Biggest changeJoseph, MO 103 22 71 10 103 100 % 05/13 Waterford at Baytown Baytown, TX 127 25 72 42 139 100 % 03/15 Waterford at Carpenter’s Creek Pensacola, FL 94 — 94 — 94 100 % 02/16 Waterford at Colby Colby, TX 44 — 40 17 57 100 % 01/16 Waterford at College Station College Station, TX 53 — 39 17 56 100 % 03/12 Waterford at Corpus Christi Corpus Christi, TX 52 — 52 — 52 100 % 10/12 Waterford at Creekside Pensacola, FL 84 — — 97 97 100 % 02/16 Waterford at Fairfield Fairfield, OH 120 144 — — 144 100 % 11/00 Waterford at Fitchburg Fitchburg, WI 82 44 39 — 83 100 % 10/13 Waterford at Fort Worth Fort Worth, TX 154 154 — — 154 100 % 06/00 Waterford at Hartford Hartford, WI 39 — 34 21 55 100 % 05/15 Waterford at Highland Colony Jackson, MS 120 120 — — 120 100 % 11/00 Waterford at Ironbridge Springfield, MO 120 120 — — 120 100 % 06/01 Waterford at Levis Commons Toledo, OH 146 83 92 — 175 100 % 04/09 Waterford at Mansfield Mansfield, OH 120 — 117 26 143 100 % 10/00 Waterford at Mesquite Mesquite, TX 154 154 — — 154 100 % 09/99 Waterford at Park Falls Park Falls, WI 36 — 25 12 37 100 % 01/16 Waterford at Plano Plano, TX 136 91 45 — 136 100 % 12/00 Waterford at Plymouth Plymouth, WI 69 15 41 22 78 100 % 08/14 Waterford at Thousand Oaks San Antonio, TX 121 138 — — 138 100 % 05/00 Waterford at Virginia Beach Virginia Beach, VA 110 — 85 35 120 100 % 10/15 Waterford at West Bend West Bend, WI 40 — 20 20 40 100 % 05/15 Waterford at Wisconsin Rapids Wisconsin Rapids, WI 58 — 40 18 58 100 % 01/16 Waterford on Cooper Arlington, TX 98 — 81 28 109 100 % 03/12 9 Table of Contents Resident Capacity Commencement Community Location Units IL AL MC Total Ownership of Operations 1 Waterford on Huebner San Antonio, TX 120 121 — — 121 100 % 04/99 Wellington at Arapaho Richardson, TX 142 99 45 — 144 100 % 05/02 Wellington at Conroe Conroe, TX 44 36 20 — 56 100 % 03/12 Wellington at Dayton Dayton, OH 156 101 37 18 156 100 % 08/08 Wellington at North Bend Crossing Cincinnati, OH 122 54 70 15 139 100 % 11/16 Wellington at North Richland Hills North Richland Hills, TX 119 119 — — 119 100 % 01/02 Wellington at Southport Indianapolis, IN 64 — 51 14 65 100 % 10/12 Wellington at Springfield Springfield, MA 189 97 144 38 279 100 % 09/16 Whispering Pines Village Columbiana, OH 69 24 57 — 81 100 % 07/15 Woodlands of Columbus Columbus, OH 111 — 80 34 114 100 % 10/12 Woodlands of Hamilton Hamilton, OH 77 — 57 28 85 100 % 10/12 Wynnfield Crossing Rochester, IN 51 — 51 — 51 100 % 07/11 Total owned (61 Communities) 5,815 2,497 3,089 964 6,550 Managed: Amberleigh Buffalo, NY 267 201 49 17 267 N/A 01/92 Crown Pointe Omaha, NE 138 41 78 22 141 N/A 08/00 Independence Village of East Lansing East Lansing, MI 146 146 — — 146 N/A 08/00 Independence Village of Olde Raleigh Raleigh, NC 170 181 — — 181 N/A 08/00 Villa Santa Barbara Santa Barbara, CA 125 — 125 — 125 N/A 08/00 West Shores Hot Springs, AR 135 45 91 — 136 N/A 08/00 Whitley Place Keller, TX 47 — 27 20 47 N/A 02/08 Willow Grove Maumelle Maumelle, AR 54 — 37 17 54 N/A 12/21 Southern Meadows Senior Living Mountain Home, AR 57 — 57 — 57 N/A 12/21 Willow Grove Sherwood Sherwood, AR 57 — 57 — 57 N/A 12/21 Total managed (10 Communities) 1,196 614 521 76 1,211 Total 7,011 3,111 3,610 1,040 7,761 _____________________________________________ (1) Indicates the date on which we acquired or commenced operating the community.
Biggest changeJoseph, MO 103 22 64 17 103 100 % 05/13 Waterford at Baytown Baytown, TX 127 49 48 42 139 100 % 03/15 Waterford at Carpenter’s Creek Pensacola, FL 94 — 94 — 94 100 % 02/16 Waterford at Colby Colby, TX 44 — 40 17 57 100 % 01/16 Waterford at College Station College Station, TX 53 — 39 17 56 100 % 03/12 Waterford at Corpus Christi Corpus Christi, TX 52 — 52 — 52 100 % 10/12 Waterford at Creekside Pensacola, FL 84 — — 97 97 100 % 02/16 Waterford at Fairfield Fairfield, OH 120 144 — — 144 100 % 11/00 Waterford at Fitchburg Fitchburg, WI 82 38 45 — 83 100 % 10/13 Waterford at Fort Worth Fort Worth, TX 154 154 — — 154 100 % 06/00 Waterford at Hartford Hartford, WI 39 — 34 21 55 100 % 05/15 Waterford at Highland Colony Jackson, MS 120 120 — — 120 100 % 11/00 Waterford at Ironbridge Springfield, MO 120 120 — — 120 100 % 06/01 Waterford at Levis Commons Toledo, OH 146 71 93 12 176 100 % 04/09 Waterford at Mansfield Mansfield, OH 120 — 117 26 143 100 % 10/00 Waterford at Mesquite Mesquite, TX 154 154 — — 154 100 % 09/99 Waterford at Park Falls Park Falls, WI 36 — 25 12 37 100 % 01/16 Waterford at Plano Plano, TX 136 91 45 — 136 100 % 12/00 Waterford at Plymouth Plymouth, WI 69 20 29 20 69 100 % 08/14 Waterford at Thousand Oaks San Antonio, TX 121 138 — — 138 100 % 05/00 Waterford at Virginia Beach Virginia Beach, VA 110 — 85 35 120 100 % 10/15 Waterford at West Bend West Bend, WI 40 — 20 20 40 100 % 05/15 Waterford at Wisconsin Rapids Wisconsin Rapids, WI 58 — 40 18 58 100 % 01/16 Waterford on Cooper Arlington, TX 98 — 81 28 109 100 % 03/12 Waterford on Huebner San Antonio, TX 120 121 — — 121 100 % 04/99 Wellington at Arapaho Richardson, TX 142 99 45 — 144 100 % 05/02 Wellington at Conroe Conroe, TX 44 36 20 — 56 100 % 03/12 Wellington at Dayton Dayton, OH 156 101 37 18 156 100 % 08/08 Wellington at North Bend Crossing- Hilltop Cincinnati, OH 122 54 70 15 139 100 % 11/16 Wellington at North Bend Crossing- Vista (2) Cincinnati, OH 82 — 50 32 82 100 % 12/24 Wellington at North Richland Hills North Richland Hills, TX 120 120 — — 120 100 % 01/02 Wellington at Southport Indianapolis, IN 64 — 51 14 65 100 % 10/12 7 Table of Contents Resident Capacity Commencement Community Location Units IL AL MC Total Ownership of Operations 1 Wellington at Springfield Springfield, MA 189 97 144 38 279 100 % 09/16 Whispering Pines Village (3) Columbiana, OH 69 24 57 — 81 100 % 07/15 Woodlands of Columbus Columbus, OH 111 — 80 34 114 100 % 10/12 Woodlands of Hamilton Hamilton, OH 77 — 57 28 85 100 % 10/12 Wynnfield Crossing Rochester, IN 51 — 51 — 51 100 % 07/11 Ashton at Mayfield Heights Mayfield Heights, OH 192 99 61 32 192 33 % 05/24 Ashton at Anderson Cincinnati, OH 94 — 60 34 94 33 % 05/24 Ashton on Dorsey Louisville, KY 95 — 53 43 96 33 % 05/24 Ashton on the Plaza Kansas City, MO 89 — 64 28 92 33 % 05/24 Waterford at Shavano Park San Antonio, TX 79 — 62 17 79 51 % 07/24 Waterford at Westover Hills San Antonio, TX 84 — 58 48 106 51 % 07/24 Waterford at Round Rock Round Rock, TX 100 — 70 34 104 51 % 07/24 Waterford at Decatur Decatur, GA 62 — — 70 70 51 % 07/24 Total owned (81 Communities) 7,526 2,617 4,162 1,700 8,479 Managed: Amberleigh Buffalo, NY 267 201 49 17 267 N/A 01/92 Crown Pointe Omaha, NE 138 41 78 22 141 N/A 08/00 Independence Village of East Lansing East Lansing, MI 146 146 — — 146 N/A 08/00 Independence Village of Olde Raleigh Raleigh, NC 170 181 — — 181 N/A 08/00 Lodge at White Bear White Bear Lake, MN 117 120 — — 120 N/A 06/24 Middleton Crossing Middleton, WI 117 117 — — 117 N/A 08/24 Oakwood Hills Eau Claire, WI 116 119 — — 119 N/A 06/24 Southern Meadows Senior Living Mountain Home, AR 57 — 57 — 57 N/A 12/21 Villa Santa Barbara Santa Barbara, CA 125 — 125 — 125 N/A 08/00 West Shores Hot Springs, AR 135 56 80 — 136 N/A 08/00 Whitley Place Keller, TX 47 — 27 20 47 N/A 02/08 Willow Grove Maumelle Maumelle, AR 54 — 37 17 54 N/A 12/21 Willow Grove Sherwood Sherwood, AR 57 — 57 — 57 N/A 12/21 Total managed (13 Communities) 1,546 981 510 76 1,567 Total 9,072 3,598 4,672 1,776 10,046 _____________________________________________ (1) Indicates the date on which we acquired or commenced operating the community.
In addition, third-party payors are increasingly becoming involved in determining the appropriate health care settings for their insureds or clients, based primarily on cost and quality of care. Senior Living Services We provide senior living services to residents aged 75 and greater, including independent living, assisted living, and memory care services.
In addition, third-party payors are increasingly becoming involved in determining the appropriate health care settings for their insureds or clients, based primarily on cost and quality of care. Senior Living Services We provide senior living services primarily to residents aged 75 and greater, including independent living, assisted living, and memory care services.
Each Sales Director’s effectiveness and productivity are monitored on a weekly basis. Their compensation is comprised of a variable component tied into both occupancy and rate benchmarks. A centralized team of sales and marketing resources support communities by developing marketing strategies and campaigns to address the continuously changing resident profile, build brand awareness, increase digital traffic and leads.
Each Sales Director’s effectiveness and productivity are monitored on a weekly basis. Their compensation is comprised of a variable component tied into both occupancy and rate benchmarks. A centralized team of sales and marketing resources support communities by developing marketing strategies and campaigns to address the continuously changing resident profile, build brand awareness, and increase digital traffic and leads.
For seniors who require limited services, independent living residences, supplemented at times by home health care, offers a viable option. Most independent living communities typically offer community living packaged with basic services consisting of meals, housekeeping, laundry, 24-hour staffing, transportation, social and recreational activities and health care monitoring.
For seniors who require limited services, independent living residences, supplemented at times by home health care, offers a viable option. Most independent living communities typically offer community living packaged with basic services consisting of meals, housekeeping, laundry, 24-hour community staffing, transportation, and social and recreational activities.
State Medicaid Fraud and Abuse Units may also investigate assisted living communities even if the community or any of our residents do not receive federal or state funds. Under the Americans with Disabilities Act of 1990, all places of public accommodation are required to meet certain federal requirements related to access and use by disabled persons.
State Medicaid Fraud and Abuse Units may also investigate assisted living communities even if the community or any of our residents do not receive federal or state funds. Under the Americans with Disabilities Act of 1990, as amended, all places of public accommodation are required to meet certain federal requirements related to access and use by disabled persons.
Further legislation may impose additional burdens or restrictions with respect to access by disabled persons and the costs of compliance could be substantial. The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), in conjunction with the federal regulations promulgated thereunder by the U.S.
Further legislation may impose additional burdens or restrictions with respect to access by disabled persons and the costs of compliance could be substantial. The Health Insurance Portability and Accountability Act of 1996, as amended (“HIPAA”), in conjunction with the federal regulations promulgated thereunder by the U.S.
Independent Living Services We provide independent living services to seniors who typically do not yet need assistance or support with ADLs, but who prefer the physical and psychological comfort of a residential community that offers health care and other services. Independent living services provided by us include daily meals, transportation, social and recreational activities, laundry, housekeeping and 24-hour staffing.
Independent Living Services We provide independent living services to seniors who typically do not yet need assistance or support with ADLs, but who prefer the physical and psychological comfort of a residential community that offers health care and other services. 4 Table of Contents Independent living services provided by us include daily meals, transportation, social and recreational activities, laundry, housekeeping and 24-hour community staffing.
Under various U.S. federal, state and local environmental laws, ordinances and regulations, a current or previous owner or operator of real estate may be required to investigate and clean up hazardous or toxic substances or petroleum product releases at or migrating from such property and may be held liable to a governmental entity or to third parties for property damage and for investigation and clean-up costs.
Under various U.S. federal, state, and local environmental laws, ordinances and regulations, a current or previous owner or operator of real estate may be required to investigate and clean up hazardous or toxic substances or petroleum product releases at or migrating from such property and may be held liable to a governmental entity or to third parties for property 12 Table of Contents damage and for investigation and clean-up costs.
Failure by us to comply with any applicable regulatory requirements could have a material adverse effect on our business, financial condition and results of operations. Regulation of the assisted living industry is also continually evolving, and we are unable to predict the scope, content or stringency of new regulations and their ultimate effect on our business.
Failure by us to comply with any 11 Table of Contents applicable regulatory requirements could have a material adverse effect on our business, financial condition and results of operations. Regulation of the assisted living industry is also continually evolving, and we are unable to predict the scope, content or stringency of new regulations and their ultimate effect on our business.
Independent living residents typically are not reliant on assistance with activities of daily living (“ADLs”), although some residents may utilize outside vendors for those services. As a senior’s need for assistance increases, care in an assisted living residence is often preferable and more cost-effective than home-based care or nursing home care.
Independent living residents typically are not reliant on assistance with activities of daily living (“ADLs”), although some residents may utilize outside vendors for certain ADL services. As a senior’s need for assistance increases, care in an assisted living residence is often preferable and more cost-effective than home-based care or nursing home care.
We have completed 14 Table of Contents Phase I environmental audits of substantially all of the communities in which we own interests, typically at the time of acquisition or refinancing, and such audits have not revealed as of the date of this Annual Report on Form 10-K any material environmental liabilities that exist with respect to these communities.
We have completed Phase I environmental audits of substantially all of the communities in which we own interests, typically at the time of acquisition or refinancing, and such audits have not revealed as of the date of this Annual Report on Form 10-K any material environmental liabilities that exist with respect to these communities.
In addition, we make certain customized physician, dentistry, podiatry and other health-related rehabilitation and therapy services available to our residents through third-party providers. Operating Communities The table below sets forth certain information with respect to the senior housing communities we operated as of December 31, 2023.
In addition, we may make certain customized physician, dentistry, podiatry and other health-related rehabilitation and therapy services available to our residents through third-party providers. Operating Communities The table below sets forth certain information with respect to the senior housing communities we operated as of December 31, 2024.
Others may offer higher levels of personal assistance for residents with chronic diseases and conditions or memory care services for residents with Alzheimer’s disease or other cognitive frailties. Generally, assisted living residents require higher levels of care than residents of independent living residences but require lower levels of care than 5 Table of Contents residents in skilled nursing facilities.
Others may offer higher levels of personal assistance for residents with chronic diseases and conditions or memory care services for residents with Alzheimer’s disease or other cognitive frailties. Generally, assisted living residents require higher levels of care than residents of independent living residences but require lower levels of care than residents in skilled nursing facilities.
On a routine basis, residents and their family members provide us with valuable input regarding the day-to-day delivery of services. On-site management at each community has fostered and 12 Table of Contents encouraged active resident councils and resident committees who meet independently.
On a routine basis, residents and their family members provide us with valuable input regarding the day-to-day delivery of services. On-site management at each community has fostered and encouraged active resident councils and resident committees who meet independently.
Community expenditures are monitored by territory directors and vice presidents who are accountable for the resident satisfaction and financial performance of the communities in their territory. 11 Table of Contents Territory Management We provide oversight and support to each of our senior housing communities through experienced regional directors and vice presidents.
Community expenditures are monitored by territory directors and vice presidents who are accountable for the resident satisfaction and financial performance of the communities in their territory. Territory Management We provide oversight and support to each of our senior housing communities through experienced regional directors and vice presidents.
Our target population is comprised of middle market seniors who have, either directly or indirectly through familial support, the financial resources to afford and pay for senior housing communities, including an assisted living alternative to traditional long-term care. Reduced Reliance on Family Care Historically, the family has been the primary provider of care for seniors.
Our target population is comprised of high income seniors who have, either directly or indirectly through familial support, the financial resources to afford and pay for senior housing communities, including an assisted living alternative to traditional long-term care. Reduced Reliance on Family Care Historically, the family has been the primary provider of care for seniors.
Our Dallas Support Center is generally responsible for: (i) establishing Company-wide policies and procedures relating to, among other things, resident care and operations; (ii) performing accounting and legal related functions; (iii) developing employee training programs and materials; (iv) coordinating human resources; (v) coordinating marketing functions; and (vi) providing strategic direction.
Our Dallas Support Center is generally responsible for: (i) establishing Company-wide policies and procedures relating to, among other things, resident care and operations; (ii) performing accounting and legal related functions; (iii) developing employee training programs and materials; (iv) coordinating human resources; (v) coordinating marketing functions; (vi) providing strategic direction; and (vii) providing capital allocation and financing.
Therapy Programs We partner with leading wellness and therapy providers to offer residents onsite access to specialized and tailored programs with the best care for their health. Our therapy programs encompass preventive and restorative services that are provided conveniently through on-site visits and programs.
Therapy Programs We partner with leading wellness and therapy providers to offer residents on-site access to specialized and tailored programs with the best care for their health. These therapy programs encompass preventive and restorative services that are provided conveniently through on-site visits and programs.
Our operating strategy includes the following core principles: 10 Table of Contents Provide a Broad Range of Quality Personalized Care Central to our operating strategy is our focus on providing quality care and services that are personalized and tailored to meet the individual needs of each community resident.
Our operating strategy includes the following core principles: Provide a Broad Range of Quality Personalized Care Central to our operating strategy is our focus on providing quality care and services that are personalized and tailored to meet the individual needs of each community resident.
We are subject to U.S. federal and state laws, regulations, and executive orders relating to healthcare providers’ response to the COVID-19 pandemic, which vary based on provider type and jurisdiction, but generally include mandatory requirements for testing of residents and staff, implementation of infection control standards and procedures, restrictions on new admissions or readmissions of residents, required screening of all persons entering a community, restrictions and/or limitations on who may visit residents and how residents may be visited and mandatory notification requirements to residents, families, staff and regulatory bodies related to positive COVID-19 cases.
We are subject to U.S. federal and state laws, regulations, and executive orders relating to healthcare providers’ response to pandemics, which vary based on provider type and jurisdiction, but generally include mandatory requirements for testing of residents and staff, implementation of infection control standards and procedures, restrictions on new admissions or readmissions of residents, required screening of all persons entering a community, restrictions and/or limitations on who may visit residents and how residents may be visited and mandatory notification requirements to residents, families, staff and regulatory bodies related to positive coronavirus cases.
We believe that, as one of the nation’s leading owner-operators, we have the scale and resources needed to provide the required comprehensive range of senior living services designed to permit our residents to “age in place” within our communities as residents develop further physical or cognitive frailties, whereas smaller providers do not.
We believe that, as one of the nation’s leading owners, operators, and investors in senior housing communities, we have the scale and resources needed to provide the required comprehensive range of senior living services designed to permit our residents to “age in place” within our communities as residents develop further physical or cognitive frailties, whereas smaller providers do not.
Our residences and services are designed to provide a broad range of care that permits residents to thrive and “age in place” as their needs change and as they develop further physical or cognitive frailties.
Our residences and services are designed to provide a broad range of care that permits residents to thrive and “age in place” as their needs change and as they develop further physical or cognitive 8 Table of Contents frailties.
These services include extra transportation services, personal maintenance, extra laundry services and special care services, such as services for residents with certain forms of dementia.
These services include extra transportation services, personal maintenance, extra laundry services and special care services, such as services for residents with certain forms of dementia. Certain of these services require extra charges.
These resident bodies meet with on-site management on a monthly basis to offer input and suggestions as to the quality and delivery of services. In 2022, we implemented a resident and family satisfaction survey in each of our communities.
These resident bodies meet with on-site management on a monthly basis to offer input and suggestions as to the quality and delivery of services. We conduct a resident and family satisfaction survey in each of our communities.
Resident Capacity Commencement Community Location Units IL AL MC Total Ownership of Operations 1 Owned: Aspen Grove Lambertville, MI 79 — 44 41 85 100 % 03/14 8 Table of Contents Resident Capacity Commencement Community Location Units IL AL MC Total Ownership of Operations 1 Autumn Glen Greencastle, IN 50 — 58 — 58 100 % 06/13 Brookview Meadows Green Bay, WI 79 43 37 — 80 100 % 01/15 Chateau of Batesville Batesville, IN 41 — 43 — 43 100 % 10/12 Cottonwood Village Cottonwood, AZ 160 75 64 21 160 100 % 03/91 Country Charm Greenwood, IN 89 — 166 — 166 100 % 10/12 Courtyards at Lake Granbury Granbury, TX 82 — 73 18 91 100 % 03/12 Georgetowne Place Fort Wayne, IN 172 15 144 14 173 100 % 10/05 Good Tree Retirement and Memories Stephenville, TX 59 40 31 8 79 100 % 03/12 Greenbriar Village Indianapolis, IN 105 — 82 43 125 100 % 08/15 Harrison at Eagle Valley Indianapolis, IN 119 — 105 14 119 100 % 03/91 Heritage at the Plains Oneonta, NY 108 94 28 16 138 100 % 05/15 Keystone Woods Assisted Living Anderson, IN 59 — 61 — 61 100 % 07/11 Laurel Hurst Laurel Woods Columbus, NC 80 70 48 32 150 100 % 10/11 Marquis Place of Elkhorn Elkhorn, NE 63 — 43 23 66 100 % 03/13 North Pointe Anderson, SC 41 — 58 24 82 100 % 10/11 Oaks at Brownsburg Brownsburg, IN 97 98 — — 98 100 % 02/22 Oaks at Plainfield Plainfield, IN 60 61 — — 61 100 % 02/22 Riverbend Jeffersonville, IN 97 — 65 48 113 100 % 03/12 Remington at Valley Ranch Irving, TX 128 128 — — 128 100 % 04/12 Residence of Chardon Chardon, OH 42 — 42 — 42 100 % 10/12 Rose Arbor Maple Grove, MN 138 27 76 42 145 100 % 06/06 Rosemont Humble, TX 96 — 79 48 127 100 % 09/16 Summit Place Anderson, SC 76 17 72 48 137 100 % 10/11 Summit Point Living Macedonia, OH 151 68 71 12 151 100 % 08/11 Vintage Gardens St.
Augustine, FL 61 — 40 32 72 100 % 10/24 Addison of West Ashley Charleston, SC 73 — 45 42 87 100 % 10/24 Aspen Grove Lambertville, MI 79 — 44 41 85 100 % 03/14 Autumn Glen Greencastle, IN 50 — 58 — 58 100 % 06/13 Brookview Meadows Green Bay, WI 79 43 37 — 80 100 % 01/15 Chateau of Batesville Batesville, IN 41 — 43 — 43 100 % 10/12 Cottonwood Village Cottonwood, AZ 160 72 67 21 160 100 % 03/91 Country Charm Greenwood, IN 89 — 166 — 166 100 % 10/12 Courtyards at Lake Granbury Granbury, TX 82 — 73 18 91 100 % 03/12 Georgetowne Place Fort Wayne, IN 172 15 144 14 173 100 % 10/05 Good Tree Retirement and Memories Stephenville, TX 59 40 31 8 79 100 % 03/12 Greenbriar Village Indianapolis, IN 105 — 82 43 125 100 % 08/15 Harrison at Eagle Valley Indianapolis, IN 119 — 105 14 119 100 % 03/91 6 Table of Contents Resident Capacity Commencement Community Location Units IL AL MC Total Ownership of Operations 1 Heritage at the Plains Oneonta, NY 108 94 28 16 138 100 % 05/15 Keystone Woods Assisted Living Anderson, IN 59 — 61 — 61 100 % 07/11 Laurel Hurst Laurel Woods Columbus, NC 80 70 48 32 150 100 % 10/11 Marquis Place of Elkhorn Elkhorn, NE 63 — 43 23 66 100 % 03/13 North Pointe Anderson, SC 41 — 58 24 82 100 % 10/11 Oaks at Brownsburg Brownsburg, IN 97 98 — — 98 100 % 02/22 Oaks at Plainfield Plainfield, IN 60 61 — — 61 100 % 02/22 Riverbend Jeffersonville, IN 97 — 65 48 113 100 % 03/12 Remington at Valley Ranch Irving, TX 128 128 — — 128 100 % 04/12 Residence of Chardon Chardon, OH 42 — 42 — 42 100 % 10/12 Rose Arbor Maple Grove, MN 138 28 75 42 145 100 % 06/06 Rosemont Humble, TX 96 — 79 48 127 100 % 09/16 Summit Corners Macedonia, OH 100 — 140 60 200 100 % 05/24 Summit Place Anderson, SC 76 17 72 48 137 100 % 10/11 Summit Point Living Macedonia, OH 151 79 72 — 151 100 % 08/11 Vintage Gardens St.
We generally provide residential housing and services to people aged 75 years and older, including independent living, assisted living, and memory care services.
We primarily provide residential housing and services to people aged 75 years and older, including independent living, assisted living, and memory care services.
We have built a team with a deep sense of purpose for serving seniors and we believe that our engaged group enhances the resident experience each day. 15 Table of Contents Inclusion and Diversity As we serve a diverse group of residents across several states and communities, we also strive to reflect the same diversity in our Company.
We have built a team with a deep sense of purpose for serving seniors and we believe that our engaged group enhances the resident experience each day. Inclusion and Diversity As we serve a diverse group of residents across several states and communities, we also strive to reflect similar diversity in our Company.
We have established a Corporate Quality Assurance Committee, which consists of the President and Chief Executive Officer, Vice Presidents of Operations, Vice President and Chief People Officer, Vice President and Chief Clinical Officer, Quality and Clinical Directors, and Senior Vice President- General Counsel.
We have established a Corporate Quality Assurance Committee, which consists of the President and Chief Executive Officer, Vice Presidents of Operations, Vice President and Chief People Officer, Senior Vice President and Chief Clinical Officer, Quality and Clinical Directors, and Senior Vice President – Chief Legal Officer.
We also foster the wellness of our residents by offering access to health screenings (such as blood pressure checks), periodic special services (such as COVID-19 and influenza inoculations), dietary and similar programs, and ongoing exercise and fitness classes. Classes are given by health care professionals to keep residents informed about health and disease management.
We also foster the wellness of our residents by offering access to third-party provider health screenings (such as blood pressure checks), periodic special services (such as influenza and other inoculations), dietary and similar programs, and ongoing exercise and fitness classes. Classes are given by health care professionals to keep residents informed about health and disease management.
Strong local leadership teams develop engaged, loyal and caring team members by focusing on: • Employee engagement • Community leadership team retention • Labor management and cost control • Contract labor reduction Value.
Strong local leadership teams develop engaged, loyal and caring team members by focusing on: • Employee engagement • Community leadership team retention • Labor management and cost control • Employee training and development Value.
Certain of these services require extra charges. 7 Table of Contents Memory Care Services We maintain programs and special living accommodations at some of our communities for residents with certain forms of dementia, which provide the attention, care and services needed to help these residents maintain a higher quality of life.
Memory Care Services We maintain programs and special living accommodations at some of our communities for residents with certain forms of dementia, which provide the attention, care and services needed to help these residents maintain a higher quality of life.
A regional director will generally cover a geographic area consisting of three to twelve communities, while a vice president generally oversees approximately 24 communities. The executive director at each community reports to a regional director, who in turn reports to a vice president who reports to our Chief Executive Officer.
A regional director will generally cover a geographic area consisting of three to 12 communities, while a vice president generally oversees approximately 24 to 40 communities. 9 Table of Contents The executive director at each community reports to a regional director, who in turn reports to a vice president who reports to our Chief Executive Officer.
ITEM 1. BUSINESS. Overview Sonida Senior Living, Inc. (formerly known as Capital Senior Living Corporation), a Delaware corporation (together with its subsidiaries, “we,” “us,” “our,” or the “Company”), is one of the leading owner-operators of senior housing communities in the United States in terms of resident capacity. The Company and its predecessors have provided senior housing since 1990.
ITEM 1. BUSINESS. Overview Sonida Senior Living, Inc., a Delaware corporation (together with its subsidiaries, “we,” “us,” “our,” “Sonida,” or the “Company”), is a leading owner, operator and investor in senior housing communities in the United States in terms of resident capacity. The Company and its predecessors have provided senior housing since 1990.
The following strategic priorities are intended to complement and enhance our core operational efforts while addressing the Company's financial position and increasing margin penetration against the backdrop of rapidly evolving demographic, economic and regulatory environments. Team.
Our strategic priorities are designed to enhance our performance and position our portfolio for near- and long-term growth. The following strategic priorities are intended to complement and enhance our core operational efforts while addressing the Company's financial position and increasing margin penetration against the backdrop of rapidly evolving demographic, economic and regulatory environments. Team.
We continue to be positioned to provide competitive residential rates and flexible product offerings. Our portfolio is situated in markets where positive demographic trends exist with respect to population growth, income growth, and increased chronic medical conditions relative to the 75+ age group.
We continue to be positioned to provide competitive residential rates and flexible product offerings. Our portfolio is situated in markets where positive demographic trends exist with respect to population growth, income growth, and population density of the 75+ age 2 Table of Contents group.
Management Services As of December 31, 2023, we managed 10 communities on behalf of a third party. Under our existing management arrangements, we receive management fees that are determined by an agreed-upon percentage of gross revenues, incentive management fees (as provided for in the management arrangement), and reimbursement of certain expenses we incur on behalf of the third-party.
Under our existing management arrangements, we receive management fees that are determined by an agreed-upon percentage of gross revenues, incentive management fees (as provided for in the management arrangement), and reimbursement of certain expenses we incur on behalf of the third-party or joint venture.
We operated certain of our communities pursuant to management agreements prior to acquiring interests in or leasing the communities. Operations Overview We believe that the fragmented nature of the senior living industry, the lack of new supply entering the market, and the limited capital resources available to many small, private operators provides us with an attractive opportunity for competitive differentiation.
Operations Overview We believe that the fragmented nature of the senior living industry, the lack of new supply entering the market, and the limited capital resources available to many small, private operators provides us with an attractive opportunity for competitive differentiation.
Our operating philosophy is to provide quality senior housing communities and services to senior citizens and deliver a continuum of care for our residents as their needs change over time in coordination with third party post-acute care providers.
As a result, we believe that we are able to maximize customer satisfaction and avoid the cost of delivering unnecessary services to residents. Our operating philosophy is to provide quality senior housing communities and services to senior citizens and deliver a continuum of care for our residents as their needs change over time in coordination with third-party post-acute care providers.
These individuals partner with our Regional Clinical Managers, Regional Operations, and Sales leadership to provide ongoing training and development, complete Quality Assurance reviews on-site, and review the implementation of clinical or resident service programming.
Each territory designates senior Executive Directors, Wellness Directors, Sales leadership, and Senior Culinary Directors to visit communities across their territory on an ongoing basis. These individuals partner with our Regional Clinical Managers, Regional Operations, and Sales leadership to provide ongoing training and development, complete Quality Assurance reviews on-site, and review the implementation of clinical or resident service programming.
We also offer a 401(k) plan that all eligible employees can participate in as they plan for their futures. Our total rewards design includes many other benefits that can be included at the choice of each employee based on his or her needs, which is our overall strategy to providing engaging and flexible rewards for our people.
Our total rewards design includes many other benefits that can be included at the choice of each employee based on his or her needs, which is our overall strategy to providing engaging and flexible rewards for our people.
They work individually and collectively each day to provide safety, wellness, care and service to our residents. As of December 31, 2023, we employed 3,955 persons (102 of whom are employed at our Dallas Support Center), of which 2,617 were full-time employees and 1,338 were part-time employees. Additionally, we had 18 unfilled community leadership positions as of December 31, 2023.
They work individually and collectively each day to provide safety, wellness, care and service to our residents. As of December 31, 2024, we employed 5,063 persons, of which 3,415 were full-time employees and 1,648 were part-time employees. Additionally, we had 21 unfilled community leadership positions as of December 31, 2024.
Demographics Our portfolio is strategically positioned in (i) attractive, high-growth middle income demographic geographies and (ii) regions where the number of new senior living units needed will continue to grow as a result of the projected increase in the number of chronic conditions in the senior population.
Demographics Our portfolio is strategically positioned in (i) attractive, high income demographic geographies and (ii) regions where the number of new senior living units needed will continue to grow as a result of the projected increase in the number of chronic conditions in the senior population. 3 Table of Contents Senior Affluence The average net worth of senior citizens is typically higher than non-senior citizens, partially as a result of accumulated equity through home ownership.
Cost-Containment Pressures In response to rapidly rising health care costs, governmental and private pay sources have adopted cost containment measures that have reduced admissions and encouraged reduced lengths of stays in hospitals and other acute care settings. 6 Table of Contents Private insurers have begun to limit reimbursement for medical services in general to predetermined charges, and managed care organizations (such as health maintenance organizations) are attempting to limit hospitalization costs by negotiating for discounted rates for hospital and acute care services and by monitoring and reducing hospital use.
Private insurers have begun to limit reimbursement for medical services in general to predetermined charges, and managed care organizations (such as health maintenance organizations) are attempting to limit hospitalization costs by negotiating for discounted rates for hospital and acute care services and by monitoring and reducing hospital use.
Senior Affluence The average net worth of senior citizens is typically higher than non-senior citizens, partially as a result of accumulated equity through home ownership. We believe that a substantial portion of the senior population has historically accumulated significant resources available for their retirement and long-term care needs.
We believe that a substantial portion of the senior population has historically accumulated significant resources available for their retirement and long-term care needs.
Another hallmark of the program is an emphasis on family connections, including ongoing educational opportunities specifically designed to help family members understand dementia and aspects of the disease and its progression. All communities with the Magnolia Trails program use a resident engagement mobile application where family members can receive real-time photos, videos and updates about their loved ones electronically.
All communities with the Magnolia Trails program use a resident engagement mobile application where family members can receive real-time photos, videos and updates about their loved ones electronically.
Talent Acquisition, Development and Retention In our efforts to attract new members to our team, we believe that a local focus, supported by our central talent team, provides the best results. We continue to add new spaces to our recruiting landscape to ensure we are connecting with the best and brightest individuals.
We will continue to strive each day to maintain our inclusive culture through our efforts in recruiting, education, development, and talent progression. 13 Table of Contents Talent Acquisition, Development and Retention In our efforts to attract new members to our team, we believe that a local focus, supported by our central talent team, provides the best results.
We are proud to be an equal opportunity employer. Our diversity is exhibited by the composition of our workforce with 82% female and 50% with a diverse background. We will continue to strive each day to maintain our inclusive culture through our efforts in recruiting, education, development, and talent progression.
We are proud to be an equal opportunity employer. Our diversity is exhibited by the composition of our workforce with 83% female and 54% with a diverse background.
We also offer benefits that are designed to fit a wide variety of needs. For example, our health plans allow participants to enter the plan at an affordable premium and participants automatically receive unlimited free telehealth and local retail clinic visits, along with all other benefits of the plans.
For example, our health plans allow participants to enter the plan at an affordable premium and participants automatically receive unlimited free telehealth and local retail clinic visits, along with all other benefits of the plans. This benefit provides our people quick and easy access to care at no cost to them when they need to access it.
In addition to numeric ratings and industry comparisons, there are also several opportunities for general feedback to ensure residents and families could provide input on any topic. Regular Community Inspections. Each community is inspected in person, on at least a quarterly basis, by a member of the regional and/or operational leadership team, which is also supplemented by virtual site visits.
In 10 Table of Contents addition to numeric ratings and industry comparisons, there are also several opportunities for general feedback to ensure residents and families could provide input on any topic. Regular Community Inspections.
Through this approach, we support our employees’ growth while they continue to work with us in new roles, enhancing our service and care and providing these employees with additional earning potential. Total Rewards We provide fair, competitive, and aligned compensation to all of our people that is reviewed at least annually for both merit and market-based adjustments.
We are proud of our development programs that sponsor our current employees in achieving new levels of education, licensure, and credentials. Through this approach, we support our employees’ growth while they continue to work with us in new roles, enhancing our service and care and providing these employees with additional earning potential.
As of December 31, 2023, the Company operated 71 senior housing communities in 18 states with an aggregate capacity of approximately 8,000 residents, including 61 senior housing communities that the Company owned and 10 communities that the Company managed on behalf of third parties.
As of December 31, 2024, the Company owned, managed, or invested in 94 senior housing communities in 20 states with an aggregate capacity of approximately 10,000 residents, including 81 owned senior housing communities (including four owned through joint venture investments in consolidated entities, four owned through a joint venture investment in an unconsolidated entity, and one unoccupied) and 13 communities that the Company managed on behalf of a third-party.
Included as part of this inspection is the monitoring of the overall appearance and maintenance of the community interiors and grounds. The inspection also includes monitoring staff professionalism and departmental reviews of maintenance, housekeeping, activities, transportation, marketing, administration, dining, and health care services, if applicable.
The inspection also includes monitoring staff professionalism and departmental reviews of maintenance, housekeeping, activities, transportation, marketing, administration, dining, and health care services, if applicable. The inspections also include observing residents in their daily activities and the community’s compliance with governmental regulations. Independent Service Evaluations.
Over the past year we also made significant capital expenditures in our communities, including overall refreshes and technological improvements, to enhance our residents' experience and to drive future growth. 2 Table of Contents We strive to create commercial distinction where our brand presence is synonymous with excellence. Our sales team is focused on customer engagement and performance-based media strategies.
The Company has experience in accessing capital markets, and has the ability to source, underwrite and acquire properties for its growth initiative. We strive to create commercial distinction where our brand presence is synonymous with excellence. Our sales team is focused on customer engagement and performance-based media strategies.
Our marketing activities focus on increasing the volume of leading indicators, including new resident inquiries and tours, so that potential residents and their families can effectively evaluate our portfolio of services. Our overall strategy is focused on organic growth through existing community advancement as well as growth through acquisitions.
Our marketing activities focus on increasing the volume of leading indicators, including new resident inquiries and tours, so that potential residents and their families can effectively evaluate our portfolio of services. We have improved our financial flexibility by modifying the terms on a significant portion of our debt and repurchasing some of our debt at discounts to par.
While some states have not yet enacted specific assisted living regulations, many of our assisted living communities are subject to regulation, licensing and permitting requirements by state and local health care and social service agencies and other governmental regulatory authorities.
Our assisted living communities are subject to regulation, licensing and permitting requirements by state and local health care and social service agencies and other governmental regulatory authorities. While such requirements vary from state to state, they typically relate to staffing, training, physical design, patient privacy, required services and the quality thereof, and resident characteristics.
Quality Assurance and Regional Support Team. The Company deploys a support team including senior level community-based resources to provide onboarding, training, and communication of best practices across each of our territories. Each territory designates senior Executive Directors, Wellness Directors, Sales leadership, and Senior Culinary Directors to visit communities across their territory on an ongoing basis.
At communities where health care is delivered, these consulting service reviews include the on-site handling of medications, recordkeeping and general compliance with all applicable governmental regulations. Quality Assurance and Regional Support Team. The Company deploys a support team including senior level community-based resources to provide onboarding, training, and communication of best practices across each of our territories.
With our robust focus on talent acquisition, we continued to see our average time to fill an open role shorten significantly in 2023. We are proud of our development programs that sponsor our current employees in achieving new levels of education, licensure, and credentials.
We also utilize employee referral programs to bring great new people into our organization who already know our mission through current employees. With our robust focus on talent acquisition, we continued to see our average time to fill an open role shorten significantly in 2024.
The inspections also include observing residents in their daily activities and the community’s compliance with governmental regulations. Independent Service Evaluations. We engage the services of outside professional independent consulting firms to evaluate various components of our communities’ operations. These services include mystery shops, competing community analysis and product positioning.
Periodically, we engage the services of outside professional independent consulting firms to evaluate various components of our communities’ operations. These services include mystery shops, competing community analysis and product positioning. These services provide management with valuable and unbiased product and service information. A plan of action regarding any areas requiring improvement or change is implemented based on the information received.
For example, we utilize local social media pages to identify individuals for the specific communities and geographic regions we serve. We also utilize employee referral programs to bring great new people into our organization who already know our mission through current employees.
We continue to add new spaces to our recruiting landscape to ensure we are connecting with the best and brightest individuals. For example, we utilize local social media pages to identify individuals for the specific communities and geographic regions we serve.
The ERC is a federal payroll tax credit for businesses that had employees and were affected during the COVID-19 pandemic. Industry Background The senior living industry encompasses a broad and diverse range of living accommodations and supportive services that are provided primarily to persons 75 years of age or older.
Over the past several years we also made significant capital expenditures in our communities, including overall refreshes and technological improvements, to enhance our residents' experience and to drive future growth. Industry Background The senior living industry encompasses a broad and diverse range of living accommodations and supportive services that are provided primarily to persons 75 years of age or older.