Biggest changeJoseph, MO 103 22 71 10 103 100 % 05/13 Waterford at Baytown Baytown, TX 127 22 75 42 139 100 % 03/15 Waterford at Carpenter’s Creek Pensacola, FL 94 — 94 — 94 100 % 02/16 Waterford at Colby Colby, TX 44 — 52 5 57 100 % 01/16 Waterford at College Station College Station, TX 53 — 39 17 56 100 % 03/12 Waterford at Corpus Christi Corpus Christi, TX 52 — 52 — 52 100 % 10/12 Waterford at Creekside Pensacola, FL 84 — — 97 97 100 % 02/16 Waterford at Fairfield Fairfield, OH 120 144 — — 144 100 % 11/00 Waterford at Fitchburg Fitchburg, WI 82 42 42 — 84 100 % 10/13 Waterford at Fort Worth Fort Worth, TX 154 154 — — 154 100 % 06/00 Waterford at Hartford Hartford, WI 39 — 34 22 56 100 % 05/15 Waterford at Highland Colony Jackson, MS 120 120 — — 120 100 % 11/00 Waterford at Ironbridge Springfield, MO 119 119 — — 119 100 % 06/01 Waterford at Levis Commons Toledo, OH 146 64 113 — 177 100 % 04/09 Waterford at Mansfield Mansfield, OH 117 — 115 25 140 100 % 10/00 Waterford at Mesquite Mesquite, TX 154 154 — — 154 100 % 09/99 Waterford at Park Falls Park Falls, WI 36 — 25 12 37 100 % 01/16 Waterford at Plano Plano, TX 136 91 45 — 136 100 % 12/00 Waterford at Plymouth Plymouth, WI 69 15 41 22 78 100 % 08/14 9 Table of Contents Resident Capacity Commencement Community Location Units IL AL MC Total Ownership of Operations 1 Waterford at Thousand Oaks San Antonio, TX 121 138 — — 138 100 % 05/00 Waterford at Virginia Beach Virginia Beach, VA 110 — 85 35 120 100 % 10/15 Waterford at West Bend West Bend, WI 40 — 20 20 40 100 % 05/15 Waterford at Wisconsin Rapids Wisconsin Rapids, WI 58 — 40 18 58 100 % 01/16 Waterford on Cooper Arlington, TX 98 — 81 28 109 100 % 03/12 Waterford on Huebner San Antonio, TX 119 119 — — 119 100 % 04/99 Wellington at Arapaho Richardson, TX 141 97 45 — 142 100 % 05/02 Wellington at Conroe Conroe, TX 43 34 20 — 54 100 % 03/12 Wellington at Dayton Dayton, OH 156 100 38 18 156 100 % 08/08 Wellington at North Bend Crossing Cincinnati, OH 122 54 70 15 139 100 % 11/16 Wellington at North Richland Hills North Richland Hills, TX 119 119 — — 119 100 % 01/02 Wellington at Southport Indianapolis, IN 64 — 51 14 65 100 % 10/12 Wellington at Springfield Springfield, MA 189 97 144 38 279 100 % 09/16 Whispering Pines Village Columbiana, OH 73 28 57 — 85 100 % 07/15 Woodlands of Columbus Columbus, OH 111 — 114 — 114 100 % 10/12 Woodlands of Hamilton Hamilton, OH 77 — 57 28 85 100 % 10/12 Woodlands of Shaker Heights Shaker Heights, OH 59 — 37 25 62 100 % 10/12 Wynnfield Crossing Rochester, IN 51 — 51 — 51 100 % 07/11 Total owned (62 Communities) 5,863 2,485 3,190 934 6,609 Managed: Amberleigh Buffalo, NY 267 201 49 17 267 N/A 01/92 Crown Pointe Omaha, NE 138 49 70 20 139 N/A 08/00 Independence Village of East Lansing East Lansing, MI 146 146 — — 146 N/A 08/00 Independence Village of Olde Raleigh Raleigh, NC 170 181 — — 181 N/A 08/00 Villa Santa Barbara Santa Barbara, CA 125 — 125 — 125 N/A 08/00 West Shores Hot Springs, AR 135 43 93 — 136 N/A 08/00 Whitley Place Keller, TX 47 — 27 20 47 N/A 02/08 Willow Grove Maumelle Maumelle, AR 54 — 37 17 54 N/A 12/21 Southern Meadows Senior Living Mountain Home, AR 57 — 57 — 57 N/A 12/21 Willow Grove Sherwood Sherwood, AR 57 — 57 — 57 N/A 12/21 Total managed (10 Communities) 1,196 620 515 74 1,209 Total 7,059 3,105 3,705 1,008 7,818 _____________________________________________ (1) Indicates the date on which we acquired or commenced operating the community.
Biggest changeJoseph, MO 103 22 71 10 103 100 % 05/13 Waterford at Baytown Baytown, TX 127 25 72 42 139 100 % 03/15 Waterford at Carpenter’s Creek Pensacola, FL 94 — 94 — 94 100 % 02/16 Waterford at Colby Colby, TX 44 — 40 17 57 100 % 01/16 Waterford at College Station College Station, TX 53 — 39 17 56 100 % 03/12 Waterford at Corpus Christi Corpus Christi, TX 52 — 52 — 52 100 % 10/12 Waterford at Creekside Pensacola, FL 84 — — 97 97 100 % 02/16 Waterford at Fairfield Fairfield, OH 120 144 — — 144 100 % 11/00 Waterford at Fitchburg Fitchburg, WI 82 44 39 — 83 100 % 10/13 Waterford at Fort Worth Fort Worth, TX 154 154 — — 154 100 % 06/00 Waterford at Hartford Hartford, WI 39 — 34 21 55 100 % 05/15 Waterford at Highland Colony Jackson, MS 120 120 — — 120 100 % 11/00 Waterford at Ironbridge Springfield, MO 120 120 — — 120 100 % 06/01 Waterford at Levis Commons Toledo, OH 146 83 92 — 175 100 % 04/09 Waterford at Mansfield Mansfield, OH 120 — 117 26 143 100 % 10/00 Waterford at Mesquite Mesquite, TX 154 154 — — 154 100 % 09/99 Waterford at Park Falls Park Falls, WI 36 — 25 12 37 100 % 01/16 Waterford at Plano Plano, TX 136 91 45 — 136 100 % 12/00 Waterford at Plymouth Plymouth, WI 69 15 41 22 78 100 % 08/14 Waterford at Thousand Oaks San Antonio, TX 121 138 — — 138 100 % 05/00 Waterford at Virginia Beach Virginia Beach, VA 110 — 85 35 120 100 % 10/15 Waterford at West Bend West Bend, WI 40 — 20 20 40 100 % 05/15 Waterford at Wisconsin Rapids Wisconsin Rapids, WI 58 — 40 18 58 100 % 01/16 Waterford on Cooper Arlington, TX 98 — 81 28 109 100 % 03/12 9 Table of Contents Resident Capacity Commencement Community Location Units IL AL MC Total Ownership of Operations 1 Waterford on Huebner San Antonio, TX 120 121 — — 121 100 % 04/99 Wellington at Arapaho Richardson, TX 142 99 45 — 144 100 % 05/02 Wellington at Conroe Conroe, TX 44 36 20 — 56 100 % 03/12 Wellington at Dayton Dayton, OH 156 101 37 18 156 100 % 08/08 Wellington at North Bend Crossing Cincinnati, OH 122 54 70 15 139 100 % 11/16 Wellington at North Richland Hills North Richland Hills, TX 119 119 — — 119 100 % 01/02 Wellington at Southport Indianapolis, IN 64 — 51 14 65 100 % 10/12 Wellington at Springfield Springfield, MA 189 97 144 38 279 100 % 09/16 Whispering Pines Village Columbiana, OH 69 24 57 — 81 100 % 07/15 Woodlands of Columbus Columbus, OH 111 — 80 34 114 100 % 10/12 Woodlands of Hamilton Hamilton, OH 77 — 57 28 85 100 % 10/12 Wynnfield Crossing Rochester, IN 51 — 51 — 51 100 % 07/11 Total owned (61 Communities) 5,815 2,497 3,089 964 6,550 Managed: Amberleigh Buffalo, NY 267 201 49 17 267 N/A 01/92 Crown Pointe Omaha, NE 138 41 78 22 141 N/A 08/00 Independence Village of East Lansing East Lansing, MI 146 146 — — 146 N/A 08/00 Independence Village of Olde Raleigh Raleigh, NC 170 181 — — 181 N/A 08/00 Villa Santa Barbara Santa Barbara, CA 125 — 125 — 125 N/A 08/00 West Shores Hot Springs, AR 135 45 91 — 136 N/A 08/00 Whitley Place Keller, TX 47 — 27 20 47 N/A 02/08 Willow Grove Maumelle Maumelle, AR 54 — 37 17 54 N/A 12/21 Southern Meadows Senior Living Mountain Home, AR 57 — 57 — 57 N/A 12/21 Willow Grove Sherwood Sherwood, AR 57 — 57 — 57 N/A 12/21 Total managed (10 Communities) 1,196 614 521 76 1,211 Total 7,011 3,111 3,610 1,040 7,761 _____________________________________________ (1) Indicates the date on which we acquired or commenced operating the community.
We have established a Corporate Quality Assurance Committee, which consists of the Executive Vice President and Chief Executive Officer, Vice Presidents of Operations, Vice President and Chief People Officer, Quality and Clinical Directors, and Senior Vice President- General Counsel.
We have established a Corporate Quality Assurance Committee, which consists of the President and Chief Executive Officer, Vice Presidents of Operations, Vice President and Chief People Officer, Vice President and Chief Clinical Officer, Quality and Clinical Directors, and Senior Vice President- General Counsel.
We seek to control operational expenses for each of our communities through proprietary expense management systems, standardized management reporting and centralized controls of capital expenditures, asset replacement tracking and purchasing larger and more frequently used supplies and food inventories through group purchasing programs.
We seek to control operational expenses for each of our communities through proprietary expense management systems, standardized management reporting, centralized controls of capital expenditures, asset replacement tracking, and purchasing larger orders of more frequently used supplies and food inventories through group purchasing programs.
Centralized Management We aim to centralize our corporate and other administrative functions so that the community-based management and staff can focus their efforts on resident care. We maintain centralized accounting, finance, legal, human resources, information technology, operational and capital procurement, training and other operational functions at our support center located in Addison, Texas (the "Dallas Support Center”).
Centralized Management We aim to centralize our corporate and other administrative functions so that the community-based management and staff can focus their efforts on resident care. We maintain centralized accounting, finance, legal, human resources, information technology, operational and capital procurement, training and other operational functions at our support center located in Dallas, Texas (the “Dallas Support Center”).
Management Services As of December 31, 2022, we managed 10 communities on behalf of a third party. Under our existing management arrangements, we receive management fees that are determined by an agreed-upon percentage of gross revenues, incentive management fees (as provided for in the management arrangement), and reimbursement of certain expenses we incur on behalf of the third-party.
Management Services As of December 31, 2023, we managed 10 communities on behalf of a third party. Under our existing management arrangements, we receive management fees that are determined by an agreed-upon percentage of gross revenues, incentive management fees (as provided for in the management arrangement), and reimbursement of certain expenses we incur on behalf of the third-party.
With our robust focus on talent acquisition, we continued to see our average time to fill an open role shorten significantly in 2022. We are proud of our development programs that sponsor our current employees in achieving new levels of education, licensure, and credentials.
With our robust focus on talent acquisition, we continued to see our average time to fill an open role shorten significantly in 2023. We are proud of our development programs that sponsor our current employees in achieving new levels of education, licensure, and credentials.
The following strategic priorities are intended to complement and enhance our core operational efforts while addressing the Company's financial position and increasing margin penetration against the backdrop of rapidly evolving demographic, economic and regulatory environments. Operational Excellence.
The following strategic priorities are intended to complement and enhance our core operational efforts while addressing the Company's financial position and increasing margin penetration against the backdrop of rapidly evolving demographic, economic and regulatory environments. Team.
Independent living residents typically are not reliant on assistance with activities of daily living (“ADLs”), although some residents may utilize outside vendors for those services. 5 Table of Contents As a senior’s need for assistance increases, care in an assisted living residence is often preferable and more cost-effective than home-based care or nursing home care.
Independent living residents typically are not reliant on assistance with activities of daily living (“ADLs”), although some residents may utilize outside vendors for those services. As a senior’s need for assistance increases, care in an assisted living residence is often preferable and more cost-effective than home-based care or nursing home care.
In addition, health care providers are experiencing heightened scrutiny under anti-trust laws in the United States as integration and consolidation of health care delivery increases and affects competition. Moreover, robust state and federal enforcement of fraud 13 Table of Contents and abuse laws continues. Some of our communities receive a portion of their funds from Medicaid.
In addition, health care providers are experiencing heightened scrutiny under anti-trust laws in the United States as integration and consolidation of health care delivery increases and affects competition. Moreover, robust state and federal enforcement of fraud and abuse laws continues. Some of our communities receive a portion of their funds from Medicaid.
For example, we incurred substantial costs for procurement of additional PPE, cleaning and disposable food service supplies, enhanced cleaning, infection control, environmental sanitation costs, and increased labor expenses for hazard pay and contract labor at certain communities with COVID-19 positive residents. We a lso incurred costs related to COVID-19 testing of our residents and our employees.
For example, we incurred substantial costs for procurement of additional property and equipment, cleaning and disposable food service supplies, enhanced cleaning, infection control, environmental sanitation costs, and increased labor expenses for hazard pay and contract labor at certain communities with COVID-19 positive residents. We a lso incurred costs related to COVID-19 testing of our residents and our employees.
In conjunction with the deferral and payment plan applications, the Company accrued penalties and interest of $0.7 million and $0.4 million, respectively, which were included in accrued expenses on the Company’s Consolidated Balance Sheets.
In conjunction with the deferral and payment plan applications, the Company accrued penalties and interest of $0.7 million and $0.8 million, respectively, which were included in accrued expenses on the Company’s Consolidated Balance Sheets.
Others may offer higher levels of personal assistance for residents with chronic diseases and conditions or memory care services for residents with Alzheimer’s disease or other cognitive frailties. Generally, assisted living residents require higher levels of care than residents of independent living residences but require lower levels of care than residents in skilled nursing facilities.
Others may offer higher levels of personal assistance for residents with chronic diseases and conditions or memory care services for residents with Alzheimer’s disease or other cognitive frailties. Generally, assisted living residents require higher levels of care than residents of independent living residences but require lower levels of care than 5 Table of Contents residents in skilled nursing facilities.
Our living environment and team members deliver value to our residents and strive to exceed their expectations by improving: • Resident satisfaction • Reputation score • Services and programming • Health and safety Team.
Our living environment and team members deliver value to our residents and strive to exceed their expectations by improving: • Resident satisfaction • Reputation score • Services and programming • Health and safety Operational Excellence.
On a routine basis, residents and their family members provide us with valuable input regarding the day-to-day delivery of services. On-site management at each community has fostered and encouraged active resident councils and resident committees who meet independently.
On a routine basis, residents and their family members provide us with valuable input regarding the day-to-day delivery of services. On-site management at each community has fostered and 12 Table of Contents encouraged active resident councils and resident committees who meet independently.
These resident bodies meet with on-site management on a monthly basis to offer input and suggestions as to the quality and delivery of services. 12 Table of Contents In 2022, we implemented a resident and family satisfaction survey in each of our communities.
These resident bodies meet with on-site management on a monthly basis to offer input and suggestions as to the quality and delivery of services. In 2022, we implemented a resident and family satisfaction survey in each of our communities.
In addition, we make certain customized physician, dentistry, podiatry and other health-related rehabilitation and therapy services available to our residents through third-party providers. 8 Table of Contents Operating Communities The table below sets forth certain information with respect to the senior housing communities we operated as of December 31, 2022.
In addition, we make certain customized physician, dentistry, podiatry and other health-related rehabilitation and therapy services available to our residents through third-party providers. Operating Communities The table below sets forth certain information with respect to the senior housing communities we operated as of December 31, 2023.
At the same time, nursing facility operators are continuing to focus on improving occupancy and expanding services to sub-acute patients generally of a 6 Table of Contents younger age and requiring significantly higher levels of nursing care.
At the same time, nursing facility operators are continuing to focus on improving occupancy and expanding services to sub-acute patients generally of a younger age and requiring significantly higher levels of nursing care.
Resident Capacity Commencement Community Location Units IL AL MC Total Ownership of Operations 1 Owned: Aspen Grove Lambertville, MI 79 — 59 27 86 100 % 03/14 Autumn Glen Greencastle, IN 49 — 58 — 58 100 % 06/13 Brookview Meadows Green Bay, WI 79 42 38 — 80 100 % 01/15 Chateau of Batesville Batesville, IN 41 — 43 — 43 100 % 10/12 Cottonwood Village Cottonwood, AZ 160 87 52 21 160 100 % 03/91 Country Charm Greenwood, IN 89 — 166 — 166 100 % 10/12 Courtyards at Lake Granbury Granbury, TX 82 — 73 18 91 100 % 03/12 Georgetowne Place Fort Wayne, IN 166 15 138 14 167 100 % 10/05 Good Tree Retirement and Memories Stephenville, TX 59 40 31 8 79 100 % 03/12 Greenbriar Village Indianapolis, IN 105 — 82 44 126 100 % 08/15 Harrison at Eagle Valley Indianapolis, IN 119 — 105 14 119 100 % 03/91 Heritage at the Plains Oneonta, NY 108 94 28 16 138 100 % 05/15 Keystone Woods Assisted Living Anderson, IN 59 — 61 — 61 100 % 07/11 Laurel Hurst Laurel Woods Columbus, NC 80 70 48 32 150 100 % 10/11 Marquis Place of Elkhorn Elkhorn, NE 63 — 43 23 66 100 % 03/13 North Pointe Anderson, SC 41 — 58 28 86 100 % 10/11 Oaks at Brownsburg Brownsburg, IN 97 98 — — 98 100 % 02/22 Oaks at Plainfield Plainfield, IN 60 61 — — 61 100 % 02/22 Riverbend Jeffersonville, IN 97 — 65 48 113 100 % 03/12 Remington at Valley Ranch Irving, TX 128 128 — — 128 100 % 04/12 Residence of Chardon Chardon, OH 42 — 42 — 42 100 % 10/12 Rose Arbor Maple Grove, MN 137 32 70 42 144 100 % 06/06 Rosemont Humble, TX 96 — 79 48 127 100 % 09/16 Summit Place Anderson, SC 76 17 72 48 137 100 % 10/11 Summit Point Living Macedonia, OH 151 68 71 12 151 100 % 08/11 Vintage Gardens St.
Resident Capacity Commencement Community Location Units IL AL MC Total Ownership of Operations 1 Owned: Aspen Grove Lambertville, MI 79 — 44 41 85 100 % 03/14 8 Table of Contents Resident Capacity Commencement Community Location Units IL AL MC Total Ownership of Operations 1 Autumn Glen Greencastle, IN 50 — 58 — 58 100 % 06/13 Brookview Meadows Green Bay, WI 79 43 37 — 80 100 % 01/15 Chateau of Batesville Batesville, IN 41 — 43 — 43 100 % 10/12 Cottonwood Village Cottonwood, AZ 160 75 64 21 160 100 % 03/91 Country Charm Greenwood, IN 89 — 166 — 166 100 % 10/12 Courtyards at Lake Granbury Granbury, TX 82 — 73 18 91 100 % 03/12 Georgetowne Place Fort Wayne, IN 172 15 144 14 173 100 % 10/05 Good Tree Retirement and Memories Stephenville, TX 59 40 31 8 79 100 % 03/12 Greenbriar Village Indianapolis, IN 105 — 82 43 125 100 % 08/15 Harrison at Eagle Valley Indianapolis, IN 119 — 105 14 119 100 % 03/91 Heritage at the Plains Oneonta, NY 108 94 28 16 138 100 % 05/15 Keystone Woods Assisted Living Anderson, IN 59 — 61 — 61 100 % 07/11 Laurel Hurst Laurel Woods Columbus, NC 80 70 48 32 150 100 % 10/11 Marquis Place of Elkhorn Elkhorn, NE 63 — 43 23 66 100 % 03/13 North Pointe Anderson, SC 41 — 58 24 82 100 % 10/11 Oaks at Brownsburg Brownsburg, IN 97 98 — — 98 100 % 02/22 Oaks at Plainfield Plainfield, IN 60 61 — — 61 100 % 02/22 Riverbend Jeffersonville, IN 97 — 65 48 113 100 % 03/12 Remington at Valley Ranch Irving, TX 128 128 — — 128 100 % 04/12 Residence of Chardon Chardon, OH 42 — 42 — 42 100 % 10/12 Rose Arbor Maple Grove, MN 138 27 76 42 145 100 % 06/06 Rosemont Humble, TX 96 — 79 48 127 100 % 09/16 Summit Place Anderson, SC 76 17 72 48 137 100 % 10/11 Summit Point Living Macedonia, OH 151 68 71 12 151 100 % 08/11 Vintage Gardens St.
While such requirements vary from state to state, they typically relate to staffing, training, physical design, patient privacy, required services and the quality thereof, and resident characteristics. We believe that such regulation will increase in the future.
While such requirements vary from state to state, they typically relate to staffing, training, physical design, patient privacy, required 13 Table of Contents services and the quality thereof, and resident characteristics. We believe that such regulation will increase in the future.
Our strategic priorities are designed to enhance our performance and position our portfolio for near- and long-term growth. During the year ended December 31, 2022, we introduced a new management plan focused on a number of strategic priorities that are core to the Company's refreshed mission.
Our strategic priorities are designed to enhance our performance and position our portfolio for near- and long-term growth. During our prior year, we introduced a new management plan focused on a number of strategic priorities that are core to the Company's refreshed mission.
Supplemental Services. These services include extra transportation services, personal maintenance, extra laundry services and special care services, such as services for residents with certain forms of dementia. Certain of these services require extra charges.
These services include extra transportation services, personal maintenance, extra laundry services and special care services, such as services for residents with certain forms of dementia.
In April 2022 and January 2021, the Company accepted $9.1 million and $8.7 million of cash, respectively, through grants from the Public Health and Social Services Emergency Fund’s (the “Provider Relief Fund”) Phases 4 and 3 General Distribution, respectively, which was expanded by the Coronavirus Aid, Relief and Economic Security Act of 2020 (the “CARES Act”) to provide grants or other funding mechanisms to eligible healthcare providers for healthcare-related expenses or lost revenues attributable to COVID-19.
In April 2022, the Company accepted $9.1 million through grants from the Public Health and Social Services Emergency Fund’s (the “Provider Relief Fund”) Phase 4 General Distribution, which was expanded by the Coronavirus Aid, Relief and Economic Security Act of 2020 (the “CARES Act”) to provide grants or other funding mechanisms to eligible healthcare providers for healthcare-related expenses or lost revenues attributable to COVID-19.
In January 2021, we announced our new memory care program, Magnolia Trails, which was developed to meet the growing need for individualized programming for residents receiving memory care services. The program is designed to engage the five senses to create calming yet stimulating spaces and tailored care plans that seek to address our residents’ changing and evolving needs.
We have a memory care program, Magnolia Trails, which was developed to meet the growing need for individualized programming for residents receiving memory care services. The program is designed to engage the five senses to create calming yet stimulating spaces and tailored care plans that seek to address our residents’ changing and evolving needs.
Both the Phase 4 and Phase 3 Provider Relief Funds were recorded as other income in the years ended December 31, 2022 and 2021, respectively. The CARES Act Provider Relief Funds are grants that do not have to be repaid provided we satisfy the terms and conditions of the CARES Act.
The Phase 4 Provider Relief Funds were recorded as other income in the year ended December 31, 2022. The CARES Act Provider Relief Funds are grants that do not have to be repaid provided we satisfy the terms and conditions of the CARES Act.
Memory Care Services We maintain programs and special living accommodations at some of our communities for residents with certain forms of dementia, which provide the attention, care and services needed to help these residents maintain a higher quality of life.
Certain of these services require extra charges. 7 Table of Contents Memory Care Services We maintain programs and special living accommodations at some of our communities for residents with certain forms of dementia, which provide the attention, care and services needed to help these residents maintain a higher quality of life.
ITEM 1. BUSINESS. Overview Sonida Senior Living, Inc., (formerly known as Capital Senior Living Corporation), a Delaware corporation (together with its subsidiaries, "we," "us," "our," or "the Company"), is one of the leading owner-operators of senior housing communities in the United States in terms of resident capacity. The Company and its predecessors have provided senior housing since 1990.
ITEM 1. BUSINESS. Overview Sonida Senior Living, Inc. (formerly known as Capital Senior Living Corporation), a Delaware corporation (together with its subsidiaries, “we,” “us,” “our,” or the “Company”), is one of the leading owner-operators of senior housing communities in the United States in terms of resident capacity. The Company and its predecessors have provided senior housing since 1990.
We have adopted a philosophy of assisted living care that allows a resident to maintain a dignified independent lifestyle. Residents and their families are encouraged to be partners in the residents’ care and to take as much responsibility for their well-being as possible.
We have adopted a philosophy of assisted living care that allows a resident to maintain a dignified independent lifestyle. Residents and their families are encouraged to be partners in the residents’ care and to take as much responsibility for their well-being as possible. The basic types of assisted living services offered by us include: Personal Care Services.
In addition, during the years ended December 31, 2022 and 2021 the Company received approximately $1.2 million and $0.6 million, respectively, in relief from various state agencies.
In addition, during the years ended December 31, 2023 and 2022 the Company received approximately $2.9 million and $1.2 million, respectively, in relief from various state agencies.
We are proud to be an equal opportunity employer. Our diversity is exhibited by the composition of our workforce with 83% female and 47% non-white employees. We will continue to strive each day to maintain our inclusive culture through our efforts in recruiting, education, development, and talent progression.
We are proud to be an equal opportunity employer. Our diversity is exhibited by the composition of our workforce with 82% female and 50% with a diverse background. We will continue to strive each day to maintain our inclusive culture through our efforts in recruiting, education, development, and talent progression.
They work individually and collectively each day to provide safety, wellness, care and service to our residents. As of December 31, 2022, we employed 3,497 persons (88 of whom are employed at our Dallas Support Center), of which 2,420 were full-time employees and 1,077 were part-time employees. Additionally, we had 17 unfilled community leadership positions as of December 31, 2022.
They work individually and collectively each day to provide safety, wellness, care and service to our residents. As of December 31, 2023, we employed 3,955 persons (102 of whom are employed at our Dallas Support Center), of which 2,617 were full-time employees and 1,338 were part-time employees. Additionally, we had 18 unfilled community leadership positions as of December 31, 2023.
As of December 31, 2022, the Company operated 72 senior housing communities in 18 states with an aggregate capacity of approximately 8,000 residents, including 62 senior housing communities that the Company owned and 10 communities that the Company third-party managed.
As of December 31, 2023, the Company operated 71 senior housing communities in 18 states with an aggregate capacity of approximately 8,000 residents, including 61 senior housing communities that the Company owned and 10 communities that the Company managed on behalf of third parties.
The basic types of assisted living services offered by us include: 7 Table of Contents Personal Care Services. These services include assistance with ADLs such as ambulation, bathing, dressing, eating, grooming, personal hygiene, and monitoring or assistance with medications. Support Services. These services include meals, assistance with social and recreational activities, laundry services, general housekeeping, maintenance services and transportation services.
These services include assistance with ADLs such as ambulation, bathing, dressing, eating, grooming, personal hygiene, and monitoring or assistance with medications. Support Services. These services include meals, assistance with social and recreational activities, laundry services, general housekeeping, maintenance services and transportation services. Supplemental Services.
Private insurers have begun to limit reimbursement for medical services in general to predetermined charges, and managed care organizations (such as health maintenance organizations) are attempting to limit hospitalization costs by negotiating for discounted rates for hospital and acute care services and by monitoring and reducing hospital use.
Cost-Containment Pressures In response to rapidly rising health care costs, governmental and private pay sources have adopted cost containment measures that have reduced admissions and encouraged reduced lengths of stays in hospitals and other acute care settings. 6 Table of Contents Private insurers have begun to limit reimbursement for medical services in general to predetermined charges, and managed care organizations (such as health maintenance organizations) are attempting to limit hospitalization costs by negotiating for discounted rates for hospital and acute care services and by monitoring and reducing hospital use.
We have completed Phase I environmental audits of substantially all of the communities in which we own interests, typically at the time of acquisition or refinancing, and such audits have not revealed as of the date of this Annual Report on Form 10-K any material environmental liabilities that exist with respect to these communities. 14 Table of Contents Under various U.S. federal, state and local environmental laws, ordinances and regulations, a current or previous owner or operator of real estate may be required to investigate and clean up hazardous or toxic substances or petroleum product releases at or migrating from such property and may be held liable to a governmental entity or to third parties for property damage and for investigation and clean-up costs.
Under various U.S. federal, state and local environmental laws, ordinances and regulations, a current or previous owner or operator of real estate may be required to investigate and clean up hazardous or toxic substances or petroleum product releases at or migrating from such property and may be held liable to a governmental entity or to third parties for property damage and for investigation and clean-up costs.
In total, we incurred approximately $0.4 million and $1.9 million in incremental COVID-19 costs in fiscal years 2022 and 2021, respectively. We expect to continue to incur such incremental co sts until the COVID-19 pandemic significantly subsides.
In total, we i ncurred approximately $0.1 million and $0.4 million in incremental COVID-19 costs in fiscal years 2023 and 2022, respectively.
As of December 31, 2022 and December 31, 2021, the Company had $4.8 million and $3.7 million, respectively, in d eferred payroll taxes, which is included in accrued expenses in the Company’s Consolidated Balance Sheets.
As of December 31, 2023 and December 31, 2022, the Company had $5.1 million and $4.8 million, respectively, in deferred payroll taxes, which is included in accrued expenses in the Company’s Consolidated Balance Sheets. On September 14, 2023, amid concerns about aggressive employee retention credit (“ERC”) marketing, the IRS announced a moratorium on processing new claims.
If we become insolvent or fail to continue as a going concern, our common stock may become worthless. Industry Background The senior living industry encompasses a broad and diverse range of living accommodations and supportive services that are provided primarily to persons 75 years of age or older.
The ERC is a federal payroll tax credit for businesses that had employees and were affected during the COVID-19 pandemic. Industry Background The senior living industry encompasses a broad and diverse range of living accommodations and supportive services that are provided primarily to persons 75 years of age or older.
Strong local leadership teams develop engaged, loyal and caring team members by focusing on: • Employee engagement • Community leadership team retention • Labor management and cost control • Contract labor reduction As discussed below, in November 2021, we raised approximately $154.8 million from investors, which allowed us to make strategic investments in our portfolio and to position us for further growth.
Strong local leadership teams develop engaged, loyal and caring team members by focusing on: • Employee engagement • Community leadership team retention • Labor management and cost control • Contract labor reduction Value.
We responded with real-time operational adjustments to support a consistent resident service model, despite the rapidly changing and challenging senior living environment. 4 Table of Contents During 2022 and 2021, we incurred significant additional operating costs and expenses in order to implement enhanced infection control protocols and enhanced care for our residents.
During 2022, we incurred additional operating costs and expenses in order to implement enhanced infection control protocols and enhanced care for our residents.
We strive to remove inefficiencies and improve quality in our operations to reinvest in the Company by focusing on: • Rate optimization • Marketing initiatives to maintain post-COVID occupancy recovery • Group Purchasing Program ("GPO") enhancements and co mpliance • Improving liquidity through better collections and cash management Value.
We strive to remove inefficiencies and improve quality in our operations to reinvest in the Company by focusing on: • Rate optimization • Sales and Marketing platform drives continued occupancy growth • Group Purchasing Organization (“GPO”) programs enhance purchasing options, pricing, and co mpliance • Improving liquidity through better collections and cash management As discussed below, during 2023 we modified the terms on a significant portion of our debt, which we believe will provide the Company with additional financial flexibility and position us for further growth.
See “Note 10- Stock-Based Compensation” in the Notes to Consolidated Financial Statements. COVID-19 Pandemic Update The United States broadly continues to recover from the pandemic caused by COVID-19, which significantly disrupted the nation’s economy, the senior living industry and the Company’s business.
We obtained additional debt proceeds through our existing finance facility with Ally Bank for the remaining portion of the purchase price for the Protective Life Loan Purchase. 4 Table of Contents COVID-19 Pandemic Update The United States broadly continues to recover from the pandemic caused by COVID-19, which significantly disrupted the nation’s economy, the senior living industry and the Company’s business.