Biggest changeTable 43 NET INCOME (LOSS) BY SEGMENT Change from 2023 to 2024 2022 to 2023 (Dollars in millions) 2024 2023 2022 Amount % Amount % Commercial Bank $ 871 $ 1,039 $ 1,242 $ (168) -16 % $ (203) -16 % Retail Bank 1,716 1,838 1,039 (122) -7 799 77 Institutional Services and Wealth Management 535 620 402 (85) -14 218 54 All Other (534) (756) (691) 222 29 (65) -9 Total net income $ 2,588 $ 2,741 $ 1,992 $ (153) -6 % $ 749 38 % Commercial Bank Table 44 COMMERCIAL BANK SEGMENT FINANCIAL SUMMARY Change from 2023 to 2024 2022 to 2023 (Dollars in millions) 2024 2023 2022 Amount % Amount % Income Statement Net interest income $ 2,212 $ 2,409 $ 2,302 $ (197) -8 % $ 107 5 % Noninterest income 672 658 588 14 2 70 12 Total revenue 2,884 3,067 2,890 (183) -6 177 6 Provision for credit losses 266 297 66 (31) -10 231 348 Noninterest expense 1,424 1,346 1,124 78 6 222 20 Income before taxes 1,194 1,424 1,700 (230) -16 (276) -16 Income taxes 323 385 458 (62) -16 (73) -16 Net income $ 871 $ 1,039 $ 1,242 $ (168) -16 % $ (203) -16 % Average Balance Sheet Loans and leases: Commercial and industrial $ 51,168 $ 46,532 $ 36,386 $ 4,636 10 % $ 10,146 28 % Commercial real estate 28,406 32,514 32,775 (4,108) -13 (261) -1 Residential real estate 433 409 269 24 6 140 52 Consumer 22 24 24 (2) -8 — -2 Total loans and leases $ 80,029 $ 79,479 $ 69,454 $ 550 1 % $ 10,025 14 % Deposits: Noninterest-bearing $ 12,478 $ 17,173 $ 26,084 $ (4,695) -27 % $ (8,911) -34 % Interest-bearing 31,881 25,246 17,744 6,635 26 7,502 42 Total deposits $ 44,359 $ 42,419 $ 43,828 $ 1,940 5 % $ (1,409) -3 % 101 Net income for the Commercial Bank segment was $871 million in 2024, compared with $1.04 billion in 2023. • Net interest income declined $197 million reflecting a narrowing of the net interest margin on average deposits and loans of 33 basis points and 14 basis points, respectively, partially offset by a rise in average outstanding deposit balances of $1.9 billion. • The provision for credit losses decreased $31 million reflecting a change in mix in portfolio composition of commercial real estate loans and commercial and industrial loans. • Noninterest income increased $14 million reflecting higher service charges on deposit accounts and higher credit-related fees, partially offset by lower gains on sales of leased equipment. • Noninterest expense increased $78 million reflecting a rise in centrally-allocated costs associated with data processing, risk management and other support services provided to the Commercial Bank segment of $35 million and an increase in personnel-related costs of $33 million. • The increase in average loans in 2024 as compared with 2023 reflects higher average balances of commercial and industrial loans including growth that spanned most industry types, partially offset by a reduction in average commercial real estate loans, including average construction loans. • Average deposits grew $1.9 billion in 2024 as compared with 2023 reflecting a shift in customer funds from noninterest-bearing accounts to interest-bearing products amidst an elevated interest rate environment. 102 Retail Bank Table 45 RETAIL BANK SEGMENT FINANCIAL SUMMARY Change from 2023 to 2024 2022 to 2023 (Dollars in millions) 2024 2023 2022 Amount % Amount % Income Statement Net interest income $ 4,288 $ 4,352 $ 3,008 $ (64) -1 % $ 1,344 45 % Noninterest income 810 762 703 48 6 59 9 Total revenue 5,098 5,114 3,711 (16) — 1,403 38 Provision for credit losses 288 173 101 115 67 72 72 Noninterest expense 2,499 2,457 2,207 42 2 250 11 Income before taxes 2,311 2,484 1,403 (173) -7 1,081 77 Income taxes 595 646 364 (51) -8 282 78 Net income $ 1,716 $ 1,838 $ 1,039 $ (122) -7 % $ 799 77 % Average Balance Sheet Loans and leases: Commercial and industrial $ 6,810 $ 6,779 $ 6,921 $ 31 — % $ (142) -2 % Commercial real estate 1,827 1,901 1,540 (74) -4 361 23 Residential real estate 20,587 21,439 19,225 (852) -4 2,214 12 Consumer 21,738 19,546 18,697 2,192 11 849 5 Total loans and leases $ 50,962 $ 49,665 $ 46,383 $ 1,297 3 % $ 3,282 7 % Deposits: Noninterest-bearing $ 24,938 $ 28,399 $ 30,274 $ (3,461) -12 % $ (1,875) -6 % Interest-bearing 66,338 63,067 60,581 3,271 5 2,486 4 Total deposits $ 91,276 $ 91,466 $ 90,855 $ (190) — % $ 611 1 % Net income for the Retail Bank segment was $1.72 billion in 2024, a decrease of $122 million as compared with 2023. • Net interest income decreased $64 million, reflecting a narrowing of the net interest margin on deposits of 6 basis points, partially offset by higher average loan balances of $1.3 billion. • The provision for credit losses increased $115 million reflecting higher net charge-offs of consumer and business banking loans and loan growth, including higher average balances of recreational vehicle and automobile loans. • Noninterest income increased $48 million including higher residential mortgage loan servicing fees, reflecting the bulk purchase of residential mortgage loan servicing rights at the end of the first quarter of 2023, and a rise in service charges on deposit accounts. • Noninterest expense rose $42 million predominantly due to higher centrally-allocated costs associated with data processing, risk management, and other support services provided to the Retail Bank segment of $84 million, partially offset by lower other costs of operations of $31 million, reflecting lower losses on certain retail banking activities, and a decline in equipment and net occupancy costs. • The increase in average loans in 2024 as compared with 2023 reflects an increase in average balances of recreational finance and automobile loans, partially offset by lower average balances of residential mortgage loans. 103 • Average deposits in 2024 as compared with 2023 reflect a shift from noninterest-bearing accounts to interest-bearing products, including time deposits, amidst an elevated interest rate environment.
Biggest changeA description of the business activities conducted by each of the Company's segments and the accounting policies utilized in compiling financial information of such segments is provided in note 21 of Notes to Financial Statements. 95 Table 43 NET INCOME (LOSS) BY SEGMENT Change from 2024 to 2025 2023 to 2024 (Dollars in millions) 2025 2024 2023 Amount % Amount % Commercial Bank $ 904 $ 871 $ 1,039 $ 33 4 % $ (168) -16 % Retail Bank 1,442 1,716 1,838 (274) -16 (122) -7 Institutional Services and Wealth Management 502 535 620 (33) -6 (85) -14 All Other 3 (534) (756) 537 — 222 29 Total net income $ 2,851 $ 2,588 $ 2,741 $ 263 10 % $ (153) -6 % Commercial Bank Table 44 COMMERCIAL BANK SEGMENT FINANCIAL SUMMARY Change from 2024 to 2025 2023 to 2024 (Dollars in millions) 2025 2024 2023 Amount % Amount % Income Statement Net interest income $ 2,152 $ 2,212 $ 2,409 $ (60) -3 % $ (197) -8 % Noninterest income 795 672 658 123 18 14 2 Total revenue 2,947 2,884 3,067 63 2 (183) -6 Provision for credit losses 273 266 297 7 2 (31) -10 Noninterest expense 1,446 1,424 1,346 22 1 78 6 Income before taxes 1,228 1,194 1,424 34 3 (230) -16 Income taxes 324 323 385 1 — (62) -16 Net income $ 904 $ 871 $ 1,039 $ 33 4 % $ (168) -16 % Average Balance Sheet Loans: Commercial and industrial $ 53,961 $ 51,168 $ 46,532 $ 2,793 5 % $ 4,636 10 % Real estate - commercial 23,315 28,406 32,514 (5,091) -18 (4,108) -13 Real estate - residential 418 433 409 (15) -4 24 6 Consumer 20 22 24 (2) -8 (2) -8 Total loans $ 77,714 $ 80,029 $ 79,479 $ (2,315) -3 % $ 550 1 % Deposits: Noninterest-bearing $ 10,804 $ 12,478 $ 17,173 $ (1,674) -13 % $ (4,695) -27 % Interest-bearing 35,763 31,881 25,246 3,882 12 6,635 26 Total deposits $ 46,567 $ 44,359 $ 42,419 $ 2,208 5 % $ 1,940 5 % 96 Net income for the Commercial Bank segment increased $33 million in 2025 as compared with 2024. • Net interest income declined $60 million reflecting a narrowing of the net interest margin on deposits of 19 basis points and a decline in average loans of $2.3 billion, partially offset by a rise in average deposit balances of $2.2 billion. • Noninterest income increased $123 million due to higher other revenues from operations of $59 million that included a rise in credit-related fees of $21 million, gains on the sales of an out-of-footprint residential builder and developer loan portfolio of $15 million and equipment leases of $12 million.