10q10k10q10k.net

What changed in UiPath, Inc.'s 10-K2023 vs 2024

vs

Paragraph-level year-over-year comparison of UiPath, Inc.'s 2023 and 2024 10-K annual filings, covering the Business, Risk Factors, Legal Proceedings, Cybersecurity, MD&A and Market Risk sections. Every new, removed and edited paragraph is highlighted side-by-side so you can see exactly what management changed in the 2024 report.

+472 added561 removedSource: 10-K (2024-03-27) vs 10-K (2023-03-24)

Top changes in UiPath, Inc.'s 2024 10-K

472 paragraphs added · 561 removed · 242 edited across 7 sections

Item 1. Business

Business — how the company describes what it does

1 edited+119 added99 removed0 unchanged
Biggest changeSee the section titled 11 Table of Contents Risk Factors —Risks Related to Our Intellectual Property ,” included in Item 1A of this Annual Report on Form 10-K, for a description of risks related to our intellectual property.
Biggest changeFor further information, s ee the section titled Risk Factors—Risks 68 Table of Contents Related to Our Business, Products, Operations, and Industry " included in Part I, Item 1A of this Annual Report on Form 10-K.
Removed
Item 1. Business Overview First established in a Bucharest, Romania apartment in 2005, UiPath was incorporated in Delaware in 2015 as a company principally focused on building and managing automations and developing computer vision technology, which remains the foundation of our platform today.
Added
Fiscal Year 2024 Highlights • Revenue of $1,308.1 million increased 24% year-over-year. • ARR of $1,463.7 million increased 22% year-over-year. • Gross margin was 85% for fiscal year 2024, compared to 83% for fiscal year 2023. • Cash and cash equivalents, restricted cash, and marketable securities were $1,880.3 million as of January 31, 2024, compared to $1,759.8 million as of January 31, 2023.
Removed
Since that time, we have evolved from our beginnings in RPA into an end-to-end A I -powered automation platform through development and acquisitions, launched new products, and expanded our operations across the globe. Our vision is to enable automation across all knowledge work to accelerate human achievement.
Added
Macroeconomic Environment As a corporation with a global presence, we are subject to risks and uncertainties caused by significant events with macroeconomic impacts, including, but not limited to, the impact of changes in geopolitical relationships, rising inflation and interest rates, monetary policy changes, and foreign currency fluctuations.
Removed
The UiPath Business Automation Platform is The Foundation of Innovation™ because it can be used everywhere, by everyone, for everything, to benefit every business.
Added
Additionally, these macroeconomic impacts have generally disrupted the operations of our customers, prospective customers, and partners. 60 Table of Contents Internationally, we price our platform in currencies that may not be the functional currency.
Removed
We provide our customers with a robust set of capabilities that allow them to discover opportunities for automation, automate using a digital workforce that seamlessly collaborates with humans, and operate a mission critical automation program at scale.
Added
Accordingly, the heightened volatility of global markets has exposed us and will continue to expose us to foreign currency fluctuations, which may impact demand for our platform, our near-term results, comparison of results to prior periods, and our ability to predict future results.
Removed
Our platform enables employees to quickly build automations for both existing and new processes and to utilize software robots to perform a vast array of actions including, but not limited to, logging into applications, extracting information from documents, moving folders, filling in forms, and updating information fields and databases.
Added
Further, cash, cash equivalents, and marketable securities represent a significant portion of our total assets; as such, liquidity concerns in the financial services industry may have an effect on our business, financial conditions, and results of operations. Additionally, the return on our cash, cash equivalents, and marketable securities is sensitive to changes in interest rates.
Removed
The ability of our software robots to replicate steps performed by humans in executing business processes drives operational efficiencies and enables companies to deliver on key digital initiatives with greater speed, agility, and accuracy.
Added
Volatility in the interest rate environment may impact the amount of interest and other income reported on our consolidated statements of operations, the comparability of these amounts to prior periods, and our ability to predict future profitability.
Removed
Enterprise automation is here, and its momentum is growing as organizations around the world begin to understand the power of automation to drive efficiency and business outcomes.
Added
We continuously monitor the direct and indirect impacts of these circumstances on our business and financial results, as well as the overall global economy and geopolitical landscape. Fiscal Year 2023 Restructuring Actions On June 24, 2022, our board of directors approved restructuring actions to manage our operating expenses.
Removed
We aspire to be the defining company, advancing the evolution of automation as not just a tool, but as a way of operating and innovating. 5 Table of Contents Trends Shaping Our Industry A fragmented application landscape complicates business processes and hinders digital transformation.
Added
These actions included an overall reduction of approximately 5% of our global workforce, aimed at simplifying our go-to-market approach to improve market segmentation, increase sales productivity, and provide best-in-class customer experience and outcomes.
Removed
Businesses worldwide have spent billions of dollars on software in an attempt to drive efficiency and competitive advantages. A proliferation of applications has resulted in a shift from traditional software suites to specialized point solutions.
Added
On November 10, 2022, our board of directors approved further restructuring actions, including an additional 6% workforce reduction to further support our strategic positioning to drive increased execution velocity, operational efficiency, and customer centricity. Restructuring actions were completed during the second quarter of fiscal year 2024.
Removed
Enterprises have transitioned from managing a handful of multi-purpose, largely on-premises applications to managing hundreds or thousands of point solutions deployed across on-premises, cloud, and hybrid environments. These applications, which were generally not designed for interoperability, run in tandem with legacy technologies, relying on humans to act as the connective tissue in the performance of business processes.
Added
Refer to Note 11, Commitments and Contingencies—Fiscal Year 2023 Restructuring Actions included in Part II, Item 8 of this Annual Report on Form 10-K for more information.
Removed
As a result, employees lose valuable time navigating a fragmented application landscape and attention is diverted away from more cognitive activities that could directly improve business outcomes. Automation of personal workflows can lead to a democratization of automation.
Added
Components of Results of Operations Revenue We derive revenue from the sale of: (1) software licenses for use of our proprietary software and related maintenance and support; (2) the right to access certain software products we host (i.e., SaaS); and (3) professional services.
Removed
Employees must navigate an ever-increasing number of systems and applications and execute many manual and repetitive tasks in the performance of their day-to-day work, leading to frustration and lost productivity.
Added
We have a unified commercial offering for software products with both on-premise and cloud deployment options that allows customers the choice of either deployment option throughout the term of the contract. These Flex Offerings are comprised of three types of performance obligations: term license, maintenance and support, and SaaS.
Removed
While traditional automation solutions have attempted to address this friction, they frequently fall short of expectations because they have been designed for use by developers and engineers, rather than the employees who are directly involved in and familiar with the work being automated.
Added
Licenses Our term licenses (typically sold as a portion of Flex Offerings) provide customers the right to use software for a specified period of time.
Removed
By contrast, low-code solutions require little technical expertise and empower employees to use their firsthand knowledge of business processes to easily automate their personal workflows, resulting in personal and organizational benefits. Resource constraints require organizations to maximize workforce productivity. Enterprises are under pressure to maximize the productivity of their employees. This is even more critical in the current macroeconomic climate.
Added
Revenue for licenses is recognized at the point in time at which the customer is able to use and benefit from the software, which is generally upon delivery to the customer or upon commencement of the renewal term.
Removed
Inflationary tensions have caused resource constraints for organizations, driving them to become more cost-conscious and seek new opportunities for efficiency and savings. Investment in automation allows organizations to devote human capital resources to the highest value tasks that humans do best, such as abstract thinking, innovation, relationship building, and dealing with ambiguity.
Added
Subscription Services We generate subscription services revenue through the provision of: (1) maintenance and support services, which include technical support and unspecified updates and upgrades on a when-and-if-available basis for our licenses, and (2) SaaS products (typically sold as a portion of Flex Offerings).
Removed
Recent advancements in AI are enabling automation of sophisticated business processes and broader use cases. While RPA can easily capture data and manipulate applications like a person would, automation of certain more complex and cognitive tasks has historically been out of reach.
Added
Maintenance and support and SaaS products represent stand-ready obligations for which revenue is recognized ratably over the term of the arrangements. Professional Services and Other Professional services and other revenue consists of fees associated with professional services for process automation, customer education, and training services.
Removed
The evolution of AI , which refers to decision-making capabilities demonstrated by computer programs, has now enabled the automation of processes with characteristics—such as high variability, inherent uncertainty, and unstructured data—that would have been impossible to automate with RPA alone.
Added
Our professional services contracts are structured on a time and materials or fixed price basis, and the related revenue is recognized as the services are rendered. 61 Table of Contents Cost of Revenue Licenses Cost of licenses revenue consists of all direct costs to deliver our licenses to customers, amortization of software development costs related to our licenses, and amortization of acquired developed technology.
Removed
AI expands capabilities by enabling software robots to learn how to read, write, listen, recognize patterns, and make complex decisions, bringing automation to a new level by opening a world of new opportunities for business growth, cost reduction, and improved productivity. Competition The market for automation is one of the fastest growing enterprise software markets and is increasingly competitive.
Added
Subscription Services Cost of subscription services revenue consists of personnel-related expenses of our customer support and technical support teams, including salaries and bonuses, stock-based compensation expense, and employee benefit costs.
Removed
We believe our competitors primarily fall into the following three categories: • Enterprise platform vendors that are acquiring, building, or investing in automation functionality or partnering with automation providers. • RPA software providers that offer RPA platforms, but lack end-to-end automation capabilities. • Adjacent automation and integration platform companies, such as low-code, iBPMS , iPaaS , process mining, IDP , and test automation vendors, that provide additional features that can be useful for automations.
Added
Cost of subscription services revenue also includes third-party consulting services, hosting costs related to our SaaS products, amortization of acquired developed technology and capitalized software development costs related to SaaS products, depreciation, and allocated overhead. Overhead is allocated to cost of subscription services r evenue based on applicable headcount. We recognize these expenses as they are incurred.
Removed
We have alliances and integrations with key vendors in each of these groups, but they often develop and market automation capabilities as extensions of their core platforms. 6 Table of Contents A number of technology companies have attempted to address the automation needs of organizations through the application of business process management, application development platform offerings, RPA tools, and AI point offerings, as well as other horizontal software applications.
Added
We expect cost of subscription services revenue to continue to increase in absolute dollars for the foreseeable future as our SaaS business grows. In the future, we expect further expansion of our cloud-based deployments.
Removed
However, these existing offerings are challenged by a number of inherent limitations, including: • lack of an end-to-end platform; • immature UI automation capabilities; • challenges in linking AI capabilities to real-world execution; • need for changes to an enterprise's underlying infrastructure; • unsuitability for organization-wide use; • lack of governance capabilities at scale; and • lack of an engaged user community.
Added
As sales of SaaS products become a larger percentage of our total revenue, we expect our gross margin to be impacted by increased hosting fees and cloud infrastructure costs.
Removed
What We Offer Our platform is purpose-built to be responsive to these challenges and to advance the next generation of automation with several key strengths: • Our platform’s embedded AI, ML , and NLP capabilities improve decisioning and information processing by adapting to constantly changing variables. • Our software robots’ ability to emulate human behavior allows organizations to address a myriad of use cases, from simple to complex, across levels and departments. • Our platform allows users to seamlessly design and combine UI automations, API integrations, and AI-based document understanding in a single workflow. • Our multi-tenant platform is built for enterprise deployment, with security and governance at its core, and can be deployed on-premises, in a public or private cloud, or in a hybrid environment.
Added
Professional Services and Other Cost of professional services and other revenue primarily consists of personnel-related expenses of our professional services team, including salaries and bonuses, stock-based compensation expense, and employee benefit costs. Cost of professional services and other revenue also includes expenses related to subcontracted third-party services, depreciation, and allocated overhead. We recognize these expenses as they are incurred.
Removed
In addition, we offer a managed, multi-tenant SaaS version called Automation Cloud, which enables our customers to begin automating without the need to provision infrastructure, install applications, or perform additional configurations. • Our intuitive interface and low-code, drag-and-drop functionality is easy for employees to learn regardless of their technical acumen; built-in, customizable, and shareable components serve as building blocks for users to quickly and easily build and deploy automations. • Our platform tracks, measures, and forecasts the performance of automations, enabling customers to gain powerful insights and generate key performance indicators with actionable metrics. • Our technology democratizes automation, empowering employees and resulting in greater professional fulfillment and job satisfaction. • Our platform was designed to enable people and software robots to work together in harmony, with each focusing on the processes they execute best, to improve business outcomes.
Added
We expect cost of professional services and other revenue to continue to increase in absolute dollars for the foreseeable future. Operating Expenses Our operating expenses consist of sales and marketing, research and development, and general and administrative expenses.
Removed
The UiPath Business Automation Platform Our platform is built to span the full automation spectrum.
Added
Personnel-related expenses are the most significant component of operating expenses and consist of salaries and bonuses, stock-based compensation expense, and employee benefit costs. Operating expenses also include allocated overhead.
Removed
We recently updated its name to reflect our belief that our platform, the UiPath Business Automation Platform, is now at the center of the way our customers run their businesses—sitting between their application landscape, their processes, and their people—allowing their processes and people to move forward at the rate that they need to, by delivering resilient and robust automations and applications. 7 Table of Contents Discover Continuously uncovers opportunities for process and task improvements, helping to identify the highest-ROI areas Process Mining enables complete transparency into business processes and transforms them with automation and improvements that drive continuous operational efficiency.
Added
Sales and Marketing Sales and marketing expenses consist primarily of personnel-related expenses associated with our sales and marketing teams and related sales support teams, including salaries and bonuses, stock-based compensation expense, and employee benefit costs. Sales and marketing expenses also include sales and partner commissions, marketing event costs, advertising costs, travel, trade shows, other marketing materials, and allocated overhead.
Removed
Task Mining provides an objective, data-driven picture of desktop processes quicker and with fewer resources required, allowing organizations to act on gained insight through automation. Communications Mining lets users mine, monitor, and automate service conversations to scale operations efficiently and improve the experience of their customers.
Added
We expect that over the longer term our sales and marketing expenses will decrease as a percentage of revenue, although this percentage may fluctuate from period to period due to timing and extent of expenses.
Removed
Idea Capture & Management enables organizations to centrally capture and manage automation ideas and process improvements, prioritized by impact and ROI. Automate Gets more done with a digital workforce that seamlessly collaborates with people and automates work via UI and API, powered with native-integrated AI Low-code development empowers employees to build business apps and automations rapidly with low-code, visual tools.
Added
Research and Development Research and development expenses consist primarily of personnel-related expenses, including salaries and bonuses, stock-based compensation expense, and employee benefits costs for our research and development employees, and allocated overhead. Research and development costs are expensed as incurred, with the exception of certain software development costs which are eligible for capitalization.
Removed
UI and API automation are combined for maximum scale and speed across the broadest range of systems. Process orchestration enables users to create smarter decision-making and collaboration between people and software robots. Intelligent Document Processing removes the work from paperwork with semantic understanding of a wide range of documents—accurately and quickly.
Added
We expect that our research and development expenses will increase in absolute dollars for the foreseeable future as we continue to invest in efforts to develop new technology and enhance the functionality and capabilities of our existing products and platform infrastructure.
Removed
Integrated NLP and AI/ML makes software robots smarter to seamlessly automate more sophisticated work. Operate An enterprise-grade foundation to run and optimize a mission critical automation program at high scale Analytics provides the operational and business insight organizations need for their automation programs. Continuous testing guarantees reliability by continuously testing and monitoring automations and the applications they rely on.
Added
Our research and development expenses may fluctuate as a percentage of revenue from period to period due to the timing and extent of expenses.
Removed
Unified management and governance allows the organization to monitor the integrated platform and their automation program centrally at the lowest cost of ownership. Flexible deployment allows organizations to use the complete cloud-native platform SaaS or self-hosted for maximum flexibility.
Added
General and Administrative General and administrative expenses consist primarily of personnel-related expenses, including salaries and bonuses, stock-based compensation expense, and employee benefits costs associated with our finance, legal, 62 Table of Contents human resources, compliance, and other administrative teams, as well as accounting and legal professional services fees, other corporate-related expenses, and allocated overhead.
Removed
Our Growth Strategies Customer Acquisition and Expansion— We have simplified our go-to-market approach to drive a level of alignment that we believe will result in refined market segmentation, higher sales productivity, and better customer experience.
Added
We expect that over the longer term our general and administrative expenses will decrease as a percentage of revenue, although this percentage may fluctuate from period to period due to timing and extent of expenses. Interest Income Interest income consists of interest income earned on our cash and cash equivalents and marketable securities.
Removed
We sell automation not merely as a tool, but as a way of operating and innovating, and emphasize the ability of our platform to deliver meaningful business outcomes for our customers.
Added
Other Income (Expense), Net Other inc ome (expense) , net primarily consists of foreign exchange gains and losses. Other income (expense), net also includes amortization of discounts and premiums on marketable securities, as well as gains and losses associated with foreign currency forward contracts for those periods in which such contracts were outstanding.
Removed
We sell our platform through a direct sales team, supported by a team of pre-sales engineers and our professional services organization, who offer technical expertise to help customers accelerate adoption and time-to-value.
Added
Provision For Income Taxes Provision for income taxes consists of U.S. federa l and state income taxes and income taxes in foreign jurisdictions in which we conduct business. We maintain a full valuation allowance on our U.S. federal and state, Romanian, and U.K.
Removed
We also sell through channel partnerships and are focused on maintaining and growing a high-quality ecosystem of partners that build, train, and certify skills on our technology as well as those that deploy our technology on behalf of their customers.
Added
DTAs , as we have concluded as of January 31, 2024 that it is more likely than not that these DTAs will not be realized.
Removed
We sell to organizations of all sizes across a broad range of industries and geographies, with a focus on enterprise customers. In certain geographies, we maintain specialized teams that concentrate on specific verticals such as financial services, healthcare, manufacturing, and public sector.
Added
Our effective tax rate is affected by tax rates in foreign jurisdictions and the relative amounts of income we earn in those jurisdictions, as well as by non-deductible expenses as permanent differences, and by ch anges in our valuation allowances.
Removed
We've designed our go-to-market engine to segment our customer base according to propensity to invest in automation, and align our coverage model accordingly: • Enterprise— We dedicate a higher density of resources and coverage to the largest companies with the highest propensity to invest in and potential to adopt automation at scale.
Added
Results of Operations The following table sets forth selected consolidated statement of operations data for each of the periods indicated (in thousands): Year Ended January 31, 2024 2023 Revenue: Licenses $ 621,392 $ 497,836 Subscription services 649,918 508,823 Professional services and other 36,762 51,922 Total revenue 1,308,072 1,058,581 Cost of revenue: Licenses (1) 10,469 10,421 Subscription services (1)(2)(3)(4) 111,922 87,366 Professional services and other (2)(3)(4) 73,533 82,264 Total cost of revenue 195,924 180,051 Gross profit 1,112,148 878,530 Operating expenses: Sales and marketing (1)(2)(3)(4) 713,130 701,558 Research and development (2)(3)(4) 332,101 285,750 General and administrative (1)(2)(3)(4) 231,637 239,505 Total operating expenses 1,276,868 1,226,813 Operating loss (164,720) (348,283) Interest income 57,130 27,955 Other income, net 31,775 2,767 Loss before income taxes (75,815) (317,561) Provision for income taxes 14,068 10,791 Net loss $ (89,883) $ (328,352) 63 Table of Contents (1) Includes amortization of acquired intangible assets as follows (in thousands): Year Ended January 31, 2024 2023 Cost of licenses revenue $ 3,371 $ 2,754 Cost of subscription services revenue 2,359 1,811 Sales and marketing 2,706 2,153 General and administrative 164 178 Total amortization of acquired intangible assets $ 8,600 $ 6,896 (2) Includes stock-based compensation expense as follows (in thousands): Year Ended January 31, 2024 2023 Cost of subscription services revenue $ 14,750 $ 11,894 Cost of professional services and other revenue 10,958 11,855 Sales and marketing 144,863 154,922 Research and development 117,965 102,546 General and administrative 83,419 88,623 Total stock-based compensation expense $ 371,955 $ 369,840 (3) Includes employer payroll tax expense related to employee equity transactions as follows (in thousands): Year Ended January 31, 2024 2023 Cost of subscription services revenue $ 434 $ 272 Cost of professional services and other revenue 327 263 Sales and marketing 4,176 4,605 Research and development 3,027 1,692 General and administrative 1,924 930 Total employer payroll tax expense related to employee equity transactions $ 9,888 $ 7,762 (4) Includes restructuring expense as follows (in thousands): Year Ended January 31, 2024 2023 Cost of subscription services revenue $ 114 $ 182 Cost of professional services and other revenue — 710 Sales and marketing 1,376 19,491 Research and development 387 494 General and administrative 749 2,569 Total restructuring expense $ 2,626 $ 23,446 64 Table of Contents The following table sets forth our consolidated statement of operations data expressed as a percentage of revenue for the periods indicated: Year Ended January 31, 2024 2023 Revenue: Licenses 47 % 47 % Subscription services 50 % 48 % Professional services and other 3 % 5 % Total revenue 100 % 100 % Cost of revenue: Licenses 1 % 1 % Subscription services 8 % 8 % Professional services and other 6 % 8 % Total cost of revenue 15 % 17 % Gross profit 85 % 83 % Operating expenses: Sales and marketing 55 % 66 % Research and development 25 % 27 % General and administrative 18 % 23 % Total operating expenses 98 % 116 % Operating loss (13) % (33) % Interest income 4 % 3 % Other income, net 3 % — % Loss before income taxes (6) % (30) % Provision for income taxes 1 % 1 % Net loss (7) % (31) % Comparison of Fiscal Year 2024 and Fiscal Year 2023 Revenue Year Ended January 31, 2024 2023 Change % Change (dollars in thousands) Licenses $ 621,392 $ 497,836 $ 123,556 25 % Subscription services 649,918 508,823 141,095 28 % Professional services and other 36,762 51,922 (15,160) (29) % Total revenue $ 1,308,072 $ 1,058,581 $ 249,491 24 % Total revenue increased by $249.5 million, or 24%, for fiscal year 2024 compared to fiscal year 2023, primarily due to a $141.1 million increase in subscription services revenue, related in part to the transition to our Flex Offerings, and a $123.6 million increase in licenses revenue.
Removed
We believe these accounts represent our largest growth opportunity. Here we focus on selling positive business outcomes that resonate with C-level executives and leverage our largest partners for enablement.
Added
As we continued to expand our sales efforts in the U.S. and internationally, our revenue increased across all regions. Of the growth in total revenue, 12% was attributable to new customers and 88% was attributable to existing customers.
Removed
Dense coverage ratios and industry alignment of sales teams allow us to accelerate both new customer acquisition and usage expansion. 8 Table of Contents • Corporate and Mid-Market— We focus our more efficient and cost-effective resources on companies in the earlier stages of their automation journey, with a one-to-many coverage ratio.
Added
Subscription services revenue is recognized ratably over the subscription term; therefore, the increase in subscription services revenue is driven both by sales in prior periods for which we continue to provide maintenance and support and SaaS and by new sales in the current period. 65 Table of Contents Cost of Revenue and Gross Margin Year Ended January 31, 2024 2023 Change % Change (dollars in thousands) Licenses $ 10,469 $ 10,421 $ 48 — % Subscription services 111,922 87,366 24,556 28 % Professional services and other 73,533 82,264 (8,731) (11) % Total cost of revenue $ 195,924 $ 180,051 $ 15,873 9 % Gross margin 85 % 83 % Total cost of revenue increased by $15.9 million, or 9%, for fiscal year 2024 compared to fiscal year 2023, primarily due to an increase in cost of subscription services revenue, partially offset by a decrease in cost of professional services and other revenue.
Removed
Our customers frequently see rapid time-to-value with our products, and we are able to quickly expand sales within organizations as customers add features, expand use cases, and increase the number of software robots beyond their initial deployment.
Added
The increase in cost of subscription services revenue was primarily driven by a $14.3 million increase in personnel-related expenses, which included a $9.7 million increase in salary-related and bonus expenses associated with both increased headcount and merit increases, a $2.9 million increase in stock-based compensation expense, and a $1.4 million increase in employee insurance costs.
Removed
The broad applicability of our platform enables us to sell across all levels and departments of an organization, affording opportunity for eventual graduation to the enterprise level. • Small and Mid-Sized Business— We seek to sell to the smallest companies primarily through our most efficient partner-led, self-service, and digital channels, focusing on new durable customer acquisition.

139 more changes not shown on this page.

Item 1A. Risk Factors

Risk Factors — what could go wrong, per management

218 edited+106 added87 removed278 unchanged
Biggest changeOur current and future international business and operations involve a variety of risks, including: slower than anticipated availability to and adoption of our platform and products by international businesses; changes in a specific country’s or region’s political, regulatory, or economic conditions; the need to adapt and localize our products for specific countries; greater difficulty collecting accounts receivable and longer payment cycles; potential changes in trade relations, regulations, or laws; unexpected changes in laws or regulatory requirements, including tax laws and regulations; more stringent regulations relating to privacy and data security and the unauthorized use of or access to commercial and personal data, particularly in Europe; differing and potentially more onerous labor regulations, especially in Europe, where labor laws are generally more advantageous to employees as compared to the U.S., including deemed hourly wage and overtime regulations in these locations; challenges inherent in efficiently managing, and the increased costs associated with, an increased number of employees over large geographic distances, including the need to implement appropriate systems, policies, benefits, and compliance programs that are specific to each jurisdiction; difficulties in managing a business in new markets with diverse cultures, languages, customs, legal systems, alternative dispute systems, and regulatory systems; increased travel, real estate, infrastructure, and legal compliance costs associated with international operations; currency exchange rate fluctuations and the resulting effect on our revenue and expenses, and the cost and risk of entering into hedging transactions if we chose to do so in the future; limitations on our ability to reinvest earnings from operations in one country to fund the capital needs of our operations in other countries; laws and business practices favoring local competitors or general market preferences for local vendors; limited or insufficient intellectual property protection or difficulties obtaining, maintaining, protecting, or enforcing our intellectual property rights, including our trademarks and patents; political instability or terrorist activities; an outbreak of a contagious disease, which may cause us or our third-party providers and/or customers to temporarily suspend our or their respective operations in the affected city or country; exposure to liabilities under anti-corruption and anti-money laundering laws, including the FCPA, U.S. bribery laws, the United Kingdom Bribery Act, and similar laws and regulations in other jurisdictions; exposure to anti-competition laws in foreign jurisdictions that may conflict with or be more restrictive than similar U.S. anti-competition laws; adverse changes to domestic and foreign tax laws and regulations, and the requirements of foreign exchange controls, which could make it difficult to repatriate earnings and cash; and the impact of the Russian military action and evolving geopolitical situation in Ukraine and the near- and longer-term effects on our employees, our business, and the global economic environment. 44 Table of Contents Although we have taken steps designed to ensure that UiPath complies with applicable regulations including evolving U.S. and international sanctions, these steps involve additional compliance costs and operational costs.
Biggest changeOur current and future international business and operations involve a variety of risks, including: slower than anticipated availability to and adoption of our platform and products by international businesses; changes in a specific country’s or region’s political, regulatory, or economic conditions; the need to adapt and localize our products for specific countries; greater difficulty collecting accounts receivable and longer payment cycles; potential changes in trade relations, regulations, or laws; unexpected changes in laws or regulatory requirements, including tax laws and regulations; more stringent regulations relating to privacy and data security and the unauthorized use of or access to commercial and personal data, particularly in the EU; 46 Table of Contents differing and potentially more onerous labor regulations, especially in Europe, where labor laws are generally more advantageous to employees as compared to the U.S., including deemed hourly wage and overtime regulations in these locations; challenges inherent in efficiently managing, and the increased costs associated with, an increased number of employees over large geographic distances, including the need to implement appropriate systems, policies, benefits, and compliance programs that are specific to each jurisdiction; difficulties in managing a business in new markets with diverse cultures, languages, customs, legal systems, alternative dispute systems, and regulatory systems; increased travel, real estate, infrastructure, and legal compliance costs associated with international operations; currency exchange rate fluctuations and the resulting effect on our revenue and expenses, and the cost and risk of entering into hedging transactions if we chose to do so in the future; limitations on our ability to reinvest earnings from operations in one country to fund the capital needs of our operations in other countries; laws and business practices favoring local competitors or general market preferences for local vendors; limited or insufficient intellectual property protection or difficulties obtaining, maintaining, protecting, or enforcing our intellectual property rights, including our trademarks and patents; the impacts of political instability, military conflicts, or terrorist activities on our employees, our business, and the global economic environment; an outbreak of a contagious disease, which may cause us or our third-party providers and/or customers to temporarily suspend our or their respective operations in the affected city or country; exposure to liabilities under anti-corruption and anti-money laundering laws, including the FCPA, U.S. bribery laws, the U.K.
Even if our ARR and revenue continue to increase, our ARR and revenue growth rates may decline in the future as a result of a variety of factors, including the maturation of our business, increased competition, changes to technology, a decrease in the growth of our overall market, or our failure, for any reason, to continue to take advantage of growth opportunities.
Even if our revenue and ARR continue to increase, our revenue and ARR growth rates may decline in the future as a result of a variety of factors, including the maturation of our business, increased competition, changes to technology, a decrease in the growth of our overall market, or our failure, for any reason, to continue to take advantage of growth opportunities.
If we are unable to maintain or increase our ARR or revenue at a rate sufficient to offset the expected increase in our costs, our business, financial condition, and results of operations will be harmed, and we may not be able to achieve or maintain profitability over the long term.
If we are unable to maintain or increase our revenue or ARR at a rate sufficient to offset the expected increase in our costs, our business, financial condition, and results of operations will be harmed, and we may not be able to achieve or maintain profitability over the long-term.
If we are not able to continue to provide high levels of customer service, our reputation, as well as our business, results of operations, and financial condition, could be harmed. As usage of our platform capabilities grow, we will need to continue to devote additional resources to improving and maintaining our infrastructure and integrating with third-party applications.
If we are not able to continue to provide high levels of customer service, our reputation, as well as our business, financial condition, and results of operations could be harmed. As usage of our platform capabilities grow, we will need to continue to devote additional resources to improving and maintaining our infrastructure and integrating with third-party applications.
If we are unable to educate potential customers and change the market’s readiness to accept our technology, we may experience slower than projected growth and our business, results of operations, and financial condition may be harmed.
If we are unable to educate potential customers and change the market’s readiness to accept our technology, we may experience slower than projected growth and our business, financial condition, and results of operations may be harmed.
Real or perceived errors, failures, or bugs in our platform and products could adversely affect our business, results of operations, financial condition, and growth prospects. Our platform and products are complex and use novel technology. Undetected errors, failures, or bugs have occurred in our platform and products in the past and may occur in the future.
Real or perceived errors, failures, or bugs in our platform and products could adversely affect our business, financial condition, results of operations, and growth prospects. Our platform and products are complex and use novel technology. Undetected errors, failures, or bugs have occurred in our platform and products in the past and may occur in the future.
Any errors, failures, or bugs in our platform or products could also impair our ability to attract new customers, retain existing customers, or expand their use of our software, which would adversely affect our business, results of operations, and financial condition.
Any errors, failures, or bugs in our platform or products could also impair our ability to attract new customers, retain existing customers, or expand their use of our software, which would adversely affect our business, financial condition, and results of operations.
Incorrect or improper implementation or use of our platform and products could result in customer dissatisfaction and harm our business, results of operations, financial condition, and growth prospects.
Incorrect or improper implementation or use of our platform and products could result in customer dissatisfaction and harm our business, financial condition, results of operations, and growth prospects.
If adequate funds are not available on acceptable terms, we may be unable to invest in future growth opportunities, which could harm our business, results of operations, and financial condition.
If adequate funds are not available on acceptable terms, we may be unable to invest in future growth opportunities, which could harm our business, financial condition, and results of operations.
We believe that maintenance and enhancement of the UiPath brand is important to support the marketing and sale of our existing and future products to new customers and expand sales of our platform and products to existing customers. We also believe that the importance of brand recognition will increase as competition in our market increases.
We believe that maintenance and enhancement of UiPath brand is important to support the marketing and sale of our existing and future products to new customers and expand sales of our platform and products to existing customers. We also believe that the importance of brand recognition will increase as competition in our market increases.
If we are unable to achieve the anticipated strategic benefits of an acquisition or if the integration or the anticipated financial and strategic benefits, including any anticipated cost savings, revenue opportunities, or operational synergies, of such an acquisition are not realized as rapidly as or to the extent anticipated by us, our business, results of operations, and financial condition could suffer.
If we are unable to achieve the anticipated strategic benefits of an acquisition, or if the integration, or the anticipated financial and strategic benefits, including any anticipated cost savings, revenue opportunities, or operational synergies, of such an acquisition are not realized as rapidly as or to the extent anticipated by us, our business, financial condition, and results of operations, could suffer.
We are and may in the future become subject to legal proceedings and claims that arise in the ordinary course of business, such as claims brought by our customers in connection with commercial disputes or employment claims made by our current or former employees.
We are subject and may in the future become subject to legal proceedings and claims that arise in the ordinary course of business, such as claims brought by our customers in connection with commercial disputes or employment claims made by our current or former employees.
Russia, China, Brazil) have also passed or are considering laws requiring local data residency, or otherwise impeding the transfer of personal data across borders, any of which could increase the cost and complexity of doing business.
Brazil, China, Russia) have also passed or are considering laws requiring local data residency, or otherwise impeding the transfer of personal data across borders, any of which could increase the cost and complexity of doing business.
Some actors now engage and are expected to continue to engage in cyberattacks, including without limitation nation-state actors for geopolitical reasons and in conjunction with military conflicts and defense activities.
Some actors now engage and are expected to continue to engage in cyberattacks, including without limitation, nation-state actors for geopolitical reasons, in conjunction with military conflicts and defense activities.
Moreover, no assurance can be given that these agreements will be effective in controlling access to, distribution, use, misuse, misappropriation, reverse engineering, or disclosure of our proprietary information, know-how, and trade secrets. Further, these agreements may not prevent our competitors from independently developing technologies that are substantially equivalent or superior to our products and platform capabilities.
Moreover, no assurance can be given that these agreements will be effective in controlling access to, or distribution, use, misuse, misappropriation, reverse engineering, or disclosure of our proprietary information, know-how, and trade secrets. Further, these agreements may not prevent our competitors from independently developing technologies that are substantially equivalent or superior to our products and platform capabilities.
Demand for our automation platform may be affected by a number of factors, many of which are beyond our control, including continued market acceptance and integration of our platform into our customers’ operations; the continued volume, variety, and velocity of automations that are generated through use of our platform; timing of development, and release of new offerings by our competitors; technological change, including in the areas of AI and ML systems, and the rate of growth in our market.
Demand for our platform may be affected by a number of factors, many of which are beyond our control, including continued market acceptance and integration of our platform into our customers’ operations; the continued volume, variety, and velocity of automations that are generated through use of our platform; timing of development, and release of new offerings by our competitors; technological change, including in the areas of AI and ML systems, and the rate of growth in our market.
To encourage awareness, use, familiarity, and adoption of our platform and products, we offer a community edition and enterprise trial version of our software, each of which provides free, online access to certain of our products. This “try-before-you-buy” strategy may not be successful in driving developer education regarding or leading customers to purchase our products.
To encourage awareness, use, and adoption of our platform and products, we offer a community edition and enterprise trial version of our software, each of which provides free, online access to certain of our products. This “try-before-you-buy” strategy may not be successful in driving developer education regarding or leading customers to purchase our products.
Our inability to protect our proprietary technology against unauthorized copying or use, as well as any costly litigation or diversion of our management’s attention and resources, could delay further sales or the implementation of our products and platform capabilities, impair the functionality of our products and platform capabilities, delay introductions of new solutions, result in our substituting inferior or more costly technologies into our products, or injure our reputation.
Our inability to protect our proprietary technology against unauthorized copying or use, as well as any costly litigation or diversion of our management’s attention and resources, could delay further sales or the implementation of our products and platform capabilities, impair the functionality of our products and platform capabilities, delay introductions of new functionality, result in our substituting inferior or more costly technologies into our products, or injure our reputation.
Our corporate structure and intercompany arrangements cause us to be subject to the tax laws of various jurisdictions, and we could be obligated to pay additional taxes, which could materially adversely affect our business, financial condition, results of operations, and prospects. Our international operations and personnel have rapidly expanded to support our business in numerous international markets.
Our corporate structure and intercompany arrangements cause us to be subject to the tax laws of various jurisdictions, and we could be obligated to pay additional taxes, which could materially adversely affect our business, financial condition, results of operations, and growth prospects. Our international operations and personnel have rapidly expanded to support our business in numerous international markets.
If we are unable to enhance our platform and products to keep pace with evolving customer requirements, or if new technologies emerge that are able to deliver competitive products at lower prices, more efficiently, more conveniently, or more securely than our platform, our business, financial condition, and results of operations could be adversely affected.
If we are unable to enhance our platform and products to keep pace with evolving requirements, or if new technologies emerge that are able to deliver competitive products at lower prices, more efficiently, more conveniently, or more securely than our platform, our business, financial condition, and results of operations could be adversely affected.
The market price of our Class A common stock may be highly volatile and may fluctuate or decline substantially as a result of a variety of factors, some of which are beyond our control, including: actual or anticipated fluctuations in our financial condition or results of operations; variance in our financial performance from expectations of securities analysts; changes in the pricing of our products and services; changes in our projected operating and financial results; changes in laws or regulations applicable to our platform and products; announcements by us or our competitors of significant business developments, acquisitions, or new products; significant data breaches, disruptions to, or other incidents involving our software; our involvement in litigation or governmental investigations; future sales of our Class A common stock by us or our stockholders; changes in senior management or key personnel; the issuance of new or changed securities analysts’ reports or recommendations; the trading volume of our Class A common stock; changes in the anticipated future size and growth rate of our market; economic and market conditions in general, or in our industry in particular; and 51 Table of Contents technical factors in the public trading market for our Class A common stock that may produce price movements that may or may not comport with macro, industry, or company-specific fundamentals, including, without limitation, the sentiment of retail investors, the amount and status of short interest in our securities, access to margin debt, trading in options and other derivatives on our common stock, and other technical trading factors.
The market price of our Class A common stock may be highly volatile and may fluctuate or decline substantially as a result of a variety of factors, some of which are beyond our control, including: actual or anticipated fluctuations in our financial condition or results of operations; variance in our financial performance from expectations of securities analysts; changes in the pricing of our products and services; changes in our projected operating and financial results; changes in laws or regulations applicable to our platform and products; announcements by us or our competitors of significant business developments, acquisitions, or new products; significant data breaches, disruptions to, or other incidents involving our software; our involvement in litigation or governmental investigations; future sales of our Class A common stock by us or our stockholders; changes in senior management or key personnel; the issuance of new or changed securities analysts’ reports or recommendations; the trading volume of our Class A common stock; changes in the anticipated future size and growth rate of our market; economic and market conditions in general, or in our industry in particular; and technical factors in the public trading market for our Class A common stock that may produce price movements that may or may not comport with macro, industry, or company-specific fundamentals, including, without limitation, the sentiment of retail investors, the amount and status of short interest in our securities, access to margin debt, trading in options and other derivatives on our common stock, and other technical trading factors.
Our customers have no obligation to renew their licenses for our products after the expiration of their license period. We provide some customers the opportunity to use our automation platform and products for free prior to purchasing a license. We also work with our customers to identify opportunities for follow-on sales to increase our footprint within their businesses.
Our customers have no obligation to renew their licenses for our products after the expiration of their license period. We provide some customers the opportunity to use our platform and products for free prior to purchasing a license. We also work with our customers to identify opportunities for follow-on sales to increase our footprint within their businesses.
We may also incur significant costs for using alternative equipment or taking other actions in preparation for, or in reaction to, events that damage the third-party hosting services we use. 27 Table of Contents In the event that our service agreements with our third-party hosting services are terminated, or there is a lapse of service, elimination of services or features that we utilize, interruption of internet service provider connectivity, or damage to such facilities, we could experience interruptions in access to our cloud-based products as well as significant delays and additional expense in arranging or creating new facilities and services and/or re-architecting our cloud-based products for deployment on a different cloud infrastructure service provider, which could adversely affect our business, financial condition, and results of operations.
We may also incur significant costs for using alternative equipment or taking other actions in preparation for, or in reaction to, events that damage the third-party hosting services we use. 30 Table of Contents In the event that our service agreements with our third-party hosting services are terminated, or there is a lapse of service, elimination of services or features that we utilize, interruption of internet service provider connectivity, or damage to such facilities, we could experience interruptions in access to our cloud-based products as well as significant delays and additional expense in arranging or creating new facilities and services, and/or re-architecting our cloud-based products for deployment on a different cloud infrastructure service provider, which could adversely affect our business, financial condition, and results of operations.
If these third-party software providers were to modify the terms of their licensing arrangements with our customers in a manner that would reduce the utility of our products, or increase the cost to use our products in connection with these third-party software products, then our customers may no longer choose to adopt our automation platform or continue to use our products.
If these third-party software providers were to modify the terms of their licensing arrangements with our customers in a manner that would reduce the utility of our products, or increase the cost to use our products in connection with these third-party software products, then our customers may no longer choose to adopt our platform or continue to use our products.
Any failure to maintain effective disclosure controls and procedures and internal control over financial reporting could have a material and adverse effect on our business and results of operations. We are exposed to fluctuations in currency exchange rates, which affect our results of operations.
Any failure to maintain effective disclosure controls and procedures and internal control over financial reporting could have a material and adverse effect on our business, financial condition, and results of operations. We are exposed to fluctuations in currency exchange rates, which affect our results of operations.
If the assumptions that we use to plan our business are incorrect or change in reaction to changes in our market, or if we are unable to maintain consistent ARR, revenue, or ARR or revenue growth, our stock price could be volatile, and it may be difficult to achieve and maintain profitability.
If the assumptions that we use to plan our business are incorrect, or change in reaction to changes in our market, or if we are unable to maintain consistent revenue, ARR, or revenue or ARR growth, our stock price could be volatile, and it may be difficult to achieve and sustain profitability.
These investments may not be successful on the timeline we anticipate or at all, and may not result in increased ARR or revenue growth. For instance, we anticipate that our customers will continue to increase adoption of our SaaS products in future periods.
These investments may not be successful on the timeline we anticipate, or at all, and may not result in revenue or ARR growth. For instance, we anticipate that our customers will continue to increase adoption of our SaaS products in future periods.
Remote work has become more common and has increased risks to our information technology systems and data, as more of our employees utilize network connections, computers and devices outside our premises or network, including working at home, while in transit, and in public locations.
In addition, remote work has become more common, and has increased risks to our information technology systems and data, as more of our employees utilize network connections, computers, and devices outside of our premises or network, including working at home, while in transit, and in public locations.
If our ESG practices do not meet evolving investor or other stakeholder expectations and standards, our reputation, our ability to attract or retain employees, and our attractiveness as an investment, business partner, acquirer, or service provider could be negatively impacted.
If our ESG practices do not meet evolving investor, customer, or other stakeholder expectations and standards, our reputation, our ability to attract or retain employees, and our attractiveness as an investment, business partner, acquirer, or service provider could be negatively impacted.
We also target customers in Asia and have operations in Japan, Singapore, India, Hong Kong, and Australia and are subject to new and emerging data privacy regimes in Asia, including China’s PIPL, Japan’s Act on the Protection of Personal Information, and Singapore’s Personal Data Protection Act.
We also target customers in Asia, have operations Asia including in Japan, Singapore, India, and Hong Kong, and are subject to new and emerging data privacy regimes including China’s PIPL, Japan’s Act on the Protection of Personal Information, and Singapore’s Personal Data Protection Act.
As of January 31, 2023, we had 1,785 customers with ARR of $100 thousand or more and 229 customers with ARR of $1.0 million or more, which accounted for approximately 81% and 43% of our revenue, respectively, for the period then ended.
As of January 31, 2023, we had 1,785 customers with ARR of $100 thousand or more and 229 customers with ARR of $1 million or more, which accounted for approximately 81% and 43% of our revenue, respectively, for the period then ended.
Actions we may decide to take in the future in our attempt to achieve profitability may not be successful in yielding our intended results and may not appropriately address either or both of the short-term and long-term strategy of our business.
Actions we may decide to take in the future in our attempt to achieve or maintain profitability may not be successful in yielding our intended results and may not appropriately address either or both of the short-term and long-term strategy of our business.
Because we derive substantially all of our revenue from our automation platform, failure of this platform to satisfy customer demands could adversely affect our business, results of operations, financial condition, and growth prospects. We derive and expect to continue to derive substantially all of our revenue from our automation platform.
Because we derive substantially all of our revenue from our UiPath Business Automation Platform, failure of this platform to satisfy customer demands could adversely affect our business, financial condition, results of operations, and growth prospects. We derive and expect to continue to derive substantially all of our revenue from our UiPath Business Automation Platform.
Future business transactions (such as acquisitions or integrations) could expose us to additional cybersecurity risks and vulnerabilities, as our systems could be negatively affected by vulnerabilities present in acquired or integrated entities’ systems and technologies.
Future or past business transactions (such as acquisitions or integrations) could expose us to additional cybersecurity risks and vulnerabilities, as our systems could be negatively affected by vulnerabilities present in acquired or integrated entities' systems and technologies.
Additionally, the European Commission and several countries have issued (and continue to issue) proposals that could change various aspects of the current tax framework under which we are taxed.
Additionally, the European Commission and several countries have issued (and continue to issue) legislation and proposals that could change various aspects of the current tax framework under which we are taxed.
If our information technology systems or data, or those of third parties upon which we rely, are or were compromised, we could experience adverse consequences resulting from such compromise, including but not limited to regulatory investigations or actions; litigation; fines and penalties; disruptions 35 Table of Contents of our business operations; reputational harm; loss of revenue or profits; loss of customers or sales; and other adverse consequences.
If our information technology systems or data, or those of third parties upon which we rely, are or were compromised, we could experience adverse consequences resulting from such compromise, including but not limited to regulatory investigations or actions; litigation; fines and penalties; disruptions 37 Table of Contents of our business operations; reputational harm; loss of revenue or profits; loss of customers or sales; and other adverse consequences.
Overall growth of our business depends on a number of additional factors, including our ability to: price our products effectively so that we are able to attract new customers and expand sales to our existing customers; expand the functionality and use cases for the products we offer on our platform; maintain and expand the rates at which customers purchase and renew licenses to our platform; provide our customers with support that meets their needs; continue to introduce and sell our products to new markets; 17 Table of Contents continue to develop new products and new functionality for our platform and successfully further optimize our existing products and infrastructure; successfully identify and acquire or invest in businesses, products, or technologies that we believe could complement or expand our platform; and increase awareness of our brand on a global basis and successfully compete with other companies.
Overall growth of our business depends on a number of additional factors, including our ability to: price our products that we offer on our platform effectively so that we are able to attract new customers and expand sales to our existing customers; expand the functionality and use cases for the products we offer on our platform; maintain and expand the rates at which customers purchase and renew licenses to our platform; provide our customers with support that meets their needs; continue to introduce and sell our products to new markets; continue to develop new products and new functionality for our platform and successfully further optimize our existing products and infrastructure; successfully identify and acquire or invest in businesses, products, or technologies that we believe could complement or expand our platform; and increase awareness of our brand on a global basis and successfully compete with other companies.
Because our Co-Chief Executive Officer, Co-Founder, and Chairman, Daniel Dines, who, collectively with his controlled entities, holds all our outstanding shares of Class B common stock, and beneficially owns shares representing in excess of 50% of the voting power of our outstanding capital stock, we are eligible to elect the “controlled company” exemption to the corporate governance rules for publicly-listed companies.
Because our Chief Innovation Officer, co-founder, and Chairman, Daniel Dines, who, collectively with his controlled entities, holds all our outstanding shares of Class B common stock, and beneficially owns shares representing in excess of 50% of the voting power of our outstanding capital stock, we are eligible to elect the “controlled company” exemption to the corporate governance rules for publicly-listed companies.
Real or perceived errors, failures, or 26 Table of Contents bugs in our platform and products could result in negative publicity, loss of or delay in market acceptance of our platform and products, regulatory investigations and enforcement actions, harm to our brand, weakening of our competitive position, claims by customers for losses sustained by them, or failure to meet the stated service level commitments in our customer agreements.
Real or perceived errors, failures, or 29 Table of Contents bugs in our platform and products could result in negative publicity, loss of or delay in market acceptance of our platform and products, regulatory investigations and enforcement actions, harm to our brand, weakening of our competitive position, claims by customers for losses sustained by them, or failure to meet the stated service level commitments in our customer agreements.
For example, we anticipate that we will need to establish relationships with new partners in order to expand into certain countries, and if we fail to identify, establish, and maintain such relationships, we may be unable to execute on our expansion plans. As of January 31, 2023, the majority of our full-time employees were located outside of the U.S.
For example, we anticipate that we will need to establish relationships with new partners in order to expand into certain countries, and if we fail to identify, establish, and maintain such relationships, we may be unable to execute on our expansion plans. As of January 31, 2024, the majority of our full-time employees were located outside of the U.S.
If we are unable to assert that our internal control over financial reporting is effective, or if, when required, our independent registered public accounting firm is unable to express an opinion on the effectiveness of our internal control over financial reporting, we could lose investor confidence in the accuracy and completeness of our financial reports, which could cause the price of our Class A common stock to decline.
If we are unable to assert that our internal control over financial reporting is effective, or if our independent registered public accounting firm is unable to express an opinion on the effectiveness of our internal control over financial reporting, we could lose investor confidence in the accuracy and completeness of our financial reports, which could cause the price of our Class A common stock to decline.
An acquisition may also negatively affect our financial results because it may: require us to incur charges or assume substantial debt; cause adverse tax consequences or unfavorable accounting treatment; expose us to claims and disputes by third parties, including intellectual property and privacy claims and disputes; 31 Table of Contents not generate sufficient financial return to offset additional costs and expenses related to the acquisition; cause us to incur liabilities for activities of the acquired company before the acquisition; cause us to record impairment charges associated with goodwill and other acquired intangible assets; and cause other unforeseen operating difficulties and expenditures.
An acquisition may also negatively affect our financial results because it may: require us to incur charges or assume substantial debt; cause adverse tax consequences or unfavorable accounting treatment; expose us to claims and disputes by third parties, including intellectual property and privacy claims and disputes; not generate sufficient financial return to offset additional costs and expenses related to the acquisition; cause us to incur liabilities for activities of the acquired company before the acquisition; cause us to record impairment charges associated with goodwill or acquired intangible assets; and cause other unforeseen operating difficulties and expenditures.
During times of war and other major conflicts, we, the third-party service providers upon which we rely, and our customers may be vulnerable to a heightened risk of these attacks, including retaliatory cyberattacks, that could materially disrupt our systems and operations, supply chain, and ability to produce, sell, and distribute our goods and services.
During times of geopolitical and other major conflicts, we, the third-party service providers upon which we rely, and our customers may be vulnerable to a heightened risk of these attacks, including retaliatory cyberattacks, that could materially disrupt our systems and operations, supply chain, and ability to produce, sell, and distribute our goods and services.
We cannot predict whether our dual class structure, combined with the concentrated control of our Co-Chief Executive Officer, Co-Founder, and Chairman, Daniel Dines, who holds all of the outstanding shares of our Class B common stock, will result in a lower or more volatile market price of our Class A common stock or in adverse publicity or other adverse consequences.
We cannot predict whether our dual class structure, combined with the concentrated control of our Chief Innovation Officer, co-founder, and Chairman, Daniel Dines, who holds all of the outstanding shares of our Class B common stock, will result in a lower or more volatile market price of our Class A common stock or in adverse publicity or other adverse consequences.
If our cloud-based products are unavailable or if our users are unable to access our cloud-based products within a reasonable amount of time or at all, we may experience a loss of customers, loss or delay of market acceptance of our platform and products, delays in payment to us by customers, injury to our reputation and brand, legal claims against us, and the diversion of our resources.
If our cloud-based products are unavailable, or if our users are unable to access our cloud-based products within a reasonable amount of time or at all, we may experience a loss of customers, loss or delay of market acceptance of our platform and products, delays in payment to us by customers, harm to our reputation and brand, legal claims against us, and the diversion of our resources.
You should consider and read carefully all of the risks and uncertainties described below, together with all of the other information contained in this Annual Report on Form 10-K, including the section titled Management’s Discussion and Analysis of Financial Condition and Results of Operations and our consolidated financial statements and the related notes.
The reader should consider and read carefully all of the risks and uncertainties described below, together with all of the other information contained in this Annual Report on Form 10-K, including the section titled Management’s Discussion and Analysis of Financial Condition and Results of Operations and our consolidated financial statements and the related notes.
Our competitors may be able to respond more quickly to new or expanding technology, such as newly emerging generative AI technologies, and devote more resources to product development that we can. The speed of technological development may prove disruptive to some of our markets if we are unable to maintain the pace of innovation.
Our competitors may be able to respond more quickly to new or expanding technology, such as newly emerging generative AI technologies, and devote more resources to product development than we can. The speed of technological development may prove disruptive to some of our markets if we are unable to maintain the pace of innovation.
Accordingly, you should not expect our quarterly or annual results to be predictive of any future period. Our key performance metric, ARR, and certain other operational data in this report are subject to assumptions and limitations and may not provide an accurate indication of our future or expected results.
Accordingly, our quarterly or annual results should not be expected to be predictive of any future period. Our key performance metric, ARR, and certain other operational data in this report are subject to assumptions and limitations and may not provide an accurate indication of our future or expected results.
ARR is not a forecast of future revenue and does not reflect any actual or anticipated reductions in invoiced value due to contract non-renewals or service cancellations other than for specific reserves, such as those for credit losses or disputed amounts.
ARR is not a forecast of future revenue and does not reflect any actual or anticipated reductions in invoiced value due to contract non-renewals or service cancellations other than for certain reserves, such as those for credit losses or disputed amounts.
In addition, because our platform is designed to operate with a variety of systems, applications, data, and devices, we will need to continuously modify and enhance our platform to keep pace with changes in such systems. We may not be successful in developing these modifications and enhancements.
In addition, because our platform is designed to operate with a variety of third-party systems, applications, data, and devices, we will need to continuously modify and enhance our platform to keep pace with changes in such systems. We may not be successful in developing these modifications and enhancements.
Our amended and restated certificate of incorporation provides the Court of Chancery of the State of Delaware is the exclusive forum for the following types of actions or proceedings under Delaware statutory or common law: any derivative claim or cause of action brought on our behalf; any claim or cause of action asserting a breach of fiduciary duty; any claim or cause of action against us arising under the Delaware General Corporation Law; 50 Table of Contents any claim or cause of action arising under or seeking to interpret our amended and restated certificate of incorporation or our amended and restated bylaws; and any claim or cause of action against us that is governed by the internal affairs doctrine.
Our amended and restated certificate of incorporation provides that the Court of Chancery of the State of Delaware is the exclusive forum for the following types of actions or proceedings under Delaware statutory or common law: any derivative claim or cause of action brought on our behalf; any claim or cause of action asserting a breach of fiduciary duty; any claim or cause of action against us arising under the Delaware General Corporation Law; any claim or cause of action arising under or seeking to interpret our amended and restated certificate of incorporation or our amended and restated bylaws; and any claim or cause of action against us that is governed by the internal affairs doctrine.
If we cannot address such uncertainties and successfully develop new features, enhance our software, or otherwise overcome technological challenges and competing technologies, our business and results of operations could be adversely affected. We also offer professional services including consulting and training and must continually adapt to assist our customers in deploying our platform in accordance with their specific automation strategies.
If we cannot address such uncertainties and successfully develop new features, enhance our software, or otherwise overcome technological challenges and competing technologies, our business and results of operations could be adversely affected. 27 Table of Contents We also offer professional services including consulting and training and must continually adapt to assist our customers in deploying our platform in accordance with their specific automation strategies.
In addition to the other risks described herein, factors that may affect our results of operations include the following: fluctuations in demand for or pricing of our platform and products; fluctuations in usage of our platform and products; fluctuations in our mix of revenue from licenses and service arrangements; our ability to attract new customers; our ability to retain our existing customers; customer expansion rates and the pricing and quantity of licenses renewed; fluctuations in mix of revenue, cost of revenue, and gross margin from sales directly to end-customers and/or through channel partners including our strategic alliances; timing and amount of our investments to expand the capacity of our third-party cloud infrastructure providers; seasonality; the investment in new products and features relative to investments in our existing infrastructure and products; the timing of customer purchases; fluctuations or delays in purchasing decisions in anticipation of new products or enhancements by us or our competitors; changes in customers’ budgets and in the timing of their budget cycles and purchasing decisions; our ability to control costs, including our operating expenses; the amount and timing of payment for operating expenses, particularly sales and marketing and research and development expenses, including commissions; the amount and timing of non-cash expenses, including stock-based compensation, goodwill impairments, and other non-cash charges; the amount and timing of costs associated with recruiting, training, and integrating new employees and retaining and motivating existing employees; the effects of acquisitions and their integration; general economic conditions, both domestically and internationally, as well as economic conditions specifically affecting industries in which our customers participate; the impact of new accounting pronouncements; changes in regulatory or legal environments that may cause us to incur, among other elements, expenses associated with compliance; changes in the competitive dynamics of our market, including consolidation among competitors or customers; and 28 Table of Contents significant security breaches of, technical difficulties with, or interruptions to the delivery and use of our products and platform capabilities.
In addition to the other risks described herein, factors that may affect our results of operations include the following: fluctuations in demand for or usage of our platform and products; fluctuations in our mix of revenue from licenses and service arrangements; our ability to attract new customers and retain our existing customers; 20 Table of Contents customer expansion rates and the pricing and quantity of licenses renewed; fluctuations in mix of revenue, cost of revenue, and gross margin from sales directly to end-customers and/or through channel partners including our strategic alliances; timing and amount of our investments to expand the capacity of our third-party cloud infrastructure providers; seasonality; the investment in new products and features relative to investments in our existing infrastructure and products; the timing of customer purchases; fluctuations or delays in purchasing decisions in anticipation of new products or enhancements by us or our competitors; changes in customers’ budgets and in the timing of their budget cycles and purchasing decisions; our ability to control costs, including our operating expenses; the amount and timing of payment for operating expenses, particularly sales and marketing expenses, including commissions, and research and development expenses; the amount and timing of non-cash expenses, including stock-based compensation, impairments of goodwill or other assets, and other non-cash charges; the amount and timing of costs associated with recruiting, training, and integrating new employees and retaining and motivating existing employees; the effects of acquisitions and their integration; general economic conditions, both domestically and internationally, as well as economic conditions specifically affecting industries in which our customers participate; the impact of new accounting pronouncements; changes in regulatory or legal environments that may impact us, including by causing us to incur additional compliance obligations and expenses; changes in the competitive dynamics of our market, including consolidation among competitors or customers; and significant security breaches of, technical difficulties with, or interruptions to the delivery and use of our products and platform.
For the avoidance of doubt, this provision is intended to benefit and may be enforced by us, our officers and directors, the underwriters to any offering giving rise to such complaint, and any other professional entity whose profession gives authority to a statement made by that person or entity and who has prepared or certified any part of the documents underlying the offering.
For the avoidance of doubt, this provision is intended to benefit and may be enforced by us, our officers and directors, the underwriters to any offering giving rise to such complaint, and any other professional entity whose 52 Table of Contents profession gives authority to a statement made by that person or entity and who has prepared or certified any part of the documents underlying the offering.
If we fail to retain and motivate members of our management team or other key employees or to integrate new team members, fail to execute management transitions, or fail to attract additional qualified personnel to support our operations, our business and future growth prospects could be harmed.
If we fail to retain and motivate members of our management team or other key employees or to integrate new team members, or fail to attract additional qualified personnel to support our operations, our business and future growth prospects could be harmed.
We currently operate internationally, and a component of our growth strategy involves the further expansion of our operations and customer base internationally. Customers outside the U.S. generated 54% and 57% of our revenue for fiscal years 2023 and 2022, respectively.
We currently operate internationally, and a component of our growth strategy involves the further expansion of our operations and customer base internationally. Customers outside the U.S. generated 57% and 54% of our revenue for fiscal years 2024 and 2023, respectively.
In addition, although we carry general liability and cybersecurity insurance, our insurance may not be adequate to indemnify us for all liability that may be imposed or otherwise protect us from liabilities or damages with respect to claims alleging compromises of customer data, and any such coverage may not continue to be available to us on acceptable terms or at all.
In addition, although we carry general liability and cybersecurity insurance, our insurance may not be adequate to indemnify us for all liability that may be imposed or otherwise 32 Table of Contents protect us from liabilities or damages with respect to claims alleging compromises of customer data, and any such coverage may not continue to be available to us on acceptable terms or at all.
Even if the claims do not result in litigation or are resolved in our favor, these claims, and the time and resources necessary to resolve them, could divert the resources of our management and harm our business and results of operations.
Even if the claims do not result in litigation or are resolved in our favor, these claims and the time and resources necessary to resolve them could divert the resources of our management and harm our business, financial condition, and results of operations.
Our business model materially depends on our ability to process personal data, so we are particularly exposed to the risks associated with the rapidly changing legal landscape. For example, we may be at heightened risk of regulatory scrutiny, and any changes in the regulatory framework could require us to fundamentally change our business model.
Our business model materially depends on our ability to process personal data, so we are particularly exposed to the risks associated with the rapidly changing legal landscape. For example, we may be at heightened 36 Table of Contents risk of regulatory scrutiny, and any changes in the regulatory framework could require us to fundamentally change our business model.
Any of our significant customers may decide to purchase less than they have in the past, may alter their purchasing patterns at any time with limited notice, or may decide not to continue to license our platform and products at all, any of which could cause our revenue and ARR to decline and adversely affect our financial condition and results of operations.
Any of our largest customers may decide to purchase less than they have in the past, may alter their purchasing patterns at any time with limited notice, or may decide not to continue to purchase our platform and products at all, any of which could cause our revenue and ARR to decline and adversely affect our financial condition and results of operations.
The amount of taxes we pay in different jurisdictions may depend on the application of the tax laws of the various jurisdictions, including the U.S., to our international business activities, changes in tax rates, new or revised tax laws or interpretations of existing tax laws and policies, and our ability to operate our business in a manner consistent with our corporate structure and intercompany arrangements.
The amount of taxes we pay in different jurisdictions may depend on the application of the tax laws of the various jurisdictions, including the U.S., to our international business activities, changes in tax rates, new or revised 48 Table of Contents tax laws or interpretations of existing tax laws and policies, and our ability to operate our business in a manner consistent with our corporate structure and intercompany arrangements.
In addition, the OEC D has been working on a BEPS Project and issued a report in 2015, an interim report in 2018, and has issued additional guidelines, model rules, and final proposals that may change various aspects of the existing framework under which our tax obligations are determined in many of the countries in which we do business.
In addition, the OECD has been working on a BEPS Project and issued a report in 2015, an interim report in 2018, and has issued additional guidelines, model rules, and final proposals that may change various aspects of the existing framework under which our tax obligations are determined in many of the countries in which we do business.
Additionally, the utility of our automation platform and products relies in part on the ability of our customers to use our automation products in connection with other third-party software products that are important to our customers' businesses.
Additionally, the utility of our platform and products relies in part on the ability of our customers to use our automation, AI and ML products in connection with other third-party software products that are important to our customers' businesses.
If we cannot introduce new services or enhance our existing services to keep pace with changes in our customers’ deployment strategies, 25 Table of Contents we may not be able to attract new customers, retain existing customers, and expand their use of our software or secure renewal contracts, which are important for the future of our business.
If we cannot introduce new services or enhance our existing services to keep pace with changes in our customers’ deployment strategies, we may not be able to attract new customers, retain existing customers, and expand their use of our software or secure renewal contracts, which are important for the future of our business.
If we are unable to enter into the necessary licenses on acceptable terms or at all, it could adversely impact our business, financial condition, and results of operations. Risks Related to Our International Operations Our current operations are international in scope, and we plan further geographic expansion, creating a variety of operational challenges.
If we are unable to enter into the necessary licenses on acceptable terms or at all, it could adversely impact our business, financial condition, and results of operations. Risks Related to Our International Operations Our current operations are international in scope, and we may pursue further geographic expansion, creating a variety of operational challenges.
Our failure to recruit additional channel partners, or any reduction or delay in their sales of our products or conflicts between channel sales and our direct sales and marketing activities may harm our results of operations. Even if we are successful, these relationships may not result in greater customer usage of our products or increased revenue.
Our failure to recruit additional channel partners, or any reduction or delay in their sales of our products or conflicts between channel sales and our direct sales and marketing activities may harm our business, financial condition, and results of operations. Even if we are successful, these relationships may not result in greater customer usage of our products or increased revenue.
Accordingly, our future success depends in part on our ability to exhibit this value and sell additional licenses and products to our existing customers, and our customers renewing their licenses with us and our channel partners when contract terms expire. Our license agreements primarily have annual terms, and some of our license agreements have multi-year terms.
Accordingly, our future success 22 Table of Contents depends in part on our ability to exhibit this value and sell additional licenses and products to our existing customers, and our customers renewing their licenses with us and our channel partners when contract terms expire. Our license agreements primarily have annual terms, and some of our license agreements have multi-year terms.
For fiscal years 2023, 2022, and 2021, we derived a substantial amount of our revenue from sales through channel partners, and we expect to continue to derive a substantial amount of our revenue from channel partners in future periods.
For fiscal years 2024, 2023, and 2022, we derived a substantial amount of our revenue from sales through channel partners, and we expect to continue to derive a substantial amount of our revenue from channel partners in future periods.
Risks Related to Regulatory Compliance and Governmental Matters We are subject to anti-corruption, anti-bribery, anti-money laundering, and similar laws, and noncompliance with such laws can subject us to criminal or civil liability and harm our business, financial condition, and results of operations. We are subject to the U.S.
Risks Related to Regulatory Compliance and Governmental Matters We are subject to anti-corruption, anti-bribery, anti-money laundering, and similar laws, and noncompliance with such laws can subject us to criminal or civil liability and harm our business, financial condition, and results of operations. We are subject to the U.S. FCPA , U.S. domestic bribery laws, the U.K.
As a result, our revenue and ARR could fluctuate materially and could be materially and disproportionately impacted by the purchasing decisions of these customers or any other significant future customer.
As a result, our revenue and ARR could fluctuate materially and could be materially and disproportionately impacted by the purchasing decisions of these customers or any other future large customer.
The authorities in these jurisdictions could review our tax returns or require us to file tax returns in jurisdictions in which we are not currently filing and could impose additional tax, interest, and penalties.
The authorities in these jurisdictions could audit our tax returns or require us to file tax returns in jurisdictions in which we are not currently filing and could impose additional tax, interest, and penalties.
This concentration of ownership will limit the ability of other stockholders to influence corporate matters and may cause us to make strategic decisions that could involve risks to you or that may not be aligned with your interests. As a board member, Mr.
This concentration of ownership will limit the ability of other stockholders to influence corporate matters and may cause us to make strategic decisions that could involve risks to other stockholders or that may not be aligned with other stockholders' interests. As a board member, Mr.
In the U.S., applicable federal contracting regulations change frequently, and the President may issue executive orders requiring federal contractors to adhere to new compliance requirements after a contract 38 Table of Contents is signed. If we undertake to meet special standards or requirements and do not meet them, we could be subject to significant liability from our customers or regulators.
In the U.S., applicable federal contracting regulations change frequently, and the President may issue executive orders requiring federal contractors to adhere to new compliance requirements after a contract is signed. If we undertake to meet special standards or requirements and do not meet them, we could be subject to significant liability from our customers or regulators.
We have experienced and may continue to experience rapid growth and organizational change, which has placed and may continue to place significant demands on our management and our operational and financial resources.
We have experienced and may continue to experience rapid growth and organizational changes, which has placed and may continue to place significant demands on our management and our operational and financial resources.
If we are unable to protect our rights in these trademarks and trade names, third parties may file for registration of trademarks similar or identical to our trademarks, thereby impeding our ability 30 Table of Contents to build brand identity and possibly leading to market confusion.
If we are unable to protect our rights in these trademarks and trade names, third parties may file for registration of trademarks similar or identical to our trademarks, thereby impeding our ability to build brand identity and possibly leading to market confusion.
In addition, responding to any action will likely result in a materially significant diversion of management’s attention and resources and significant defense costs and other professional fees. Sales to government entities and highly regulated organizations are subject to a number of challenges and risks.
In addition, responding to any action will likely result in a materially significant diversion of management’s attention and resources and significant defense costs and other professional fees. 40 Table of Contents Sales to government entities and highly regulated organizations are subject to a number of challenges and risks.
The value of our intellectual property could diminish if others assert rights in or ownership of our trademarks, patents, and other intellectual property rights, or adopt trademarks that are similar to our trademarks. We may be unable to successfully resolve these types of conflicts to our satisfaction.
The value of our intellectual property could diminish if 42 Table of Contents others assert rights in or ownership of our trademarks, patents, and other intellectual property rights, or adopt trademarks that are similar to our trademarks. We may be unable to successfully resolve these types of conflicts to our satisfaction.
From time to time, there have been claims challenging the ownership rights in open source software against companies that incorporate it into their products and the licensors of such open source software provide no warranties or indemnities with respect to such claims.
From time to time, there have been claims challenging the ownership rights in open source software against companies that incorporate it into their products and the licensors of such open source software provide no 45 Table of Contents warranties or indemnities with respect to such claims.
Changes in exchange rates can also affect our results of operations when the value of sales and expenses of foreign subsidiaries are translated to U.S. dollars. We cannot accurately predict the impact of future 45 Table of Contents exchange rate fluctuations on our results of operations.
Changes in exchange rates can also affect our results of operations when the value of sales and expenses of foreign subsidiaries are translated to U.S. dollars. We cannot accurately predict the impact of future exchange rate fluctuations on our results of operations.
Further, as various forms of AI, including generative AI, become more widely adopted and acceptable, if customers were to feel that our technology was not developing apace, our business and growth prospects could be harmed.
Further, as various forms of AI, including generative AI, become more widely adopted 23 Table of Contents and acceptable, if customers were to feel that our technology was not developing apace, our business and growth prospects could be harmed.

331 more changes not shown on this page.

Item 2. Properties

Properties — owned and leased real estate

2 edited+0 added0 removed1 unchanged
Biggest changeLocation Business Purpose Square Footage Lease Expiration Date New York, NY Global headquarters 26,363 3/31/2038 Bucharest, Romania Corporate office 100,335 3/1/2028 Bellevue, WA Product development center 39,120 11/30/2024 Bangalore, India Corporate office 21,006 2/14/2028 Tokyo, Japan Serviced office space 3,358 9/30/2023 We also lease other spaces for our sales, services, development, and administrative activities in various locations in the U.S. and around the world.
Biggest changeLocation Business Purpose Square Footage Lease Expiration Date New York, NY Global headquarters 26,363 3/31/2038 Bucharest, Romania Corporate office 100,335 3/1/2028 Bellevue, WA (1) Product development center 39,120 11/30/2024 Bangalore, India Corporate office 21,006 2/14/2028 Tokyo, Japan Corporate office 7,868 7/31/2028 (1) In January 2024, we entered into a lease for a new Bellevue, WA product development center, the term of which commences in May 2024 and expires on October 31, 2034; this new space, with an area of 44,735 square feet, will replace our existing Bellevue space upon the expiration of that lease. 56 Table of Contents We also lease other spaces for our sales, services, development, and administrative activities in various locations in the U.S. and around the world.
Item 2. Properties Our corporate headquarters and other significant leased real property as of January 31, 2023 are shown in the following table.
Item 2. Properties Our corporate headquarters and other significant leased real property as of January 31, 2024 are shown in the following table.

Item 3. Legal Proceedings

Legal Proceedings — active lawsuits and investigations

1 edited+0 added0 removed0 unchanged
Biggest changeItem 3. Legal Proceedings Information pertaining to legal proceedings, if any, can be found in Note 11, Commitments and Contingencies Litigation , to the consolidated financial statements included in Part II, Item 8 of this Annual Report on Form 10-K. Item 4. Mine Safety Disclosures Not applicable. 53 Table of Contents PART II
Biggest changeItem 3. Legal Proceedings Information pertaining to legal proceedings can be found in Note 11, Commitments and Contingencies Litigation , to the consolidated financial statements included in Part II, Item 8 of this Annual Report on Form 10-K. Item 4. Mine Safety Disclosures Not applicable. 57 Table of Contents PART II

Item 5. Market for Registrant's Common Equity

Market for Common Equity — stock, dividends, buybacks

5 edited+5 added1 removed4 unchanged
Biggest changeUse of Proceeds from Initial Public Offering of Class A Common Stock In April 2021, we completed our IPO , in which we issued and sold 13.0 million shares of our Class A common stock, including 3.6 million shares pursuant to the exercise in full of the underwriters’ option to purchase additional shares, and the selling stockholders sold an additional 14.5 million shares, at a public offering price of $56.00 per share, resulting in net proceeds to us of $687.9 million after deducting underwriting discounts and commissions and offering expenses.
Biggest changeUse of Proceeds from Initial Public Offering of Class A Common Stock In April 2021, we completed our IPO, in w hich we issued and sold 13.0 million shares of our Class A common stock, including 3.6 million shares pursuant to the exercise in full of the underwriters’ option to purchase additional shares, and the selling stockholders sold an additional 14.5 million shares, at a public offering price of $56.00 per share, resulting in net proceeds to us of $687.9 million after deducting underwriting discounts and commissions and offering expenses.
We did not receive any proceeds from the sale of shares by the selling stockholders. All of the shares issued and sold in the IPO were registered under the Securities Act pursuant to a registration statement on Form S-1 (File No. 333-254738), which was declared effective by the SEC on April 20, 2021.
We did not receive any proceeds from the sale of shares by the selling stockholders. All of the shares issued and sold in the IPO were registered under the Securities Act pursuant to a registration statement on Form S-1 (File No. 333-254738), which was declared effective by the SEC on A pril 20, 2021.
Stock Performance Graph The following graph compares the cumulative total return of our Class A common stock for the period from April 21, 2021, the date our Class A common stock began trading on the New York Stock Exchange, through January 31, 2023, as compared to the cumulative total return of the S&P 500 Index and S&P 500 Technology Index over the same period .
Stock Performance Graph The following graph compares the cumulative total return of our Class A common stock for the period from April 21, 2021, the date our Class A common stock began trading on the New York Stock Exchange, through January 31, 2024, as compared to the cumulative total return of the S&P 500 Index and S&P 500 Technology Index over the same period .
There has been no material change in the planned uses of proceeds from our IPO from those disclosed in the 2022 Form 10-K.
There has been no material change in the planned uses of proceeds from our IPO from those disclosed in the 2023 Form 10-K.
Number of Holders of Common Stock The number of record holders of our Class A and Class B common stock as of March 21, 2023 was 61 and one, respectively.
Number of Holders of Common Stock The number of record holders of our Class A and Class B common stock as of March 21, 2024 was 50 and one, respectively.
Removed
Issuer Purchase of Equity Securities The following table presents shares of Class A common stock withheld to satisfy employee tax obligations associated with net settlement of RSUs during the three months ended January 31, 2023: Period Total Number of Shares Purchased Average Price Paid Per Share November 1 – 30 — $ — December 1 – 31 — — January 1 – 31 1,529,066 12.71 Total 1,529,066 $ 12.71 54 Table of Contents Recent Sales of Unregistered Securities None.
Added
Issuer Purchase of Equity Securities The following table presents our Class A common stock repurchase activity under our stock repurchase program for the three months ended January 31, 2024 (in thousands, except for per share data): Period Total Number of Shares Purchased Average Price Paid Per Share (1) Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs (2) Approximate Dollar Value of Shares That May Yet Be Purchased Under the Plans or Programs November 1 – 30 1,650 $ 17.36 $ 1,650 $ 418,774 December 1 – 31 — — $ — $ 418,774 January 1 – 31 951 $ 22.37 $ 951 $ 397,502 Total 2,601 2,601 (1) Excludes brokerage commission.
Added
(2) On September 1, 2023, our board of directors authorized a stock repurchase program, pursuant to which we may repurchase from time to time up to $500.0 million of our outstanding shares of Class A common stock.
Added
Repurchases under the program may be effected through open market purchases, privately-negotiated transactions, or otherwise in accordance with applicable federal securities laws, including through Rule 10b5-1 trading plans and under Rule 10b-18 of the Exchange Act.
Added
The timing and actual number of shares repurchased will depend on a variety of factors, including price, general business and market conditions, and alternate uses of capital. This authorization expires on March 1, 2025, subject to modification by the board of directors in the future.
Added
As part of this stock repurchase program, UiPath Inc. adopted (a) on October 12, 2023, a non-discretionary stock repurchase agreement intended to satisfy Rule 10b5-1, covering the period between October 16, 2023 and 58 Table of Contents November 29, 2023; (b) on January 12, 2024, a non-discretionary stock repurchase agreement intended to satisfy Rule 10b5-1, covering the period between January 16, 2024 and March 12, 2024.

Item 7. Management's Discussion & Analysis

Management's Discussion & Analysis (MD&A) — revenue / margin commentary

9 edited+0 added131 removed2 unchanged
Biggest changeA discussion regarding our results of operations for fiscal year 2022 compared to fiscal year 2021 was presented in the 2022 Fo rm 10-K , under the section titled "Management's Discussion and Analysis of Financial Condition and Results of Operations." 55 Table of Contents Overview UiPath is at the forefront of technology innovation and thought leadership in automation, as the provider of an end-to-end platform that can help customers realize the true potential of digital transformation.
Biggest changeA discussion regarding our results of operations for fiscal year 2023 compared to fiscal year 2022 was presented in th e 2023 59 Table of Contents Form 10-K, under the section titled "Management's Discussion and Analysis of Financial Condition and Results of Operations." Overview UiPath is at the forefront of technology innovation and thought leadership in automation, as the provider of an end-to-end platform that can help customers realize the true potential of digital transformation.
While our business is influenced by these macro factors, our results of operations are more directly affected by certain Company-specific factors, including: our ability to attract new customers, which depends on a number of other factors, including our ability to drive awareness of the benefits and power of automation among our existing and prospective customers, the effectiveness and pricing of our products, the offerings of our competitors, and competition among resellers; our ability to increase sales to existing customers, which depends on factors such as our customers’ satisfaction with our platform, competition, pricing, and overall changes in our customers’ propensity to invest in automation; our ability to grow our p artner base, which depends on the competitiveness of our platform and the profitability of our relationship for our partners and potential partners; our ability to sustain innovation and automation leadership in order to maintain our competitive advantage, which depends on our capacity to invest in research and development to expand the capabilities of our platform, our ability to collaborate with other leading technology companies to develop integrations, and our ability to execute strategic acquisitions and investments in businesses and technologies to drive our product and market expansion; and our ability to continue to grow our business over the long term, which depends on our ability to invest in scaling across all organizational functions and domestic and international operations.
While our business is influenced by these macro factors, our results of operations are more directly affected by certain company-specific factors, including: our ability to attract new customers, which depends on a number of other factors, including our ability to drive awareness of the benefits and power of automation among our existing and prospective customers, the effectiveness and pricing of our products, the offerings of our competitors, and competition among resellers; our ability to increase sales to existing customers, which depends on factors such as our customers’ satisfaction with our platform, competition, and pricing, and overall changes in our customers’ propensity to invest in automation; our ability to grow our p artner base and execute on all aspects of partner relationships, which depends on the competitiveness of our platform and the profitability of our relationship for our partners and potential partners; our ability to sustain innovation and automation leadership in order to maintain our competitive advantage, which depends on our capacity to invest in research and development to expand the capabilities of our platform, our ability to collaborate with other leading technology companies to develop integrations, and our ability to execute strategic acquisitions and investments in businesses and technologies to drive our product and market expansion; and our ability to continue to grow our business over the long term, which depends on our ability to invest in scaling across all organizational functions and domestic and international operations.
You should review the disclosure under the heading Risk Factors in Part I, Item 1A of this Annual Report on Form 10-K for a discussion of important factors that could cause our actual results to differ materially from those anticipated in these forward-looking statements.
Readers should review the disclosure under the heading Risk Factors in Part I, Item 1A of this Annual Report on Form 10-K for a discussion of important factors that could cause our actual results to differ materially from those anticipated in these forward-looking statements.
Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our audited consolidated financial statements and related notes for the fiscal year ended January 31, 2023 included elsewhere in this Annual Report on Form 10-K.
Item 7. Management's Discussion and Analysis of Financial Condition and Results of Operations The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our audited consolidated financial statements and related notes for the fiscal year ended January 31, 2024 included elsewhere in this Annual Report on Form 10-K.
Today, we continue to build on this foundation and drive the evolution of automation by inspiring customers to see automation more holistically, as not just a tool but as a whole new way of operating and innovating.
Today, we continue to build on this foundation and drive the evolution of AI-powered automation by inspiring customers to see automation more holistically, as not just a tool but as a whole new way of operating and innovating.
Our fiscal quarters end on April 30, July 31, and October 31, and our fiscal year ends January 31. References to fiscal years 2023, 2022, and 2021 in this Annual Report on Form 10-K refer to our fiscal years ended January 31, 2023, 2022, and 2021, respectively.
Our fiscal quarters end on April 30, July 31, and October 31, and our fiscal year ends January 31. References to fiscal years 2024, 2023, and 2022 in this Annual Report on Form 10-K refer to our fiscal years ended January 31, 2024, 2023, and 2022, respectively.
A discussion regarding our financial condition and our results of operations for fiscal year 2023 compared to fiscal year 2022 is presented below.
A discussion regarding our financial condition and our results of operations for fiscal year 2024 compared to fiscal year 2023 is presented below.
The UiPath Business Automation Platform leverages AI , ML , and NLP to empower software robots that emulate human behavior, driving operational efficiencies and meaningful business outcomes without requiring significant changes to the organization's underlying technology infrastructure. Historically, we have grown our revenue and ARR significantly by helping customers adopt automation as a tool, process by process.
The UiPath Business Automation Platform leverages AI, ML, and NLP to empow er automations that emulate human behavior, driving operational efficiencies and meaningful business outcomes without requiring significant changes to the organization's underlying technology infrastructure. Historically, we have grown our revenue and ARR sign ificantly by helping customers adopt automation as a tool, process by process.
For further discussion of our business , our platform , and our growth str ategies , refer to Item 1. Business .
For further discussion of our business , our platform , and our growth strategies , refer to
Removed
Fiscal Year 2023 Highlights • Revenue of $1,058.6 million increased 19% year-over-year. • ARR of $1,203.8 million increased 30% year-over-year. • Gross margin was 83% for fiscal year 2023, compared to 81% in fiscal year 2022. • Cash, cash equivalents, and marketable securities were $1,759.8 million as of January 31, 2023, compared to $1,884.7 million as of January 31, 2022.
Removed
Macroeconomic Environment and Foreign Currency Fluctuations Macroeconomic factors have affected our business and our customers’ businesses. Globally, we price our platform in local currency.
Removed
Accordingly, the heightened volatility of global markets has exposed us and will continue to expose us to foreign currency fluctuations, which may impact demand for our platform, our near-term results, and our ability to predict future results.
Removed
Further, cash, cash equivalents, and marketable securities represent a significant portion of our total assets; as such, liquidity concerns in the financial services industry may have an effect on our business, financial conditions, and results of operations.
Removed
Fiscal Year 2023 Restructuring Actions 56 Table of Contents On June 24, 2022, our board of directors approved restructuring actions to manage our operating expenses. These actions included an overall reduction of approximately 5% of our global workforce, aimed at simplifying our go-to-market approach to improve market segmentation, increase sales productivity, and provide best-in-class customer experience and outcomes.
Removed
On November 10, 2022, our board of directors approved further restructuring actions, including an additional 6% workforce reduction to further support our strategic positioning to drive increased execution velocity, operational efficiency, and customer centricity. Refer to Note 11, Commitments and Contingencies— Workforce Restructuring included in Item 8 of this Annual Report on Form 10-K for more information.
Removed
Impact of COVID-19 When the COVID-19 pandemic began to unfold, we took decisive action across our internal and customer operations to ensure the resilience of the Company and the safety of our employees.
Removed
Our operational rigor, digital infrastructure, and global footprint have enabled us to support our customers navigating new challenges presented by the pandemic as well as existing needs to automate.
Removed
Global demand for automation has continued to accelerate as automation becomes ever more critical for business execution and performance in remote working environments, and we have continued to invest in the development and marketing of our automation platform to meet that demand. Key Performance Metric We monitor ARR to help us measure and evaluate the effectiveness of our operations.
Removed
ARR is the key performance metric we use in managing our business because it illustrates our ability to acquire new subscription customers and to maintain and expand our relationships with existing subscription customers. We define ARR as annualized invoiced amounts per solution SKU from subscription licenses and maintenance and support obligations assuming no increases or reductions in customers' subscriptions.
Removed
ARR does not include the costs we may incur to obtain such subscription licenses or provide such maintenance and support, and does not reflect any actual or anticipated reductions in invoiced value due to contract non-renewals or service cancellations other than for specific reserves, for example those for credit losses or disputed amounts.
Removed
At January 31, 2023 and 2022, our ARR was $1,203.8 million and $925.3 million, respectively, representing a growth rate of 30%. Approximately 25% of this growth rate was due to new customers and 75% of this growth rate was due to existing customers.
Removed
Our dollar-based net retention rate, which represents the net expansion of ARR from existing customers over the preceding 12 months, was 123% and 145% as of January 31, 2023 and 2022, respectively.
Removed
We calculate dollar-based net retention rate as of a period end by starting with Prior Period ARR , the ARR from the cohort of all customers as of 12 months prior to such period end. We then calculate Current Period ARR , the ARR from these same customers as of the current period end.
Removed
Current Period ARR includes any expansion and is net of contraction or attrition over the last 12 months, but does not include ARR from new customers in the current period. We then divide the total Current Period ARR by the total Prior Period ARR to arrive at the point-in-time dollar-based net retention rate.
Removed
Our ARR may fluctuate as a result of a number of factors, including customers’ satisfaction or dissatisfaction with our platform, pricing, competitive offerings, economic conditions, overall changes in our customers’ spending levels, and our ability to successfully execute on our strategic goals.
Removed
ARR should be viewed independently of revenue and deferred revenue as ARR is an operating metric and is not intended to be combined with or to replace these items. For clarity, we use annualized invoiced amounts per solution SKU rather than revenue calculated in accordance with U.S. GAAP to calculate our ARR.
Removed
Our invoiced amounts are not matched to transfer of control of the performance obligations associated with the underlying subscription licenses and maintenance and support obligations. This can result in timing differences between our GAAP revenue and ARR calculations.
Removed
Our ARR calculation simply takes our invoiced amounts per solution SKU under a subscription license or maintenance agreement and divides that amount by the invoice term and multiplies by 365 days to derive the annualized value.
Removed
In contrast, for our revenue calculated in accordance with GAAP, subscription licenses revenue derived from the sale of term-based licenses hosted on-premises is recognized at the point in time when the customer is able to use and benefit from our software, which is generally upon delivery to the customer or upon the commencement of the renewal term, and maintenance, support, and SaaS revenue is recognized ratably over the term of the arrangement.
Removed
ARR is not a forecast of future revenue. Unlike ARR, future revenue can be impacted by contract start and end dates and duration. The timing of recognition of ARR is determined by contract billing structure, whereas billing structure will neither accelerate nor delay recognition of future revenue.
Removed
For example, in a multi-year contract invoiced upfront, ARR is the annualized invoiced amount per solution SKU related to the final year of the contract, whereas revenue is determined by total contract value and timing of transfer of the underlying performance 57 Table of Contents obligations. ARR does not include invoiced amounts associated with perpetual licenses or professional services.
Removed
Investors should not place undue reliance on ARR as an indicator of our future or expected results. Moreover, our presentation of ARR may differ from similarly titled metrics presented by other companies and may not be comparable to such other metrics.
Removed
For further information, s ee the section titled “ Risk Factors —Risks Related to Our Business, Products, Operations, and Industry " included in Part I, Item 1A of this Annual Report on Form 10-K.
Removed
A summary of ARR-related data at January 31, 2023 and 2022 is as follows: At January 31, 2023 2022 (dollars in thousands) Annualized renewal run-rate (ARR) $ 1,203,845 $ 925,276 Incremental ARR (1) $ 278,569 $ 344,793 Customers with ARR ≥ $1 million: Number of customers 229 158 Percent of fiscal year revenue 43 % 43 % Customers with ARR ≥ $100 thousand: Number of customers 1,785 1,493 Percent of fiscal year revenue 81 % 79 % Dollar-based net retention rate 123 % 145 % (1) For the twelve months ended January 31, 2023 and 2022, respectively Components of Results of Operations Revenue We derive revenue from the sale of: (1) software licenses for use of our proprietary software and related maintenance and support; (2) the right to access certain software products we host (i.e., SaaS); and (3) professional services.
Removed
In fiscal year 2023, we moved toward unifying our commercial offerings for products with both on-premise and cloud deployment options into a single offering that allows customers the choice of either deployment option throughout the term of the contract. These Flex Offerings replaced the hybrid offerings launched in fiscal year 2021.
Removed
Flex Offerings are comprised of three types of performance obligations: term license, maintenance and support, and SaaS. During the current fiscal year, we saw an increase in sales of our Flex Offerings compared to sales of our legacy offerings (primarily on-premise solutions sold as term-based licenses bundled with maintenance and support).
Removed
We expect this trend to continue and, as a result, a greater portion of our revenue will be recognized over time as subscription services revenue rather than as license revenue, which is typically recognized at a point in time.
Removed
Licenses We primarily sell term licenses (including the term license portion of Flex Offerings), which provide customers the right to use software for a specified period of time.
Removed
Revenue for licenses is recognized at the point in time at which the customer is able to use and benefit from the software, which is generally upon delivery to the customer or upon commencement of the renewal term.
Removed
Subscription Services We generate subscription services revenue through the provision of: (1) maintenance and support services, which include technical support and unspecified updates and upgrades on a when-and-if-available basis for our licenses, and (2) SaaS products, including those sold as part of our Flex Offerings.
Removed
Maintenance and support and 58 Table of Contents SaaS products represent stand-ready obligations for which revenue is recognized ratably over the term of the arrangements. Professional Services and Other Professional services and other revenue consists of fees associated with professional services for process automation, customer education, and training services.
Removed
Our professional services contracts are structured on a time and materials or fixed price basis, and the related revenue is recognized as the services are rendered. Cost of Revenue Licenses Cost of licenses revenue consists of all direct costs to deliver our licenses to customers, amortization of software development costs related to our licenses, and amortization of acquired developed technology.
Removed
Subscription Services Cost of subscription services revenue primarily consists of personnel-related expenses of our customer support and technical support teams, including salaries and bonuses, stock-based compensation expense, and employee benefit costs.
Removed
Cost of subscription services revenue also includes third-party consulting services, hosting costs related to our SaaS products, amortization of acquired developed technology and capitalized software development costs related to SaaS products, and allocated overhead. Overhead is allocated to cost of subscription services r evenue based on applicable headcount. We recognize these expenses as they are incurred.
Removed
We expect cost of subscription services revenue to continue to increase in absolute dollars for the foreseeable future as our customer base grows. In the future, we expect further expansion of our cloud-based deployments.
Removed
As sales of SaaS products become a larger percentage of our total revenue, we expect our gross margin to be impacted by increased hosting fees and cloud infrastructure costs.
Removed
Professional Services and Other Cost of professional services and other revenue primarily consists of personnel-related expenses of our professional services team, including salaries and bonuses, stock-based compensation expense, and employee benefit costs. Cost of professional services and other revenue also includes expenses related to third-party consulting services and allocated overhead. We recognize these expenses as they are incurred.
Removed
We expect cost of professional services and other revenue to continue to increase in absolute dollars for the foreseeable future as our customer base grows. Operating Expenses Our operating expenses consist of sales and marketing, research and development, and general and administrative expenses.
Removed
Personnel-related expenses are the most significant component of operating expenses and consist of salaries and bonuses, stock-based compensation expense, and employee benefit costs. Operating expenses also include allocated overhead. During fiscal years 2022 and 2021, certain operating expenses, such as travel and entertainment, decreased, primarily as a result of the COVID-19 pandemic.
Removed
During fiscal year 2023, we reinstated travel and in-person meetings and events, resulting in a resumption of these expenses. Sales and Marketing Sales and marketing expenses consist primarily of personnel-related expenses associated with our sales and marketing teams and related sales support teams, including salaries and bonuses, stock-based compensation expense, and employee benefit costs.
Removed
Sales and marketing expenses also include sales and partner commissions, marketing event costs, advertising costs, travel, trade shows, other marketing materials, and allocated overhead. Similar to travel and entertainment, trade show expenses also decreased in fiscal year 2021 and through the first half of fiscal year 2022, as a result of the COVID-19 pandemic.
Removed
We have since seen trade show expenses resume.
Removed
We expect that over the longer term our sales and marketing expenses will decrease as a percentage of revenue, although this percentage may fluctuate from period to period due to timing and extent of expenses. 59 Table of Contents Research and Development Research and development expenses consist primarily of personnel-related expenses, including salaries and bonuses, stock-based compensation expense, and employee benefits costs for our research and development employees, and allocated overhead.
Removed
Research and development costs are expensed as incurred, with the exception of certain software development costs which are eligible for capitalization.
Removed
We expect that our research and development expenses will increase in absolute dollars for the foreseeable future as we continue to invest in efforts to develop new technology and enhance the functionality and capabilities of our existing products and platform infrastructure.
Removed
Our research and development expenses may fluctuate as a percentage of revenue from period to period due to the timing and extent of expenses.
Removed
General and Administrative General and administrative expenses consist primarily of personnel-related expenses, including salaries and bonuses, stock-based compensation expense, and employee benefits costs associated with our finance, legal, human resources, compliance, and other administrative teams, as well as accounting and legal professional services fees, other corporate-related expenses, and allocated overhead.
Removed
Following the completion of the IPO in April 2021, we have incurred and expect to continue to incur additional general and administrative expenses as a result of operating as a public company, including as a result of our transition from emerging growth company to large accelerated filer status at the end of fiscal year 2023.
Removed
We expect that over the longer term our general and administrative expenses will decrease as a percentage of revenue, although this percentage may fluctuate from period to period due to timing and extent of expenses. Interest Income Interest income consists of interest income earned on our cash deposits, cash and cash equivalents balances, and marketable securities.
Removed
Other Income (Expense), Net Other inc ome (expense) , net primarily consists of foreign exchange gains and losses. Other income (expense), net also includes gains and losses associated with foreign currency forward contracts for those periods in which such contracts were outstanding.
Removed
Provision For Income Taxes Provision for income taxes consists of U.S. federal and state income taxes and income taxes in foreign jurisdictions in which we conduct business. We maintain a full valuation allowance on our U.S. federal and state, Romanian, and U.K.
Removed
DTAs , as we have concluded that it is more likely than not that these DTAs will not be realized. Our effective tax rate is affected by tax rates in foreign jurisdictions and the relative amounts of income we earn in those jurisdictions, as well as by non-deductible expenses as permanent differences and by ch anges in our valuation allowances.
Removed
Net Loss Over the longer term, we seek to drive durable growth while improving profitability and aligning resources to maximize return on investment through operational efficiencies. 60 Table of Contents Results of Operations The following table sets forth selected consolidated statement of operations data for each of the periods indicated (in thousands): Year Ended January 31, 2023 2022 Revenue: Licenses $ 497,836 $ 481,427 Subscription services 508,823 369,867 Professional services and other 51,922 40,958 Total revenue 1,058,581 892,252 Cost of revenue: Licenses (1) 10,421 11,888 Subscription services (1)(2)(3)(4) 87,366 60,565 Professional services and other (2)(3)(4) 82,264 96,415 Total cost of revenue 180,051 168,868 Gross profit 878,530 723,384 Operating expenses: Sales and marketing (1)(2)(3)(4) 701,558 697,682 Research and development (2)(3)(4) 285,750 276,657 General and administrative (1)(2)(3)(4) 239,505 249,991 Total operating expenses 1,226,813 1,224,330 Operating loss (348,283) (500,946) Interest income 27,955 3,551 Other income (expense), net 2,767 (13,488) Loss before income taxes (317,561) (510,883) Provision for income taxes 10,791 14,703 Net loss $ (328,352) $ (525,586) (1) Includes amortization of acquired intangible assets as follows (in thousands): Year Ended January 31, 2023 2022 Cost of licenses revenue $ 2,754 $ 2,521 Cost of subscription services revenue 1,811 1,100 Sales and marketing 2,153 1,397 General and administrative 178 101 Total amortization of acquired intangible assets $ 6,896 $ 5,119 (2) Includes stock-based compensation expense as follows (in thousands): Year Ended January 31, 2023 2022 Cost of subscription services revenue $ 11,894 $ 12,232 Cost of professional services and other revenue 11,855 29,849 Sales and marketing 154,922 237,975 Research and development 102,546 135,713 General and administrative 88,623 99,814 Total stock-based compensation expense $ 369,840 $ 515,583 61 Table of Contents (3) Includes employer payroll tax expense related to employee equity transactions as follows (in thousands): Year Ended January 31, 2023 2022 Cost of subscription services revenue $ 272 $ 1,142 Cost of professional services and other revenue 263 4,516 Sales and marketing 4,605 39,615 Research and development 1,692 5,810 General and administrative 930 3,001 Total employer payroll tax expense related to equity transactions $ 7,762 $ 54,084 (4) Includes restructuring expense as follows (in thousands): Year Ended January 31, 2023 2022 Cost of subscription services revenue $ 182 $ — Cost of professional services and other revenue 710 — Sales and marketing 19,491 — Research and development 494 — General and administrative 2,569 — Total restructuring expense $ 23,446 $ — The following table sets forth our consolidated statement of operations data expressed as a percentage of revenue for the periods indicated: Year Ended January 31, 2023 2022 Revenue: Licenses 47 % 54 % Subscription services 48 % 41 % Professional services and other 5 % 5 % Total revenue 100 % 100 % Cost of revenue: Licenses 1 % 1 % Subscription services 8 % 7 % Professional services and other 8 % 11 % Total cost of revenue 17 % 19 % Gross profit 83 % 81 % Operating expenses: Sales and marketing 66 % 78 % Research and development 27 % 31 % General and administrative 23 % 28 % Total operating expenses 116 % 137 % Operating loss (33) % (56) % Interest income 3 % — % Other income (expense), net — % (1) % Loss before income taxes (30) % (57) % Provision for income taxes 1 % 2 % Net loss (31) % (59) % 62 Table of Contents Comparison of Fiscal Year 2023 and Fiscal Year 2022 Revenue Year Ended January 31, 2023 2022 Change % Change (dollars in thousands) Licenses $ 497,836 $ 481,427 $ 16,409 3 % Subscription services 508,823 369,867 138,956 38 % Professional services and other 51,922 40,958 10,964 27 % Total revenue $ 1,058,581 $ 892,252 $ 166,329 19 % Total revenue increased by $166.3 million, or 19%, for fiscal year 2023 compared to fiscal year 2022, primarily due to a $139.0 million increase in subscription services revenue, related in part to the transition to our Flex Offerings, and a $16.4 million increase in licenses revenue.
Removed
Approximately 34% of the increase in total revenue was from new customers and the remainder was attributable to existing customers. As we continued to expand our sales efforts in the U.S. and internationally, our revenue increased across all geographical regions.
Removed
Cost of Revenue and Gross Margin Year Ended January 31, 2023 2022 Change % Change (dollars in thousands) Licenses $ 10,421 $ 11,888 $ (1,467) (12) % Subscription services 87,366 60,565 26,801 44 % Professional services and other 82,264 96,415 (14,151) (15) % Total cost of revenue $ 180,051 $ 168,868 $ 11,183 7 % Gross margin 83 % 81 % Total cost of revenue increased by $11.2 million, or 7%, for fiscal year 2023 compared to fiscal year 2022.
Removed
Cost of licenses revenue decreased primarily due to a $1.9 million decrease in third-party software resale costs, partially offset by an increase in amortization of acquired intangible assets. Cost of subscription services revenue grew primarily due to a $15.4 million increase in personnel-related expenses as a result of higher headcount during fiscal year 2023.
Removed
Cost of subscription services revenue was also impacted by a $7.2 million increase in hosting and software services expenses, a $1.6 million increase in third-party software resale costs, a $1.1 million increase in depreciation and amortization, and a $0.6 million increase in rent and other administrative costs.
Removed
Cost of professional services and other revenue decreased primarily due to a $23.3 million decrease in personnel-related expenses, which included an $18.0 million decrease in stock-based compensation expense mostly resulting from the satisfaction of IPO-related performance conditions for RSUs during fiscal year 2022 and a $4.3 million decrease in employer payroll tax expense related to equity transactions, partially offset by a $0.6 million increase in employee termination benefits related to our restructuring actions beginning in the second quarter of fiscal year 2023, and the remainder of which was largely due to a decrease in headcount.
Removed
Cost of professional services and other revenue was also impacted by an $8.1 million increase in costs associated with the use of third-party vendors to deliver professional services to our customers, a $0.6 million increase in software services expenses, and a $0.4 million increase in travel-related costs.
Removed
Our gross margin increased to 83% for fiscal year 2023 compared to 81% for fiscal year 2022, primarily as a result of higher stock-based compensation expense and employer payroll tax on settlement of equity awards recognized in fiscal year 2022 in connection with the satisfaction of IPO-related performance conditions for RSUs. 63 Table of Contents Operating Expenses Sales and Marketing Year Ended January 31, 2023 2022 Change % Change (dollars in thousands) Sales and marketing $ 701,558 $ 697,682 $ 3,876 1 % Percentage of revenue 66 % 78 % Sales and marketing expense increased by $3.9 million, or 1%, for fiscal year 2023 compared to fiscal year 2022.
Removed
This increase was primarily attributable to a $24.6 million increase in sales commissions, a $13.1 million increase in brand marketing and travel expenses due to the resumption of in-person events and user conferences (including our Forward 5 event), and an $8.2 million increase in software services costs used in sales support.
Removed
Sales and marketing expense was also impacted by an $8.2 million increase in third-party consulting fees, a $3.2 million increase in rent, a $1.8 million increase in depreciation and amortization, and a $1.6 million increase in hosting costs.
Removed
These increases were partially offset by a $57.0 million decrease in personnel-related expenses, which included an $83.1 million decrease in stock-based compensation mostly resulting from the satisfaction of IPO-related performance conditions for RSUs during fiscal 2022 and a $34.7 million decrease in employer payroll tax expense related to equity transactions, partially offset by a $38.0 million increase in salary-related expenses, a $19.0 million increase in employee termination benefits related to our restructuring actions beginning in the second quarter of fiscal year 2023, and a $3.8 million increase in general employee severance and other retirement benefits.
Removed
Research and Development Year Ended January 31, 2023 2022 Change % Change (dollars in thousands) Research and development $ 285,750 $ 276,657 $ 9,093 3 % Percentage of revenue 27 % 31 % Research and development expense increased by $9.1 million, or 3%, for fiscal year 2023 compared to fiscal year 2022.
Removed
The increase was primarily attributable to a $5.5 million increase in third-party software service and hosting costs, a $2.3 million increase in travel-related expenses, a $1.9 million increase in third-party consulting fees, and a $1.4 million increase in depreciation and amortization and other allocated office costs.
Removed
Research and development expense was also impacted by a $2.2 million decrease in personnel-related expenses, which included a $33.2 million decrease in stock-based compensation mostly resulting from the satisfaction of IPO-related performance conditions for RSUs during fiscal 2022 and a $4.1 million decrease in employer payroll tax expense related to equity transactions, partially offset by a $26.6 million increase in salaries primarily resulting from increased headcount, a $7.5 million increase in bonuses and other employee benefits, and a $0.4 million increase in employee termination benefits related to our restructuring actions beginning in the second quarter of fiscal year 2023.
Removed
General and Administrative Year Ended January 31, 2023 2022 Change % Change (dollars in thousands) General and administrative $ 239,505 $ 249,991 $ (10,486) (4) % Percentage of revenue 23 % 28 % General and administrative expense decreased by $10.5 million, or 4%, for fiscal year 2023 compared to fiscal year 2022.
Removed
This decrease was primarily attributable to a $6.7 million decrease in personnel-related expenses, which included an $11.2 million decrease in stock-based compensation mostly resulting from the satisfaction of IPO-related performance conditions for RSUs during fiscal 2022 and a $2.1 million decrease in employer payroll tax expense related to equity transactions, partially offset by a $4.2 million increase in salaries largely due to increased 64 Table of Contents headcount, and a $2.2 million increase in employee termination benefits related to our restructuring actions beginning in the second quarter of fiscal year 2023.
Removed
General and administrative expense was also impacted by a $6.7 million decrease in third-party consulting fees, a $5.1 million decrease in other tax expense, and a $2.9 million decrease in hosted business applications.
Removed
These decreases were partially offset by a $4.4 million increase in charitable donations, mainly driven by our contribution of Class A common shares to a donor-advised fund during the second quarter of fiscal year 2023 in connection with our Pledge 1% commitment, a $3.0 million increase in insurance expense, a $1.6 million increase in travel-related costs, a $1.3 million increase in depreciation and amortization, and a $1.1 million increase in rent expense.

60 more changes not shown on this page.

Item 7A. Quantitative and Qualitative Disclosures About Market Risk

Market Risk — interest-rate, FX, commodity exposure

6 edited+0 added1 removed2 unchanged
Biggest changeThe effect of a hypothetical 10% change in interest rates would not have had a material impact on our consolidated financial statements for fiscal year 2023. Foreign Currency Exchange Risk The functional currency of our non-U.S. subsidiaries is the local currency.
Biggest changeWe do not enter into investments for trading or speculative purposes. The effect of a hypothetical 10% change in interest rates would not have had a material impact on our consolidated financial statements for fiscal year 2024. 73 Table of Contents Foreign Currency Exchange Risk The functional currency of our non-U.S. subsidiaries is the local currency.
Since the fourth fiscal quarter of 2021, we have from time to time used foreign currency forward contracts to reduce our potential exposure to currency fluctuations. If we are not able to successfully mitigate the risks associated with currency fluctuations, our results of operations could be adversely affected.
We have from time to time used foreign currency forward contracts to reduce our potential exposure to currency fluctuations. If we are not able to successfully mitigate the risks associated with currency fluctuations, our results of operations could be adversely affected.
The estimated translation impact to our consolidated financial statements of a hypothetical 10% change in foreign currency exchange rates would amount to $10.4 million for fiscal year 2023.
The estimated translation impact to our consolidated financial statements of a hypothetical 10% change in foreign currency exchange rates would amount to $11.9 million for fiscal year 2024.
Our market risk exposure is principally the result of fluctuations in interest rates and foreign currency exchange rates. Interest Rate Risk As of January 31, 2023, we had $1,402.1 million of cash and cash equivalents. Cash and cash equivalents consist of cash in banks, bank deposits, money market accounts, and treasury bills.
Our market risk exposure is principally the result of fluctuations in interest rates and foreign currency exchange rates. Interest Rate Risk As of January 31, 2024, we had $1,061.7 million of cash and cash equivalents. Cash and cash equivalents consist of cash in banks, bank deposits, and money market accounts.
In addition, we had $357.7 million of marketable securities, consisting of corporate bonds, municipal bonds, agency bonds, commercial paper, and treasury bills . Such interest-earning instruments carry a degree of interest rate risk. The primary objectives of our investment activities are the preservation of capital, the fulfillment of liquidity needs, and the fiduciary control of cash.
In addition, we had $818.1 million of marketable securities, consisting of treasury bills and U.S. government securities, agency bonds, and corporate bonds. Such interest-earning instruments carry a degree of interest rate risk. The primary objectives of our investment activities are the preservation of capital, the fulfillment of liquidity needs, and the fiduciary control of cash.
For fiscal year 2023, approximately 51% of our revenue and approximately 34% of our expenses were denominated in non-U.S. dollar currencies, and we recognized net foreign currency transaction losses of $0.5 million. 70 Table of Contents
For fiscal year 2024, approximately 53% of our revenue and approximately 35% of our expenses were denominated in non-U.S. dollar currencies, and we recognized net foreign currency transaction gains of $0.3 million. 74 Table of Contents
Removed
We do not enter into investments for trading or speculative purposes. The Credit Facility allowed us to borrow up to $200.0 million as of January 31, 2023, but there were no amounts outstanding thereunder .

Other PATH 10-K year-over-year comparisons