pending resolution of our motion to dismiss in the securities class action.
These two shareholder derivative actions have been consolidated and stayed pending resolution of our motion(s) to dismiss in the securities class action.
Noncompliance with applicable regulations or requirements could subject us to investigations, sanctions, enforcement actions, disgorgement of profits, fines, damages, civil and criminal penalties, injunctions, or other collateral consequences. If any governmental sanctions are imposed, or if we do not prevail in any possible civil or criminal litigation, our business could be harmed.
Noncompliance with applicable regulations or requirements could subject us to investigations, sanctions, enforcement actions, disgorgement of profits, fines, damages, civil and criminal penalties, injunctions, reputational harm, or other collateral consequences. If any governmental sanctions are imposed, or if we do not prevail in any possible civil or criminal litigation, our business could be harmed.
In addition, they may reduce or cease their use of our products at any time without penalty or termination charges, even after they have expanded usage in prior periods. We base our decisions about expense levels and investments on estimates of our future revenue and anticipated rate of growth.
In addition, certain customers may reduce or cease their use of our products at any time without penalty or termination charges, even after they have expanded usage in prior periods. We base our decisions about expense levels and investments on estimates of our future revenue and anticipated rate of growth.
Additionally, we are or may become subject to other laws and regulations around the world with respect to the Internet related to, among other things, content liability, security requirements, critical infrastructure designations, Internet resiliency, law enforcement access to information, net neutrality, data localization requirements, and restrictions on social media or other content.
Additionally, we are or may become subject to other laws and regulations around the world with respect to the Internet related to, among other things, content moderation, security requirements, critical infrastructure designations, Internet resiliency, law enforcement access to information, net neutrality, data localization requirements, and restrictions on social media or other content.
These developers often make design decisions and influence the product and vendor processes within our customers. If we fail to gain or maintain their acceptance of our platform, our business would be harmed. We rely on third-party hosting providers that may be difficult to replace.
These developers often 40 make design decisions and influence the product and vendor processes within our customers. If we fail to gain or maintain their acceptance of our platform, our business would be harmed. We rely on third-party providers that may be difficult to replace.
We rely on third-party service providers and technologies to operate critical business systems to process Sensitive Information in a variety of contexts, including, without limitation, cloud-based infrastructure, data center facilities, encryption and authentication technology, content delivery to customers, and other functions.
We rely on third-party service providers and technologies to operate critical IT Systems and to process Sensitive Information in a variety of contexts, including, without limitation, cloud-based infrastructure, data center facilities, encryption and authentication technology, content delivery to customers, and other functions.
On August 1, 2024, the United States Court of Appeals for the Sixth Circuit granted a stay of the network neutrality rules.
On August 1, 2024, the United 53 States Court of Appeals for the Sixth Circuit granted a stay of the network neutrality rules.
Nightingale and Mr. Bergman, and key employees are employed on an at-will basis. We cannot ensure that we will be able to retain the services of any member of our senior management or other key employees or that we would be able to timely replace members of our senior management or other key employees should any of them depart.
Compton and Mr. Bergman, and key employees are employed on an at-will basis. We cannot ensure that we will be able to retain the services of any member of our senior management or other key employees or that we would be able to timely replace members of our senior management or other key employees should any of them depart.
For additional information regarding the conditional conversion feature of the Notes, see Note 9, Debt Instruments. Future sales and issuances of our capital stock or rights to purchase capital stock could result in dilution of the percentage ownership of our stockholders and could cause the price of our common stock to decline.
For additional information regarding the conditional conversion feature of the Notes, see Note 8, Debt Instruments. Future sales and issuances of our capital stock or rights to purchase capital stock could result in dilution of the percentage ownership of our stockholders and could cause the price of our common stock to decline.
Several U.S. federal statutes may apply to us with respect to various activities of our customers, including the Digital Millennium Copyright Act (“DMCA”), which provides recourse for owners of copyrighted material who believe their rights under U.S. copyright law have been infringed on the Internet; and section 230, enacted in the Communications Decency Act (“CDA”), which addresses blocking and screening of content on the Internet.
Several U.S. federal statutes may apply to us with respect to various activities of our customers, including free account users, including the Digital Millennium Copyright Act (“DMCA”), which provides recourse for owners of copyrighted material who believe their rights under U.S. copyright law have been infringed on the Internet; and section 230, enacted in the Communications Decency Act (“CDA”), which addresses blocking and screening of content on the Internet.
Climate change and other environmental or social pressures is expected to increase the frequency and severity of certain events, as well as contribute to chronic changes (such as changes in meteorological and hydrological patterns) that may also result in similar or additional risks.
Climate change and other environmental or social pressures are expected to increase the frequency and severity of certain events, as well as contribute to chronic changes (such as changes in meteorological and hydrological patterns) that may also result in similar or additional risks.
In April 2024, under the prior administration, a bill was signed into law that would effectively ban TikTok in the United States if ByteDance, its China-based parent company, does not sell its stake in TikTok within a set time frame.
In April 2024, under the prior administration, a bill was signed into law that would effectively ban TikTok in the United States if ByteDance, its China-based parent company, did not sell its stake in TikTok within a set time frame.
In addition, in April 2024, the former administration signed into law a bill that would effectively ban TikTok in the United States if ByteDance, its China-based parent company, does not sell its stake in TikTok within a set time frame.
In addition, in April 2024, the former administration signed into law a bill that would effectively ban TikTok in the United States if ByteDance, its China-based parent company, did not sell its stake in TikTok within a set time frame.
Because many of our largest customers’ minimum usage commitments for our platform are relatively low compared to their expected 25 usage, it can be easy for certain customers to quickly reallocate usage or switch from our platform to an alternative platform altogether.
Because many of our largest customers’ minimum usage commitments for our platform are relatively low compared to their expected 26 usage, it can be easy for certain customers to quickly reallocate usage or switch from our platform to an alternative platform altogether.
For example, following Russia’s invasion of Ukraine, the United States and other countries imposed economic sanctions and severe export control restrictions against Russia and Belarus, and the United States and other countries could impose wider sanctions and export restrictions and take other actions should the conflict further escalate.
For example, following Russia’s invasion of Ukraine, the United States and other countries imposed economic sanctions and severe export control restrictions against Russia,Belarus, and restricted regions of Ukraine, and the United States and other countries could impose wider sanctions and export restrictions and take other actions should the conflict further escalate.
Obligations relating to privacy and data security (and customers’ data privacy expectations) are evolving, increasingly stringent, creating uncertainty, and may result in increasing scrutiny. Such obligations may be subject to different applications and interpretations, and which may be inconsistent and conflicting among different jurisdictions.
Obligations relating to privacy and data security (and customers’ data privacy expectations) are evolving, increasingly stringent, and create uncertainty, and may result in increasing scrutiny. Such obligations may be subject to different applications and interpretations, and which may be inconsistent and conflicting among different jurisdictions.
Negative conditions in the general economy both in the United States and abroad, including conditions resulting from changes in gross domestic product growth, financial and credit market fluctuations, currency and interest rate fluctuations, political turmoil, natural catastrophes, warfare, public health issues, and terrorist attacks on the United States, Europe, the Asia Pacific region, or elsewhere, could cause a downturn or recession and a decrease in business investments, including spending on information technology, which would harm our business.
Negative conditions in the general economy both in the United States and abroad, including conditions resulting from changes in gross domestic product growth, financial and credit market fluctuations, currency and interest rate fluctuations, political turmoil, actual or potential government shutdowns, natural catastrophes, warfare, public health issues, and terrorist attacks on the United States, Europe, the Asia Pacific region, or elsewhere, could cause a downturn or recession and a decrease in business investments, including spending on information technology, which would harm our business.
Any failure or perceived failure by us or third parties upon whom we rely to comply with obligations, relating to privacy and data security may result in significant consequences including but not limited to governmental investigations and enforcement actions (e.g., investigations, fines, penalties, audits, inspections, and similar), litigation (including class-action claims), additional reporting requirements and/or oversight, bans on processing personal data, and orders to destroy or not use personal information.
Any failure or perceived failure by us or third parties upon whom we rely to comply with obligations, relating to privacy and data security or the Internet may result in significant consequences including but not limited to reputational harm, governmental investigations and enforcement actions (e.g., investigations, fines, penalties, audits, inspections, and similar), litigation (including class-action claims), additional reporting requirements and/or oversight, bans on processing Personal Information, and orders to destroy or not use Personal Information.