Biggest changeThe tables below document the delinquency, repossession, and net credit loss experience of all such automobile contracts that we own as of the respective dates shown. 8 Delinquency, Repossession and Extension Experience Delinquency and Extension Experience (1) Total Managed Portfolio (Excludes Third Party Portfolio) December 31, 2022 December 31, 2021 December 31, 2020 Number of Contracts Amount Number of Contracts Amount Number of Contracts Amount (Dollars in thousands) Delinquency Experience Gross servicing portfolio (1) 170,658 $ 2,795,383 154,151 $ 2,209,430 163,117 $ 2,174,972 Period of delinquency (2) 31-60 days 13,434 201,764 10,895 146,904 11,357 152,868 61-90 days 5,481 80,146 3,939 51,069 4,525 59,096 91+ days 2,148 31,036 1,171 14,279 1,290 14,989 Total delinquencies (2) 21,063 312,946 16,005 212,252 17,172 226,953 Amount in repossession (3) 2,904 41,401 1,882 22,912 2,979 35,839 Total delinquencies and amount in repossession (2) 23,967 $ 354,347 17,887 $ 235,164 20,151 $ 262,792 Delinquencies as a percentage of gross servicing portfolio 12.3% 11.2% 10.4% 9.6% 10.5% 10.4% Total delinquencies and amount in repossession as a percentage of gross servicing portfolio 14.0% 12.7% 11.6% 10.6% 12.4% 12.1% Extension Experience Contracts with one extension, accruing 27,584 $ 464,323 23,740 $ 328,128 29,709 $ 417,347 Contracts with two or more extensions, accruing 38,714 417,682 46,541 513,183 55,885 665,572 66,298 882,005 70,281 841,311 85,594 1,082,919 Contracts with one extension, non-accrual (4) 981 14,792 597 7,736 915 12,408 Contracts with two or more extensions, non-accrual (4) 1,485 15,395 1,414 15,128 2,502 28,189 2,466 30,187 2,011 22,864 3,417 40,597 Total accounts with extensions 68,764 $ 912,192 72,292 $ 864,175 89,011 $ 1,123,516 (1) All amounts and percentages are based on the amount remaining to be repaid on each automobile contract.
Biggest changeDelinquency, Repossession and Extension Experience Delinquency and Extension Experience (1) Total Managed Portfolio (Excludes Third Party Portfolio) December 31, 2023 December 31, 2022 December 31, 2021 Number of Contracts Amount Number of Contracts Amount Number of Contracts Amount (Dollars in thousands) Delinquency Experience Gross servicing portfolio (1) 179,198 $ 2,970,066 170,658 $ 2,795,383 154,151 $ 2,209,430 Period of delinquency (2) 31-60 days 13,337 210,200 13,434 201,764 10,895 146,904 61-90 days 6,717 104,144 5,481 80,146 3,939 51,069 91+ days 3,252 50,610 2,148 31,036 1,171 14,279 Total delinquencies (2) 23,306 364,954 21,063 312,946 16,005 212,252 Amount in repossession (3) 4,653 67,182 2,904 41,401 1,882 22,912 Total delinquencies and amount in repossession (2) 27,959 $ 432,136 23,967 $ 354,347 17,887 $ 235,164 Delinquencies as a percentage Delinquencies as a percentage of gross servicing portfolio 13.0% 12.3% 12.3% 11.2% 10.4% 9.6% Total delinquencies and amount in repossession as a percentage of gross servicing portfolio 15.6% 14.5% 14.0% 12.7% 11.6% 10.6% Extension Experience Contracts with one extension, accruing 33,920 $ 610,617 27,584 $ 464,323 23,740 $ 328,128 Contracts with two or more extensions, accruing 42,462 563,308 38,714 417,682 46,541 513,183 76,382 1,173,926 66,298 882,005 70,281 841,311 Contracts with one extension, non-accrual (4) 2,367 38,933 981 14,792 597 7,736 Contracts with two or more extensions, non-accrual (4) 2,081 27,497 1,485 15,395 1,414 15,128 4,448 66,430 2,466 30,187 2,011 22,864 Total accounts with extensions 80,830 $ 1,240,355 68,764 $ 912,192 72,292 $ 864,175 (1) All amounts and percentages are based on the amount remaining to be repaid on each automobile contract.
Credit and underwriting functions are performed primarily in our California branch with certain of these functions also performed in our Florida and Nevada branches. We service our automobile contracts from our California, Nevada, Virginia, Florida, and Illinois branches. Most of our contract acquisitions volume results from our purchases of retail installment sales contracts from franchised or independent automobile dealers.
Credit and underwriting functions are performed primarily in our California branch with certain of these functions also performed in our Florida, Nevada, and Virginia branches. We service our automobile contracts from our California, Nevada, Virginia, Florida, and Illinois branches. Most of our contract acquisitions volume results from our purchases of retail installment sales contracts from franchised or independent automobile dealers.
We make available free of charge on our internet web site our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended, as soon as reasonably practicable after we electronically file such material with, or furnish it to, the Securities and Exchange Commission. 16
We make available free of charge on our internet web site our annual report on Form 10-K, quarterly reports on Form 10-Q, current reports on Form 8-K, and amendments to those reports filed or furnished pursuant to Section 13(a) or 15(d) of the Securities Exchange Act of 1934, as amended, as soon as reasonably practicable after we electronically file such material with, or furnish it to, the Securities and Exchange Commission.
The fact that the delinquency has been reduced below the 90-day threshold is a positive indicator. Should the contract again exceed the 90-day delinquency level at the end of any reporting period, it would again be reflected as a non-accrual account. 12 Our policy for placing a contract on non-accrual status is independent of our policy to grant an extension.
The fact that the delinquency has been reduced below the 90-day threshold is a positive indicator. Should the contract again exceed the 90-day delinquency level at the end of any reporting period, it would again be reflected as a non-accrual account. Our policy for placing a contract on non-accrual status is independent of our policy to grant an extension.
In addition, we contact each customer by telephone to confirm that the customer understands and agrees to the terms of the related automobile contract. During this " welcome call, " we also ask the customer a series of open-ended questions about his application and the contract, which may uncover potential misrepresentations. Credit Scoring .
In addition, we contact each customer by telephone to confirm that the customer understands and agrees to the terms of the related automobile contract. During this “ welcome call, ” we also ask the customer a series of open-ended questions about his application and the contract, which may uncover potential misrepresentations. Credit Scoring .
The extension score card was developed by our internal risk management team and is derived from the post-extension performance of accounts in our managed portfolio. After receiving an extension, an account remains subject to our normal policies and procedures for interest accrual, reporting delinquency and recognizing charge-offs.
The extension score card was developed by our internal risk management team and is derived from the post-extension performance of accounts in our managed portfolio. 10 After receiving an extension, an account remains subject to our normal policies and procedures for interest accrual, reporting delinquency and recognizing charge-offs.
In the case of repossession, the amount of the charge-off is the difference between the outstanding principal balance of the defaulted automobile contract and the net repossession sale proceeds. Credit Experience Our primary method of monitoring ongoing credit quality of our portfolio is to closely review monthly delinquency, default and net charge off activity and the related trends.
In the case of repossession, the amount of the charge-off is the difference between the outstanding principal balance of the defaulted automobile contract and the net repossession sale proceeds. 8 Credit Experience Our primary method of monitoring ongoing credit quality of our portfolio is to closely review monthly delinquency, default and net charge off activity and the related trends.
Without the extension, however, the account may have defaulted, and we would have likely incurred a substantial loss and no additional interest revenue. 11 For extension accounts that ultimately charged off, we consider accounts that charged off more than six months after the extension to be at least partially successful.
Without the extension, however, the account may have defaulted, and we would have likely incurred a substantial loss and no additional interest revenue. For extension accounts that ultimately charged off, we consider accounts that charged off more than six months after the extension to be at least partially successful.
Preferred - This program accommodates applicants with past non-performing credit, but who demonstrate a somewhat stronger history of recent performing credit than the Super Alpha program. Contract interest rates and dealer acquisition fees are lower, and the maximum loan amount is somewhat higher than the Super Alpha program.
Contract interest rates and dealer acquisition fees are lower, and the maximum loan amount is somewhat higher, than the Alpha Plus program. Preferred - This program accommodates applicants with past non-performing credit, but who demonstrate a somewhat stronger history of recent performing credit than the Super Alpha program.
For the year ended December 31, 2022, our automated application decisioning system produced our initial decision within seconds on approximately 99% of those applications. Upon receipt an application, if the application meets certain minimum criteria, we immediately order two credit reports to document the buyer's credit history and an alternative data credit score provided by a major credit reporting bureau.
For the year ended December 31, 2023, our automated application decisioning system produced our initial decision within seconds on approximately 99% of those applications. Upon receipt an application, if the application meets certain minimum criteria, we immediately order two credit reports to document the buyer’s credit history and an alternative data credit score provided by a major credit reporting bureau.
Specifically, our funding guidelines generally limit the maximum principal amount of a purchased automobile contract to 115% of wholesale book value in the case of used vehicles or to 115% of the manufacturer's invoice in the case of new vehicles, plus, in each case, sales tax, licensing and, when the customer purchases such additional items, a service contract or a product to supplement the customer’s casualty policy in the event of a total loss of the related vehicle.
Specifically, our funding guidelines generally limit the maximum principal amount of a purchased automobile contract to 125% of wholesale book value in the case of used vehicles or to 125% of the manufacturer’s invoice in the case of new vehicles, plus, in each case, sales tax, licensing and, when the customer purchases such additional items, a service contract or a product to supplement the customer’s casualty policy in the event of a total loss of the related vehicle.
The sold notes (“2021-1 Notes”), issued by CPS Auto Securitization Trust 2021-1, consist of a single class with a coupon of 7.86%. As of December 31, 2022, the notes had a principal balance of $50.0 million. Generally, prior to a securitization transaction we fund our automobile contract acquisitions primarily with proceeds from warehouse credit facilities.
The sold notes (“2021-1 Notes”), issued by CPS Auto Securitization Trust 2021-1, consist of a single class with a coupon of 7.86%. As of December 31, 2023, the notes had a principal balance of $50.0 million. Generally, prior to a securitization transaction we fund our automobile contract acquisitions primarily with proceeds from warehouse credit facilities.
In addition, we acquired a total of approximately $822.3 million of automobile contracts in mergers and acquisitions in 2002, 2003, 2004 and 2011. Contract purchase volumes and managed portfolio levels for the five years ended December 31, 2022 are shown in the table below. Managed portfolio comprises both contracts we owned and those we were servicing for third parties.
In addition, we acquired a total of approximately $822.3 million of automobile contracts in mergers and acquisitions in 2002, 2003, 2004 and 2011. Contract purchase volumes and managed portfolio levels for the five years ended December 31, 2023 are shown in the table below. Managed portfolio comprises both contracts we owned and those we were servicing for third parties.
We depend upon the availability of short-term warehouse credit facilities as interim financing for our contract purchases prior to the time we pool those contracts for a securitization. As of December 31, 2022, we had two such short-term warehouse facilities, each with a maximum borrowing amount of $200 million.
We depend upon the availability of short-term warehouse credit facilities as interim financing for our contract purchases prior to the time we pool those contracts for a securitization. As of December 31, 2023, we had two such short-term warehouse facilities, each with a maximum borrowing amount of $200 million.
We then advise the applicant as to whether we would grant them credit and on what terms. The following table sets forth the geographical sources of the automobile contracts we originated (based on the addresses of the customers as stated on our records) during the years ended December 31, 2022 and 2021.
We then advise the applicant as to whether we would grant them credit and on what terms. The following table sets forth the geographical sources of the automobile contracts we originated (based on the addresses of the customers as stated on our records) during the years ended December 31, 2023 and 2022.
(3) Net charge-offs include the remaining principal balance, after the application of the net proceeds from the liquidation of the vehicle (excluding accrued and unpaid interest) and amounts collected after the date of charge-off, including some recoveries which have been classified as other income in the accompanying financial statements.
(2) Net charge-offs include the remaining principal balance, after the application of the net proceeds from the liquidation of the vehicle (excluding accrued and unpaid interest) and amounts collected after the date of charge-off, including some recoveries which have been classified as other income in the accompanying financial statements.
Meta - This program accommodates applicants with past non-performing credit, but who demonstrate a stronger history of recent performing credit than the Preferred program. Contract interest rates and dealer acquisition fees are lower, and the maximum loan amount is somewhat higher than the Preferred program.
Contract interest rates and dealer acquisition fees are lower, and the maximum loan amount is somewhat higher than the Super Alpha program. Meta - This program accommodates applicants with past non-performing credit, but who demonstrate a stronger history of recent performing credit than the Preferred program.
We consider accounts that have had extensions and were active or paid off as of December 31, 2022 to be successful. Successful extensions result in continued payments of interest and principal (including payment in full in many cases).
We consider accounts that have had extensions and were active or paid off as of December 31, 2023 to be successful. Successful extensions result in continued payments of interest and principal (including payment in full in many cases).
We use proprietary scoring models to assign two internal "credit scores" at the time the application is received. These proprietary scores are used to help determine whether we want to approve the application and, if so, the program and pricing we will offer either to the dealer, or in the case of our direct lending platform, directly to the customer.
We use proprietary scoring models to assign two internal “credit scores” at the time the application is received. These proprietary scores are used to help determine whether we want to approve the application and, if so, the program and pricing we will offer either to the dealer, or in the case of our direct lending platform, directly to the customer.
In addition, certain securitization and non-securitization related debt contain cross-default provisions that would allow certain creditors to declare a default if a default occurred under a different facility. As of December 31, 2022, we were in compliance with all such covenants. 14 Competition The automobile financing business is highly competitive.
In addition, certain securitization and non-securitization related debt contain cross-default provisions that would allow certain creditors to declare a default if a default occurred under a different facility. As of December 31, 2023, we were in compliance with all such covenants. Competition The automobile financing business is highly competitive.
The following table identifies the credit program, sorted from highest to lowest credit quality, under which we originated automobile contracts during the years ended December 31, 2022 and 2021.
The following table identifies the credit program, sorted from highest to lowest credit quality, under which we originated automobile contracts during the years ended December 31, 2023 and 2022.
In addition to purchasing installment purchase contracts directly from dealers, we also originate vehicle purchase money loans by lending directly to consumers and have (i) acquired installment purchase contracts in four merger and acquisition transactions, and (ii) purchased immaterial amounts of vehicle purchase money loans from non-affiliated lenders.
In addition to purchasing installment purchase contracts directly from dealers, we also have (i) originated vehicle purchase money loans by lending directly to consumers and have (ii) acquired installment purchase contracts in four merger and acquisition transactions, and (iii) purchased immaterial amounts of vehicle purchase money loans from non-affiliated lenders.
Our upper credit tier products, which are our Meta, Preferred, Super Alpha, Alpha Plus and Alpha programs, accounted for approximately 80% of our new contract acquisitions for our own portfolio in 2022, 75% in 2021, and 75% in 2020, measured by aggregate amount financed.
Our upper credit tier products, which are our Meta, Preferred, Super Alpha, Alpha Plus and Alpha programs, accounted for approximately 83% of our new contract acquisitions for our own portfolio in 2023, 80% in 2022, and 75% in 2021, measured by aggregate amount financed.
A portion of the DealerTrack and Route One volume are applications from our pass-through arrangements with other lenders who send us applications from their dealers in cases where those lenders choose not to approve those applications. For the year ended December 31, 2022, such pass-through applications represented 13% of our total applications.
A portion of the DealerTrack and Route One volume are applications from our pass-through arrangements with other lenders who send us applications from their dealers in cases where those lenders choose not to approve those applications. For the year ended December 31, 2023, such pass-through applications represented 37% of our total applications.
However, we completed only three securitizations in 2020. In April 2020 we postponed our planned securitization due to the onset of the pandemic and the effective closure of the capital markets in which our securitizations are executed. Subsequently we successfully completed securitizations in June and September 2020.
In April 2020 we postponed our planned securitization due to the onset of the pandemic and the effective closure of the capital markets in which our securitizations are executed. Subsequently we successfully completed securitizations in June and September 2020.
Super Alpha – This program accommodates applicants with past non-performing credit, but with a somewhat stronger history of recent performing credit, including auto or mortgage related credit, and higher incomes than the Alpha Plus program. Contract interest rates and dealer acquisition fees are lower, and the maximum loan amount is somewhat higher, than the Alpha Plus program.
Contract interest rates and dealer acquisition fees are lower than the Alpha program. Super Alpha – This program accommodates applicants with past non-performing credit, but with a somewhat stronger history of recent performing credit, including auto or mortgage related credit, and higher incomes than the Alpha Plus program.
Dealers with which we do business are under no obligation to submit any automobile contracts to us, nor are we obligated to purchase any automobile contracts from them. During the year ended December 31, 2022, no dealer accounted for as much as 1% of the total number of automobile contracts we purchased.
Dealers with which we do business are under no obligation to submit any automobile contracts to us, nor are we obligated to purchase any automobile contracts from them. During the year ended December 31, 2023, no dealer accounted for as much as 2% of the total number of automobile contracts we purchased.
Securitizations are transactions in which we sell a specified pool of automobile contracts to a special purpose subsidiary of ours. The subsidiary in turn issues (or contributes to a trust that issues) asset-backed securities, which are purchased by institutional investors. Since 1994, we have completed 95 term securitizations of approximately $17.7 billion in automobile contracts.
Securitizations are transactions in which we sell a specified pool of automobile contracts to a special purpose subsidiary of ours. The subsidiary in turn issues (or contributes to a trust that issues) asset-backed securities, which are purchased by institutional investors. Since 1994, we have completed 99 term securitizations of approximately $19.1 billion in automobile contracts.
Contract Purchases and Outstanding Managed Portfolio $ in thousands Year Contracts Purchased in Period Managed Portfolio at Period End 2018 $ 902,416 $ 2,380,847 2019 1,002,782 2,416,042 2020 742,584 2,174,972 2021 1,146,321 2,249,069 2022 1,854,385 3,001,308 Our principal executive offices are in Las Vegas, Nevada. Most of our operational and administrative functions take place in Irvine, California.
Contract Purchases and Outstanding Managed Portfolio $ in thousands Year Contracts Purchased in Period Managed Portfolio at Period End 2019 $ 1,002,782 $ 2,416,042 2020 742,584 2,174,972 2021 1,146,321 2,249,069 2022 1,854,385 3,001,308 2023 1,357,752 3,194,623 Our principal executive offices are in Las Vegas, Nevada. Most of our operational and administrative functions take place in Irvine, California.
For the year ended December 31, 2022 approximately 91% of the automobile contracts originated under our programs consisted of financing for used cars and 9% consisted of financing for new cars. We generally solicit applications with the intent of originating contracts to hold as investments in our own portfolio.
For the year ended December 31, 2023 approximately 94% of the automobile contracts originated under our programs consisted of financing for used cars and 6% consisted of financing for new cars. We generally solicit applications with the intent of originating contracts to hold as investments in our own portfolio.
Dealers can send credit applications to us by entering the necessary data on our website or through one of two third-party application aggregators. For the year ended December 31, 2022, we received 2.5 million applications. Approximately 63% of all applications came through DealerTrack (the industry leading dealership application aggregator), 36% via another aggregator, Route One and 1% via our website.
Dealers can send credit applications to us by entering the necessary data on our website or through one of two third-party application aggregators. For the year ended December 31, 2023, we received 2.9 million applications. Approximately 63% of all applications came through DealerTrack (the industry leading dealership application aggregator), 37% via another aggregator, Route One.
There are no other concessions such as a reduction in interest rate, forgiveness of principal or of accrued interest. Accordingly, we consider such extensions to be insignificant delays in payments rather than troubled debt restructurings.
There are no other concessions such as a reduction in interest rate, forgiveness of principal or of accrued interest. Accordingly, we consider such extensions to be insignificant delays in payments.
The weighted average seasoning of our total owned portfolio, represented in the tables below, was 25 months, 23 months, and 23 months as of December 31, 2022, December 31, 2021, and December 31, 2020, respectively. Our financial results are dependent on the performance of the automobile contracts in which we retain an ownership interest.
The weighted average seasoning of our total owned portfolio, represented in the tables below, was 19 months, 17 months, and 21 months as of December 31, 2023, December 31, 2022, and December 31, 2021, respectively. Our financial results are dependent on the performance of the automobile contracts in which we retain an ownership interest.
In this report, we refer to all of such contracts and loans as "automobile contracts." We were incorporated and began our operations in March 1991. From inception through December 31, 2022, we have purchased a total of approximately $20.0 billion of automobile contracts from dealers.
In this report, we refer to all of such contracts and loans as “automobile contracts.” We were incorporated and began our operations in March 1991. From inception through December 31, 2023, we have purchased a total of approximately $21.3 billion of automobile contracts from dealers.
We believe this improves our allocation of credit evaluation resources, enhances our competitiveness in the marketplace and manages the risk inherent in the sub-prime market. Characteristics of Contracts. All the automobile contracts we purchase are fully amortizing and provide for level payments over the term of the automobile contract. All automobile contracts may be prepaid at any time without penalty.
We believe this improves our allocation of credit evaluation resources, enhances our competitiveness in the marketplace and manages the risk inherent in the sub-prime market. 6 Characteristics of Contracts. All the automobile contracts we purchase are fully amortizing and provide for level payments over the term of the automobile contract.
Because we serve customers who are unable to meet certain credit standards, we incur greater risks, and generally receive interest rates higher than those charged in the prime credit market. We also sustain a higher level of credit losses because of the higher risk customers we serve.
Because we serve customers who are unable to meet certain credit standards, we incur greater risks, and generally receive interest rates higher than those charged in the prime credit market.
The table below compares certain characteristics, at the time of origination, of our contract purchases for the years ended December 31, 2022 and 2021: Contracts Purchased During the Year Ended December 31, 2022 December 31, 2021 Average Original Amount Financed $ 22,632 $ 21,104 Weighted Average Original Term 70 months 70 months Average Down Payment Percent 10.5% 9.0% Average Vehicle Purchase Price $ 21,122 $ 19,881 Average Age of Vehicle 7 years 5 years Average Age of Customer 42 years 42 years Average Time in Current Job 4 years 5 years Average Household Annual Income $ 69,121 $ 61,377 6 Dealer Compliance .
The table below compares certain characteristics, at the time of origination, of our contract purchases for the years ended December 31, 2023 and 2022: Contracts Purchased During the Year Ended December 31, 2023 December 31, 2022 Average Original Amount Financed $ 20,845 $ 22,632 Weighted Average Original Term 67 months 70 months Average Down Payment Percent 10.7% 10.5% Average Vehicle Purchase Price $ 19,651 $ 21,122 Average Age of Vehicle 7 years 7 years Average Age of Customer 42 years 42 years Average Time in Current Job 5 years 4 years Average Household Annual Income $ 72,930 $ 69,121 Dealer Compliance .
Our history of term securitizations, over the most recent ten years, is summarized in the table below: Recent Asset-Backed Securitizations Period Number of Term Securitizations Amount of Receivables $ in thousands 2013 4 778,000 2014 4 923,000 2015 3 795,000 2016 4 1,214,997 2017 4 870,000 2018 4 883,452 2019 4 1,014,124 2020 3 741,867 2021 4 1,145,002 2022 4 1,537,383 13 From time to time we have also completed financings of our residual interests in other securitizations that we and our affiliates previously sponsored.
Our recent history of term securitizations is summarized in the table below: Recent Asset-Backed Securitizations $ in thousands Period Number of Term Securitizations Amount of Receivables 2017 4 $ 870,000 2018 4 883,452 2019 4 1,014,124 2020 3 741,867 2021 4 1,145,002 2022 4 1,537,383 2023 4 1,352,114 From time to time we have also completed financings of our residual interests in other securitizations that we and our affiliates previously sponsored.
In support of our collection activities, we maintain a computerized collection system specifically designed to service automobile contracts with sub-prime customers. We engage a nearshore third-party call center to supplement the efforts the collectors in our five branch locations. As of December 31, 2022, our nearshore partner had approximately 33 agents assigned to our portfolio.
In support of our collection activities, we maintain a computerized collection system specifically designed to service automobile contracts with sub-prime customers. We engage a nearshore third-party call center to supplement the efforts the collectors in our five branch locations.
We have offered eight different financing programs, and price each program according to the relative credit risk. Our programs cover a wide band of the sub-prime credit spectrum and are labeled as follows: First Time Buyer – This program accommodates an applicant who has limited significant past credit history, such as a previous auto loan.
Our programs cover a wide band of the sub-prime credit spectrum and are labeled as follows: First Time Buyer – This program accommodates an applicant who has limited significant past credit history, such as a previous auto loan.
Alpha Plus – This program accommodates applicants with past non-performing credit, but with a stronger history of recent performing credit, such as auto or mortgage related credit, and higher incomes than the Alpha program. Contract interest rates and dealer acquisition fees are lower than the Alpha program.
The contract interest rate and dealer acquisition fees are lower than the Standard program, down payment and payment-to-income ratio requirements are somewhat less restrictive. Alpha Plus – This program accommodates applicants with past non-performing credit, but with a stronger history of recent performing credit, such as auto or mortgage related credit, and higher incomes than the Alpha program.
Since the applicant has limited credit history, the contract interest rate and dealer acquisition fees tend to be higher, and the loan amount, loan-to-value ratio, down payment, and payment-to-income ratio requirements tend to be more restrictive compared to our other programs.
As a result, the contract interest rate and dealer acquisition fees tend to be higher, and the loan amount, loan-to-value ratio, down payment, and payment-to-income ratio requirements tend to be more restrictive compared to our other programs.
In addition, the Federal Trade Commission has jurisdiction to investigate aspects of our business. We expect that regulatory investigation by both state and federal agencies will continue, and there can be no assurance that the results of such investigations will not have a material adverse effect on us.
We expect that regulatory investigation by both state and federal agencies will continue, and there can be no assurance that the results of such investigations will not have a material adverse effect on us.
The following table summarizes the average net acquisition fees we charged dealers and the weighted average annual percentage rate on contracts purchased for our own portfolio for the periods shown: 2022 2021 2020 2019 2018 Average net acquisition fee charged (paid) to dealers (1) $ (150 ) $ (65 ) $ 71 $ (25 ) $ (238 ) Average net acquisition fee as % of amount financed (1) -0.7% -0.3% 0.4% -0.1% -1.4% Weighted average annual percentage interest rate 18.4% 17.8% 19.3% 19.2% 18.3% (1) Not applicable to direct lending platform Our pricing strategy is driven by our objectives for new contract purchase quantities and maximizing our risk adjusted yield.
The following table summarizes the average net acquisition fees we charged dealers and the weighted average annual percentage rate on contracts purchased for our own portfolio for the periods shown: 2023 2022 2021 2020 2019 Average net acquisition fee charged (paid) to dealers (1) $ 98 $ (150 ) $ (65 ) $ 71 $ (25 ) Average net acquisition fee as % of amount financed (1) 1.3% -0.7% -0.3% 0.4% -0.1% Weighted average annual percentage interest rate 20.9% 18.4% 17.8% 19.3% 19.2% (1) Not applicable to direct lending platform.
A significant judgment against us or within the industry in connection with any such litigation could have a material adverse effect on our financial condition, results of operations or liquidity. Human Capital We rely on our employees for everything we do. To make our business work, we seek to supply them with the tools and knowledge they need to succeed.
A significant judgment against us or within the industry in connection with any such litigation could have a material adverse effect on our financial condition, results of operations or liquidity. 15 Human Capital We rely on our employees for everything we do.
We attempt to make telephonic contact with delinquent customers from one to 20 days after their monthly payment due date, depending on our risk-based assessment of the customer’s likelihood of payment during early stages of delinquency.
As of December 31, 2023, our nearshore partner had approximately 47 agents assigned to our portfolio. 7 We attempt to make telephonic contact with delinquent customers from one to 20 days after their monthly payment due date, depending on our risk-based assessment of the customer’s likelihood of payment during early stages of delinquency.
If the payment is not made, or if the payment is made, but the account remains delinquent, the account is returned to a collector’s queue for subsequent contacts. 7 If a customer fails to make or keep promises for payments, or if the customer is uncooperative or attempts to evade contact or hide the vehicle, a supervisor will review the collection activity relating to the account to determine if repossession of the vehicle is warranted.
If a customer fails to make or keep promises for payments, or if the customer is uncooperative or attempts to evade contact or hide the vehicle, a supervisor will review the collection activity relating to the account to determine if repossession of the vehicle is warranted.
As a result, the contract interest rate and dealer acquisition fees tend to be higher, and the loan amount, loan-to-value ratio, down payment, and payment-to-income ratio requirements tend to be more restrictive compared to our other programs. 4 Standard – This program accommodates an applicant who may have significant past non-performing credit, but who has also exhibited some performing credit in their history.
Since the applicant has limited credit history, the contract interest rate and dealer acquisition fees tend to be higher, and the loan amount, loan-to-value ratio, down payment, and payment-to-income ratio requirements tend to be more restrictive compared to our other programs. 4 Mercury / Delta – This program accommodates an applicant who may have had significant past non-performing credit including recent derogatory credit.
Employee Engagement Our means of evaluating our human capital resources include, on an individual basis, annual performance reviews and annual meetings with senior management on or close to the employee’s anniversary date. On an aggregate basis, a new hire survey and department round table meetings.
Employee Engagement Our means of evaluating our human capital resources include, on an individual basis, annual performance reviews and annual meetings with senior management on or close to the employee’s anniversary date. Most departments meet one-on-one with employees monthly to discuss performance, suggestions, and concerns. On an aggregate basis, we distribute new hire surveys and host department round table meetings.
The contract interest rate and dealer acquisition fees are comparable to the First Time Buyer and Mercury/Delta programs, but the loan amount and loan-to-value ratio requirements are somewhat less restrictive. Alpha – This program accommodates applicants who may have a discharged bankruptcy, but who have also exhibited performing credit.
Standard – This program accommodates an applicant who may have significant past non-performing credit, but who has also exhibited some performing credit in their history. The contract interest rate and dealer acquisition fees are comparable to the First Time Buyer and Mercury/Delta programs, but the loan amount and loan-to-value ratio requirements are somewhat less restrictive.
The information in the table represents all automobile contracts we service, excluding certain contracts we have serviced for third parties on which we earn servicing fees only, and have no credit risk. (2) The finance receivables portfolio is comprised of contracts we originated prior to January 2018.
The information in the table represents all automobile contracts we service, excluding certain contracts we have serviced for third parties on which we earn servicing fees only, and have no credit risk.
(4) We do not recognize interest income on accounts past due more than 90 days. 9 Net Credit Loss Experience (1) Total Owned Portfolio Finance Receivables Portfolio (2) Year Ended December 31, 2022 2021 2020 (Dollars in thousands) Average portfolio outstanding $ 150,919 $ 345,021 $ 684,259 Net charge-offs as a percentage of average portfolio (3) 4.6% 5.8% 11.7% Fair Value Receivables Portfolio (4) Year Ended December 31, 2022 2021 2020 (Dollars in thousands) Average portfolio outstanding $ 2,388,191 $ 1,802,590 $ 1,631,491 Net charge-offs as a percentage of average portfolio (3) 4.5% 3.1% 4.3% Total Owned Portfolio Year Ended December 31, 2022 2021 2020 (Dollars in thousands) Average portfolio outstanding $ 2,539,110 $ 2,147,611 $ 2,315,750 Net charge-offs as a percentage of average portfolio (3) 4.5% 3.5% 6.5% (1) All amounts and percentages are based on the principal amount scheduled to be paid on each automobile contract contracts.
(4) We do not recognize interest income on accounts past due more than 90 days. 9 Net Credit Loss Experience (1) Total Managed Portfolio (Excludes Third Party Portfolio) Year Ended December 31, 2023 2022 2021 (Dollars in thousands) Average portfolio outstanding $ 2,913,571 $ 2,539,110 $ 2,147,611 Net charge-offs as a percentage of average portfolio (2) 6.5% 4.5% 3.5% (1) All amounts and percentages are based on the principal amount scheduled to be paid on each automobile contract contracts.
Broken out by function, our human capital was allocated thus: 11 were senior management personnel; 407 were servicing personnel; 182 were automobile contract origination personnel; 127 were sales personnel and program development (78 of whom were sales representatives); 65 were various administrative personnel including human resources, legal, accounting and systems.
Broken out by function, our human capital was allocated thus: 15 were senior management personnel; 529 were servicing personnel; 185 were automobile contract origination personnel; 105 were sales personnel (67 of whom were sales representatives); 56 were various administrative personnel including human resources, legal, accounting and systems.
Contracts Purchased During the Year Ended (1) December 31, 2022 December 31, 2021 (dollars in thousands) Program Amount Financed Percent (1) Amount Financed Percent (1) Meta $ 57,145 3.1% $ n/a n/a Preferred 219,872 11.9% 161,289 14.1% Super Alpha 394,743 21.3% 197,809 17.3% Alpha Plus 193,728 10.4% 157,212 13.7% Alpha 463,466 25.0% 304,978 26.6% Standard 196,738 10.6% 177,876 15.5% Mercury / Delta 74,865 4.0% 62,334 5.4% First Time Buyer 61,742 3.3% 42,537 3.7% Third Parties 192,086 10.4% 42,286 3.7% $ 1,854,385 100.0% $ 1,146,321 100.0% (1) Percentages may not total to 100.0% due to rounding. 5 We attempt to control misrepresentation regarding the customer's credit worthiness by carefully screening the automobile contracts we originate, by establishing and maintaining professional business relationships with dealers, and by including certain representations and warranties by the dealer in the dealer agreement.
Contracts Purchased During the Year Ended (1) December 31, 2023 December 31, 2022 (dollars in thousands) Program Amount Financed Percent (1) Amount Financed Percent (1) Meta $ 45,319 3.3% $ 57,145 3.1% Preferred 175,122 12.9% 219,872 11.9% Super Alpha 265,385 19.5% 394,743 21.3% Alpha Plus 179,526 13.2% 193,728 10.4% Alpha 383,512 28.2% 463,466 25.0% Standard 103,499 7.6% 196,738 10.6% Mercury / Delta 52,250 3.8% 74,865 4.0% First Time Buyer 52,313 3.9% 61,742 3.3% Third Parties 100,826 7.4% 192,086 10.4% $ 1,357,752 100.0% $ 1,854,385 100.0% (1) Percentages may not total to 100.0% due to rounding. 5 We attempt to control misrepresentation regarding the customer’s credit worthiness by carefully screening the automobile contracts we originate, by establishing and maintaining professional business relationships with dealers, and by including certain representations and warranties by the dealer in the dealer agreement.
We continue to assess the Dodd-Frank Act’s probable effect on our business, financial condition and results of operations, and to monitor developments involving the entities charged with promulgating regulations.
We continue to assess the Dodd-Frank Act’s probable effect on our business, financial condition and results of operations, and to monitor developments involving the entities charged with promulgating regulations. However, the ultimate effect of the Dodd-Frank Act on the financial services industry in general, and on us in particular, is uncertain at this time.
On May 16, 2018, we completed a $40.0 million securitization of residual interests from previously issued securitizations.
On June 30, 2021, we completed a $50.0 million securitization of residual interests from previously issued securitizations.
Outstanding Managed Portfolio as of December 31, 2022 December 31, 2021 Amount Percent (1) Amount Percent (1) ($ in millions) California $ 303.8 10.1% $ 265.3 11.8% Ohio 243.0 8.1% 205.6 9.1% Texas 220.4 7.3% 140.7 6.3% Florida 148.0 4.9% 112.7 5.0% Indiana 139.3 4.6% 112.6 5.0% Illinois 135.2 4.5% 69.1 3.1% All others 1,811.6 60.4% 1,343.1 59.7% Total $ 3,001.3 100.0% $ 2,249.1 100.0% (1) Percentages may not total to 100.0% due to rounding.
Outstanding Managed Portfolio as of December 31, 2023 December 31, 2022 Amount Percent (1) Amount Percent (1) ($ in millions) California $ 274.7 8.6% $ 303.8 10.1% Texas 237.6 7.4% 220.4 7.3% Ohio 232.7 7.3% 243.0 8.1% Illinois 173.3 5.4% 135.2 4.5% Florida 160.2 5.0% 148.0 4.9% Pennsylvania 152.8 4.8% 134.1 4.5% All others 1,963.3 61.5% 1,816.8 60.5% Total $ 3,194.6 100.0% $ 3,001.3 100.0% (1) Percentages may not total to 100.0% due to rounding.
Contracts Purchased During the Year Ended December 31, 2022 December 31, 2021 Number Percent (1) Number Percent (1) California 6,707 8.2% 5,928 10.9% Texas 6,415 7.8% 3,336 6.1% Ohio 6,247 7.6% 5,071 9.3% Illinois 4,648 5.7% 1,963 3.6% Florida 4,189 5.1% 2,716 5.0% Pennsylvania 3,767 4.6% 2,525 4.6% Indiana 3,791 4.6% 2,725 5.0% Other States 46,171 56.4% 30,053 55.3% Total 81,935 100.0% 54,317 100.0% (1) Percentages may not total to 100.0% due to rounding. 3 The following table sets forth the geographic concentrations of our outstanding managed portfolio as of December 31, 2022 and 2021.
Contracts Purchased During the Year Ended December 31, 2023 December 31, 2022 Number Percent (1) Number Percent (1) Texas 4,620 7.1% 6,415 7.8% Illinois 4,482 6.9% 4,648 5.7% Ohio 4,015 6.2% 6,247 7.6% California 3,911 6.0% 6,707 8.2% Florida 3,489 5.4% 4,189 5.1% Pennsylvania 3,274 5.0% 3,767 4.6% Other States 41,346 63.5% 49,962 61.0% Total 65,137 100.0% 81,935 100.0% (1) Percentages may not total to 100.0% due to rounding. 3 The following table sets forth the geographic concentrations of our outstanding managed portfolio as of December 31, 2023 and 2022.
Broad economic factors such as pandemic, recession and significant changes in unemployment levels influence the credit performance of our portfolio, as does the weighted average age of the receivables at any given time.
Broad economic factors such as pandemic, recession and significant changes in unemployment levels influence the credit performance of our portfolio, as does the weighted average age of the receivables at any given time. The tables below document the delinquency, repossession, and net credit loss experience of all such automobile contracts that we own as of the respective dates shown.
In general, an obligor will not be permitted more than two such extensions in any 12-month period and no more than eight over the life of the contract.
Extensions In certain circumstances we will grant obligors one-month payment extensions to assist them with temporary cash flow problems. In general, an obligor will not be permitted more than two such extensions in any 12-month period and no more than eight over the life of the contract.
All such financings have involved identification of specific automobile contracts, sale of those automobile contracts (and associated rights) to one of our special-purpose subsidiaries, and issuance of asset-backed securities to be purchased by institutional investors. Depending on the structure, these transactions may be accounted for under generally accepted accounting principles as sales of the automobile contracts or as secured financings.
All such financings have involved identification of specific automobile contracts, sale of those automobile contracts (and associated rights) to one of our special-purpose subsidiaries, and issuance of asset-backed securities to be purchased by institutional investors.
The table below summarizes the status, as of December 31, 2022, for accounts that received extensions from 2012 through 2021: Period of Extension # of Extensions Granted Active or Paid Off at December 31, 2022 % Active or Paid Off at December 31, 2022 Charged Off > 6 Months After Extension % Charged Off > 6 Months After Extension Charged Off % Charged Off Avg Months to Charge Off Post Extension 2012 18,783 11,320 60.3% 6,667 35.5% 796 4.2% 18 2013 23,398 11,147 47.6% 11,275 48.2% 976 4.2% 23 2014 25,773 10,483 40.7% 14,464 56.1% 826 3.2% 25 2015 53,319 22,361 41.9% 29,876 56.0% 1,082 2.0% 26 2016 80,897 36,770 45.5% 42,194 52.2% 1,933 2.4% 26 2017 133,881 61,465 45.9% 65,490 48.9% 6,926 5.2% 22 2018 121,531 66,007 54.3% 49,517 40.7% 6,007 4.9% 19 2019 71,548 50,795 71.0% 18,811 26.3% 1,942 2.7% 18 2020 83,170 64,768 77.9% 14,057 16.9% 2,099 2.5% 15 2021 47,029 40,292 85.7% 5,482 11.7% 1,236 2.5% 11 We view these results as a confirmation of the effectiveness of our extension program.
The table below summarizes the status, as of December 31, 2023, for accounts that received extensions from 2012 through 2022: Period of Extension # of Extensions Granted Active or Paid Off at December 31, 2023 % Active or Paid Off at December 31, 2023 Charged Off > 6 Months After Extension % Charged Off > 6 Months After Extension Charged Off % Charged Off Avg Months to Charge Off Post Extension 2012 18,783 11,320 60.3% 6,667 35.5% 796 4.2% 18 2013 23,398 11,143 47.6% 11,277 48.2% 976 4.2% 23 2014 25,773 10,475 40.6% 14,477 56.2% 826 3.2% 25 2015 53,319 22,279 41.8% 30,014 56.3% 1,082 2.0% 26 2016 80,897 36,449 45.1% 42,740 52.8% 1,933 2.4% 27 2017 133,847 59,643 44.6% 67,278 50.3% 6,926 5.2% 23 2018 121,531 64,608 53.2% 51,961 42.8% 6,007 4.9% 21 2019 71,548 49,448 69.1% 21,173 29.6% 1,942 2.7% 21 2020 83,170 62,685 75.4% 20,666 24.8% 2,099 2.5% 19 2021 47,010 38,072 81.0% 9,560 20.3% 1,236 2.5% 15 2022 56,142 49,176 87.6% 8,312 14.8% 1,954 3.5% 11 We view these results as a confirmation of the effectiveness of our extension program.
In addition to new hire training, we provide mentor programs and management workshops. Workforce Allocation and Diversity We had 792 employees as of December 31, 2022. Our employee population was 66% female, and 67% self-identified as ethnically diverse (defined as all EEOC classifications other than white).
Workforce Allocation and Diversity We had 890 employees as of December 31, 2023. Our employee population was 67% female, and 71% self-identified as ethnically diverse (defined as all EEOC classifications other than white).
However, the ultimate effect of the Dodd-Frank Act on the financial services industry in general, and on us in particular, is uncertain at this time. 15 In addition to the CFPB, other state and federal agencies have the ability to regulate aspects of our business. For example, the Dodd-Frank Act provides a mechanism for state Attorneys General to investigate us.
In addition to the CFPB, other state and federal agencies have the ability to regulate aspects of our business. For example, the Dodd-Frank Act provides a mechanism for state Attorneys General to investigate us. In addition, the Federal Trade Commission has jurisdiction to investigate aspects of our business.
Additional information about our extensions is provided in the tables below: For the Year Ended December 31, 2022 December 31, 2021 December 31, 2020 Average number of extensions granted per month 4,689 3,918 6,931 Average number of outstanding accounts 162,264 157,076 172,129 Average monthly extensions as % of average outstandings 2.9% 2.5% 4.0% December 31, 2022 December 31, 2021 December 31, 2020 Number of Contracts Amount Number of Contracts Amount Number of Contracts Amount (Dollars in thousands) Contracts with one extension 28,565 $ 479,114 24,337 $ 335,864 30,624 $ 429,754 Contracts with two extensions 13,730 180,547 15,861 200,705 19,381 259,236 Contracts with three extensions 9,837 108,986 11,755 136,970 13,117 159,447 Contracts with four extensions 7,938 76,220 9,272 95,182 10,868 122,469 Contracts with five extensions 5,425 45,519 6,531 59,651 8,548 90,322 Contracts with six extensions 3,269 21,806 4,536 35,803 6,473 62,288 68,764 $ 912,192 72,292 $ 864,175 89,011 $ 1,123,516 Gross servicing portfolio 180,795 $ 3,001,308 156,280 $ 2,249,069 163,117 $ 2,174,972 Non-Accrual Receivables It is not uncommon for our obligors to fall behind in their payments.
Additional information about our extensions is provided in the tables below: For the Year Ended December 31, 2023 December 31, 2022 December 31, 2021 Average number of extensions granted per month 6,926 4,689 3,918 Average number of outstanding accounts 176,438 162,264 157,076 Average monthly extensions as % of average outstandings 3.9% 2.9% 2.5% 11 December 31, 2023 December 31, 2022 December 31, 2021 Number of Contracts Amount Number of Contracts Amount Number of Contracts Amount (Dollars in thousands) Contracts with one extension 36,287 $ 649,551 28,565 $ 479,114 24,337 $ 335,864 Contracts with two extensions 19,335 326,552 13,730 180,547 15,861 200,705 Contracts with three extensions 10,109 133,207 9,837 108,986 11,755 136,970 Contracts with four extensions 6,784 67,735 7,938 76,220 9,272 95,182 Contracts with five extensions 5,197 42,734 5,425 45,519 6,531 59,651 Contracts with six extensions 3,118 20,576 3,269 21,806 4,536 35,803 80,830 $ 1,240,355 68,764 $ 912,192 72,292 $ 864,175 Gross servicing portfolio (Excludes Third Party Portfolio) 179,198 $ 2,970,066 170,658 $ 2,795,383 154,151 $ 2,209,430 Non-Accrual Receivables It is not uncommon for our obligors to fall behind in their payments.
Since 1994 we have conducted 95 term securitizations of automobile contracts that we originated under our regular programs. As of December 31, 2022, 19 of those securitizations are active and all are structured as secured financings. We generally conduct our securitizations on a quarterly basis, near the beginning of each calendar quarter, resulting in four securitizations per calendar year.
As of December 31, 2023, 18 of those securitizations are active and all are structured as secured financings. We generally conduct our securitizations on a quarterly basis, near the beginning of each calendar quarter, resulting in four securitizations per calendar year. However, we completed only three securitizations in 2020.
We also solicit credit applications directly from prospective automobile consumers through the internet under a program we refer to as our direct lending platform. For qualified applicants we offer terms similar to those that we offer through dealers, though without a down payment requirement and with more restrictive loan-to-value and credit score requirements.
For qualified applicants we offered terms similar to those that we offer through dealers, though without a down payment requirement and with more restrictive loan-to-value and credit score requirements.
While we believe that we can obtain from dealers sufficient automobile contracts for purchase at attractive prices by consistently applying reasonable underwriting criteria and making timely purchases of qualifying automobile contracts, there can be no assurance that we will do so.
While we believe that we can obtain from dealers sufficient automobile contracts for purchase at attractive prices by consistently applying reasonable underwriting criteria and making timely purchases of qualifying automobile contracts, there can be no assurance that we will do so. 14 Regulation Numerous federal and state consumer protection laws, including the federal Truth-In-Lending Act, the federal Equal Credit Opportunity Act, the federal Fair Debt Collection Practices Act and the Federal Trade Commission Act, regulate consumer credit transactions.
In June 2022, we doubled the capacity for this facility from $100 million to $200 million. In a securitization and in our warehouse credit facilities, we are required to make certain representations and warranties, which are generally similar to the representations and warranties made by dealers in connection with our purchase of the automobile contracts.
Prior to the expiration of the revolving period in January 2024, the revolving period was extended to March 31, 2024. 13 In a securitization and in our warehouse credit facilities, we are required to make certain representations and warranties, which are generally similar to the representations and warranties made by dealers in connection with our purchase of the automobile contracts.
The so-called Lemon Laws enacted by various states provide certain rights to purchasers with respect to automobiles that fail to satisfy express warranties.
In addition, laws in a number of states impose limitations on the amount of finance charges that may be charged by dealers on credit sales. The so-called Lemon Laws enacted by various states provide certain rights to purchasers with respect to automobiles that fail to satisfy express warranties.
We believe that levels of acquisition fees are determined primarily by competition in the marketplace, which has been robust over the periods presented, and by our pricing strategy. We make changes to our pricing algorithm based on our volume goals, our own costs for borrowing and periodic recalibration of our risk-based scoring models.
Our pricing strategy is driven by our objectives for new contract purchase quantities and maximizing our risk adjusted yield. We believe that levels of acquisition fees are determined primarily by competition in the marketplace, which has been robust over the periods presented, and by our pricing strategy.
In most states, a license is required to engage in the business of purchasing automobile contracts from dealers. In addition, laws in a number of states impose limitations on the amount of finance charges that may be charged by dealers on credit sales.
These laws mandate certain disclosures with respect to finance charges on automobile contracts and impose certain other restrictions. In most states, a license is required to engage in the business of purchasing automobile contracts from dealers.
For these receivables, we recognize interest income on a level yield basis using that internal rate of return as the applicable interest rate. We do not record an expense for provision for credit losses on these receivables because such credit losses are included in our computation of the appropriate level yield.
We do not record an expense for provision for credit losses on these receivables because such credit losses are included in our computation of the appropriate level yield. Since 1994 we have conducted 99 term securitizations of automobile contracts that we originated under our regular programs.
We then periodically (i) recognize interest and fee income on the contracts, (ii) recognize interest expense on the securities issued in the transaction and (iii) record as expense a provision for credit losses on the contracts. Effective January 1, 2018, we adopted the fair value method of accounting for finance receivables acquired on or after that date.
Effective January 1, 2018, we adopted the fair value method of accounting for finance receivables acquired on or after that date. For these receivables, we recognize interest income on a level yield basis using that internal rate of return as the applicable interest rate.
Applicants approved in this fashion are free to shop for and purchase a vehicle from a dealer of their choosing, after which we enter into a note and security agreement directly with the consumer. 1 During the year ended December 31, 2022 automobile contracts originated under the direct lending platform represented 3.2% of our total acquisitions and represented 2.7% of our outstanding managed portfolio as of December 31, 2022.
Applicants approved in this fashion are free to shop for and purchase a vehicle from a dealer of their choosing, after which we entered into a note and security agreement directly with the consumer. We terminated our direct lending platform in September 2023 and we do not intend to originate any such loans going forward.
We organize our servicing activities based on the tasks performed by our personnel.
Servicing and Collections We currently service all automobile contracts that we own as well as those automobile contracts we service for third parties. We organize our servicing activities based on the tasks performed by our personnel.
As of December 31, 2022, we had 90 sales representatives, and in that month, we received applications from 8,078 dealers in 47 states. As of December 31, 2022, approximately 75% of our active dealers were franchised new car dealers that sell both new and used vehicles, and the remainder were independent used car dealers.
As of December 31, 2023, we had 84 sales representatives, and in that month, we received applications from 7,865 dealers in 47 states.
When structured to be treated as a secured financing for accounting purposes, the subsidiary is consolidated with us. Accordingly, the sold automobile contracts and the related debt appear as assets and liabilities, respectively, on our consolidated balance sheet.
Depending on the structure, these transactions may be accounted for under generally accepted accounting principles as sales of the automobile contracts or as secured financings. 12 When structured to be treated as a secured financing for accounting purposes, the subsidiary is consolidated with us.
The feedback from the meetings and survey results are reviewed by senior management and used to assist in reviewing our human capital strategies, programs, and practices. Other metrics used in human capital management include average employee tenure and annual turnover rate. We believe that our relations with our employees are good.
The feedback from the meetings and survey results are reviewed by senior management and used to assist in reviewing our human capital strategies, programs, and practices. Our COO holds town hall meetings in every branch and virtual sessions to provide company-wide updates and conduct open Q&A for all employees.
As of December 31, 2022, most of our staff were working without a significant impact from the pandemic. 2 Contract Acquisitions When a retail automobile buyer elects to obtain financing from a dealer, the dealer takes a credit application to submit to its financing sources.
We also sustain a higher level of credit losses because of the higher risk customers we serve. 2 Contract Acquisitions When a retail automobile buyer elects to obtain financing from a dealer, the dealer takes a credit application to submit to its financing sources. Typically, a dealer will submit the buyer’s application to more than one financing source for review.