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What changed in ON24 INC.'s 10-K2022 vs 2023

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Paragraph-level year-over-year comparison of ON24 INC.'s 2022 and 2023 10-K annual filings, covering the Business, Risk Factors, Legal Proceedings, Cybersecurity, MD&A and Market Risk sections. Every new, removed and edited paragraph is highlighted side-by-side so you can see exactly what management changed in the 2023 report.

+450 added601 removedSource: 10-K (2024-03-14) vs 10-K (2023-03-15)

Top changes in ON24 INC.'s 2023 10-K

450 paragraphs added · 601 removed · 223 edited across 7 sections

Item 1. Business

Business — how the company describes what it does

1 edited+176 added252 removed0 unchanged
Biggest changeThe Company’s platform offers a portfolio of interactive, personalized and content-rich digital experience products that creates and captures actionable, real-time data at scale from millions of professionals every month to provide businesses with buying signals and behavioral insights to efficiently convert prospects into customers.
Biggest changeOur platform’s portfolio of interactive and hyper-personalized digital experience products creates and captures actionable, real-time data at scale from millions of professionals to provide businesses with buying signals and behavioral insights to efficiently convert prospects into customers.
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Item 1. Financial Statements and Supplemental Date. ON24, Inc.
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Item 1. Business. Overview We provide a leading, cloud-based intelligent engagement platform that combines best-in-class experiences with personalization and content, to enable sales and marketing organizations to capture and act on connected insights at scale.
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Index to Consolidated Financial Statements Page Report of Independent Registered Public Accounting Firm (PCAOB ID: 185 ) 60 C onsolidated Balance Sheets 62 Consolidated Statements of Operations 63 Consolidated Statements of Comprehensive Income (Loss) 64 Consolidated Statements of Convertible Preferred Stock and Stockholders' Equity (Deficit) 65 Consolidated Statements of Cash Flows 66 Notes to Consolidated Financial Statements 67 60 Table of Contents Report of Independent Registered Public Accounting Firm To the Stockholders and Board of Directors ON24, Inc.: Opinion on the Consolidated Financial Statements We have audited the accompanying consolidated balance sheets of ON24, Inc. and subsidiaries (the Company) as of December 31, 2022 and 2021, the related consolidated statements of operations, comprehensive income (loss), convertible preferred stock and stockholders’ deficit, and cash flows for each of the years in the three-year period ended December 31, 2022, and the related notes (collectively, the consolidated financial statements).
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Similar to what has taken place in the business-to-consumer, or B2C, market, our platform for intelligent engagement empowers business-to-business, or B2B, companies with insights to better personalize their engagement. Large social media platforms have been successful at leveraging experiences and insights of consumers on their platforms to enable B2C companies to effectively understand their potential consumers.
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In our opinion, the consolidated financial statements present fairly, in all material respects, the financial position of the Company as of December 31, 2022 and 2021, and the results of its operations and its cash flows for each of the years in the three-year period ended December 31, 2022, in conformity with U.S. generally accepted accounting principles.
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While these have been effective in the B2C market, B2B companies often lack deep insights about prospective customers to effectively understand and engage them. Businesses today primarily use traditional sales and marketing solutions, such as digital advertising and email, for marketing.
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Change in Accounting Principle As discussed in Note 1 to the consolidated financial statements, the Company has changed its method of accounting for leases as of January 1, 2022 due to the adoption of FASB’s Accounting Standards Codification (ASC) Topic 842, Leases. Basis for Opinion These consolidated financial statements are the responsibility of the Company’s management.
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While these traditional solutions reach large numbers of prospective customers, they have generally failed to deepen customer engagement because they were designed with the simple purpose of pushing marketing messages in one direction – from the business to the prospective customer.
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Our responsibility is to express an opinion on these consolidated financial statements based on our audits.
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As a result, marketing at scale has become synonymous with spam, which is often ignored by prospective customers and can even undermine the customer relationship. At the same time, prospective customers prefer to do their own research by accessing digital marketing resources before consulting with a salesperson to make a purchasing decision.
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We are a public accounting firm registered with the Public Company Accounting Oversight Board (United States) (PCAOB) and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the Securities and Exchange Commission and the PCAOB.
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For most businesses to succeed, we believe their sales and marketing strategies must have digital engagement powered by the latest technology. With the launch of our intelligent engagement platform that includes our new AI-powered Analytics and Content Engine (“ACE”) in January 2024, we are strategically positioned to help businesses and their sales and marketing organizations make this transition.
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We conducted our audits in accordance with the standards of the PCAOB. Those standards require that we plan and perform the audit to obtain reasonable assurance about whether the consolidated financial statements are free of material misstatement, whether due to error or fraud.
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Our platform provides an innovative way both to scale digital marketing and deepen prospective customer engagement. We believe our opportunity to help businesses convert digital engagement into revenue will continue to grow over time as industries modernize their sales and marketing processes.
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Our audits included performing procedures to assess the risks of material misstatement of the consolidated financial statements, whether due to error or fraud, and performing procedures that respond to those risks. Such procedures included examining, on a test basis, evidence regarding the amounts and disclosures in the consolidated financial statements.
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As our customers create more ON24 content-rich experiences, they gain more connected insights through gathering more data directly from prospective customers, which we refer to as first-person data, to help them create a multiplier effect that strengthens their ability to convert prospective customers and generate revenue. As of December 31, 2023, we had 1,784 customers.
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Our audits also included evaluating the accounting principles used and significant estimates made by management, as well as evaluating the overall presentation of the consolidated financial statements. We believe that our audits provide a reasonable basis for our opinion. /s/ KPMG LLP We have served as the Company's auditor since 2009.
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No single customer contributed more than 10% of our total revenue for the year ended December 31, 2023, 2022 and 2021. Industry Trends B2B sales and marketing has shifted away from traditional approaches, such as “cold calling,” “snail mail,” industry networking events and in-office visits, to more scalable, digital-based approaches.
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San Francisco, California March 14, 2023 61 Table of Contents ON24, Inc.
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Going forward, B2B sales interactions between suppliers and buyers are expected to increasingly occur in digital channels. As they transition to digital-based approaches, businesses are struggling to achieve deep levels of personalized engagement and interactivity.
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Consolidated Balance Sheets (in thousands, except share and per share data) December 31, 2022 December 31, 2021 Assets Current assets Cash and cash equivalents $ 26,996 $ 164,948 Marketable securities 301,125 217,609 Accounts receivable, net of allowances and reserves of $2,930 and $2,677 as of December 31, 2022 and December 31, 2021, respectively 43,757 46,117 Deferred contract acquisition costs, current 13,136 11,921 Prepaid expenses and other current assets 6,281 8,467 Total current assets 391,295 449,062 Property and equipment, net 7,212 8,780 Operating right-of-use assets 5,606 — Intangible asset, net 1,979 — Deferred contract acquisition costs, non-current 17,773 20,887 Other long-term assets 1,608 1,760 Total assets $ 425,473 $ 480,489 Liabilities and Stockholders’ Equity Current liabilities Accounts payable $ 4,611 $ 3,123 Accrued and other current liabilities 18,465 19,011 Deferred revenue 83,453 96,225 Finance lease liabilities, current 1,554 1,768 Operating lease liabilities, current 2,648 — Total current liabilities 110,731 120,127 Finance lease liabilities, non-current 91 1,648 Operating lease liabilities, non-current 5,040 — Other long-term liabilities 1,650 3,624 Total liabilities 117,512 125,399 Commitments and contingencies (See Note 10) Stockholders’ equity Common stock, $0.0001 par value per share; 500,000,000 shares authorized as of December 31, 2022 and 2021; 47,554,801 and 47,727,346 shares issued and outstanding as of December 31, 2022 and 2021, respectively 5 5 Additional paid-in capital 562,555 550,839 Accumulated deficit (253,727) (195,519) Accumulated other comprehensive loss (872) (235) Total stockholders’ equity 307,961 355,090 Total liabilities and stockholders’ equity $ 425,473 $ 480,489 S ee accompanying notes to consolidated financial statements. 62 Table of Contents ON24, Inc.
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The most common digital marketing tactics that businesses use to operate sales and marketing programs at scale require them to make suboptimal tradeoffs: either annoy their customers with spam, which is frequently ineffective, or use third-party providers to run more expensive marketing campaigns that still may not be engaging or personalized to a prospective customer’s business needs.
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Consolidated Statements of Operations (in thousands, except share and per share amounts) Year Ended December 31, 2022 2021 2020 Revenue Subscription and other platform $ 171,841 $ 175,876 $ 122,630 Professional services 19,031 27,737 34,311 Total revenue 190,872 203,613 156,941 Cost of revenue Subscription and other platform 39,241 33,400 20,746 Professional services 13,544 13,965 12,589 Total cost of revenue 52,785 47,365 33,335 Gross profit 138,087 156,248 123,606 Operating expenses Sales and marketing 109,599 104,063 60,640 Research and development 44,102 34,835 19,275 General and administrative 43,969 40,940 21,848 Total operating expenses 197,670 179,838 101,763 Loss from operations (59,583) (23,590) 21,843 Interest expense 181 464 869 Other (income) expense, net (2,514) 487 (76) Income (loss) before provision for (benefit from) income taxes (57,250) (24,541) 21,050 Provision for (benefit from) income taxes 958 (285) 297 Net income (loss) (58,208) (24,256) 20,753 Cumulative preferred dividends allocated to preferred stockholders — (558) (5,685) Net income (loss) attributable to common stockholders $ (58,208) $ (24,814) $ 15,068 Net income (loss) per share attributable to common stockholders: Basic $ (1.23) $ (0.57) $ 0.40 Diluted $ (1.23) $ (0.57) $ 0.35 Weighted-average shares used in computing net loss per share attributable to common stockholders: Basic 47,486,225 43,562,604 10,017,574 Diluted 47,486,225 43,562,604 16,187,149 See accompanying notes to consolidated financial statements. 63 Table of Contents ON24, Inc.
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This has led to frustration and poor returns from digital sales and marketing investments. The imperative to optimize digital sales and marketing investments to drive revenue conversion has become more important as businesses accelerate digital transformation and AI innovation initiatives.
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Consolidated Statements of Comprehensive Income (Loss) (in thousands) Year Ended December 31, 2022 2021 2020 Net income (loss) $ (58,208) $ (24,256) $ 20,753 Other comprehensive income (loss) Foreign currency translation adjustment, net of tax (143) 185 96 Unrealized loss on available for sale debt securities, net of tax (494) (514) — Total other comprehensive income (loss) (637) (329) 96 Total comprehensive income (loss) $ (58,845) $ (24,585) $ 20,849 See accompanying notes to consolidated financial statements. 64 Table of Contents ON24, Inc.
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We believe this digital transformation has fundamentally changed the way businesses engage with their prospective customers, leading to an increased need for innovative methods of B2B engagement at scale and leverage AI to improve sales effectiveness and drive faster revenue growth.
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Consolidated Statements of Convertible Preferred Stock and Stockholders’ Equity (Deficit) (in thousands, except share amounts) Convertible Preferred Stock Redeemable convertible preferred stock Common Stock Additional paid-in capital Accumulated Deficit Accumulated other comprehensive income (loss) Total stockholders' equity (deficit) Shares Amount Shares Amount Shares Amount Balance as of December 31, 2019 21,683,548 $ 83,857 5,543,918 $ 70,000 8,953,967 $ 1 $ 20,809 $ (192,016) $ (2) (171,208) Issuance of common stock upon exercise of stock options — — — — 1,942,170 — 3,774 — — 3,774 Stock-based compensation expense — — — — — — 2,929 — — 2,929 Other comprehensive income — — — — — — — — 96 96 Net income — — — — — — — 20,753 — 20,753 Balance as of December 31, 2020 21,683,548 $ 83,857 5,543,918 $ 70,000 10,896,137 $ 1 $ 27,512 $ (171,263) $ 94 $ (143,656) Conversion of convertible preferred stock and redeemable convertible preferred stock to common stock upon initial public offering (21,683,548) (83,857) (5,543,918) (70,000) 27,227,466 3 153,854 — — 153,857 Issuance of common stock upon initial public offering, net of underwriting discounts and other offering costs — — — — 7,599,928 1 347,780 — — 347,781 Repurchase of common stock — — — — (428,218) — (7,228) — — (7,228) Issuance of common stock upon exercise of stock options — — — — 2,226,932 — 5,825 — — 5,825 Issuance of common stock upon release of restricted stock units — — — — 130,074 — — — — — Issuance of common stock under Employee Stock Purchase Plan (ESPP) — — — — 75,027 — 1,054 — — 1,054 Payment for employee tax withholding upon net share settlement on equity awards — — — — — — (3,608) — — (3,608) Stock-based compensation expense — — — — — — 25,650 — — 25,650 Other comprehensive loss — — — — — — — — (329) (329) Net loss — — — — — — — (24,256) — (24,256) Balance as of December 31, 2021 — $ — — $ — 47,727,346 $ 5 $ 550,839 $ (195,519) $ (235) $ 355,090 Repurchase of common stock — — — — (2,460,361) — (29,127) — — (29,127) Issuance of common stock upon exercise of stock options — — — — 1,107,471 — 2,474 — — 2,474 Issuance of common stock upon release of restricted stock units — — — — 980,110 — — — — — Issuance of common stock under ESPP — — — — 200,235 — 1,582 — — 1,582 Payment for employee tax withholding upon net share settlement on equity awards — — — — — — (1,756) — — (1,756) Stock-based compensation expense — — — — — — 38,543 — — 38,543 Other comprehensive loss — — — — — — — — (637) (637) Net loss — — — — — — — (58,208) — (58,208) Balance as of December 31, 2022 — $ — — $ — 47,554,801 $ 5 $ 562,555 $ (253,727) $ (872) $ 307,961 See accompanying notes to consolidated financial statements. 65 Table of Contents ON24, Inc.
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The following key trends are impacting sales and marketing strategies today: • Personalized and interactive digital customer engagement at scale is the new imperative. The ability to engage with large numbers of prospective customers and customers in a cost effective manner is crucial.
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Consolidated Statements of Cash Flows (In thousands) Year Ended December 31, 2022 2021 2020 Cash flows from operating activities: Net income (loss) $ (58,208) $ (24,256) $ 20,753 Adjustments to reconcile net income (loss) to net cash (used in) provided by operating activities: Depreciation and amortization 5,416 4,592 2,974 Stock-based compensation expense 38,543 25,650 2,929 Amortization of deferred contract acquisition costs 15,665 15,248 11,115 Provision for allowance for doubtful accounts and billing reserve 1,918 2,943 3,009 Non-cash lease expense 1,962 — — Other (1,083) 503 — Changes in operating assets and liabilities: Accounts receivable 482 (443) (29,024) Deferred contract acquisition costs (13,766) (18,775) (26,354) Prepaid expenses and other assets 2,298 (4,617) (2,799) Accounts payable 1,533 (1,247) 2,032 Accrued liabilities 30 2,311 4,986 Deferred revenue (12,807) 3,985 47,799 Other non-current liabilities (2,444) (705) 122 Net cash (used in) provided by operating activities (20,461) 5,189 37,542 Cash flows from investing activities: Purchase of property and equipment (3,697) (3,564) (1,030) Acquisition, net of cash acquired (2,495) — — Purchase of marketable securities (297,405) (235,805) (5,000) Proceeds from maturities of marketable securities 194,372 20,179 7,000 Proceeds from sale of marketable securities 20,244 — — Net cash used in investing activities (88,981) (219,190) 970 Cash flows from financing activities: Proceeds from initial public offering, net of underwriting discounts — 353,397 — Proceeds from exercise of stock options 2,785 5,514 3,774 Proceeds from issuance of common stock under ESPP 1,582 1,054 — Payment of tax withholding obligations related to net share settlements on equity awards (1,756) (3,608) — Proceeds from long-term debt — — 28,381 Payment for repurchase of common stock (29,127) (7,228) — Repayment of equipment loans and borrowings (270) (22,597) (28,179) Repayment of finance lease obligations (1,832) (2,304) (1,270) Payment of offering costs — (3,714) (1,902) Net cash (used in) provided by financing activities (28,618) 320,514 804 Effect of exchange rate changes on cash, cash equivalents and restricted cash 186 185 96 Net (decrease) increase in cash, cash equivalents and restricted cash (137,874) 106,698 39,412 Cash, cash equivalents and restricted cash, beginning of period 165,043 58,345 18,933 Cash, cash equivalents and restricted cash, end of period $ 27,169 $ 165,043 $ 58,345 Reconciliation of cash, cash equivalents, and restricted cash to the consolidated balance sheets: Cash and cash equivalents $ 26,996 $ 164,948 $ 58,243 Restricted cash included in other assets, non-current $ 173 $ 95 $ 102 Total cash, cash equivalent, and restricted cash $ 27,169 $ 165,043 $ 58,345 Supplemental disclosures of cash flow information: Cash paid for taxes, net of refunds $ 382 $ 337 $ 183 Cash paid for interest $ 148 $ 652 $ 967 Supplemental disclosures of noncash investing and financing activities: Equipment acquired under capital leases $ — $ 1,586 $ 5,089 Equipment purchased funded by liabilities $ — $ 391 $ 179 Property and equipment purchased not yet paid $ 163 $ 419 $ 402 Conversion of convertible preferred stock and redeemable convertible preferred stock to common stock $ — $ 153,857 $ — Option exercises not yet settled $ — $ 311 $ — Deferred offering costs in accounts payable and accrued liabilities $ — $ — $ 1,318 Non-cash options exercise $ 488 $ — $ — Holdback liability related to acquisition $ 500 $ — $ — See accompanying notes to consolidated financial statements. 66 Table of Contents ON24, Inc.
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As businesses broadly embrace digital transformation and AI initiatives, they are using cloud-based platforms to modernize their sales and marketing strategies. Increased focus on digital marketing solutions offers our customers an opportunity to drive personalized and interactive prospective customer engagement at scale by aggregating a significant amount of insights on prospective customers.
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Notes to Consolidated Financial Statements Note 1. Description of Business and Significant Accounting Policies Description of Business ON24, Inc. and its subsidiaries (together, ON24 or the Company) provides a leading, cloud-based platform for digital engagement that delivers insights for revenue growth through interactive webinar experiences, virtual event experiences and multimedia content experiences.
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It also enables our customers to make productivity gains through the assistance of AI. This enables businesses to optimize sales and marketing campaigns and drive revenue growth. 3 Table of Contents • Democratization of content has led prospective customers to self-educate.
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The Company was incorporated in the state of Delaware in January 1998 as NewsDirect, Inc. and in December 1998 changed its name to ON24, Inc. The Company is headquartered in San Francisco, California.
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Ineffective marketing tactics coupled with broad availability of relevant content across multiple channels have shifted the mindset of B2B prospective customers. Because prospective customers are now self-educating by accessing information on products and brands in advance of purchasing decisions, marketers must adapt by identifying and providing relevant content to their prospective customers earlier in the sales process.
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Initial Public Offering On February 5, 2021, the Company closed its initial public offering (IPO) of 7,599,928 shares of its common stock at a public offering price of $50 per share for net proceeds of approximately $347.8 million, after deducting the underwriting discount of approximately $26.6 million and other offering costs of approximately $5.6 million.
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We believe this will necessarily shift greater investment into content-rich, interactive platforms for intelligent engagement and away from low-touch marketing automation strategies.
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The shares of common stock sold in the IPO and the net proceeds from the IPO included the full exercise of the underwriters’ option to purchase additional shares.
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We also believe that this increasing need for content to enable prospective customers to self-educate will make it necessary for sales and marketing functions to produce content as efficiently and quickly as possible, therefore increasing the benefit of generative AI. • Traditional marketing approaches are increasingly ineffective .
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Upon the closing of the IPO, all of the Company's outstanding shares of Class A-1 and Class A-2 convertible preferred stock and Class B and Class B-1 redeemable convertible preferred stock were automatically converted into an aggregate of 27,227,466 shares of common stock on a one-for-one basis.
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Many traditional marketing tactics have limited effectiveness at engaging prospective customers because they are generic, intrusive and irrelevant. Having a limited understanding of a prospective customer’s intent and interest leads to largely ineffective, impersonal marketing, wasted sales and marketing investment and frustrated prospective customers. • Data privacy requirements are constraining digital marketing.
Removed
Significant Accounting Policies Basis of Presentation T he accompanying consolidated financial statements include the accounts of ON24 Inc. and its subsidiaries and have been prepared in accordance with generally accepted accounting principles in the United States of America (U.S. GAAP) and applicable rules and regulations of the Securities and Exchange Commission (SEC) for annual financial reporting.
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Data privacy has become a fundamental area of focus for regulatory bodies given the digital transformation initiatives taking place and the plethora of spam used today. As privacy laws continue to expand and evolve, this puts pressure on methods of marketing at scale that have traditionally been highly dependent on information obtained from third parties.
Removed
All intercompany transactions and balances have been eliminated in consolidation. Certain prior period amounts have been reclassified on the consolidated balance sheets and in Note 5 to conform to the current year's presentation.
Added
As a result, we believe there is increased focus on engaging with customers directly and driving engagement through first-party insights and integrations. The new norms of digital transformation and targeting self-educating prospective customers have accelerated the need for cloud platforms that deliver personalized and interactive customer engagement at scale to drive revenue as well as enable AI-assisted efficiencies.
Removed
Prior to the adoption of Accounting Standard Update (ASU) No. 2016-02 Leases (Topic 842) on January 1, 2022 (as further discussed below), capital leases and equipment loans were reported together as long-term debt, current and non-current, on the consolidated balance sheets.
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Limitations of Traditional Approaches to Customer Engagement at Scale Many businesses have struggled to adapt their marketing strategies for digital interactions with prospective customers. Traditional marketing tactics and general-purpose communication platforms suffer from many limitations, including: • Failure to create content-rich, interactive experiences for prospective customers .
Removed
Upon the adoption of the new lease standard, capital leases are now presented separately as finance leases, current and non-current, on the consolidated balance sheets. The current and non-current portion of equipment loans have been reclassified to accrued and other current liabilities and other long-term liabilities, respectively, on the consolidated balance sheets.
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As prospective customers increasingly self-educate, creating personalized, content-rich and interactive experiences is critical to generate engagement.
Removed
Use of Estimates The preparation of consolidated financial statements in conformity with U.S. GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the consolidated financial statements and the reported amounts of revenue and expenses during the reporting period.
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Typical online sales and marketing strategies are built upon one-way communication from the marketer to their prospective customers, offering no opportunity for developing a meaningful exchange nor empowering prospective customers to dictate their own buying process. • Limited opportunity for engagement, resulting in less prospective customer data.
Removed
Significant items subject to such estimates and assumptions include, but are not limited to, the estimated expected benefit period for deferred contract acquisition costs, the determination of standalone selling price for the Company’s performance obligations, the allowance for doubtful accounts and billing reserve, the useful lives of long-lived assets, the assumptions used to measure stock-based compensation, the valuation of deferred income tax assets and uncertain tax positions.
Added
Highly engaging and interactive experiences generate valuable signals about prospective customers’ buying intentions that can inform the sales process and improve efficiency. To capture and respond to those buying signals, businesses need to track, record, contextualize and analyze prospective customer behavior in real-time.
Removed
Actual results could differ from those estimates. Concentration of Risks The Company’s financial instruments that are exposed to concentrations of credit risk consist primarily of cash and cash equivalents, restricted cash, marketable securities and accounts receivable. The Company maintains its cash and cash equivalents, restricted cash and marketable securities with high-quality financial institutions with investment-grade ratings.
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While in-person events, such as business conferences, can sometimes create engaging experiences, they do not allow for the automated and efficient collection of first-person data and are expensive to organize. General-purpose online meeting tools can enable businesses to reach many people at once, but they lack the engagement, analytics and first-person data that are needed to drive revenue.
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A majority of the cash balances are with banks in the U.S. and are insured to the extent defined by the Federal Deposit Insurance Corporation.
Added
Meanwhile, traditional marketing tools collect only superficial data such as click rates that deliver limited understanding into what prospective customers want, what messages are resonating and how to more deeply engage and inform prospective customers that are seeking to learn more. • Ineffective insights to convert prospects into customers.
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For concentration of risks on accounts receivables and revenue, refer to Note 2. 67 Table of Contents Cash, Cash Equivalents and Restricted Cash Cash and cash equivalents consist of bank deposits and highly liquid investments, primarily money market mutual funds purchased with an original maturity of three months or less.
Added
Insights about prospective customers are primarily valuable to businesses to the extent that they help convert prospects into customers. Providing contextualized and easy to access information to sales teams in real-time can materially improve their efficiency and improve revenue conversion.
Removed
Restricted cash included in other long-term assets in the consolidated balance sheets consists of term deposits to collateralize our Sydney operating lease. Marketable Securities The Company classifies its investments in debt securities as available-for-sale at the time of purchase since it is intended that these investments are available for current operations.
Added
Technologies such as general-purpose meeting and collaboration tools have provided convenient alternatives to hosting in-person events but were not designed to easily integrate into the broader sales and marketing systems that businesses use, and thus these tools have limited use in connecting real-time customer interaction with a business’s broader sales and marketing strategies. • Inability to utilize behavioral insights to dynamically personalize content.
Removed
These investments are included within cash and cash equivalents on the accompanying consolidated balance sheets. Investments are reported at fair value and are subject to periodic impairment review.
Added
By gaining insights into their prospective customers’ behavior and engagement, businesses can understand and measure the performance of their digital experiences. This understanding provides critical intelligence to optimize the subsequent creation and delivery of other digital experiences as well as leverage AI.
Removed
Unrealized gains and losses related to changes in the fair value of these securities are recognized in other comprehensive income (loss), net of tax, on the statements of comprehensive income (loss) unless they are determined to be other-than-temporary impairments. The ultimate value realized on these securities is subject to market price volatility until they are sold.
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Traditional approaches typically fail to utilize customer behaviors to dynamically adjust content and enable content personalization. 4 Table of Contents Our Platform and Key Differentiators Our leading cloud-based platform for intelligent engagement enables businesses to convert customer engagement into revenue by combining best-in-class experiences with personalization and content, to enable sales and marketing organizations to capture and act on connected insights at scale.
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Fair Value Measurements The Company categorizes assets and liabilities recorded at fair value on its consolidated balance sheets based on the accounting guidance framework for measuring fair value on either a recurring or nonrecurring basis, whereby inputs used in valuation techniques are assigned a hierarchical level.
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Our portfolio of ON24 Core Platform Experience products include: • ON24 Elite: live, interactive webinar experience that engages prospective customers in real-time and can also be made available in an on-demand format. • ON24 Breakouts: live breakout room experience that facilitates networking, collaboration and interactivity between users. • ON24 Forums: live, interactive experience that facilitates video-to-video interaction between presenters and audiences. • ON24 Go Live: live, interactive video event experience that enables presenters and attendees to engage face-to-face in real-time and can also be made available in an on-demand format. • ON24 Engagement Hub: always-on, rich multimedia content experience that prospective customers can engage in anytime, anywhere. • ON24 Target: personalized and curated, rich landing page experience that engages specific segments of prospective customers to drive a desired action.
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Fair value is defined as the exchange price that would be received for an asset or paid to transfer a liability in the principal or most advantageous market for the asset or liability in an orderly transaction between market participants on the measurement date.
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Our ON24 Core Platform Experience products are backed by our solutions, including: • ON24 Intelligence: analytics backbone that captures first-person data to power the insights, benchmarking and reporting within our platform. • ON24 AI-powered ACE: enables hyper-personalization at scale across ON24 experiences, uses generative AI to automatically create content and videos to feed ongoing nurture streams and provides an advanced set of intelligent analytics. • ON24 Connect: ecosystem of third-party application integrations. • ON24 Services and Platform Support: a portfolio of professional services that provide consulting and support for product and platform adoption.
Removed
The Company measures assets and liabilities at fair value at each reporting period using a fair value hierarchy which requires the Company to maximize the use of observable inputs and minimize the use of unobservable inputs when measuring fair value. U.S.
Added
Our non-Core Platform Experience product is: • ON24 Virtual Conference: live, large scale, managed virtual event experience that engages prospective customers in real-time and can also be made available in an on-demand format. With the return of large-scale in-person events, we are seeing less demand for this managed-service product. Accordingly, we are deemphasizing this product.
Removed
GAAP describes a fair value hierarchy based on three levels of inputs, of which the first two are considered observable and the last unobservable, to measure the fair value: Level 1 – observable inputs for identical assets or liabilities, such as quoted prices in active markets.
Added
As such, we do not consider ON24 Virtual Conference as part of our Core Platform. We believe the key differentiators of our platform are: • Designed to drive interactive, personalized customer experiences .
Removed
Level 2 – directly or indirectly observable Inputs other than Level 1, such as quoted prices for similar assets or liabilities, quoted prices in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
Added
Our platform was built to power a new kind of customer engagement – highly interactive digital experiences that can engage prospective customers at scale, while delivering a personalized experience to specific audience segments.
Removed
Level 3 – Unobservable inputs in which there is little or no market data, which requires the Company to develop its own assumptions. Financial instruments consist of cash and cash equivalents, restricted cash, marketable securities, accounts receivable and accounts payable.
Added
Unlike spam, which is often ignored, our digital experiences engage prospective customers with tailored content and encourage them to ask questions and learn about a business’ products and offerings more broadly.
Removed
The Company’s investment portfolio consists of money market mutual funds, available for sale debt securities and certificates of deposit, which are carried at fair value. Accounts Receivable See Note 2, Revenue, for the Company’s accounting policy on accounts receivable. Property and Equipment, Net Property and equipment, net, are stated at cost, less accumulated depreciation.
Added
This real-time interaction is the foundation of our intelligent engagement platform and aligns with how B2B prospective customers are seeking to self-educate. • Interactive customer engagement creates highly valuable customer insight data. Unlike more traditional approaches, creating and measuring customer engagement and interaction is at the center of our platform.
Removed
Depreciation is calculated using the straight-line method over the estimated useful lives of the respective assets, which are generally three years. Leasehold improvements are amortized over the shorter of the remaining lease term or the estimated useful life. Expenditures for maintenance and repairs are expensed as incurred. Significant improvements that substantially enhance the life of an asset are capitalized.

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Item 1A. Risk Factors

Risk Factors — what could go wrong, per management

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Biggest changeYou should read these risks before you invest in our common stock. our ability to grow our revenue; our ability to attract new customers and expand sales to existing customers; fluctuation in our performance, our history of net losses and any increases in our expenses; competition and technological development in our markets and any decline in demand for our solutions or generally in our markets; adverse general economic and market conditions and spending on sales and marketing technology; our ability to expand our sales and marketing capabilities and otherwise manage our growth; the impact of the COVID-19 pandemic and future variants of the virus on our customer growth rate, which has declined in recent periods and may decline in future periods compared to 2022, as the impact of COVID-19 lessens and our customers and their users increasingly resume in-person marketing activities; disruptions, interruptions, outages or other issues with our technology or our use of third-party services, data connectors and data centers; the impact of the security incident involving ransomware that we experienced or any other cybersecurity-related attack, significant data breach or disruption of the information technology systems or networks on which we rely; our sales cycle, our international presence and our timing of revenue recognition from our sales; interoperability with other devices, systems and applications; compliance with data privacy, import and export controls, customs, sanctions and other laws and regulations; 16 Table of Contents intellectual property matters, including any infringements of third-party intellectual property rights by us or infringement of our intellectual property rights by third parties; and the market for, trading price of and other matters associated with our common stock.
Biggest changeYou should read these risks before you invest in our common stock. our ability to grow our revenue; our ability to attract new customers and expand sales to existing customers; fluctuation in our performance, our history of net losses and any increases in our expenses; competition and technological development in our markets and any decline in demand for our solutions or generally in our markets; adverse general economic and market conditions and spending on sales and marketing technology; our ability to expand our sales and marketing capabilities and achieve growth; the impact of the resumption of in-person marketing activities on our customer growth rate; disruptions, interruptions, outages or other issues with our technology or our use of third-party services, data connectors and data centers; the impact of any cybersecurity-related attack, significant data breach or disruption of the information technology systems or networks on which we rely; our sales cycle, our international presence and our timing of revenue recognition from our sales; interoperability with other devices, systems and applications; compliance with data privacy, import and export controls, customs, sanctions and other laws and regulations; intellectual property matters, including any infringements of third-party intellectual property rights by us or infringement of our intellectual property rights by third parties; and the market for, trading price of and other matters associated with our common stock.
Operating internationally subjects us to special risks, including risks associated with: recruiting and retaining talented and capable employees outside the United States and maintaining our company culture across all of our offices; providing our platform and operating our business across a significant distance, in different languages and among different cultures, including the potential need to modify our platform and features to ensure that they are culturally appropriate and relevant in different countries; determining the appropriate pricing strategy to enable us to compete effectively internationally, which may be different than the pricing strategies that have worked for us in the United States; compliance with applicable international laws and regulations, including laws and regulations with respect to privacy, data protection and marketing, and the risk of penalties to us and individual members of management or employees if our practices are deemed to be out of compliance; management of an employee base in jurisdictions that may not give us the same employment and retention flexibility as does the United States; difficulties in managing and staffing international operations including the proper classification of independent contractors and other contingent workers, differing employer/employee relationships, and local employment laws; operating in jurisdictions that do not protect intellectual property rights to the same extent as does the United States and the practical enforcement of such intellectual property rights outside of the United States; foreign government interference with our intellectual property that is developed outside of the United States, such as the risk that changes in foreign laws could restrict our ability to use our intellectual property outside of the jurisdiction in which we developed it; integration with partners outside of the United States; compliance by us and our business partners with anti-corruption laws, import and export control laws, tariffs, trade barriers, economic sanctions and other regulatory limitations on our ability to provide our platform in certain international markets; foreign business restrictions, foreign exchange controls and similar laws that might require significant lead time in setting up operations in certain geographic territories and might prevent us from repatriating cash earned outside the United States; political and economic instability; changes in diplomatic and trade relationships, including the imposition of new trade restrictions, trade protection measures, import or export requirements, trade embargoes and other trade barriers; generally longer payment cycles and greater difficulty in collecting accounts receivable; double taxation of our international earnings and potentially adverse tax consequences due to changes in the income and other tax laws of the United States or the international jurisdictions in which we operate; and higher costs of doing business internationally, including increased accounting, travel, infrastructure and legal compliance costs.
Operating internationally subjects us to special risks, including risks associated with: recruiting and retaining talented and capable employees outside the United States and maintaining our company culture across all of our offices; providing our platform and operating our business across a significant distance, in different languages and among different cultures, including the potential need to modify our platform and features to ensure that they are culturally appropriate and relevant in different countries; determining the appropriate pricing strategy to enable us to compete effectively internationally, which may be different than the pricing strategies that have worked for us in the United States; compliance with applicable international laws and regulations, including laws and regulations with respect to privacy, data protection and marketing, and the risk of penalties to us and individual members of management or employees if our practices are deemed to be out of compliance; management of an employee base in jurisdictions that may not give us the same employment and retention flexibility as does the United States; difficulties in managing and staffing international operations including the proper classification of independent contractors and other contingent workers, differing employer/employee relationships, and local employment laws; operating in jurisdictions that do not protect intellectual property rights to the same extent as does the United States and the practical enforcement of such intellectual property rights outside of the United States; foreign government interference with our intellectual property that is developed outside of the United States, such as the risk that changes in foreign laws could restrict our ability to use our intellectual property outside of the jurisdiction in which we developed it; integration with partners outside of the United States; 23 Table of Contents compliance by us and our business partners with anti-corruption laws, import and export control laws, tariffs, trade barriers, economic sanctions and other regulatory limitations on our ability to provide our platform in certain international markets; foreign business restrictions, foreign exchange controls and similar laws that might require significant lead time in setting up operations in certain geographic territories and might prevent us from repatriating cash earned outside the United States; political and economic instability; changes in diplomatic and trade relationships, including the imposition of new trade restrictions, trade protection measures, import or export requirements, trade embargoes and other trade barriers; generally longer payment cycles and greater difficulty in collecting accounts receivable; double taxation of our international earnings and potentially adverse tax consequences due to changes in the income and other tax laws of the United States or the international jurisdictions in which we operate; and higher costs of doing business internationally, including increased accounting, travel, infrastructure and legal compliance costs.
While we believe we have responded appropriately to date, including with respect to the steps we have taken to contain the security incident and our implementation of remedial measures with the goal of preventing security incidents in the future, these remedial measures may not be successful in preventing future security incidents, which may result in adverse impacts to our operations, ability to provide our services, results of operations or financial position.
While we believe we have responded appropriately to date, including with respect to the steps we have taken to contain the security incident in 2021 and our implementation of remedial measures with the goal of preventing security incidents in the future, these remedial measures may not be successful in preventing future security incidents, which may result in adverse impacts to our operations, ability to provide our services, results of operations or financial position.
Factors that may cause fluctuations in our quarterly results of operations include: our ability to retain and expand customer usage; our ability to attract new customers; our ability to hire and retain employees, in particular those responsible for the selling or marketing of our platform and provide sales leadership in areas in which we are expanding our sales and marketing efforts; changes in the way we organize and compensate our sales teams; the timing of expenses and recognition of revenue; the length of sales cycles; the amount and timing of operating expenses related to the maintenance and expansion of our business, operations and infrastructure, as well as international expansion and entry into operating leases; timing and effectiveness of new sales and marketing initiatives; changes in our pricing policies or those of our competitors; the timing and success of new products, features and functionality by us or our competitors; interruptions or delays in our service, network outages, or actual or perceived privacy or security breaches; changes in the competitive dynamics of our industry, including consolidation among competitors; 17 Table of Contents changes in laws and regulations that impact our business; the timing or amount of any share repurchases, including any impact from the excise tax on stock buybacks created by the Inflation Reduction Act of 2022; one or more large indemnification payments to our customers or other third parties; the timing of expenses related to any future acquisitions; and general economic and market conditions.
Factors that may cause fluctuations in our quarterly results of operations include: our ability to retain and expand customer usage; our ability to attract new customers; our ability to hire and retain employees, in particular those responsible for the selling or marketing of our platform and provide sales leadership in areas in which we are expanding our sales and marketing efforts; changes in the way we organize and compensate our sales teams; the timing of expenses and recognition of revenue; the length of sales cycles; the amount and timing of operating expenses related to the maintenance and expansion of our business, operations and infrastructure, as well as international expansion and entry into operating leases; timing and effectiveness of new sales and marketing initiatives; changes in our pricing policies or those of our competitors; the timing and success of new products, features and functionality by us or our competitors; interruptions or delays in our service, network outages, or actual or perceived privacy or security breaches; changes in the competitive dynamics of our industry, including consolidation among competitors; changes in laws and regulations that impact our business; the timing or amount of any share repurchases, including any impact from the excise tax on stock buybacks created by the Inflation Reduction Act of 2022; one or more large indemnification payments to our customers or other third parties; the timing of expenses related to any future acquisitions; and general economic and market conditions.
Any provision of our Certificate of Incorporation or Bylaws or Delaware corporate law that has the effect of delaying or deterring a change in control could limit opportunities for our stockholders to receive a premium for their shares of common stock, and could also reduce the price that investors are willing to pay for our common stock. 38 Table of Contents The provision of our Certificate of Incorporation designating the Court of Chancery in the State of Delaware and the federal district courts of the United States as the exclusive forums for certain types of lawsuits may have the effect of discouraging lawsuits against our directors and officers.
Any provision of our Certificate of Incorporation or Bylaws or Delaware corporate law that has the effect of delaying or deterring a change in control could limit opportunities for our stockholders to receive a premium for their shares of common stock, and could also reduce the price that investors are willing to pay for our common stock. 37 Table of Contents The provision of our Certificate of Incorporation designating the Court of Chancery in the State of Delaware and the federal district courts of the United States as the exclusive forums for certain types of lawsuits may have the effect of discouraging lawsuits against our directors and officers.
Activist stockholders who disagree with the composition of a publicly traded company’s board of directors, or with its strategy and/or management seek to involve themselves in the governance and strategic direction of a company through various activities that range from private engagement to publicity campaigns, proxy contests, efforts to force transactions not supported by the company’s board of directors, and in some instances, litigation. 39 Table of Contents We have been, and may in the future be, subject to activities initiated by activist stockholders.
Activist stockholders who disagree with the composition of a publicly traded company’s board of directors, or with its strategy and/or management seek to involve themselves in the governance and strategic direction of a company through various activities that range from private engagement to publicity campaigns, proxy contests, efforts to force transactions not supported by the company’s board of directors, and in some instances, litigation. 38 Table of Contents We have been, and may in the future be, subject to activities initiated by activist stockholders.
As of December 31, 2022 and 2021, we had no outstanding indebtedness under the Revolving Credit Facility. In the first quarter of 2021, we repaid in full the $22.4 million outstanding principal balance on our Revolving Credit Facility.
As of December 31, 2023 and 2022, we had no outstanding indebtedness under the Revolving Credit Facility. In the first quarter of 2021, we repaid in full the $22.4 million outstanding principal balance on our Revolving Credit Facility.
In response to general economic uncertainty and over-hiring during COVID-19, many U.S. companies, particularly in the technology sector, have laid off employees in mass job cuts in 2022 and 2023.
In response to general economic uncertainty and over-hiring during COVID-19, many U.S. companies, particularly in the technology sector, laid off employees in mass job cuts in 2022 and 2023.
We may not successfully manage our growth or plan for future growth. The growth and expansion of our business experienced in 2020 and 2021 placed a continuous, significant strain on our management, operational and financial resources. Our information technology systems and our internal controls and procedures may not adequately keep pace with our growth.
We may not successfully plan for future growth. The growth and expansion of our business experienced in 2020 and 2021 placed a continuous, significant strain on our management, operational and financial resources. Our information technology systems and our internal controls and procedures may not adequately keep pace with future growth.
These provisions, which may delay, prevent or deter a merger, acquisition, tender offer, proxy contest, or other transaction that stockholders may consider favorable, include the following: the division of our board of directors into three classes and the election of each class for three-year terms; advance notice requirements for stockholder proposals and director nominations; provisions limiting our stockholders’ ability to call special meetings of stockholders and to take action by written consent; restrictions on business combinations with interested stockholders; in certain cases, the approval of holders representing at least 66.7% of the total voting power of the shares entitled to vote generally in the election of directors will be required for stockholders to adopt, amend or repeal our Bylaws, or amend or repeal certain provisions of our Certificate of Incorporation, including those relating to who may call special meetings of our stockholders, our stockholders’ ability to act by written consent, our board of directors (including the removal of one or more directors), indemnification of our directors and officers and exculpation of our directors, supermajority voting, amendments to our Bylaws and the exclusive forum for litigating specified matters; no cumulative voting; the required approval of holders representing at least 66.7% of the total voting power of the shares entitled to vote at an election of the directors to remove directors; and the ability of our board of directors to designate the terms of and issue new series of preferred stock without stockholder approval, which could be used, among other things, to institute a rights plan that would have the effect of significantly diluting the stock ownership of a potential hostile acquirer, likely preventing acquisitions that have not been approved by our governing body.
These provisions, which may delay, prevent or deter a merger, acquisition, tender offer, proxy contest, or other transaction that stockholders may consider favorable, include the following: the division of our board of directors into three classes until the declassification is completed by 2026; advance notice requirements for stockholder proposals and director nominations; provisions limiting our stockholders’ ability to call special meetings of stockholders and to take action by written consent; restrictions on business combinations with interested stockholders; in certain cases, the approval of holders representing at least 66.7% of the total voting power of the shares entitled to vote generally in the election of directors will be required for stockholders to adopt, amend or repeal our Bylaws, or amend or repeal certain provisions of our Certificate of Incorporation, including those relating to who may call special meetings of our stockholders, our stockholders’ ability to act by written consent, our board of directors (including the removal of one or more directors), indemnification of our directors and officers and exculpation of our directors, supermajority voting, amendments to our Bylaws and the exclusive forum for litigating specified matters; no cumulative voting; the required approval of holders representing at least 66.7% of the total voting power of the shares entitled to vote at an election of the directors to remove directors; and the ability of our board of directors to designate the terms of and issue new series of preferred stock without stockholder approval, which could be used, among other things, to institute a rights plan that would have the effect of significantly diluting the stock ownership of a potential hostile acquirer, likely preventing acquisitions that have not been approved by our governing body.
Certain significant privacy laws (such as the GDPR) impose obligations directly on many of our customers, as “data 28 Table of Contents controllers,” as well as on us both as a “data processor” for personal data processed on behalf of our customers pursuant to our platform, which we refer to as the platform personal data, and as a “controller” for the personal data we collect related to employees and personnel, our B2B relationships, and our marketing, sales and other activities, which we refer to as the ON24 business data.
Certain significant privacy laws (such as the GDPR) impose obligations directly on many of our customers, as “data controllers,” as well as on us both as a “data processor” for personal data processed on behalf of our customers pursuant to our platform, which we refer to as the platform personal data, and as a “controller” for the personal data we collect related to employees and personnel, our B2B relationships, and our marketing, sales and other activities, which we refer to as the ON24 business data.
Factors that could cause fluctuations in the trading price of our common stock include the following: the COVID-19 pandemic, including recent and any future variants of the virus; price and volume fluctuations in the overall stock market from time to time; volatility in the trading prices and trading volumes of technology stocks; changes in operating performance and stock market valuations of other technology companies generally, or those in our industry in particular; sales or purchases of shares of our common stock, or anticipation of such sales, including our repurchases of shares; failure of securities analysts to maintain coverage of us, changes in financial estimates by securities analysts who follow our company, or our failure to meet these estimates or the expectations of investors; the financial projections we may provide to the public, any changes in those projections, or our failure to meet those projections; announcements by us or our competitors of new products, features, or services; the public’s reaction to our press releases, other public announcements and filings with the SEC; rumors and market speculation involving us or other companies in our industry; actual or anticipated changes in our results of operations or fluctuations in our results of operations, including as a result of reduced demand for our solutions; actual or anticipated developments in our business, our competitors’ businesses or the competitive landscape generally; litigation involving us, our industry, or both, or investigations by regulators into our operations or those of our competitors; developments or disputes concerning our intellectual property or other proprietary rights; announced or completed acquisitions of businesses, products, services or technologies by us or our competitors; new laws or regulations or new interpretations of existing laws or regulations applicable to our business; changes in accounting standards, policies, guidelines, interpretations or principles; any significant change in our management; and general economic conditions, including increased inflation, and slow or negative growth of our markets. 37 Table of Contents In addition, extreme price and volume fluctuations in the stock markets have affected and continue to affect the stock prices of many companies.
Factors that could cause fluctuations in the trading price of our common stock include the following: the COVID-19 pandemic, including recent and any future variants of the virus; price and volume fluctuations in the overall stock market from time to time; volatility in the trading prices and trading volumes of technology stocks; changes in operating performance and stock market valuations of other technology companies generally, or those in our industry in particular; sales or purchases of shares of our common stock, or anticipation of such sales, including our repurchases of shares; failure of securities analysts to maintain coverage of us, changes in financial estimates by securities analysts who follow our company, or our failure to meet these estimates or the expectations of investors; the financial projections we may provide to the public, any changes in those projections, or our failure to meet those projections; announcements by us or our competitors of new products, features, or services; the public’s reaction to our press releases, other public announcements and filings with the SEC; rumors and market speculation involving us or other companies in our industry; actual or anticipated changes in our results of operations or fluctuations in our results of operations, including as a result of reduced demand for our solutions; actual or anticipated developments in our business, our competitors’ businesses or the competitive landscape generally; litigation involving us, our industry, or both, or investigations by regulators into our operations or those of our competitors; developments or disputes concerning our intellectual property or other proprietary rights; announced or completed acquisitions of businesses, products, services or technologies by us or our competitors; new laws or regulations or new interpretations of existing laws or regulations applicable to our business; changes in accounting standards, policies, guidelines, interpretations or principles; any significant change in our management; and 36 Table of Contents general economic conditions, including increased inflation, and slow or negative growth of our markets.
If we fail to successfully predict and address these factors, meet customer demands or achieve more widespread market adoption of our platform, our business would be harmed. 19 Table of Contents We have a history of net losses, and we may increase our expenses in the future, which could prevent us from achieving or maintaining profitability.
If we fail to successfully predict and address these factors, meet customer demands or achieve more widespread market adoption of our platform, our business would be harmed. We have a history of net losses, and we may increase our expenses in the future, which could prevent us from achieving or maintaining profitability.
Prolonged economic slowdowns may result in requests to renegotiate existing contracts on less advantageous terms to us than those currently in place, payment defaults on existing contracts, or non-renewal at the end of a contract term. A decline in demand for our solutions or for live engagement technologies in general could harm our business.
Prolonged economic slowdowns may result in requests to renegotiate existing contracts on less advantageous terms to us than those currently in place, payment defaults on existing contracts, or non-renewal at the end of a contract term. 18 Table of Contents A decline in demand for our solutions or for live engagement technologies in general could harm our business.
Additionally, if these new systems, controls or standards and the associated process changes do not give rise to the benefits that we expect or do not operate as intended, it could adversely affect our financial reporting systems and processes, our ability to produce timely and accurate financial reports or the effectiveness of internal control over financial 27 Table of Contents reporting.
Additionally, if these new systems, controls or standards and the associated process changes do not give rise to the benefits that we expect or do not operate as intended, it could adversely affect our financial reporting systems and processes, our ability to produce timely and accurate financial reports or the effectiveness of internal control over financial reporting.
Even if we were to prevail in such a litigation or dispute, it could be costly and time consuming, and divert the attention of our management and key personnel from our business operations. Our technologies may not be able to withstand any third-party claims or rights against their use.
Even if we were to prevail in such a litigation or dispute, it could be costly and time consuming, and divert the attention of our management and key personnel from our business operations. Our technologies, including the use of AI in our platform, may not be able to withstand any third-party claims or rights against their use.
In addition, such incidents and data breaches can give rise to penalties and fines under data protection and cybersecurity laws, rules and regulations, enforcement actions, contractual damages, class actions, customer audits and other liability. 22 Table of Contents Many jurisdictions have enacted laws requiring companies to provide notice of data security incidents involving certain types of personal data.
In addition, such incidents and data breaches can give rise to penalties and fines under data protection and cybersecurity laws, rules and regulations, enforcement actions, contractual damages, class actions, customer audits and other liability. Many jurisdictions have enacted laws requiring companies to provide notice of data security incidents involving certain types of personal data.
If we fail to expand the usage of our solutions by existing customers or if customers fail to purchase other solutions from us, our business, financial condition and results of operations would be harmed. Competition in our markets is intense, and if we do not compete effectively, our operating results could be harmed.
If we fail to expand the usage of our solutions by existing customers or if customers fail to purchase other solutions from us, our business, financial condition and results of operations would be harmed. 17 Table of Contents Competition in our markets is intense, and if we do not compete effectively, our operating results could be harmed.
These could require us to change one or more aspects of the way we operate our business, limit our marketing, advertising, business development and sales efforts, impact certain features made available to customers through our platform or require us to introduce changes to our platform or solutions.
These litigation and enforcement developments could require us to change one or more aspects of the way we operate our business, limit our marketing, advertising, business development and sales efforts, impact certain features made available to customers through our platform or require us to introduce changes to our platform or solutions.
Similarly, numerous foreign jurisdictions are actively considering legislation introducing new or amended laws and regulations addressing data privacy, cybersecurity, marketing, data protection, data localization and personal data.
Similarly, numerous foreign jurisdictions have enacted or are actively considering legislation introducing new or amended laws and regulations addressing data privacy, cybersecurity, marketing, data protection, data localization and personal data.
If we are required to defend our customers against, or hold them harmless from, infringement or other claims, our business may be disrupted, our management’s attention may be diverted, and our operating results and financial condition may suffer. Our failure to protect our intellectual property rights and proprietary information could diminish our brand and other intangible assets .
If we are required to defend our customers against, or hold them harmless from, infringement or other claims, our business may be disrupted, our management’s attention may be diverted, and our operating results and financial condition may suffer. 32 Table of Contents Our failure to protect our intellectual property rights and proprietary information could diminish our brand and other intangible assets .
Our ability to acquire new customers significantly depends on our business reputation and on positive recommendations from our existing customers. Any failure to maintain, or a market perception that we do not maintain, high-quality support could harm our business. Our business could be disrupted by catastrophic events.
Our ability to acquire new customers significantly depends on our business reputation and on positive recommendations from our existing customers. Any failure to maintain, or a market perception that we do not maintain, high-quality support could harm our business. 27 Table of Contents Our business could be disrupted by catastrophic events.
If we are unable to repay those amounts, our financial condition could be adversely affected. 34 Table of Contents We may incur indebtedness, which could adversely affect our business and limit our ability to expand our business or respond to changes, and we may be unable to generate sufficient cash flow to satisfy our debt service obligations.
If we are unable to repay those amounts, our financial condition could be adversely affected. We may incur indebtedness, which could adversely affect our business and limit our ability to expand our business or respond to changes, and we may be unable to generate sufficient cash flow to satisfy our debt service obligations.
There have been, and will continue to be, substantial ongoing costs associated with complying with the various indirect tax requirements in the numerous markets in which we conduct or will conduct business. We may have exposure to greater than anticipated tax liabilities, which could harm our business.
There have been, and will continue to be, substantial ongoing costs associated with complying with the various indirect tax requirements in the numerous markets in which we conduct or will conduct business. 35 Table of Contents We may have exposure to greater than anticipated tax liabilities, which could harm our business.
Although the majority of our cash generated from revenue is denominated in U.S. dollars, a small amount is denominated in foreign currencies, and our expenses are generally denominated in the currencies of the jurisdictions in which we conduct our operations. For 2022, 13% of our revenue and 14% of our expenses were denominated in currencies other than U.S. dollars.
Although the majority of our cash generated from revenue is denominated in U.S. dollars, a small amount is denominated in foreign currencies, and our expenses are generally denominated in the currencies of the jurisdictions in which we conduct our operations. For 2023, 13% of our revenue and 11% of our expenses were denominated in currencies other than U.S. dollars.
As of December 31, 2022, we had $123.5 million of U.S. federal net operating loss carryforwards available to reduce future taxable income, a portion of which will begin to expire in 2023 if unused.
As of December 31, 2023, we had $123.7 million of U.S. federal net operating loss carryforwards available to reduce future taxable income, a portion of which will begin to expire in 2024 if unused.
We primarily rely on a combination of patents, trade secrets, domain name protections, trademarks and copyrights, as well as confidentiality, license and subscription agreements with our employees, consultants and third parties, to protect our intellectual property and proprietary rights. In the United States and abroad, as of December 31, 2022, we have 18 issued patents and 27 pending patent applications.
We primarily rely on a combination of patents, trade secrets, domain name protections, trademarks and copyrights, as well as confidentiality, license and subscription agreements with our employees, consultants and third parties, to protect our intellectual property and proprietary rights. In the United States and abroad, as of December 31, 2023, we have 19 issued patents and 26 pending patent applications.
Occurrence of any catastrophic event, including pandemics and a worsening of the COVID-19 pandemic, earthquake, fire, flood, tsunami or other weather event, power loss, telecommunications failure, software or hardware malfunctions, cyberattacks, war or terrorist attacks, could result in lengthy interruptions in our service.
Occurrence of any catastrophic event, including pandemics such as the COVID-19 pandemic, earthquake, fire, flood, tsunami or other weather event, power loss, telecommunications failure, software or hardware malfunctions, cyberattacks, war or terrorist attacks, could result in lengthy interruptions in our service.
The costs of compliance with, and other burdens imposed by, privacy laws may limit the use and adoption of our platform, reduce overall demand for our platform, make it more difficult to meet expectations from or commitments to our customers and their users, require us to implement additional features or offer additional contractual terms to satisfy customer and regulatory requirements, lead to significant fines, penalties or liabilities for noncompliance, impact our reputation, or slow the pace at which we close sales transactions, any of which could harm our business.
They also could cause the demand for and sales of our platform to decrease and adversely impact our financial results. 29 Table of Contents The costs of compliance with, and other burdens imposed by, privacy laws may limit the use and adoption of our platform, reduce overall demand for our platform, make it more difficult to meet expectations from or commitments to our customers and their users, require us to implement additional features or offer additional contractual terms to satisfy customer and regulatory requirements, lead to significant fines, penalties or liabilities for noncompliance, impact our reputation, or slow the pace at which we close sales transactions, any of which could harm our business.
The invasion of Ukraine has triggered unprecedented sanctions against Russia by the U.S., NATO, and other countries which has created global security concerns that could result in wider conflict and otherwise have a lasting impact on regional and global economies, any or all of which could adversely affect our business.
The invasion of Ukraine has triggered unprecedented sanctions against Russia by the U.S., NATO, and other countries which has created global security concerns that have had a lasting impact on regional and global economies, any or all of which could adversely affect our business.
The trading price of our common stock may be volatile or may decline steeply and suddenly regardless of our operating performance, and you could lose all or part of your investment.
Risks Related to Ownership of Our Common Stock The trading price of our common stock may be volatile or may decline steeply and suddenly regardless of our operating performance, and you could lose all or part of your investment.
The global macroeconomic effects of the COVID-19 pandemic and related impacts on our customers’ business operations and their demand for our solutions may persist, even after the COVID-19 pandemic has subsided. In addition, the effects of the COVID-19 pandemic may heighten many of the other risks we face, including those described in this Report.
The global macroeconomic effects of COVID-19 and related impacts on our customers’ business operations and their demand for our solutions may persist, even after any future spikes of COVID-19. In addition, the effects of COVID-19 may heighten many of the other risks we face, including those described in this Report.
Since the third quarter of 2022, we have initiated multiple strategic cost reductions, which included a reduction of our global full-time employee headcount by approximately 11% from June 30, 2022 to December 31, 2022, as well as two additional reductions in the first quarter of 2023, which may impact our ability to operate our business.
Since the third quarter of 2022, we have initiated multiple strategic cost reductions, which included a reduction of our global full-time employee headcount by approximately 11% from June 30, 2022 to December 31, 2022, as well as multiple reductions in 2023 that reduced our headcount as of December 31, 2023 by approximately 28% from December 31, 2022 levels, which may impact our ability to operate our business.
If we are unable to develop, license or acquire new features and capabilities to our platform on a timely and cost-effective basis, or if such enhancements do not achieve market acceptance, our business would be harmed. Our sales cycle with Enterprise customers can be long and unpredictable. A substantial portion of our business is with large Enterprise customers.
If we are unable to develop, license or acquire new features and capabilities to our platform on a timely and cost-effective basis, or if such enhancements do not achieve market acceptance, our business would be harmed. 22 Table of Contents Our sales cycle with Enterprise customers can be long and unpredictable.
All of those changes can impact our business. The U.S. government generally applies a strict liability standard when it comes to compliance with sanctions, embargoes, and export controls. This means that we can face liability even if we did not intentionally violate those rules.
The U.S. government generally applies a strict liability standard when it comes to compliance with sanctions, embargoes, and export controls. This means that we can face liability even if we did not intentionally violate those rules.
In addition, we face challenges of integrating, developing, motivating and retaining an employee base in various countries around the world. Managing our growth will also require significant expenditures and allocation of valuable management resources.
In addition, we face challenges of integrating, developing, motivating and retaining an employee base in various countries around the world. Managing any future growth would also require significant expenditures and allocation of valuable management resources.
For example, in 2020 both the EU-U.S. and Swiss-EU privacy shield frameworks were invalidated. We and many other companies relied on these privacy shield frameworks as an “adequacy” mechanism for the transfer of personal data from the European Economic Area, or the EEA-Switzerland, to the United States in compliance with the GDPR and Swiss data protection laws, respectively.
For example, in 2020 both the EU-U.S. and Swiss-EU privacy shield frameworks were invalidated as an “adequacy” mechanism for the transfer of personal data from the European Economic Area, or the EEA-Switzerland, to the United States in compliance with the GDPR and Swiss data protection laws, respectively.
Our solutions face competition from a number of web-based meeting, webinar, physical event and marketing software products offered by companies such as Zoom, LogMeIn, Intrado, Microsoft, Cisco, Cvent and Hopin. Many of these products have significantly lower prices.
Our solutions face competition from a number of web-based meeting, webinar, physical event and marketing software products offered by companies such as Zoom, LogMeIn, Microsoft, Cisco, Cvent, Adobe, RingCentral, Notified and Kaltura. Many of these products have significantly lower prices.
If the protection of our proprietary rights is inadequate to prevent use or appropriation by third parties, the value of our platform, brand and other intangible assets may be diminished, and competitors may be able to more effectively replicate our platform and its features.
If the protection of our proprietary rights is inadequate to prevent use or appropriation by third parties, the value of our platform, brand and other intangible assets may be diminished, and competitors may be able to more effectively replicate our platform and its features. Any of these events would harm our business.
For example, our revenue decreased in every quarter of 2022 compared to the same periods in 2021 and we may face similar declines in future periods, as the impact of COVID-19 lessens and our customers and their users resume more in-person marketing activities.
For example, our revenue decreased in every quarter of 2023 compared to the same periods in 2022 and we may face similar declines in future periods, as our customers and their users resume more in-person marketing activities.
In 2022, we experienced a decrease of 15% in total revenue from customers in the EMEA region as compared to the same periods in 2021, which we believe was in part driven by the uncertain macroeconomic environment surrounding the Ukraine-Russia war.
In 2023, we experienced a decrease of 12% in total revenue from customers in the EMEA region as compared to 2022, which we believe was in part driven by the uncertain macroeconomic environment surrounding the Ukraine-Russia war.
In addition, our ability to pay dividends is currently restricted by the terms of our Revolving Credit Facility. As a result, stockholders should assume that sales of their common stock after price appreciation is the only way to realize any future gains on their investment.
We do not plan to declare or pay cash dividends in the foreseeable future. In addition, our ability to pay dividends is currently restricted by the terms of our Revolving Credit Facility. As a result, stockholders should assume that sales of their common stock after price appreciation is the only way to realize any future gains on their investment.
These evolving privacy laws may require us to make additional changes to our practices and services to enable us or our customers to meet the new legal requirements, and may also increase our potential liability exposure through new or higher potential penalties for non-compliance, including as a result of data breaches.
These evolving privacy laws may require us to make additional changes to our practices and services to enable us or our customers to meet the new legal requirements, and may also increase our potential liability exposure through new or higher potential penalties for non-compliance.
If our revenue does not grow, investors’ perceptions of our business and the trading price of our common stock could be adversely affected. Our quarterly results may fluctuate significantly and may not fully reflect the underlying performance of our business.
If our revenue does not grow, investors’ perceptions of our business and the trading price of our common stock may continue to be adversely affected. 16 Table of Contents Our quarterly results may fluctuate significantly and may not fully reflect the underlying performance of our business.
We define a customer as a unique organization, including its subsidiaries and affiliates, that has entered into an agreement for paid access to our platform. As of December 31, 2022, we had 345 $100k Customers, which are generally large organizations, representing 66% of our ARR.
A substantial portion of our business is with large Enterprise customers. We define a customer as a unique organization, including its subsidiaries and affiliates, that has entered into an agreement for paid access to our platform. As of December 31, 2023, we had 325 $100k Customers, which are generally large organizations, representing 66% of our ARR.
For 2021, 13% of our revenue and 16% of our expenses were denominated in currencies other than U.S. dollars. For 2020, 11% of our revenue and 20% of our expenses were denominated in currencies other than U.S. dollars.
For 2022,13% of our revenue and 14% of our expenses were denominated in currencies other than U.S. dollars. For 2021, 13% of our revenue and 16% of our expenses were denominated in currencies other than U.S. dollars.
As a result of the legislative changes in December 2017, $88.2 million of the federal net operating loss carryovers will carryover indefinitely and are limited to 80% of taxable income. As of December 31, 2022, we had state net operating loss carryforward of $87.6 million, which will begin to expire in the year 2025 if unused.
As a result of the legislative changes in December 2017, $70.2 million of the federal net operating loss carryovers will carry over indefinitely and are limited to 80% of taxable income. As of December 31, 2023, we had state net operating loss carryforward of $91.0 million, which will begin to expire in the year 2025 if unused.
Renewals of subscriptions may decline or fluctuate because of several factors, such as dissatisfaction with our solutions or support, a customer no longer having a need for our solutions or the perception that competitive products provide better or less expensive options.
Renewals of subscriptions may decline or fluctuate because of several factors, such as dissatisfaction with our solutions or support, the loss or reduction of available budget, a change in key stakeholders or decision makers, a customer no longer having a need for our solutions or the perception that competitive products provide better or less expensive options.
We are actively monitoring the conflict in Ukraine to assess its ongoing impact on our business, as well as on our customers and other parties with whom we do business. 24 Table of Contents Compliance with laws and regulations applicable to our global operations substantially increases our cost of doing business in international jurisdictions.
We are actively monitoring these conflicts to assess their ongoing impact on our business, as well as on our customers and other parties with whom we do business. Compliance with laws and regulations applicable to our global operations substantially increases our cost of doing business in international jurisdictions.
If we fail to comply with those legal standards, we may face substantial civil and criminal fines, penalties, profit disgorgement, reputational harm, loss of access to certain markets, disbarment from government business, the loss of export privileges, tax reassessments, breach of contract, fraud and other litigation, reputational harm, and other collateral consequences that could harm our business.
If we fail to comply with those legal standards, we may face substantial civil and criminal fines, penalties, profit disgorgement, reputational harm, loss of access to certain markets, disbarment from government business, the loss of export privileges, tax reassessments, breach of contract, fraud and other litigation, reputational harm, and other collateral consequences that could harm our business. 31 Table of Contents We use open source software in our platform, which may subject us to litigation or other actions that could harm our business.
You should not rely on our 2021 or 2020 revenue growth rates, or our level of revenue for 2022, or any other prior period, as an indication of our future performance.
You should not rely on our rapid growth in 2021 or 2020, or our revenue decline in 2022 or 2023, or any other prior period, as an indication of our future performance.
Competition for executives, software developers, sales personnel and other key employees in our industry is intense. In particular, we compete with many other companies for software developers with high levels of experience in designing, developing and managing software for live engagement technologies, as well as for skilled sales and operations professionals.
In particular, we compete with many other companies for software developers with high levels of experience in designing, developing and managing software for live engagement technologies, as well as for skilled sales and operations professionals.
In addition, uncertainty regarding the impact of COVID-19 on our future operating results and financial condition may result in our taking cost-cutting measures, reducing the level of our capital investments and delaying or canceling the implementation of strategic initiatives, any of which may negatively impact our business and reputation.
In addition, uncertainty regarding the impact of COVID-19 on our future operating results and financial condition has contributed to our decisions to pursue cost-cutting measures and reduce the level of our capital investments, and similar concerns may contribute to our delaying or canceling the implementation of strategic initiatives, any of which may negatively impact our business and reputation.
Due to our subscription-based business model, the effect of the COVID-19 pandemic may not be fully reflected in our results of operations until future periods.
This has contributed to reduced demand for our platform. Due to our subscription-based business model, the effect of COVID-19 may not be fully reflected in our results of operations until future periods.
We intend to add failover redundancy for our EU data center, but we currently do not have it, and it may take longer than we expect to add it.
Our efforts to further diversify our data centers, including internationally, may not be successful. We intend to add failover redundancy for our EU data center, but we currently do not have it, and it may take longer than we expect to add it.
We are subject to a variety of U.S. and non-U.S. laws and regulations, compliance with which could impair our ability to compete in domestic and international markets and non-compliance with which may result in claims, fines, penalties, and other consequences, all of which could adversely impact our operations, business, or performance.
Any decreased use of our platform or limitation on our ability to export or sell our platform would likely harm our business. 30 Table of Contents We are subject to a variety of U.S. and non-U.S. laws and regulations, compliance with which could impair our ability to compete in domestic and international markets and non-compliance with which may result in claims, fines, penalties, and other consequences, all of which could adversely impact our operations, business, or performance.
Each program can be tied to a specific country or policy initiative. In certain cases, parties can request the U.S. government to issue a license to allow certain transactions.
Each program can be tied to a specific country or policy initiative. In certain cases, parties can request the U.S. government to issue a license to allow certain transactions. However, the scope and substance of those licenses can be fact specific and limited in scope.
Historically, we have funded our operations and capital expenditures primarily through equity issuances and cash generated from our operations. Although we currently anticipate that our existing cash and cash equivalents and cash flow from operations will be sufficient to meet our cash needs for the foreseeable future, we may require additional financing.
Although we currently anticipate that our existing cash and cash equivalents and cash flow from operations will be sufficient to meet our cash needs for the foreseeable future, we may require additional financing.
Generally accepted accounting principles in the United States are subject to interpretation by the Financial Accounting Standards Board, or the FASB, the SEC, and various bodies formed to promulgate and interpret appropriate accounting principles.
Our reported results of operations may be adversely affected by changes in accounting principles generally accepted in the United States. Generally accepted accounting principles in the United States are subject to interpretation by the Financial Accounting Standards Board, or the FASB, the SEC, and various bodies formed to promulgate and interpret appropriate accounting principles.
We expect continued guidance from applicable authorities, as well as updates to the EU standard contractual clauses. 29 Table of Contents Other jurisdictions have also instituted specific requirements and restrictions on the cross-border transfer of personal data, and certain countries have passed or are considering passing data localization laws and regulations, which in some cases would require personal data be maintained in the originating jurisdiction and in other cases may prohibit such personal data from being transferred outside of the originating jurisdiction.
Other jurisdictions have also instituted specific requirements and restrictions on the cross-border transfer of personal data, and certain countries have passed or are considering passing data localization laws and regulations, which in some cases would require personal data be maintained in the originating jurisdiction and in other cases may prohibit such personal data from being transferred outside of the originating jurisdiction.
These economic conditions can arise suddenly, including the recent rise in inflation, and the full impact of such conditions often remains uncertain. In addition, geopolitical developments, such as potential trade wars, and actions or inactions of the U.S. or other major national governments, can increase levels of political and economic unpredictability globally and increase the volatility of global financial markets.
In addition, geopolitical developments, such as potential trade wars, and actions or inactions of the U.S. or other major national governments, can increase levels of political and economic unpredictability globally and increase the volatility of global financial markets.
As a result of these privacy law developments, certain features of our platform and products could pose risks or need to be modified for certain jurisdictions, but not for others. They also could cause the demand for and sales of our platform to decrease and adversely impact our financial results.
As a result of these privacy law developments, certain features of our platform and products could pose risks or need to be modified for certain jurisdictions, but not for others.
We had a net loss of $58.2 million and $24.3 million in 2022 and 2021, respectively, and we may incur net losses in the future.
We had a net loss of $51.8 million in 2023 and $58.2 million in 2022, and we may incur net losses in the future.
The Department of Commerce and the Department of State also maintain their own sanctions and export control lists. The above list of countries that are the subject of U.S. sanctions and export controls can change at any time. In addition, the SDN List as well as other sanctions lists contain thousands of names and are updated on a regular basis.
The above list of countries that are the subject of U.S. sanctions and export controls can change at any time. In addition, the SDN List as well as other sanctions lists contain thousands of names and are updated on a regular basis. All of those changes can impact our business.
If our business does not generate sufficient cash flow from operating activities or if future borrowings, under our Revolving Credit Facility or otherwise, are not available to us in amounts sufficient to enable us to fund our liquidity needs, our operating results, financial condition and ability to expand our business may be adversely affected.
If our business does not generate sufficient cash flow from operating activities or if future borrowings, under our Revolving Credit Facility or otherwise, are not available to us in amounts sufficient to enable us to fund our liquidity needs, our operating results, financial condition and ability to expand our business may be adversely affected. 34 Table of Contents Our results of operations, which are reported in U.S. dollars, could be adversely affected if currency exchange rates fluctuate substantially in the future.
For example, in the EU, cookies and similar technologies used for personalization, advertising, and analytics may not be used without affirmative consent and the proposed ePrivacy Regulation may further restrict these activities and technologies and increase restrictions.
For example, in the EU, cookies and similar technologies used for personalization, advertising, and analytics may not be used without affirmative consent and the proposed ePrivacy Regulation may further restrict these activities and technologies and increase restrictions. Further, in the US, privacy litigation claims related to online tracking and cookies are on this rise.
While the data in our EU data center is fully backed up in a different location, restoring from backup may take a meaningful period of time. 21 Table of Contents We also do not control the operation of the data centers we use, and they are vulnerable to damage or interruption from human error, intentional bad acts, natural disasters, war, terrorist attacks, cyber attacks and other cybersecurity incidents, power losses, hardware failures, systems failures, telecommunications failures and similar events, any of which could disrupt our service.
We also do not control the operation of the data centers we use, and they are vulnerable to damage or interruption from human error, intentional bad acts, natural disasters, war, terrorist attacks, cyber attacks and other cybersecurity incidents, power losses, hardware failures, systems failures, telecommunications failures and similar events, any of which could disrupt our service.
In addition, even claims that ultimately are unsuccessful could result in our expenditure of funds in litigation and divert management’s time and other resources. 25 Table of Contents The experience of our customers and their users depends upon the interoperability of our platform across devices, operating systems and third-party applications that we do not control, and if we are not able to maintain and expand our relationships with third parties in order to integrate our platform with their products, our business may be harmed.
The experience of our customers and their users depends upon the interoperability of our platform across devices, operating systems and third-party applications that we do not control, and if we are not able to maintain and expand our relationships with third parties in order to integrate our platform with their products, our business may be harmed.
Any cybersecurity event, including the security incident we experienced in June 2021 or any future vulnerability in our software, cyberattack, intrusion or disruption, could result in significant increases in costs, including costs for remediating the effects of such an event, lost revenue due to network downtime, a decrease in customer and user trust, increases in insurance premiums due to cybersecurity incidents, increased costs to address cybersecurity issues and attempts to prevent future incidents, and harm to our business and our reputation because of any such incident.
Further, as we rely on third-party cloud infrastructure, we depend in part on third-party security measures to protect against unauthorized access, cyberattacks and the mishandling of data and information. 21 Table of Contents Any cybersecurity event or any future vulnerability in our software, cyberattack, intrusion or disruption, could result in significant increases in costs, including costs for remediating the effects of such an event, lost revenue due to network downtime, a decrease in customer and user trust, increases in insurance premiums due to cybersecurity incidents, increased costs to address cybersecurity issues and attempts to prevent future incidents, and harm to our business and our reputation because of any such incident.
We may also be subject to additional tax liabilities due to changes in non-income based taxes resulting from changes in federal, state or international tax laws, changes in taxing jurisdictions’ administrative interpretations, decisions, policies and positions, results of tax examinations, settlements or judicial decisions, changes in accounting principles, changes to our business operations, including acquisitions, as well as the evaluation of new information that results in a change to a tax position taken in a prior period. 36 Table of Contents Risks Related to Ownership of Our Common Stock Our share repurchase program may not be fully consummated and may not enhance long-term stockholder value, may increase the volatility of our stock prices and, if consummated, would diminish our cash reserves.
We may also be subject to additional tax liabilities due to changes in non-income based taxes resulting from changes in federal, state or international tax laws, changes in taxing jurisdictions’ administrative interpretations, decisions, policies and positions, results of tax examinations, settlements or judicial decisions, changes in accounting principles, changes to our business operations, including acquisitions, as well as the evaluation of new information that results in a change to a tax position taken in a prior period.
For example, we may not be able to expand further in some markets if we are not able to satisfy certain government- and industry-specific requirements.
Future efforts to expand our current international operations, including entering new markets or countries, may not be effective. For example, we may not be able to expand further in some markets if we are not able to satisfy certain government- and industry-specific requirements.
These deficiencies and other failures of AI/ML systems could subject us to competitive harm, regulatory action, legal liability, including under new proposed legislation regulating AI in jurisdictions such as the EU, and brand or reputational harm. Some AI/ML scenarios present ethical issues.
These deficiencies and other failures of AI systems could require us to refund fees to customers or subject us to competitive harm, regulatory action, legal liability (including under new proposed legislation regulating AI in jurisdictions such as the US and EU, the application of existing data protection, privacy, intellectual property, and other laws), and brand or reputational harm.
As a result, we could lose market share to our competitors or be forced to engage in price-cutting initiatives or other discounts to attract and retain customers, each of which could harm our business, results of operations and financial condition. 18 Table of Contents Adverse or weakened general economic and market conditions may cause a reduction in spending on sales and marketing technology, which could harm our revenue, results of operations, and cash flows.
As a result, we could lose market share to our competitors or be forced to engage in price-cutting initiatives or other discounts to attract and retain customers, each of which could harm our business, results of operations and financial condition.
Investors may find our common stock less attractive because we intend to rely on these exemptions, which may result in a less active trading market, increased volatility, or lower market prices for our common stock. 40 Table of Contents We do not intend to pay regular dividends for the foreseeable future.
Investors may find our common stock less attractive because we intend to rely on these exemptions, which may result in a less active trading market, increased volatility, or lower market prices for our common stock. 39 Table of Contents Our prior capital return program is now complete and we may not return additional capital to stockholders.
To the extent we expand our international operations, we will become more exposed to the effects of fluctuations in currency exchange rates.
We sell to customers globally and have international operations primarily in the United Kingdom, Australia, Singapore and Japan. To the extent we expand our international operations, we will become more exposed to the effects of fluctuations in currency exchange rates.
An inability to increase our Enterprise customer base could harm our business. 23 Table of Contents We have significant operations outside the United States, where we may be subject to increased business and economic risks that could harm our business. We have significant operations outside of the United States.
We have significant operations outside the United States, where we may be subject to increased business and economic risks that could harm our business. We have significant operations outside of the United States. In 2023, we generated 23% of our revenue from customers outside of the United States.
Finally, our subscription-based revenue model also makes it difficult for us to rapidly increase our revenue through additional sales in any period, as revenue from new customers or from existing customers that increase their usage of our product offerings must be recognized over the applicable subscription term.
Finally, our subscription-based revenue model also makes it difficult for us to rapidly increase our revenue through additional sales in any period, as revenue from new customers or from existing customers that increase their usage of our product offerings must be recognized over the applicable subscription term. 24 Table of Contents Our ability to sell subscriptions to our products could be harmed by real or perceived material defects or errors in our platform or by other matters that may interrupt the availability of our platform or cause performance issues.
We currently collect and remit applicable sales tax in jurisdictions where we have determined, based on applicable laws and regulations, that sales of our platform are classified as taxable. We do not currently collect and remit other state and local excise, utility user and ad valorem taxes, fees or surcharges that may apply to our customers.
We may be subject to liabilities on past sales for taxes, surcharges and fees. We currently collect and remit applicable sales tax in jurisdictions where we have determined, based on applicable laws and regulations, that sales of our platform are classified as taxable.
New hires may not become as productive as quickly as we expect, or at all, and we may be unable to hire or retain sufficient numbers of qualified individuals in the future in the markets and segments where we do business. Our business may be harmed if our sales efforts do not generate a significant increase in revenue.
New hires require significant training and time before they achieve full productivity, particularly in new industries or geographies. New hires may not become as productive as quickly as we expect, or at all, and we may be unable to hire or retain sufficient numbers of qualified individuals in the future in the markets and segments where we do business.
Our estimates of market opportunity and forecasts of market growth may prove to be inaccurate, and even if the market in which we compete achieves the forecasted growth, our business could fail to grow at a similar rate, if at all.
The promotion of our brand, however, may not generate customer awareness or increase revenue, and any increase in revenue may not offset the expenses we incur in building and maintaining our brand. 25 Table of Contents Our estimates of market opportunity and forecasts of market growth may prove to be inaccurate, and even if the market in which we compete achieves the forecasted growth, our business could fail to grow at a similar rate, if at all.

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Item 2. Properties

Properties — owned and leased real estate

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Biggest changeItem 2. Properties. Our corporate headquarters are located in San Francisco, California, where we currently lease 28,353 square feet of office space pursuant to leases expiring in October 2025, respectively. We also lease facilities in Charlotte, London and Sydney pursuant to leases expiring in July 2023, July 2025 and April 2027, respectively.
Biggest changeItem 2. Properties. Our corporate headquarters is located in San Francisco, California. We currently lease 28,353 square feet of office space pursuant to leases expiring in October 2025, of which 9,526 square feet is being actively marketed for sublease.
Removed
We believe our facilities are suitable to meet our current needs. Item 3. Legal Proceedings. We, our Chief Executive Officer, our Chief Financial Officer, certain current and former members of our board of directors, and the underwriters that participated in our initial public offering (IPO) are named as defendants in a consolidated putative class action, captioned In re ON24, Inc.
Added
We also lease facilities in Charlotte, London and Sydney pursuant to leases expiring in July 2026, July 2025 and April 2027, respectively. We believe our facilities are suitable to meet our current needs.
Removed
Securities Litigation, 4:21-cv-08578-YGR (filed in November 2021), that is currently pending in the United States District Court for the Northern District of California.
Removed
The consolidated complaint purports to assert claims under Sections 11 and 15 of the Securities Act of 1933 on behalf of all persons and entities that purchased, or otherwise acquired, our common stock issued in connection with our IPO.
Removed
The complaint alleges that our registration statement and prospectus contained untrue statements of material fact and/or omitted material facts about ON24’s growth and customer base. The plaintiff seeks, among other things, an award of damages and attorneys’ fees and costs. Defendants filed a motion to dismiss the complaint in May 2022, which is currently pending.
Removed
We believe that the allegations in the consolidated complaint are without merit. In June 2022, a shareholder derivative complaint, captioned Banks v. Sharan, et al., Case No. 3:22-cv-03861, was filed by a purported shareholder in the United States District Court for the Northern District of California.
Removed
The complaint names as defendants our Chief Executive Officer, our Chief Financial Officer, and certain current and former members of our board of directors, and names ON24 as a nominal defendant.
Removed
The complaint purports to assert claims on ON24’s behalf against the individual defendants for breach of fiduciary duty and alleged violations of Sections 10(b) and 21D of the Securities Exchange Act of 1934.
Removed
The complaint is based on allegations that are substantially similar to those in the putative class action filed in the United States District Court for the Northern District of California, described above. The complaint seeks, among other things, an award of damages on behalf of ON24, corporate governance reforms, and attorneys’ fees and costs.
Removed
In September 2022, the plaintiff voluntarily dismissed the complaint without prejudice. From time to time, we may become involved in legal proceedings or be subject to claims arising in the ordinary course of our business.
Removed
Except as set forth in the prior paragraph, we are not presently a party to any legal proceedings that we believe, if determined adversely to us, would have a material adverse effect on our business, financial condition, operating results, or cash flows.
Removed
Regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources, and other factors. Item 4. Mine Safety Disclosures. Not applicable. 41 Table of Contents PART II

Item 3. Legal Proceedings

Legal Proceedings — active lawsuits and investigations

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Item 3. Quantitative and Qualitative Disclosures About Market Risk. Foreign Currency and Exchange Risk The vast majority of our cash generated from revenue are denominated in U.S. dollars, with a small amount denominated in foreign currencies.
Added
Item 3. Legal Proceedings. We, our Chief Executive Officer, our Chief Financial Officer, certain current and former members of our board of directors, and the underwriters that participated in our initial public offering (“IPO”) are named as defendants in a consolidated putative class action, captioned In re ON24, Inc.
Removed
Our expenses are generally denominated in the currencies of the jurisdictions in which we conduct our operations, which are primarily in the United States, the United Kingdom, Australia, Singapore, Japan and Norway. Our results of current and future operations and cash flows are, therefore, subject to fluctuations due to changes in foreign currency exchange rates.
Added
Securities Litigation, 4:21-cv-08578-YGR (filed in November 2021), that is currently pending in the United States District Court for the Northern District of California.
Removed
The effect of a hypothetical 10% change in foreign currency exchange rates applicable to our business would not have had a material impact on our historical consolidated financial statements for the years ended December 31, 2022 , 2021 and 2020.
Added
The consolidated complaint purports to assert claims under Sections 11 and 15 of the Securities Act of 1933 on behalf of all persons and entities that purchased, or otherwise acquired, our common stock issued in connection with our IPO.
Removed
We have not entered into derivative or hedging transactions, but we may do so in the future if our exposure to foreign currency becomes more significant. Interest Rate Risk Our exposure to changes in interest rates relates primarily to our investment portfolio.
Added
The complaint alleges that our registration statement and prospectus contained untrue statements of material fact and/or omitted material facts about ON24’s growth and customer base. The plaintiff seeks, among other things, an award of damages and attorneys’ fees and costs.
Removed
Changes in U.S. interest rates affect the interest earned on our cash, cash equivalents and investments and the fair value of those investments. Our cash equivalents primarily consist of money market mutual funds, which are not significantly exposed to interest rate risk. Our marketable securities are subject to interest rate risk because these securities primarily include a fixed interest rate.
Added
The defendants filed a motion to dismiss the complaint in May 2022, which the court granted with leave to amend in July 2023. Plaintiff filed its amended complaint in September 2023, and the defendants filed a motion to dismiss the amended complaint in October 2023. In March 2024, the court granted the defendants’ motion to dismiss with prejudice.
Removed
As a result, the market values of these securities are affected by changes in prevailing interest rates. We attempt to limit our exposu re to interest rate risk and credit risk by investing our investment portfolio in instruments that meet the minimum credit quality, liquidity, diversification and other requirements of our investment policy.
Added
We believe that the allegations in the amended complaint are without merit. From time to time, we may become involved in legal proceedings or be subject to claims arising in the ordinary course of our business.
Removed
Our marketable securities consist of liquid, investment-grade securities. We do not enter into investments for trading or speculative purposes.
Added
Except as set forth in the prior paragraph, we are not presently a party to any legal proceedings that we believe, if determined adversely to us, would have a material adverse effect on our business, financial condition, operating results, or cash flows.
Removed
The following table presents the hypothetical fair values of our marketable securities assuming immediate parallel shifts in the yield curve of 50 basis points (BPS), 100 BPS and 150 BPS as of December 31, 2022 (in thousands): (150 BPS) (100 BPS) (50 BPS) Fair Value as of December 31, 2022 50 BPS 100 BPS 150 BPS Marketable securities $ 302,330 $ 301,929 $ 301,527 $ 301,125 $ 300,723 $ 300,322 $ 299,920 59 Table of Contents
Added
Regardless of the outcome, litigation can have an adverse impact on us because of defense and settlement costs, diversion of management resources, and other factors. Item 4. Mine Safety Disclosures. Not applicable. PART II

Item 4. Mine Safety Disclosures

Mine Safety Disclosures — required of mining issuers

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Biggest changeMine Safety Disclosures 41 PART II Item 5 Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 42 Item 6 Reserved 43 Item 7 Management's Discussion and Analysis of Financial Condition and Results of Operations 44 Item 7A Quantitative and Qualitative Disclosures about Market Risk 59 Item 8 Financial Statements and Supplementary Data 60 Item 9 Changes in and Disagreements with Accountants on Accounting and Financial Disclosure 91 Item 9A Controls and Procedures 91 Item 9B Other Informatio n 92 Item 9C Disclosure Regarding Foreign Jurisdictions that Prevent Inspections 92 PART III Item 10 Directors, Executive Officers and Corporate Governance 92
Biggest changeMine Safety Disclosures 41 PART II Item 5 Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases of Equity Securities 41 Item 6 Reserved 43 Item 7 Management's Discussion and Analysis of Financial Condition and Results of Operations 43 Item 7A Quantitative and Qualitative Disclosures about Market Risk 56 Item 8 Financial Statements and Supplementary Data 57 Item 9 Changes in and Disagreements with Accountants on Accounting and Financial Disclosure 86 Item 9A Controls and Procedures 86 Item 9B Other Information 87 Item 9C Disclosure Regarding Foreign Jurisdictions that Prevent Inspections 87 PART III Item 10 Directors, Executive Officers and Corporate Governance 87

Item 5. Market for Registrant's Common Equity

Market for Common Equity — stock, dividends, buybacks

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Biggest changeThe following table sets forth certain information regarding our share repurchases during the three months ended December 31, 2022: Period Total number of shares purchased Average price paid per share (1) Total number of shares purchased as part of publicly announced plans or program Maximum number (or approximate dollar value) of shares that may yet be purchased under the plans or programs (in millions) October 1, 2022 to October 21, 2022 $ $ 21.0 November 1, 2022 to November 30, 2022 248.929 $ 7.74 248.929 19.1 December 1, 2022 to December 31, 2022 680.223 $ 7.93 680.223 13.7 929.152 929.152 (1) Includes commission of $0.02 per share paid to broker.
Biggest changePeriod Total number of shares purchased Average price paid per shares (1) Total number of shares purchased as part of publicly announced plans or program Maximum number (or approximate dollar value) of shares that may yet be purchased under the plans or programs (in millions) (2) October 1, 2023 to October 31, 2023 1,234,909 $ 6.33 1,234,909 $ 12.8 November 1, 2023 to November 30, 2023 452,208 $ 7.10 452,208 $ 9.6 December 1, 2023 to December 31, 2023 558,381 $ 7.70 558,381 $ 5.3 Total 2,245,498 $ 6.83 2,245,498 $ 5.3 (1) Includes commission of $0.02 per share paid to broker.
Holders of Record As of March 3, 2023, we had 113 holders of record of our common stock. The actual number of stockholders is greater than this number of record holders, and includes stockholders who are beneficial owners, but whose shares are held in street name by brokers and other nominees.
Holders of Record As of March 5, 2024, we had 107 holders of record of our common stock. The actual number of stockholders is greater than this number of record holders, and includes stockholders who are beneficial owners, but whose shares are held in street name by brokers and other nominees.
This graph shall not be deemed “soliciting material” or be deemed “filed” for purposes of Section 18 of the Exchange Act, or otherwise subject to the liabilities under that Section, and shall not be deemed to be incorporated by reference into any of our filings under the Securities Act.
The historic stock price performance is not necessarily indicative of future stock price performance. 41 Table of Contents This graph shall not be deemed “soliciting material” or be deemed “filed” for purposes of Section 18 of the Exchange Act, or otherwise subject to the liabilities under that Section, and shall not be deemed to be incorporated by reference into any of our filings under the Securities Act.
The graph assumes $100 was invested on February 3, 2021 in our common stock and each index and all dividends were reinvested. The historic stock price performance is not necessarily indicative of future stock price performance.
The graph assumes $100 was invested on February 3, 2021 in our common stock and each index and all dividends were reinvested.
The offer and sale of the shares in our IPO were registered under the Securities Act pursuant to a registration statement on Form S-1 (File No. 333-251967), which was declared effective by the SEC on February 2, 2021.We received net proceeds from the IPO of approximately $347.8 million, after deducting the underwriting discount of $26.6 million and other estimated offering expenses of $5.6 million.
The offer and sale of the shares in our IPO were registered under the Securities Act pursuant to a registration statement on Form S-1 (File No. 333-251967), which was declared effective by the SEC on February 2, 2021.
Other than the Special Dividend and possibly the Contingent Dividend, we currently intend to retain any future earnings for use in the operation and expansion of our business, and we do not plan to declare or pay cash dividends in the foreseeable future.
Dividend Policy While in 2023 we paid the Special Dividend as part of our capital return program, our capital return program has concluded in February 2024 and we currently intend to retain any future earnings for use in the operation and expansion of our business. We do not plan to declare or pay cash dividends in the foreseeable future.
In addition, our ability to pay dividends is currently restricted by the terms of our revolving credit facility. 42 Table of Contents Unregistered Sales of Equity Securities None. Purchases of Equity Securities by the Issuer and Affiliated Purchasers On December 1, 2021, our board of directors authorized a $50.0 million share repurchase program.
In addition, our ability to pay dividends is currently restricted by the terms of our revolving credit facility. Unregistered Sales of Equity Securities None. Purchases of Equity Securities by the Issuer and Affiliated Purchasers The following table summarizes the repurchases of our shares of common stock in the fourth quarter of 2023.
This share repurchase program has been replaced by a new $125.0 million capital return program that was authorized by our board of directors in March 2023, $75.0 million of which we expect to be effected through the combination of an ASR program and/or open market purchases.
(2) In March 2023, our board of directors authorized a $125 million capital return program, $75 million of which was to be effected through stock repurchases.
Removed
Dividend Policy We have never declared or paid any cash dividends on our capital stock.
Added
This capital return program replaced the prior share repurchase program, and it was completed in February 2024. 42 Table of Contents Use of Proceeds from our Initial Public Offering of Common Stock In February 2021, we received net proceeds from our IPO of $347.8 million, after deducting the underwriting discount and estimated offering expenses.
Removed
While we have announced our plan to return an aggregate of $50.0 million to our stockholders pursuant to the Special Dividend as part of our capital return program with the possibility of the Contingent Dividend, we do not expect that our capital return program will include any other dividend.
Added
Other than the use of $125 million for our capital return program (which includes $119.7 million used through December 31, 2023 and $5.3 million used in 2024), there has been no material change in the use of proceeds from that described in the IPO prospectus.
Removed
Use of Proceeds from our Initial Public Offering of Common Stock On February 5, 2021, we sold 7,599,928 shares of our common stock in connection with our IPO, including 1,284,139 shares sold pursuant to the underwriters’ full exercise of their right to purchase additional shares, at a public offering price of $50.00 per share for an aggregate offering price of $378.0 million.
Removed
The selling stockholders sold 2,245,141 shares of our common stock at a public offering price of $50.00 per share for an aggregate offering price of $112.3 million.
Removed
Goldman Sachs & Co. LLC, J.P. Morgan Securities LLC and KeyBanc Capital Markets Inc., acted as lead book-running managers for the offering.
Removed
None of the expenses associated with the IPO were paid to directors, officers, persons owning 10% or more of any class of equity securities, or to their associates, or to our affiliates, except that we paid $9.8 million of the underwriting discount to Goldman Sachs & Co.
Removed
LLC, of which an employee serves on our board of directors and which owns 10% or more of our common stock. There has been no material change in the planned use of proceeds from the IPO from that described in the prospectus filed with the SEC pursuant to Rule 424(b)(4) under the Securities Act on February 4, 2021.

Item 7. Management's Discussion & Analysis

Management's Discussion & Analysis (MD&A) — revenue / margin commentary

92 edited+15 added57 removed48 unchanged
Biggest changeYear Ended December 31, 2022 (in thousands) Cost of revenue Subscription and other platform $ 363 Professional services 27 Total cost of revenue 390 Sales and marketing 1,146 Research and development 86 General and administrative 37 Total cost of revenue $ 1,659 Comparison of the Year Ended Months Ended December 31, 2022 and 2021 Revenue Year Ended December 31, 2022 As a % of Total Revenue 2021 As a % of Total Revenue $ Change % Change (in thousands, except percentages) Subscription and other platform $ 171,841 90% $ 175,876 86% $ (4,035) (2)% Professional services 19,031 10% 27,737 14% (8,706) (31)% Total revenue $ 190,872 100% $ 203,613 100% $ (12,741) (6)% Year Ended December 31, 2022 As a % of Total Revenue 2021 As a % of Total Revenue $ Change % Change (in thousands, except percentages) Core Platform Subscription and other platform $ 160,772 84% $ 160,482 79% $ 290 —% Professional services 17,029 9% 23,312 11% (6,283) (27)% Total core platform revenue 177,801 93% 183,794 90% (5,993) (3)% Virtual Conference Subscription and other platform 11,069 6% 15,394 8% (4,325) (28)% Professional service 2,002 1% 4,425 2% (2,423) (55)% Total virtual conference revenue 13,071 7% 19,819 10% (6,748) (34)% Total revenue $ 190,872 100% $ 203,613 100% $ (12,741) (6)% Total revenue decreased $12.7 million, or 6%, in 2022 compared to 2021.
Biggest changeYear ended December 31, 2023 Year ended December 31, 2022 Severance and Related Charges (1) Lease Impairment Charges Total Severance and Related Charges Lease Impairment Charges Total (in thousands) Cost of revenue Subscription and other platform $ 2,215 $ 108 $ 2,323 $ 363 $ $ 363 Professional services 149 119 268 27 27 Total cost of revenue 2,364 227 2,591 390 390 Sales and marketing 2,246 256 2,502 1,146 1,146 Research and development 1,397 569 1,966 86 86 General and administrative 391 409 800 37 37 Total restructuring costs $ 6,398 $ 1,461 $ 7,859 $ 1,659 $ $ 1,659 Comparison of the Year Ended Months Ended December 31, 2023 and 2022 Revenue Year Ended December 31, 2023 As a % of Total Revenue 2022 As a % of Total Revenue $ Change % Change (in thousands, except percentages) Subscription and other platform $ 149,882 92% $ 171,841 90% $ (21,959) (13)% Professional services 13,826 8% 19,031 10% (5,205) (27)% Total revenue $ 163,708 100% $ 190,872 100% $ (27,164) (14)% Year Ended December 31, 2023 As a % of Total Revenue 2022 As a % of Total Revenue $ Change % Change (in thousands, except percentages) Core Platform Subscription and other platform $ 145,223 89% $ 160,772 84% $ (15,549) (10)% Professional services 12,876 8% 17,029 9% (4,153) (24)% Total core platform revenue 158,099 97% 177,801 93% (19,702) (11)% Virtual Conference Subscription and other platform 4,659 3% 11,069 6% (6,410) (58)% Professional service 950 —% 2,002 1% (1,052) (53)% Total virtual conference revenue 5,609 3% 13,071 7% (7,462) (57)% Total revenue $ 163,708 100% $ 190,872 100% $ (27,164) (14)% Total revenue decreased $27.2 million, or 14%, in 2023 compared 2022.
Our principal uses of cash in recent periods have been to fund our operations, invest in research and development, purchase investments and to a lesser extent share repurchases and strategic transactions. We believe our existing cash, cash equivalents and marketable securities will be sufficient to meet our needs for at least the next 12 months.
Our principal uses of cash in recent periods have been to fund our operations, invest in research and development, purchase investments and to a lesser extent fund share repurchases and strategic transactions. We believe our existing cash, cash equivalents and marketable securities will be sufficient to meet our needs for at least the next 12 months.
In 2022, we launched ON24 Forums that joins our portfolio of experience products and unifies engagement and data. ON24 Forums provides a new way to moderate interactive discussions and drive immediate action with audiences. For example, it enables audiences to participate in face-to-face, two-way video discussions. In April 2022, we acquired Vibbio AS (Vibbio), a video software company in Norway.
In 2022, we launched ON24 Forums that joins our portfolio of experience products and unifies engagement and data. ON24 Forums provides a new way to moderate interactive discussions and drive immediate action with audiences. For example, it enables audiences to participate in face-to-face, two-way video discussions. In April 2022, we acquired Vibbio AS (“Vibbio”), a video software company in Norway.
This evaluation requires us to assess the nature of each individual service offering and how the services are provided in the context of the contract, including whether the services are significantly integrated, highly interrelated or significantly modify each other, which may require judgment based on the facts and circumstances of the contract. 3.
This evaluation requires us to assess the nature of each individual service offering and how the services are provided in the context of the contract, including whether the services are significantly integrated, highly interrelated or significantly modify each other, which may require judgment based on the facts and circumstances of the contract.
We believe our opportunity to help businesses convert digital engagement into revenue will continue to grow as industries modernize their sales and marketing processes. We sell subscriptions to our platform’s experience products that are backed by analytics and our ecosystem of third-party integrations.
We believe our opportunity to help businesses convert digital engagement into revenue will continue to grow as industries modernize their sales and marketing processes. We sell subscriptions to our platform’s products that are backed by analytics and our ecosystem of third-party integrations.
We recognize usage fees on a straight-line basis over the remaining term of the subscription contract, beginning when usage occurs. We expect our subscription revenue to fluctuate from period to period, depending on our ability to attract new customers and increase usage of our platform and products by our existing customers.
We recognize usage fees on a straight-line basis over the remaining term of the subscription contract, beginning when usage occurs. We expect our subscription revenue to fluctuate from period to period, depending on our ability to attract new customers, retain our existing customers, and increase usage of our platform and products by our existing customers.
Our actual results may differ materially from those anticipated in these forward-looking statements as a result of various factors, including those discussed in the section titled “Risk Factors” and in other parts of this Report. This section generally discusses 2022 and 2021 items and year-to-year comparisons.
Our actual results may differ materially from those anticipated in these forward-looking statements as a result of various factors, including those discussed in the section titled “Risk Factors” and in other parts of this Report. This section generally discusses 2023 and 2022 items and year-to-year comparisons.
In addition, these expenses include external legal costs, accounting and other consulting services, bad debt expense and allocated overhead. We expect general and administrative expenses to increase in absolute dollars in the long term but may decrease in the near term due to active cost management.
In addition, these expenses include external legal costs, accounting and other consulting services, bad debt expense and allocated overhead. We expect general and administrative expenses to increase in absolute dollars in the long term but may fluctuate in the near term due to active cost management.
Accordingly, we will not be subject to the same new or revised accounting standards as other public companies that are not emerging growth companies or that have opted out of using such extended transition period. Recent Accounting Pronouncements See Note 1 to our consolidated financial statements included elsewhere in this Form 10-K for more information.
Accordingly, we will not be subject to the same new or revised accounting standards as other public companies that are not emerging growth companies or that have opted out of using such extended transition period. 55 Table of Contents Recent Accounting Pronouncements See Note 1 to our consolidated financial statements included elsewhere in this Form 10-K for more information.
While these automated solutions reach large numbers of prospective customers, they have generally failed to deepen customer engagement because they were designed with the simple purpose of pushing marketing messages in one direction—from the business to the prospective customer.
While these traditional solutions reach large numbers of prospective customers, they have generally failed to deepen customer engagement because they were designed with the simple purpose of pushing marketing messages in one direction from the business to the prospective customer.
We will need to continue to invest in our sales and marketing functions over time in order to address this opportunity by hiring, developing and retaining talented sales personnel who are able to 45 Table of Contents achieve desired productivity levels in a reasonable period of time while we actively manage costs given the current macro-economic environment.
We will need to continue to invest in our sales and marketing functions over time in order to address this opportunity by hiring, developing and retaining talented sales personnel who are able to achieve desired productivity levels in a reasonable period of time while we actively manage costs given the current macro-economic environment.
Provision for (Benefit from) Income Taxes Provision for (benefit from) income taxes consists primarily of income taxes related to foreign and state jurisdictions in which we conduct business. 49 Table of Contents Results of Operations We manage and operate as one reportable segment.
Provision for (Benefit from) Income Taxes Provision for (benefit from) income taxes consists primarily of income taxes related to foreign and state jurisdictions in which we conduct business. 47 Table of Contents Results of Operations We manage and operate as one reportable segment.
We expect our research and development expense to decrease moderately in absolute dollars in 2023 as we focus on further developing our platform and infrastructure while we actively manage costs given the current macro-economic environment.
We expect our research and development expense to decrease moderately in absolute dollars in 2024 as we focus on further developing our platform and infrastructure while we actively manage costs given the current macro-economic environment.
Expanding our international operations will require considerable management attention and other resources and may present challenges associated with complying with local expectations, customs, laws and regulations, and geopolitical disputes (including the Ukraine-Russia war), which may impact our ability to sell subscriptions to our solutions and otherwise cause our results to vary from period to period.
Expanding our international operations will require considerable management attention and other resources and may present challenges associated with complying with local expectations, customs, laws and regulations, and geopolitical disputes (including the Ukraine-Russia war and Gaza-Israel conflict), which may impact our ability to sell subscriptions to our solutions and otherwise cause our results to vary from period to period.
Similar to what has taken place in the B2C market, our platform for digital engagement empowers B2B companies with insights to better personalize their engagement. Large social media platforms have been successful at leveraging experiences and insights of consumers on their platforms to enable B2C companies to effectively understand their potential consumers.
Similar to what has taken place in the business-to-consumer, or B2C, market, our platform for digital engagement empowers business-to-business, or B2B, companies with insights to better personalize their engagement. Large social media platforms have been successful at leveraging experiences and insights of consumers on their platforms to enable B2C companies to effectively understand their potential consumers.
Substantially all of our customers subscribe to ON24 Elite, which is our Core Platform’s flagship product, and enables customers to seamlessly broadcast video-based content and drive real-time interactivity in a single immersive experience. We have since added 5 other experience products to our Core Platform.
Substantially all our customers subscribe to ON24 Elite, which is our Core Platform’s flagship product, and enables customers to seamlessly broadcast video-based content and drive real-time interactivity in a single immersive experience. We have since added six other products to our Core Platform.
While these have been effective in the B2C market, B2B companies often lack deep insights about prospective customers to effectively understand and engage them. Businesses today primarily use automated solutions, such as digital advertising and email, for marketing.
While these have been effective in the B2C market, B2B companies often lack deep insights about prospective customers to effectively understand and engage them. Businesses today primarily use traditional sales and marketing solutions, such as digital advertising and email, for marketing.
Retention and Expansion of ON24 Across Existing Customers We believe we can achieve significant growth by retaining and further penetrating our existing customer base with the addition of new users and new products, and through upsell and cross sell.
Retention and Expansion of ON24 Across Existing Customers We believe we can achieve growth in our business by retaining and further penetrating our existing customer base with the addition of new users and new products, and through upsell and cross sell.
Before 2013, we offered services and licensed software for managing webinars and virtual events primarily on a per event basis. In 2013, we transitioned to be a software-as-a-service company with the release of ON24 Elite as our self-service cloud-based subscription product. ON24 Virtual Conference, which we are now de-emphasizing, was also launched as a managed-service cloud-based subscription product.
Before 2013, we offered services and licensed software for managing webinars and virtual events primarily on a per event basis. In 2013, we transitioned to be a software-as-a-service company with the release of ON24 Elite as our self-service cloud-based subscription product. ON24 Virtual Conference, which we have de-emphasized, was also launched as a managed-service cloud-based subscription product.
Similar discussion for 2020 items and year-to-year comparisons may be found in the "Management's Discussion and Analysis of Financial Condition and Results of Operations" section of our 10-K for the year ended December 31, 2021, filed with the SEC on March 14, 2022.
Similar discussion for 2021 items and year-to-year comparisons may be found in the "Management's Discussion and Analysis of Financial Condition and Results of Operations" section of our 10-K for the year ended December 31, 2022, filed with the SEC on March 15, 2023.
Other sales and marketing expenses include promotional events to promote our brand, such as awareness programs, digital programs, tradeshows and our annual user conference, software license expenses and allocated overhead.
Other sales and marketing expenses include promotional events to promote our brand, such as awareness programs, digital programs, trade shows and our annual user conference, software license expenses and allocated overhead.
The risk-free interest rate for the expected term was based on the U.S. Treasury yield curve in effect at the time of the grant. 58 Table of Contents Expected Term. The expected term represents the period of time that an equity award is expected to be outstanding.
The risk-free interest rate for the expected term is based on the U.S. Treasury yield curve in effect at the time of the grant. Expected Term. The expected term represents the period of time that an equity award is expected to be outstanding.
For example, breakouts enable attendees and presenters to network with each other face-to-face, sales teams to connect immediately with prospects and subject matter experts to offer two-way communication to support customer education and training.
For example, breakouts enable attendees and presenters to network with each other face-to-face, sales teams to 43 Table of Contents connect immediately with prospects and subject matter experts to offer two-way communication to support customer education and training.
Net cash (used in) provided by operating activities is primarily impacted by our net loss adjusted for certain non-cash items such as stock-based compensation, depreciation and amortization, amortization of deferred contract acquisition costs, as well as the effect of changes in operating assets and liabilities.
Net cash used in operating activities is primarily impacted by our net loss adjusted for certain non-cash items such as stock-based compensation, depreciation and amortization, amortization of deferred contract acquisition costs, amortization (accretion) on marketable securities, as well as the effect of changes in operating assets and liabilities.
In the event that additional financing is needed from outside sources, we may not be able to raise the necessary capital or raise the capital on terms 54 Table of Contents acceptable to us or at all.
In the event that additional financing is needed from outside sources, we may not be able to raise the necessary capital or raise the capital on terms acceptable to us or at all.
Liquidity and Capital Resources As of December 31, 2022, we had cash, cash equivalents and marketable securities of $328.1 million. Our investments generally consist of money market mutual funds, certificates of deposit, U.S. Treasury securities and debt securities, all of which are available for use in our current operations.
Liquidity and Capital Resources As of December 31, 2023, we had cash, cash equivalents and marketable securities of $198.7 million. Our investments generally consist of money market mutual funds, certificates of deposit, U.S. Treasury securities, U.S. Agency securities and debt securities, all of which are available for use in our current operations.
JOBS Act Accounting Election We are an emerging growth company, as defined in the JOBS Act. Under the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards until such time as those standards apply to private companies. We intend to avail ourselves of this exemption from new or revised accounting standards.
Under the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards until such time as those standards apply to private companies. We intend to avail ourselves of this exemption from new or revised accounting standards.
Our customers do not have the ability to take possession of our software. We recognize subscription revenue on a straight-line basis over the term of the contract beginning on the date access to our platform is granted. Subscription and other platform revenue also includes usage fees from customers who acquire incremental capacity during their contract term.
We recognize subscription revenue on a straight-line basis over the term of the contract beginning on the date access to our platform is granted. Subscription and other platform revenue also includes usage fees from customers who acquire incremental capacity during their contract term.
The decrease in NRR from 2022 to 2021 was primarily driven by elevated churn from existing customers rationalizing their expansions to align to their post-pandemic needs as well as lower expansion opportunities from existing customers given the impact of the macro-economic environment during 2022.
The decrease in NRR from 2023 to 2022 was primarily driven by elevated churn from existing customers rationalizing their expansions as well as lower expansion opportunities from existing customers given the impact of the macro-economic environment during 2023.
We serve customers of all sizes, ranging from small businesses to global Fortune 100 organizations across a diverse set of industries, including technology, financial services, healthcare, industrial and manufacturing, professional services and B2B information services companies. Our diverse customer base has grown from 760 customers as of December 31, 2015 to 1,990 customers as of December 31, 2022.
We serve customers of all sizes, ranging from small businesses to global Fortune 100 organizations across a diverse set of industries, including technology, financial services, healthcare, industrial and manufacturing, professional services and B2B information services companies. We had a diverse customer base of 1,784 customers as of December 31, 2023.
Our platform’s portfolio of interactive, personalized and content-rich digital experience products creates and captures actionable, real-time data at scale from millions of professionals every month to provide businesses with buying signals and behavioral insights to efficiently convert prospects into customers.
Our platform’s portfolio of interactive and hyper-personalized digital experience products create and capture actionable, real-time data at scale from millions of professionals to provide businesses with buying signals and behavioral insights to efficiently convert prospects into customers.
Our NRR as of a specified period end is calculated by dividing current period ARR by prior period ARR. Prior period ARR is the ARR for all engagement platform customers as of twelve months prior to such period end. Current period ARR is the ARR for the same customers as of the specified period end.
Prior period ARR is the ARR for all engagement platform customers as of twelve months prior to such period end. Current period ARR is the ARR for the same customers as of the specified period end.
Our NRR was 87%, 97% and 149% as of December 31, 2022, 2021 and 2020, respectively, and our NRR for Core Platform was 90%, 99% and 140%, respectively.
Our NRR was 82%, 87% and 97% as of December 31, 2023, 2022 and 2021, respectively, and our NRR for Core Platform was 84%, 90% and 99%, respectively.
As of December 31, 2022, 2021 and 2020, our ARR was $159.6 million, $171.4 million and $153.4 million, respectively, and our ARR for Core Platform, which excludes Virtual Conference product, was $152.6 million, $157.6 million and $137.8 million, respectively.
As of December 31, 2023, 2022 and 2021, our ARR was $139.7 million, $159.6 million and $171.4 million, respectively, and our ARR for Core Platform, which excludes Virtual Conference product, was $136.2 million, $152.6 million and $157.6 million, respectively.
We have been applying a disciplined approach to focus our investments on research and development areas that offer the greatest opportunities as we expand our platform and bring new products to the market.
We have been applying a disciplined approach to focus our investments on research and development areas that offer the greatest opportunities, including our investments in generative AI capabilities for our product offering such as ACE, as we expand our platform and bring new products to the market.
For additional details, see the section titled “Risk Factors.” Key Factors Affecting Our Performance Cost Management We executed a number of cost control measures in 2022 to reduce our cost structure and lower our net loss, including voluntary and involuntary headcount reductions as well as reductions in spending with various vendors.
Key Factors Affecting Our Performance Cost Management We initiated a number of cost control measures in the latter part of 2022 to reduce our cost structure and lower our net loss, including voluntary and involuntary global headcount reductions as well as reductions in spending with various vendors.
For businesses to succeed, we believe their sales and marketing strategies must evolve from the era of automation to the era of engagement. Our platform provides an innovative way both to scale digital marketing and deepen prospective customer engagement.
For most businesses to succeed, we believe their sales and marketing strategies must have digital engagement powered by the latest technology. Our platform provides an innovative way both to scale digital marketing and deepen prospective customer engagement.
These costs are related to our co-located data centers, personnel-related costs such as salaries, bonuses, stock-based compensation expense, benefits costs associated with our operations and support personnel, software license fees and allocated overhead. We expect our subscription and other platform cost of revenue to fluctuate based on the changes in subscription revenue.
These costs are related to our co-located data centers, personnel-related costs such as salaries, bonuses, stock-based compensation expense, benefits costs associated with our operations and support personnel, software license fees and allocated overhead.
We expect our sales and marketing expense to decrease in absolute dollars in 2023 as we continue to support demand for our digital experiences while tightening our sales and marketing spend given the current macro-economic environment. 52 Table of Contents Research and Development Year Ended December 31, 2022 As a % of Total Revenue 2021 As a % of Total Revenue $ Change % Change (in thousands, except percentages) Research and development $ 44,102 23% $ 34,835 17% $ 9,267 27% Research and development expense increased $9.3 million, or 27%, in 2022 compared to 2021.
We expect our sales and marketing expense to decrease in absolute dollars in 2024 as we continue to support demand for our digital experiences and the development of the next generation intelligent engagement platform while tightening our sales and marketing spend given the current macro-economic environment. 50 Table of Contents Research and Development Year Ended December 31, 2023 As a % of Total Revenue 2022 As a % of Total Revenue $ Change % Change (in thousands, except percentages) Research and development $ 41,122 25% $ 44,102 23% $ (2,980) (7)% Research and development expense decreased $3.0 million, or 7%, in 2023 compared to 2022.
While we believe our net customer numbers reflect the uncertainty of some organizations regarding their own digital marketing strategies, our platform is designed with a long-term view toward our customer relationships and to grow with customers as their needs expand.
While we believe the change in our net customer numbers reflects the current budget pressures in marketing departments in some organizations, our platform is designed with a long-term view toward our customer relationships and to grow with customers as their needs expand.
The following table sets forth our number of customers, our annual recurring revenue (ARR), our dollar-based net retention rate (NRR) and our customers contributing at least $100,000 in ARR ($100k Customers) as of the dates indicated: December 31, 2022 December 31, 2021 December 31, 2020 Customers 1,990 2,122 1,994 ARR (1) (in thousands) $ 159,570 $ 171,384 $ 153,362 NRR (2) 87 % 97 % 149 % $100k Customers 345 366 302 (1) ARR for Core Platform excluding Virtual Conference product as of December 31, 2022, 2021 and 2020 was $152,554, $157,648 and $137,833, respectively.
The following table sets forth our number of customers, our annual recurring revenue (“ARR”), our dollar-based net retention rate (“NRR”) and our customers contributing at least $100,000 in ARR (“$100k Customers”) as of the dates indicated (dollars in thousands): December 31, 2023 December 31, 2022 December 31, 2021 Customers 1,784 1,990 2,122 ARR $ 139,708 $ 159,570 $ 171,384 ARR - Core Platform (1) $ 136,155 $ 152,554 $ 157,648 NRR 82% 87% 97% NRR - Core Platform (1) 84% 90% 99 % $100k Customers 325 345 366 (1) ARR and NRR for Core Platform exclude Virtual Conference product.
Professional Services Cost of Revenue Professional services cost of revenue consists primarily of personnel-related costs, including salaries and bonuses, stock-based compensation, third-party consulting services and allocated overhead. We expect our professional services cost of revenue to fluctuate based on customer needs. Professional services cost of revenue also includes Legacy cost of revenue.
We expect our subscription and other platform cost of revenue to fluctuate based on the changes in subscription revenue. 46 Table of Contents Professional Services Cost of Revenue Professional services cost of revenue consists primarily of personnel-related costs, including salaries and bonuses, stock-based compensation, third-party consulting services and allocated overhead.
As of December 31, 2022, we had not drawn down on our line of credit under the revolving credit facility.
The referenced prime rate was 8.50% as of December 31, 2023 and 7.50% as of December 31, 2022. As of December 31, 2023, we had not drawn down on our line of credit under the revolving credit facility.
The decrease was primarily attributable to the $34.0 million increase in net loss and $5.2 million unfavorable changes in operating assets and liabilities between the periods, partially reduced by an increase in non-cash expenses of $13.5 million. In addition, we made total payments of $1.5 million in severance and related costs in 2022 due to restructuring activities.
The decrease was primarily attributable to the $6.4 million decrease in net loss and $2.3 million increase in non-cash expenses, partially reduced by the $0.5 million unfavorable changes in operating assets and liabilities between the periods. In 2023, we made total restructuring related payments of $6.5 million compared to $1.5 million in 2022. See Note 17 for additional information.
A single customer may have multiple agreements with us for separate divisions, subsidiaries or affiliates. Our operating results and growth prospects will depend in part on our ability to attract new customers.
We define a customer as a unique organization, including its subsidiaries and affiliates, that has entered into an agreement for paid access to our platform. A single customer may have multiple agreements with us for separate divisions, subsidiaries or affiliates. Our operating results and growth prospects will depend in part on our ability to attract new customers.
For 2022, 2021 and 2020, approximately 24%, 26% and 24% of our revenue came from outside the United States, respectively. We believe there is a compelling opportunity to continue to elevate expansion opportunities for our solutions internationally, both in countries where we currently operate and countries where we do not yet sell subscriptions to our solutions.
We believe there is a compelling opportunity to continue to elevate expansion opportunities for our solutions internationally, both in countries where we currently operate and countries where we do not yet sell subscriptions to our solutions.
The following tables set forth selected consolidated statements of operations data for each of the periods presented: Year Ended December 31, 2022 2021 2020 (in thousands) Revenue: Subscription and other platform $ 171,841 $ 175,876 $ 122,630 Professional services 19,031 27,737 34,311 Total revenue 190,872 203,613 156,941 Cost of revenue: Subscription and other platform (1)(3) 39,241 33,400 20,746 Professional services (1)(3) 13,544 13,965 12,589 Total cost of revenue 52,785 47,365 33,335 Gross profit 138,087 156,248 123,606 Operating expenses: Sales and marketing (1)(3) 109,599 104,063 60,640 Research and development (1)(2)(3) 44,102 34,835 19,275 General and administrative (1)(3) 43,969 40,940 21,848 Total operating expenses 197,670 179,838 101,763 Income (loss) from operations (59,583) (23,590) 21,843 Interest expense 181 464 869 Other (income) expense, net (2,514) 487 (76) Income (loss) before provision for (benefit from) income taxes (57,250) (24,541) 21,050 Provision for (benefit from) income taxes 958 (285) 297 Net income (loss) $ (58,208) $ (24,256) $ 20,753 (1) Includes stock-based compensation as follows: Year Ended December 31, 2022 2021 2020 (in thousands) Cost of revenue Subscription and other platform $ 3,375 $ 1,897 $ 154 Professional services 676 382 37 Total cost of revenue 4,051 2,279 191 Sales and marketing 14,304 8,806 1,051 Research and development 7,958 4,402 360 General and administrative 12,230 10,163 1,327 Total stock-based compensation expense $ 38,543 $ 25,650 $ 2,929 (2) Includes amortization of acquired intangible asset of $434 for 2022. 50 Table of Contents (3) The results of operations for 2022 include restructuring costs, which primarily represent severance and related expense due to restructuring activities in 2022, as follows.
The following tables set forth selected consolidated statements of operations data for each of the periods presented: Year Ended December 31, 2023 2022 2021 (in thousands) Revenue: Subscription and other platform $ 149,882 $ 171,841 $ 175,876 Professional services 13,826 19,031 27,737 Total revenue 163,708 190,872 203,613 Cost of revenue: Subscription and other platform (1)(4) 34,751 39,241 33,400 Professional services (1)(4) 11,512 13,544 13,965 Total cost of revenue 46,263 52,785 47,365 Gross profit 117,445 138,087 156,248 Operating expenses: Sales and marketing (1)(4) 89,200 109,599 104,063 Research and development (1)(2)(4) 41,122 44,102 34,835 General and administrative (1)(3)(4) 49,124 43,969 40,940 Total operating expenses 179,446 197,670 179,838 Loss from operations (62,001) (59,583) (23,590) Interest expense 93 181 464 Other (income) expense, net (11,303) (2,514) 487 Loss before provision for (benefit from) income taxes (50,791) (57,250) (24,541) Provision for (benefit from) income taxes 995 958 (285) Net loss $ (51,786) $ (58,208) $ (24,256) (1) Includes stock-based compensation as follows: Year Ended December 31, 2023 2022 2021 (in thousands) Cost of revenue Subscription and other platform $ 2,814 $ 3,375 $ 1,897 Professional services 545 676 382 Total cost of revenue 3,359 4,051 2,279 Sales and marketing 13,974 14,304 8,806 Research and development 9,126 7,958 4,402 General and administrative 18,558 12,230 10,163 Total stock-based compensation expense $ 45,017 $ 38,543 $ 25,650 (2) Research and development expense includes amortization of acquired intangible asset of $558 thousand for 2023, $434 thousand for 2022 and nil for 2021.
Our cash flows from operating activities used net cash of $20.5 million for 2022 compared to provided cash of $5.2 million for 2021, resulting in a decrease of cash inflow of $25.7 million.
Our cash flows from operating activities used net cash of $12.2 million in 2023 compared to $20.5 million in 2022, resulting in a decrease of cash outflow of $8.3 million.
The majority of our professional services consists of experience management and monitoring services, which are prepaid rights to a defined number of managed and monitored experiences. Professional services are generally considered distinct from the access provided to our platform. Professional services are available through hourly rate and fixed fee contracts, as well as one-time and ongoing engagements.
Professional services are generally considered distinct from the access provided to our platform. Professional services are available through hourly rate and fixed fee contracts, as well as one-time and ongoing engagements.
Operating Expenses Sales and Marketing Year Ended December 31, 2022 As a % of Total Revenue 2021 As a % of Total Revenue $ Change % Change (in thousands, except percentages) Sales and marketing $ 109,599 57% $ 104,063 51% $ 5,536 5% Sales and marketing expense increased $5.5 million, or 5%, in 2022 compared to 2021.
Operating Expenses Sales and Marketing Year Ended December 31, 2023 As a % of Total Revenue 2022 As a % of Total Revenue $ Change % Change (in thousands, except percentages) Sales and marketing $ 89,200 54% $ 109,599 57% $ (20,399) (19)% Sales and marketing expense decreased $20.4 million, or 19%, in 2023, compared to 2022.
We also continue to increase our utilization of the public cloud for our newer product offerings while we actively manage costs given the current macro-economic environment.
We expect gross margin for 2024 to be relatively consistent with 2023. We have continued to increase our utilization of the public cloud for our newer product offerings while we actively manage costs given the current macro-economic environment.
General and Administrative Year Ended December 31, 2022 As a % of Total Revenue 2021 As a % of Total Revenue $ Change % Change (in thousands, except percentages) General and administrative $ 43,969 23% $ 40,940 20% $ 3,029 7% General and administrative expense increased $3.0 million, or 7%, in 2022 compared to 2021.
General and Administrative Year Ended December 31, 2023 As a % of Total Revenue 2022 As a % of Total Revenue $ Change % Change (in thousands, except percentages) General and administrative $ 49,124 30% $ 43,969 23% $ 5,155 12% General and administrative expense increased $5.2 million, or 12%, in 2023 compared to 2022.
For market performance-based restricted stock awards granted in 2022, the expected volatility is estimated using a weighting of our historical volatility and the historical volatility of a peer group of publicly traded companies. Expected Dividend Yield. We have never declared or paid any cash dividends. As a result, an expected dividend yield of zero percent was used.
For market performance-based restricted stock awards granted since 2022, the expected volatility is estimated using a weighting of our historical volatility and the historical volatility of a peer group of publicly traded companies. Expected Dividend Yield.
A portion of our ARR is denominated in foreign currencies, and the strengthening US dollar also impacted our ARR in the year ended December 31, 2022. Dollar-Based Net Retention Rate We believe NRR is an important metric that provides insight into the long-term value of our subscription agreements and our ability to retain and organically grow revenue from our customers.
Dollar-Based Net Retention Rate We believe NRR is an important metric that provides insight into the long-term value of our subscription agreements and our ability to retain and organically grow revenue from our customers. Our NRR as of a specified period end is calculated by dividing current period ARR by prior period ARR.
We define a customer as a unique organization, including its subsidiaries and affiliates, that has entered into an agreement for paid access to our platform.
Number of Customers Increasing awareness of our platform and its broad range of capabilities has enabled us to substantially expand our customer base over the years. We define a customer as a unique organization, including its subsidiaries and affiliates, that has entered into an agreement for paid access to our platform.
The following table summarizes our cash flows for the periods presented (in thousands): Year Ended December 31, 2022 2021 2020 Net cash (used in) provided by operating activities $ (20,461) $ 5,189 $ 37,542 Net cash (used in) provided by investing activities $ (88,981) $ (219,190) $ 970 Net cash (used in) provided by financing activities $ (28,618) $ 320,514 $ 804 Operating Activities Our largest source of operating cash is cash collections from our customers for subscriptions to use our platform.
If we are unable to raise additional capital when desired, our business, results of operations and financial condition could be materially and adversely affected. 52 Table of Contents The following table summarizes our cash flows for the periods presented (in thousands): Year Ended December 31, 2023 2022 2021 Net cash (used in) provided by operating activities $ (12,202) $ (20,461) $ 5,189 Net cash provided by (used in) investing activities $ 162,315 $ (88,981) $ (219,190) Net cash (used in) provided by financing activities $ (124,183) $ (28,618) $ 320,514 Operating Activities Our largest source of operating cash is cash collections from our customers for subscriptions to use our platform.
Professional services revenue decreased $8.7 million in 2022 compared to 2021. Professional services revenue excluding virtual conference product decreased $6.3 million compared to 2021, primarily due to more customers electing to be “self-service” and utilize less services in the current macro-economic environment.
Professional services revenue excluding our Virtual Conference product decreased $4.2 million in 2023 compared to 2022. The decrease was primarily due to more customers electing to be “self-service” and not utilize our professional services offerings.
Our ability to pursue this opportunity will require us to retain our customers, scale our sales and marketing organization and otherwise increase our operating expenses, and we may not be successful on the timetable we anticipate, or at all, for any number of reasons, which may cause our results to vary from period to period.
Our ability to pursue this opportunity will require us to retain our customers, scale our sales and marketing organization and otherwise increase our operating expenses, and we may not be successful on the timetable we anticipate, or at all, for any number of reasons, which may cause our results to vary from period to period. 44 Table of Contents Innovation and Expansion of Our Platform We plan to continually develop new products that enhance the functionality of our platform, improve our user experiences and drive customer engagement in order to further capitalize on new opportunities, which includes building AI-powered capabilities into our product offerings.
The critical accounting estimates, assumptions and judgments that we believe have the most significant impact on our consolidated financial statements are described below. Revenue Recognition We derive our revenue from subscription agreements with customers for access to our platform and related services.
The critical accounting estimates, assumptions and judgments that we believe have the most significant impact on our consolidated financial statements are described below. Revenue Recognition Revenue recognition requires judgment, especially for our contracts that include multiple performance obligations, or deliverables, such as contracts that include promises to transfer multiple services through access to our platform, and professional services.
We enter into contracts with customers that regularly include promises to transfer multiple services through access to our platform. For arrangements with multiple services, we evaluate whether the individual services qualify as distinct performance obligations.
For contracts with multiple platform services, we evaluate whether the individual services qualify as distinct performance obligations.
In instances where we do not sell or price a product or service separately, establishing SSP requires significant judgement. We estimate the SSP by considering available information, such as market conditions, internally approved pricing guidelines and the underlying cost of delivering the performance obligation. 57 Table of Contents 5.
In instances where we do not sell or price a product or 54 Table of Contents service separately, we estimate the standalone selling price by considering available information, such as market conditions, internally approved pricing guidelines and internal discounting tables. Based on these results, we estimate SSP for each distinct product or service delivered to customers.
We stopped selling our Legacy offering to new customers in 2018 and substantially all of the Legacy component of professional services cost of revenue ceased after December 2020. 48 Table of Contents Operating Expenses Sales and Marketin g Sales and marketing expenses primarily consist of personnel-related expenses, including stock-based compensation directly associated with our sales and marketing organization.
We expect our professional services cost of revenue to fluctuate based on customer needs. Operating Expenses Sales and Marketin g Sales and marketing expenses primarily consist of personnel-related expenses, including stock-based compensation directly associated with our sales and marketing organization.
The decrease in ARR in 2022 compared to 2021 was primarily due to customer churn and downsell from existing customers, partially offset by new customer contracts and contract expansions from existing customers during the period. Our ARR also reflects a decrease in demand for our virtual conference product, primarily due to the return of large-scale, in-person events.
The decrease in ARR from 45 Table of Contents December 31, 2022 was primarily due to rationalizing contractual entitlements, customer churn and decreased demand for our Virtual Conference product, offset in part by new customer contracts and contract expansions within existing customers.
Customers Contributing $100,000 or More to ARR As of December 31, 2022, 2021 and 2020, we had 345, 366 and 302 $100k Customers, respectively, demonstrating our penetration of larger organizations.
Customers Contributing $100,000 or More to ARR As of December 31, 2023, 2022 and 2021, we had 325, 345 and 366 $100k Customers, respectively, demonstrating our penetration of larger organizations. The decrease in ARR contribution from our $100k customers since 2021 has primarily been driven by lower value contract renewals and fewer new customer acquisitions in the period.
We intend to sell these new solutions to both existing and new customers, to drive an increase in revenue as the breadth and depth of our solutions and use cases expands. We also intend to continue investing in our platform and related infrastructure to improve capacity, security and scalability.
For example, our new AI-powered ACE became available across our platform starting in January 2024. We intend to sell these new solutions to both existing and new customers, with the goal of driving an increase in revenue as the breadth and depth of our solutions and use cases expands.
The integration of Vibbio’s video capabilities across the ON24 platform is intended to allow customers to produce video content that creates more engagement, generates first-party data, and drives further personalization. 44 Table of Contents We deliver our platform products as cloud-based subscriptions that are easy to use and purpose-built for sales and marketing professionals.
The integration of Vibbio’s video capabilities across the ON24 platform is intended to allow customers to produce video content that creates more engagement, generates first-party data, and drives further personalization. In January 2024, we launched the ON24 AI-powered Analytics and Content Engine (“ACE”).
Working capital used cash of $24.7 million for 2022 compared to $19.5 million for 2021, an increase of cash outflow of $5.2 million. The unfavorable change in working capital in the comparative periods were impacted by, among other items, the timing of vendor payments and prepayments, timing of cash receipts from customers, and increased business activities.
This unfavorable change in working capital was impacted by, among other items, the timing of vendor payments and prepayment as well as the timing of cash receipts from customers. Investing Activities Net cash provided by investing activities for 2023 was $162.3 million compared to used cash of $89.0 million for 2022.
These development efforts will require significant investments, some of which may be episodic or otherwise cause our expenses to vary from period to period. International Expansion We believe the expansion of real-time, revenue-generating marketing intelligence in international markets is a significant opportunity.
We also intend to continue investing in our platform and related infrastructure over time to improve capacity, security and scalability. These development efforts will require significant investments, some of which may be episodic or otherwise cause our expenses to vary from period to period.
Allocation of the transaction price to the performance obligations in the contract Contracts that contain multiple performance obligations require an allocation of the transaction price to each performance obligation based on each performance obligation’s relative standalone selling price, or the SSP. The SSP is the price at which we would sell a promised good or service separately to a customer.
The determination of SSP for each distinct performance obligation requires judgement. The SSP is the price at which we would sell a promised good or service separately to a customer.
We expect our general and administrative expense to decrease in absolute dollars in 2023 as we enhance our general and administrative function to continue to support the needs of a public company while we actively manage costs given the current macro-economic environment.
The decrease in general and administrative expense in 2023 was partially offset by the $2.7 million professional advisory expenses associated with activism defense we incurred in the first half of 2023. We expect our general and administrative expense to decrease modestly in absolute dollars in 2024 as we continue to actively manage costs given the current macro-economic environment.
The decrease in cash inflow was primarily driven by the $21.9 million increased spending on our share repurchases in 2022 and the proceeds of $349.7 million, net of underwriting discounts and offering costs, we received from our IPO in 2021, offset in part by a decrease in principal repayments of $22.8 million on our borrowings and finance leases. 55 Table of Contents Debt Obligations Revolving Credit Facility In September 2021, we amended our revolving credit facility with Comerica Bank with an effective date of August 31, 2021, which increases our borrowing capacity to a maximum of $50.0 million with a letter of credit sublimit of $4.0 million and a credit card sublimit of $1.0 million.
Debt Obligations Revolving Credit Facility In September 2021, we amended our revolving credit facility with Comerica Bank with an effective date of August 31, 2021, which increases our borrowing capacity to a maximum of $50.0 million with a letter of credit sublimit of $4.0 million and a credit card sublimit of $1.0 million.
We also provide professional services, which include consulting services, such as experience management, monitoring and production services, implementation services and premium support services. Professional services are generally considered distinct from the access to our digital engagement platform. Amounts are recorded as Professional Services revenue in the consolidated statements of operations.
We also provide professional services, which include consulting services, such as experience management, monitoring and production services, implementation services and premium support services.
Stock-Based Compensation We issue stock-based compensation awards to employees in the form of restricted stock and stock options. We measure stock-based compensation expense related to these awards based on the fair value of the awards on grant date. For time-based awards, we recognize stock-based compensation on a straight-line basis over the requisite service period, which generally equals the vesting period.
As our go-to-market strategies evolve, we may modify our pricing strategies in the future, which could result in changes to SSP. Stock-Based Compensation We issue stock-based compensation awards to employees in the form of restricted stock and stock options. We measure stock-based compensation expense related to these awards based on the fair value of the awards on grant date.
Cost of Revenue and Gross Margin Year Ended December 31, 2022 As a % of Total Revenue 2021 As a % of Total Revenue $ Change % Change (in thousands, except percentages) Subscription and other platform $ 39,241 21% $ 33,400 16% $ 5,841 17% Professional services 13,544 7% 13,965 7% (421) (3)% Total cost of revenue $ 52,785 28% $ 47,365 23% $ 5,420 11% Gross profit $ 138,087 72% $ 156,248 77% $ (18,161) (12)% Gross margin 72 % 77 % Cost of Revenue Cost of revenue for 2022 increased $5.4 million, or 11%, compared to 2021.
Cost of Revenue and Gross Margin Year Ended December 31, 2023 As a % of Total Revenue 2022 As a % of Total Revenue $ Change % Change (in thousands, except percentages) Subscription and other platform $ 34,751 21% $ 39,241 21% $ (4,490) (11)% Professional services 11,512 7% 13,544 7% (2,032) (15)% Total cost of revenue $ 46,263 28% $ 52,785 28% (6,522) (12)% Gross profit $ 117,445 72% $ 138,087 72% (20,642) (15)% Gross margin 72 % 72 % Cost of Revenue Cost of revenue decreased $6.5 million, or 12%, in 2023 compared 2022, primarily reflecting the result of our active cost management and headcount reduction related to our restructuring activities that began in the second half of 2022.
Revenue excluding virtual conference product decreased $6.0 million, or 3%, compared to 2021. With the gradual return of large-scale, in-person events, we had less demand for our virtual conference product. Subscription and other platform revenue decreased $4.0 million in 2022, compared to 2021. Subscription and other platform revenue excluding virtual conference product remained consistent compared to 2021.
Revenue excluding our Virtual Conference product decreased $19.7 million, or 11%, in 2023 compared to 2022. We continue to see less demand for our Virtual Conference product and we have deemphasized this product. Subscription and other platform revenue decreased $22.0 million in 2023 compared to 2022.
We stopped selling our Legacy offering to new customers in 2018, and substantially all subscription and other platform revenue associated with our Legacy offering ceased after December 2020. Professional Services Revenue Professional services revenue primarily consists of fees from customer agreements to provide consulting, support for product and platform adoption as well as support for experience management, monitoring and production.
Professional Services Revenue Professional services revenue primarily consists of fees from customer agreements to provide consulting, support for product and platform adoption as well as support for experience management, monitoring and production. The majority of our professional services consists of experience management and monitoring services, which are prepaid rights to a defined number of managed and monitored experiences.
Commitments and Contractual Obligations The following table summarizes our non-cancelable contractual obligations as of December 31, 2022 (in thousands): Payments Due By Period Total Less than 1 year 1-3 years 3-5 years More than 5 years Operating lease obligations $ 8,114 $ 2,887 $ 5,091 $ 136 $ Finance lease obligations 1,685 1,605 80 Equipment loans 308 236 72 Other (1) 3,521 3,189 332 Total $ 13,628 $ 7,917 $ 5,575 $ 136 $ (1) Amounts primarily represent our commitment under various software license and co-location facilities and services agreements.
Commitments and Contractual Obligations The following table summarizes our non-cancelable contractual obligations as of December 31, 2023 (in thousands): Payments Due by Period Total 2024 2025 to 2026 2027 to 2028 2029 and Thereafter Operating lease obligations $ 5,470 $ 2,933 $ 2,503 $ 34 $ Finance lease obligations 128 128 Equipment loans 72 72 Purchase commitments (1) 3,585 2,259 1,211 115 Other (2) 833 476 265 92 Total $ 10,088 $ 5,868 $ 3,979 $ 241 $ (1) Amounts primarily represent our off-balance sheet commitments under various software license and co-location facilities and services agreements.
The increase was primarily attributable to an increase in personnel-related expenses of $7.5 million, which was driven by an increased stock-based compensation expense of $5.5 million, higher salaries reflecting the impact of inflation on compensation and higher sales commissions, partially offset by a decrease in average headcount in 2022 due to restructuring activities in the second half of 2022.
The decrease was primarily attributable to our active cost management and headcount reduction related to our restructuring activities that began in the second half of 2022, offset in part by the increased stock-based compensation expense of $1.2 million.
For market-performance based awards, we recognize stock-based compensation ratably over the requisite service period, which generally equals the performance period. Effective January 1, 2021, we elected to account for forfeited awards as they occur. Prior to 2021, we estimated forfeitures at the time of grant and revised those estimates in subsequent periods if actual forfeitures differ from our estimates.
For time-based awards, we recognize stock-based compensation on a straight-line basis over the requisite service period, which generally equals the vesting period. For market-performance based awards, we recognize stock-based compensation ratably over the requisite service period, which generally equals the performance period. We account for forfeited awards as they occur.
We incurred additional restructuring costs of $1.0 million in the first quarter of 2023 and expect to incur $2.8 million and $3.3 million more by the end of the first quarter of 2023 related to such activities.
We expect to incur additional restructuring costs of $0.6 million to $0.9 million in the first quarter of 2024 related to our ongoing cost reduction efforts and may incur additional costs in future periods for restructuring activities.

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